My sons iPhone 5 was hacked into now I can't unlock the screen to restore it apple store says there is nothing they could do about it so I paid for a phone that I basically can no longer use

My sons iPhone 5 was apparently hacked into now he is unable to unlock his screen to restore his phone apple store says they can't do anything about it I find it hard to believe I paid $499 for a phone that we cannot use

iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Kina67 wrote:
My sons iPhone 5 was apparently hacked ..
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743

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