My printer died and I have cartridges unopened

I chatted with a representative due to me having cartridge #20 & 21 (3 of each) still unopened due to my printer dying. She suggested that I send a note to you to see if they can be exchanged for the new HP printer that I am going to go out and purchase over the weekend. Because if you don't do exchanges, due to the fact you don't have any other printers that I can purchase, which would allow me to use up the ones that has costed me over $125 to purchase. Then I am going to purchase another brand when I go out this weekend to replace my current HPDeskJet. Please advise
Thanks, I hope that I will be able to continue my relationship with HP...
Agent (Colleen M.): "Would you please log in to our website, hpshopping.com? Then after, you may put the model 2540, it will show you the item that I am referring to, Clara." 04/16/2014 06:20:13AM Agent (Colleen M.): "While your checking on it, I would also like to take this opportunity to invite you to enroll in our My Print Rewards Program. You will get amazing discounts and next day free shipping when that option is selected. It’s free. Here's a link for you to sign" up. http://www.shopping.hp.com/en_US/home-office/-/my-print-rewards/Start 04/16/2014 06:22:10AM Clara: "I see it, also did you happen to find any that still uses #20 & 21 so that I can use those up" 04/16/2014 06:22:47AM Agent (Colleen M.): "Unfortunately, Clara, as of the moment, all of the printers that are using that type of inks are already discontinued model." 04/16/2014 06:23:46AM Agent (Colleen M.): "You mentioned to Victoria the cartridges you have are all unopened. Once you bought a new one, you can request for an exchange on it through our ISB Team." 04/16/2014 06:23:57AM Agent (Colleen M.): "You just need to send an email to [email protected] with your request. Please let them know which cartridges you have and how many and give them 1-2 business days to respond."

Hi, you'll need to contact HP Phone Support regarding this. Otherwise another option would be to sell the cartridges on eBay.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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