My screen has cracked and i can't se anything on the screen

Ive recently cracked my screen and the screen itself is not working and i cant see anything on it does anyone know how much sony would charge to repair it because im debating whether or not to send it to them to get a huge bill.

Contact xperia care for more info:
http://www.sonymobile.com/global-en/support/contact-us/
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

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TS1702 Hi, I have just tried downloading Facebook app on, but the app store has frozen and I can't do anything on the screen. Shall I just try turning it all off and back on again? Thanks

Hi, I have just tried downloading the Facebook app, but the app store has frozen. It will not let me click on anything. Shall I try turning it all off and back on again? Or is there something else I need to do.
Thanks, Rebecca

Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

HT1212 So my phone is messed up and you can't do anything with the screen...in order for me to sink it to back up i have to enter the passcode because it had a lock on it...and i can't due to it being messed up...is there any way around this...

So my phone is messed up and you can't do anything with the screen...in order for me to sink it to back up i have to enter the passcode because it had a lock on it...and i can't due to it being messed up...is there any way around this...

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

My iPhone 3Gs has frozen and I can't do anything except turn it off by hard boot. When I plug it in, I have the apple icon and that is all. It was at 43 percent battery life when it happened and my Twitter app was giving me problems. Thoughts?

My iPhone 3Gs has frozen and I can't do anything except turn it off by hard boot. When I plug it in, I have the apple icon and that is all. It was at 43 percent battery life when it happened and my Twitter app was giving me problems. Thoughts?

Put it in recovery mode and restore it as described here: http://support.apple.com/kb/ht1808.

I have a ipod touch and I can't put anything on the events there is no in the right corner Like my sons

I have an ipod touch and I can't put anything on the events there is no + sign in the corner like my sons ipod.

I'm guessing you are referencing the Calendar app.
Try resetting:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.

I used to have my upcoming events pop up in the right hand top corner of my screen, but since I upgraded my maverick, it has gone and I can't restore it with the calendar help instructions

I used to have my upcoming events pop up in the right hand top corner of my screen. Since I upgraded my maverick, this function is not longer working and I can't get it back with the calendar help instructions.
Anyone out there who can tell me how to get back my evnet alerts in the right top corner of my screen? it even had a snooze function!

Check System Preferences > Notifications and make sure the Calendar entry is set up as you wish.

My iPhone has reset and I can't restore it from the back up

I Have an iPhone 5s and someone got hold of my phone and i think they were trying the crack the passcode. They weren't successful and I think my phone has been reset. When I turn it on the only options I have are:
1) set up as a new phone
2) restore from iCloud
3) restore from iTunes
i don't have a back up to the iCloud (confirmed by Apple)
i do have a back up from February 2014 but I set up a password that I now can't remember for the life of me.
The only previous back up was in January 2013.
When I tried to restore the phone to the January 2013 back up it kept telling me to go into my iPhone and turn off the "find my iPhone" obviously I am unable to do this as the phone won't let me in until I restore it, but iTunes won't let me restore until I've turned "find my iPhone" off!
I guess this is what I'd like to be able to do:
1) get my phone back to where it was last Thursday despite no back up since February, if this isn't possible then...
2) restore it from the February back up by somehow cracking my password, is there a way around this? Apple think not, and I have the added issues of the "find my iPhone" being turned on and I can't turn it off
3) restore from the January 2013 back up, not ideal and I have the "find my iPhone" issue on iTunes.
please help, I've been without my iPhone for days now and it's so frustrating as it costs me a lot of money and I can't use it!
thanks in advance

Check System Preferences > Notifications and make sure the Calendar entry is set up as you wish.

A bookmark folder with thousands of bookmarks I've saved over many years has disappeared and I can't find it in the bookmarks menu or recycle bin

I've also tried doing a restore by choosing the "Show all bookmarks" "Import and backup" "Restore" to a day earlier and the folder still didn't show up. When I tried to do this again using one of the many earlier dates I had seen that were available the first time, now only today's date is available. I've done searches and no folder by the name of the missing folder appears to be on my computer. I'm sure I didn't delete it and nobody else has access to my computer. I've used Firefox for many years and I've never seen this problem. I've checked in all the other bookmark folders and it's not in any of them. If I can't resore or find this folder, years of work and thousands of bookmarks will be lost. Any help or suggestions anybody might have would be greatly appreciated. Thanks in advance.

Immediately backup your whole Firefox profile.
* [[Back up and restore information in Firefox profiles]]
You will have over written your bookmarks database and it may be difficult to recover. You may at least have backups of bookmarks that are still usable but that is why you must back up the profile.
Create a new additional test profile using the profile manager. Next test the bookmarks from your backup restoring them into Firefox whilst open with and using the new test profile. If one of those backups works you should be able to restore that into your ordinary Firefox profile.
You may need to delete the database places.sqlite to get working bookmarks. But rename it rather than delete it as it is then easier to reverse. Note if you do need to delete the places database you will lose your Firefox History.
There is an alternative strategy but again ensue the profile is backedup. And in this case also backup separately places.sqlite before any recovery attempt.
The Windows OS should try to keep previous copies of Files and it is possible that you will have a usable previous copy of ''places.sqlite'' that may be recovered by options available from right clicking the current version.
Related articles
* [[Use the Profile Manager to create and remove Firefox profiles#w_creating-a-profile]]_creating-a-profile
*[[Recover lost or missing Bookmarks]]
*[[Profiles - Where Firefox stores your bookmarks, passwords and other user data#w_how-do-i-find-my-profile]]_how-do-i-find-my-profile
* http://kb.mozillazine.org/Places.sqlite
* These articles mentions the last resort deleting places.sqlite to restore bookmarks, BUT you lose history AND need a correct backup file '''within the profile''' for Firefox to utilise <br /> http://kb.mozillazine.org/Lost_bookmarks#Restoring_bookmarks_in_Firefox_3_and_above <br /> http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox#Rebuild_Places_database

CreativeCloud download manager has dissapeared and I can't install anything nomore

My Creative Cloud Download Manager updated itself to the new layout but the next time I turned on my computer it was gone and I can't find it on my computer.
One day a notification turned up to say that there was two new downloads but after I downloaded them the program disapeared again and has never showed up again.
I've tried to download it again from Adobe's website and it downloads for a long time but then a message pops up that says that "The following problem has ouccurd: Creative Cloud for desktop couldn't be installed." and the only option I get is to cancel. There have been times when I got a message that says that I need the admin rights, I have them since it's my own homecomputer, but it never asks for the admin rights, it just says that I need them and then it won't work.
I've also tried to download other programs from Adobe's website but that doesn't work either. I get a message that says "Google Chrome needs to start an extern program to handle the aam:-links. ..." I press Start program but then nothing happens.
I need help with this asap!
Thank you!

Now I've also tried to download the applicationmanager this way :
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
And it downloaded and installed but when I tried to open the program I got a message that said " Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of Adobe Creative Cloud from
'http://www.adobe.com/go/adobecreativecloudapp' "
Wich I tried like a hundred times...

My iPod has crashed and i can't do anything not even listen to music

I can't do anything on my iPod classic and it's all frozen and I think it crashed.... will someone help me or e-mail me??

Hey novased1,
I would suggest that you follow the troubleshooting steps found in this link to help you address this issue:
Apple - Support - iPod - iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

After updating to ios7, my apps won't update and I can't download anything from the App Store or iTunes Store.

After updating to ios 7, I have tried to update my apps and I can't. I press update and put my password in, the blue circle goes round, but in a few seconds, it stops and acts as if nothing happened in the first place.
Please help, as I can't play a game as it needs the new update!
Thank you.

This has been happening to a few people right after upgrading. Just wait and give it some time and you will get the updates. The other thing you may see for a while is that there are updates available, which in fact, have already updated previously. THose go away magically on their own.
If you're feeling impatient, you could try to sign out of the App store from your Apple ID then sign back in. Not sure that's really helping anyone, but it may.

Ethernet MAC address has changed and I can no longer connect to the network

I have a new iMac, 21.5" running 10.6.4. It was purchased in the past month.
I am using it on an ethernet network and using DHCP to obtain the address. It has been working for the past few weeks. I turned it on today and it is failing to connect. After some digging around, it seems that the MAC address (Ethernet ID) has been reset to 00:10:18:00:00:00. This is different to the one it has been using last week.
I have not changed any network settings. Airport is working fine.
If I pull out the ethernet cable and reinsert, the machine tries to obtain an IP address. After a while, it returns with a self-assigned IP Address.
Last week, I did notice that it was taking a relatively long time (a minute or so) to obtain the IP address over ethernet. Plugging the same ethernet cable in a macbook, I am able to obtain the IP address for the macbook much more quickly.
I see that I could use ipconfig to change the interface address to what I believe is the correct address. Would this be sensible?
Why would the machine have reset the MAC address anyway?
Regards,
Neil

Dear all,
I am having the same problem with a new MacBook Pro, bought end of October - for me it became apparent for software (Matlab, Comsol) that are registered with a licence file which was created based on the MAC address, and also when trying to register the computer to the company network. That software will only work those times that the computer "knows" its real MAC. Also, I found that audible audio books, managed through itunes, will not synchronize with the ipod at those times when the MAC address is at the producer's default (00:10:15:00:00). I never had network issues other than this computer registration, - no probs at home or elsewhere - , so it will depend on the individual setup which issue users observe.
I have had long phone discussions with different Apple support people, they have done checks based on Capture Data that I sent to them via email, etc.. They can't find the problem in the software/setup and they advised me to go the Genius Bar and have those guys look at the computer's guts.
Restarting sometimes did set the MAC to the real one, also running the code that someone suggested in Terminal sometimes helped.
Other than that, looking through the web, it does not seem to be an Apple-unique problem, but certainly one would like to see support to take care of that issue for Macs soon.
Also, thanks a lot for this thread! Otherwise the support guys on the phone would not have believed my : "the Mac address changes on a daily basis" and would just have brushed me off.
All the best,
Susanne
Message was edited by: semperula

I can't remember my security question answers and I can't purchase anything in the iTunes Store.

So I wanted to buy an app on my new iphone 5 right? Well, the store popped up, window was asking my password all the usual. Until it asked for the answers to my security questions. They were my first teacher, and my favorite teacher. Now because I made this account almost 6 years ago, I honestly cannot remember the answers to these questions! I cannot recall if I had put my actual FIRST teacher's name, or if it was the first teacher who pooped into my head. Ad my favorite teacher? Well that changes daily so who the heck knows what I had then. I just want apple to reset everything for me and let me choose new security questions. I did it for my sister's account, but it won't let me until I answer these darn questions. Someone please help!!

Reset Security Questions
     There are several different methods. Try one. If it doesn't work,
     then try the next one. Don't try to do everything at once.
Frequently asked questions about Apple ID
Manage My Apple ID
Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

TS1702 I forgot my security questions and I can't purchase anything off the app store

I was trying to purchase pages the app and it asked me for my password so I put it then it said enter your answers for the security questions I couldn't remember them. So now I can't purchase apps help!!!!???

Are you certain you already answered them in the past? Or is it asking you for the first time?
If it's the latter then simply answer the questions. Remember your answers.
If it's the former, and you don't remember your answers:
Go to https://appleid.apple.com
Click the blue "Manage Your Apple ID" button
Sign in with your Apple ID and password
Choose "Password and Security" from the left column
Choose "Reset your security information"
Confirm your identity by answering your existing security questions, if required (see below).
You may then choose new questions or change your existing answers. I recommend the option to create your own custom security question, since most of the other options are inane.
Important: On that page you may enter a "Rescue Email Address". That's important to have in the event you are unable to answer your existing questions in the future. If you forget the answers to your security questions, and without a "Rescue Email Address" your only recourse will be to contact iTunes Support via email. That will entail a couple of days of back-and-forth correspondence so that Apple can confirm you are really you.
Apple gets thousands of such emails every day so be patient.
If you haven't yet entered a "Rescue Email Address" do it now!

My Firefox freezes every so often and when it freezes, it stays frozen for a half hour or so. No matter how many times I quit and restart it, it still freezes as soon as it opens up and I can't click anything except the quit button. Why?

I am on FF and it suddenly freezes. The window says that it is not responding and it doesn't start to respond again. So I quit and open it up again. It loads all the basic images and then freezes again and stops responding. I try over and over again to quit and restart it, but it never responds and I have to swith over to using Internet Explorer when FF does not respond. Why does it do this?

Thank you so much!
I didn't think the first page would help me because I could still add, delete and edit my bookmarks, then restart the browser and it would've saved the changes. Also, I didn't think the second page would help me because my browser didn't have any of the symptoms listed. The problem I had wasn't with adding, deleting, or editing the bookmarks. I simply couldn't organize my bookmarks in a certain folder because the bookmarks would jump around when I tried to move them. However, I looked down the second link's page and found a section titled "Problems limited to bookmarks". I did what the first sentence told me to and it allowed me to FINALLY organize that folder!
Thanks again!

My screen has cracked and i can't se anything on the screen

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