My power button doesnt work. Ive seen someone who has reconfigured their buttons, so that if they press both volume keys phone turns off. Ive looked into this, and it seems to use a jailbroken app. Can I do this with a non jailbroken phone?

This person was able to choose which action, (shaking the phone, pressing both volume keys) turned the phone off/sent it to sleep instead. I have a 3gs.

Sounds like a very uncomfotable situation. This is, however,  user-to-user technical support forum. Your post is really outside of what's appropriate here. For an issue with the store, I would take it up with the manager directly or, if you don't get a hearing, ask for the name of the district manager. For Apple Care, you would also need to request to speak to a supervisor.
If all else fails, write a letter to corporate headquarters. See the Contact Us link at the lower right.
Best of luck.

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