My SECOND superdrive has now failed!

I had the old disc getting swallowed problem and after trying everything to rectify I took the iMac back and had the part replaced.
As soon as I got the new drive back it was just rejecting every disc I fed it, and now it is just swallowing them like the first drive...
This doesnt sound like a hardware problem does it...?
With the amount of people having the same problem I am amazed that it has not been addressed.
I am about to pack my puter back up again and take it back to have my third superdrive installed.
MY FIRST MAC PURCHASE HAS BEEN A NIGHTMARE DUE TO THIS ISSUE!!!

Batteries go through charge and discharge cycles. You probably know that if you leave a system plugged in all the time, it's capacity will diminish. That's why Apple recommends, at a minimum, at least one complete discharge a month, to keep the batteries in shape. You may have seen this Apple note on batteries: http://www.apple.com/batteries/notebooks.html
You didn't talk to how long you've had the two batteries, or how many cycles each has gone through. If it's over a period of 5-6 years, use of two batteries doesn't sound out of the ordinary.
Some people use these batteries as replacements: http://eshop.macsales.com/shop/applelaptop/batteries/PowerBook_G4_15AL

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"You can also browse the original backup disk for past backups by using "Browse other Time Machine Disks"--to see this choice, hold the Option key then click the Time Machine menu in the Finder (to see the menu, "Show Time Machine status in the menu bar" must be selected in Time Machine preferences."
Mac 101: Time Machine

I have Elements 6.0 on a an old machine which has now failed (motherboard issue). How do I re-install it from the old hard drive onto a new machine?

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Sorry I don’t know of any download links for PSE6. It may be worth thinking of upgrading to the latest version PSE13. It now has 64 bit support so you should see improved performance if your new machine has more than 4gb of memory (RAM)
The interface is different to PSE6 although most of the tools you are familiar with will work the same.
Why don’t you download the trial version from the link below and use it free for 30 days. If you are happy with it you can purchase from Adobe or any retailer or on-line store. No further installation is required; you simply enter your serial number to make the trial permanent. It’s a good way of ensuring a successful installation before making a commitment to purchase.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en

I have an installation CD Adobe Acrobat 9 Pro with teh Serial No/key. Now I bought a tablet that has now CD drive. So I tried to download the Acrobat 9 Pro from the Adobe hoempage, but failed. I can only find the link to something like an extended version

I have an installation CD Adobe Acrobat 9 Pro with teh Serial No/key. Now I bought a tablet that has now CD drive. So I tried to download the Acrobat 9 Pro from the Adobe hoempage, but failed. I can only find the link to something like an extended version. So how do I have to proceed , where can I find the proper link. My system has W 8.1 32 Bit.

Try the download below...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

Superdrive has failed - need replacement suggestions

My superdrive is in the process of failing. Symptom is that when there is a disk in the drive, the machine won't boot! Boots fine with no disk in the drive. So, I'm replacing the superdrive.
Does anyone have any suggestions for aftermarket models?
Thanks.

Well, I got a budget Sony superdrive to work in my beige G3 under OS 9, though Panther acted a total prat with any superdrive I tried - even with using PatchBurn. Just some flooky issue with the device profiles not loading in Panther.
In OS9, the drives (both the Sony and the Pioneer I used) could even boot. I don't think at this point, with the system you list on your profile, that you'll have a problem with any manufacturer. I'm a bit baffled that your drive is going up the spout as soon as it is - have you tried cleaning the lens? It's a real PITA to do - I usually pull the drive and open it up and clean with a damp q-tip with a bit of ammonia and water and dry w/the other end. The lens looks delicate but they are actually more rugged than you think and can be jostled a bit (a little bit) during cleaning w/o any problems.
(FYI, the Sony SuperDrive is now happily purring away an old external LaCie USB DC-ROM case, and living with my brother. The Pioneer DVR-112D is in my beige G3 which is now a dedicated vinyl LP and VHS ripper and burns DVDs daily)
Beyond Panther's problems with it, the Pioneer DVR-112 runs like a champ.
Deb.

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I have a new PC - great. But my iTunes library has now gone with the old PC. With a new iTunes library how do I get all my data from my iPhone to a new copy of iTunes on the new PC?

It has always been very basic to always maintain a backup copy of your computer.
Have you failed to do this?

I have an iPad Mini which after being on charge has now frozen with the iCloud Backup box in the middle of the screen which in spite of pushing OK many times will not go away or unlock the screen or iPad

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Have you tried a soft-reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

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First, we're not Apple here (Apple does not participate in this forum). We're only users like you.
The previous owner has not given you the correct ID and password for you to use.
If the iphone has iOS version 7, then read through the following...
http://support.apple.com/kb/HT5818

HT1349 I rented a movie, tried to put it on my Ipad, it didn't work. the movie has now disappeared from my library.

I rented a movie, tried to put it on my Ipad, it didn't work. the movie has now disappeared from my library.
when I tried to sync, it said I had no internet connection which is not the case.
how can I get it back????

Once you move the movie from iTunes to the iPad, the movie disappears from iTunes. That's how rentals work.
If you can't find the movie on the iPad, you will have to contact iTunes support to get help with this. You could try rebooting the iPad and see if the movies shows up, but its gone from iTunes and it will not come back unless you rent it again.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
You can try doing a search as well, by swiping to the right from your first home screen. Type the name of the movie in and see if it appears.

This has now happened twice. I have been writing a letter on facebook, and the cursor has taken off on me, continuously typing a letter (my case: aaaaaaaa.... On

This has now happened twice. I have been writing a letter on facebook, and the cursor has taken off on me, continuously typing a letter (my case: aaaaaaaa.... On & on). The keyboard became unresponsive, the mouse pad unresponsive, and I was only able to stop it by hitting the power button, of which I don't know how to cancel the shutdown without use of the mouse & ended up holding power button to shut it off.
Anybody experience this?

Hi Norcalian,
Welcome to the Support Communities!
I'm sorry to hear you are having issues with your keyboard & trackpad on your Macbook Pro.
A good troubleshooting step for this issue is to reset the PRAM and SMC on your system. The following articles will show you how to do that. Also see the final article in this post that addresses general issues with jumpy or erratic trackpads.
You can click on the links to see more details and screen shots.
I've highlighted the pertinent information for you below.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the System Management Controller (SMC)
Resetting the SMC on Mac portables with a battery you can removeNote: Learn about removing the battery on MacBook and MacBook Pro.
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer.
Resetting the SMC on portables with a battery you should not remove on your own
Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
About NVRAM and PRAM
http://support.apple.com/kb/HT1379
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Portables and Magic Trackpad: Jumpy or erratic trackpad operation
http://support.apple.com/kb/TS1449
I hope this information helps ....
Have a great day!
- Judy

M475 Scan to folder/email. Was working now fails

Hi,
We have an M475 set up in an office that was behaving perfectly with regards to scanning but now fails 49 times out of 50.
All staff in the office have a 'scan to folder' profile set up which scans to a 'Scans' folder in their domain home folder.
This was working 100%.
If I get someone to powercycle the printer I can get one scan out of it. After that, if you physically try to scan, you can enter your pin, it scans the document, then hangs for a very long time.
From the web interface, if I test one of the profiles it comes up with a box with a 'Cancel' button in it & sits there until I click it.
The account being used for the profiles has full rights over the 'Scans' folders.
I have tried with the domain administrator account - Still hangs.
In the domain server logs I can see the successful validation of the account being used by the printer.
I tried creating a new profile using the same credentials. It worked first time, then never again until I disabled Bonjour & WS, then it worked once.
I don't get it - Nothing's changed in the domain. It works very occasionally. It definitely gets a green light on the folder access.
UPDATE:
Hmm... While I've been writing this it's decided to work (after 'several weeks' of refusing to (why do staff moan to each other about something not working but ALL fail to let IT know?).
The immediately obvious difference is that when I test a scan profile, instead of the box just having a 'Cancel' button in it, it also has an animated 'working' graphic, and the words 'Testing [profile name]'
Does anyone have any ideas as to what the problem was (& may well be again...) please?
Many thanks

Hello.
I can see you are having some issues with scan to folder/email, I would like to see if I can help you on this issue.
First, let me ask you, what is the operative system of the computer that you shared the folder for scan to folder?
Now, one experiment you might want to try, is check if the computer that you shared the folder for "scan to folder" has any kind of antivirus, and if so, check your firewall settings. If you don't have any antivirus installed, check if you host operative system has any firewall installed and check the rights.
Some times a firewall has some sort of policy to reject incoming connections from ports that are not port 80., and your printer is not using that port 80, which might be the root cause.
The experiment is simple, try to disable your firewall and then reboot your printer and let them to connect again and try.
This is not the solutions, but just an experiment to get to the root cause.
Thanks.
I work at HP.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

TS1702 I updated my phone to OS6. It worked fine for a few hours, has now turned it self of and cannot be turned on again. How to fix this?

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Try resetting your iPhone ... but first, make sure it has a well charged battery!
Hold the on/off and home buttons together for 6 or 7 seconds until the Apple logo appears.

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I have bought my MacBook since July 2011. It has now become frustratingly slow. What shall i do?

I have bought my MacBook Pro since July 2011. It has now become frustratingly slow. I tried using the HELP key but did not seem to find any helpful information. What shall i do?

Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to:     OS X Maintenance - MacAttorney;
                                  The X Lab: The X-FAQs;
                                  The Safe Mac » Mac Performance Guide;
                                  The Safe Mac » The myth of the dirty Mac;
                                  Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
    used to manage backups and to restore backups. Time Machine
    requires a backup drive that is at least twice the capacity of the
    drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

My SECOND superdrive has now failed!

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