This has now happened twice. I have been writing a letter on facebook, and the cursor has taken off on me, continuously typing a letter (my case: aaaaaaaa.... On
This has now happened twice. I have been writing a letter on facebook, and the cursor has taken off on me, continuously typing a letter (my case: aaaaaaaa.... On & on). The keyboard became unresponsive, the mouse pad unresponsive, and I was only able to stop it by hitting the power button, of which I don't know how to cancel the shutdown without use of the mouse & ended up holding power button to shut it off.
Anybody experience this?
Hi Norcalian,
Welcome to the Support Communities!
I'm sorry to hear you are having issues with your keyboard & trackpad on your Macbook Pro.
A good troubleshooting step for this issue is to reset the PRAM and SMC on your system. The following articles will show you how to do that. Also see the final article in this post that addresses general issues with jumpy or erratic trackpads.
You can click on the links to see more details and screen shots.
I've highlighted the pertinent information for you below.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the System Management Controller (SMC)
Resetting the SMC on Mac portables with a battery you can removeNote: Learn about removing the battery on MacBook and MacBook Pro.
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer.
Resetting the SMC on portables with a battery you should not remove on your own
Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
About NVRAM and PRAM
http://support.apple.com/kb/HT1379
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Portables and Magic Trackpad: Jumpy or erratic trackpad operation
http://support.apple.com/kb/TS1449
I hope this information helps ....
Have a great day!
- Judy
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