My photosmart B110 will not work with MAC OS 10.9.3

Hello, let me start by saying I have a mac with os 10.9.3. and a photosmart B110. I got the low on all inks I refilled black because that is mainly what I need. Got a error message wrong cartridge. Checked HP website tried reset printer system. After trying to print, got the printhead has failed message. What to do?

Hello charlottedk, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having cartridge and printhead problems. I would like to try and assist.
I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on an 'Incompatible Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer or P...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hello charlottedk, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having cartridge and printhead problems. I would like to try and assist.
I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on an 'Incompatible Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer or P...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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My photosmart B110 will not work with MAC OS 10.9.3

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