N73 Real Player very quiet

Sorry if this has been brought up before.
I recently bought an N73. One of the reasons I got it was to watch bits of video on my long journey to and from work. When I play a 3gp file via Real Player, the sound is barely audible through the headphones. If there's any kind of outside sound, I can't hear a thing. Oddly, the sound seems OK through the phone's built-in speakers. Also any other sound is OK through the headphones.
The problem seems to lie either with the firmware (V 2.0628.0.0.1), or with Real Player (V s60.30.19.02 D 18 May 2006). I think I'm up to date.
Does anyone know of a fix for this, or have I just bought a turkey?
Thanks for any help.

You should have a network locked version... Do backup of phone content, and after that, do a phone reset *#7780#, before a phone format, and see it it works better.

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