HP OfficeJet 6310 All-In-One printer won't print in color with new cartridge

HP OfficeJet 6310 All-In-One printer on a iMAC OSX version 10.9.5 system
Hello,
As I don't print in color much but had need to I discovered my printer not printing in color. I trouble shooted and even replaced with an new HP95 new from Office Depot ( I never buy refilled). The printer still won't print color but it advances the paper as if it was printing - just no ink on paper. I have cleaned thoroughly the ink jet heads, cartridge area, and run all the alignment and printer utilities. The test page print does not show color either. I have no error messages. Don't know what else to do.
thanks
DH

Hi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
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HP Officejet 6500 All-In-One 709n Won't print black

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How can i add a wireless printer HP officejet 6310 all in one? is it possible

How can i add a wireless printer HP officejet 6310 all in one? is it possible..?

Hi @millep
To answer your question, no the Officejet 2620 is not a wireless printer;
- Source: Printer specifications
As for the USB cable, personally, I believe the intention is to bring down the cost of the printer by selling the USB cable separately. Many people already have printer USB cables kicking around the house, so instead of paying more for the printer and having an extra cable I believe the theory is reduce the cost and sell the USB separately for those who need to purchase one.
I hope this answers your inquiry.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

6310 All In One - Crashes IE7 when printing, (hpzui054.dll?)

I am calling on all you HP experts out there to assist me with a problem I’ve been experiencing with an HP Officejet 6310 All-in-One printer. What happens is the employee will be printing web based reports from Internet Explorer. She will click Print from the file menu and make some preference settings (draft mode, BW printing, fast printing). The print dialogue box appears fine and she can make those preference changes, however, it is when she presses the print button that she witnesses the error. What happens is, IE7 will crash (IE has experienced an error and must close…). Her IE windows will close and the printer will not print the page. She commented that she “knows” when the crash is about to occur because after pressing the print button, nothing happens for a few seconds, then IE crashes. This is not every time she tries to print. She may print (the exact same website) 5 or 6 times in succession and it will print fine. Then, out of the blue, it crashes. In one instance, she received an IE crash when she clicked the “Preferences” button in the print dialogue box.
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System Specs:
The laptop experiencing the problem is a Dell E6400 32bit system running Windows XP SP3 with 2GB of ram and an 80gb hard drive and Internet Explorer 7.0. It has all critical updates as of the week of the 23rd (Februrary). .Net frameworks include: 1.0, 1.1, 2.0, 2.0 SP2, 3.0 and 3.5. The laptop is a fresh install, and the employee commented that this problem happened on her original laptop before it was recently upgraded.
Driver version is the latest (7.0.1), right from HP’s support website. Connection method is USB.
What I have tried so far:
Uninstalled and reinstalled the printer using the included factory driver CD.
Uninstalled and reinstalled the printer using the FULL driver package from HP’s website
Uninstalled and reinstalled the printer using JUST THE DRIVER from HP’s website.
Attempted to print without selecting advanced preferences (Fast draft, BW printing, etc)
Errors details obtained during the times the crash occurred:
AppName: iexplore.exe        AppVer: 7.0.6000.16791       ModName: ntdll.dll
ModVer: 5.1.2600.5512         Offset: 000429fa
I hit properties, then features, and error came before I could select fast draft.
AppName: iexplore.exe      AppVer: 7.0.6000.16791     AppStamp:4949c35a
ModName: ntdll.dll      ModVer: 5.1.2600.5512      ModStamp:4802a12cf
Debug: 0       Offset: 000429fa
AppName: iexplore.exe      AppVer: 7.0.6000.16791     AppStamp:4949c35a
ModName: hpzui054.dll      ModVer: 60.54.45.0      ModStamp:443a1824f
Debug: 0       Offset: 000d3a9e
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Step 1: Install an alternate printer driver
To install an alternate printer driver for a HP DeskJet 990C printer, follow these steps:
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2. Double-click the Add Printer icon. Click Next.
3. When prompted, choose Local, and then click Next.
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6. Choose LPT1 as the port, and then click Next.
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Step 2: Configure the alternate printer driver
1. In the Printers Window, right-click the icon for HP DeskJet 990C printer.
2. Click Properties.
3. Click the Ports tab.
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Uninstalled, reinstalled, 3 times. Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium. CD too old to use. Downloaded every option for drivers, software, updates, tools, etc. from HP. Plugged, unplugged, restart, etc. NOTHING worked. Scan Doctor error at Driver, Registry, Communication. Thoughts? Thanks
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Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan errors. I would like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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I work on behalf of HP
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Hi there Texsron Hope you are doing well Ok open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product. if that did not help go to this article.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00829896&cc=us&dlc=en&lc=en&product=1119598&tmp_track_link=ot_search Let me know the outcome I will do my best to assist you with any lingering issues, RobertoR ▼

Can't get HP Officejet J6450 All-in-One to scan or print

Hello!
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Method Two: I open the Image Capture app in step 1, but when it comes up, it says "No camera or scanner connected."
Method Three: I get the Print & Fax printer browser opened as in step 3, but cannot move on to step 4 because there is no scan tab.
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Is this scanning from the PC and/or from the printer? Did it ever scan previously? Is this connected by USB/wired/wireless?
As far as the software, it would be a good idea to update your software, and I would recommend downloading the latest software at this location:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us
Just pick the right operating system, and get the download and run it. That may fix the scanning issue you are having.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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Unfortunately that will not work for this printer. Wireless printing is set up through the printers software that you install on your computer. Since this printer is not a wireless printer, there will be no option to set it up wirelessly in the software, the only options will be ethernet or USB.
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Hello Toosweet
In Printer Preferences make sure the duplexer is enabled. Do you have the full feature software installed?
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Thanks everyone

When you say commands what do you mean about that? Like it wont print? Or wont scan?
Please let us know.
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All-In-One C4795 won't print straight...! Ugh!

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I have taken the old paper out, put in fresh, new paper, and still get the same results.
I have resinstalled my software that came with the printer, but still get the same results.
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I have performed a full/partial reset from the menu on the front of the printer, but still get the same results.
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The compressed air will generally not clean the rollers properly, try the procedure in this page.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet 6310 All-in-One alignment failure error

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Thanks.
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Hi @CJCJC,
Welcome to the HP Forums!
I noticed that you are getting the alignment failure error with your HP Officejet 6310. I am happy to help you with this issue!
I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
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RnRMusicMan
I work on behalf of HP
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Installing Software & Driver issue
During the installation process the screen disappears after the "extract" screen and nothing happens anymore after
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Installation tryouts:
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- full software installation AIO_CDB_Net_Full_Win_WW_140_408 (423380 kB)
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System:
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Hi,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
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4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Reboot your PC
8. Run the installation file and check for any difference.
9. Once you are done, be sure to open McAfee and re-activate Real Time Scanning.
Regards,
Shlomi
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HP Photosmart C6180 All-in-One won't print magenta or light magenta, even with new cartridges

The printer suddenly stopped printing magenta and light magenta. I installed new cartridges from LD, which have always worked in the past, but none worked. No error messages.

Hi there @Optical32 and welcome to the forums
I read about how your Photosmart C6180 is no longer printing in light magenta and magenta, with no error messages. I'd like to offer my suggestion for you that may help.
Click this link and try these steps: Color Mix or Missing Colors on the Diagnostic Page
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Best wishes
R a i n b o w 7000I work on behalf of HP
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HP OfficeJet 6310 All-In-One printer won't print in color with new cartridge

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