N97 mass memory dataloss

My friend has N97 phone with some memory problems.
This morning she had appr. 1200 emails (mostly headers only) and appr. 900 textmessages in
her phone. That all was in E: mass memory. It seemed like the amount of these messages
slowered the phone.
I tried to help her so I reorganized her email account. I left emails of august 2009 in her "inbox" and 
moved older messages to other folder. There was some 200 messages left.
Then everything went wrong.
I opened her email account from her phone and the phone started to update emails. The phone
went totally jammed for a long time. And when I got it back again all textmessages had disappeared.
900 important messages.
The phone works well and you can use E: mass memory but there is no textmessages there.
Please, can somebody help me? Is there any way to get this information back? She don't have any
backups (the phone is less a month old).
Br, vvaino
PS. I copied all data from her phone in mass storage mode to my laptop, is it any help?
I also did backup with PC Suite. 
#SwitchToLumia

Hi n95a1,
It seems to me my case I wrote few days ago is one tiny part of the big amount of problems Nokia has with N97. Spending last days reading your messages about N97 there, in my opinion, are software bugs tightened together and causing multiple different problems to customers.
But I want to believe the new firmware 2.0 Nokia introduced in Stuttgart week ago will take step forward and gives us the phones we bought.
n95a1, down here you see the link to program might help you. It is from Mobile Overlord Psychomania written this site yesterday.
/discussions/board/message?board.id=smartphones&thread.id=163964 
PS. My own N97 is working quite ok, not having any major problems. 
#SwitchToLumia

Similar Messages

  • N97 mass memory problem

    Hi,
    the mass memory (32GB) has disappear from my N97. When I connect my N97 with my laptop using Mass storage mode, I can't see the mass memory icon on my laptop, even using the PC Suite mode and I still can not see it. The most important is all my document in the mass memory has disappeared including some photos, music and applications. Also,in the file mgr, it shows "memory in use".
    So, wut can I do about it? Can someone help me? Thanks

    Nokia Care Centre, read this old thread
    /t5/Nseries-Devices-and-S60/N97-E-Mass-Memory-disappeared/m-p/584622/highlight/true#M182174
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • N97 Mass Memory

    How do I select the mass memory to be used rather than the phone memory?
    I cannot download the software updates because of this as it tells me theres not enough memory on the phone?
    Any help appreciated!

    hhhmm and i thought i was doing great with  21mb lol
    i tried what you suggested but it didnt change, although when i originally changed the messages to E: drive i was given the option to save them on C: which i didnt. when i changed it back to C: drive  there was no messages saved, so i put it back to E: and they were there again. cheers for the help tho
    i still have'nt deleted all the apps and reinstalled them on E: as suggested in the link you gave b4 tho, so i guess that will free up more when i get round to it
    on a side note, my email is saying i have 292 messages lol, these arnt stored on the phone are they? im guessing they are stored on hotmail and just the link to them is on the phone? if im wrong i can see that taking up alot of memory
    cheers

  • N97 mass memory HELP!!!

    i really need help...
    my baby sister was playing with my phone the other day and now i cant view my photos or videos and all my music and applications have gone what could she have done to it?? and is there a way for me to get everything back?? ill looked in my mass memory and nothing is there.. only thing i can think whats shes done is fotmated mass memory so guessing that deletes everything.. so is there away to get everything back???
    SOME BODY PLEASE HELP !!!!!!!!!!!!!!!

    Hi
    I'm sorry, I dont' have any good news.  I'm not experienced in this technical aspect but I gather there is little you can do if the mass memory is wiped.  The only thing I can suggest is that you back up regularly, so this doesn't happen again
    Sorry
    Nokia Accredited Car Kit Engineer
    e:[email protected]
    www.inekar.com Please Kudos me if you think I help!

  • Deletion of messages stored on mass memory on N97

    Hi - I was wondering if anybody could help please ?
    I've got a N97 which I've had around 180 messages in my Inbox and Sent Items which used the mass memory (E drive) to store the messages on.
    I did a backup of the device on the phone via the File Manager application, and did a reinstall of the firmware.
    Although the reinstall of the firmware didn't touch the music stored on the mass memory it appears to have deleted the messages I had stored, and unfortunately the backup doesn't appear to have stored the messages ...
    Does anyone know if there is anyway of accessing/retrieving the messages which should hopefully still be on my E drive please ?
    Thanks in advance. 
    Regards,
    Edward

    Ok, I had to try it out.
    1. I had 1 message on C: and did a backup in filemanager. It backed up on F: on default. - I deleted the message on C: and restored the backup. My message got back.
    2. If I deleted my message on C: and had 1 message on E: and did a backup - it also stored the backup on F: by default. - I set my message memory to E: and restored. - No message to see. - Cause it told me it would restore the backup to phonememory (C: ). I changed the messagememory to C: - but could not find any message.
    As I can see, the backupprogram only backs up messages from C....
    Message Edited by Fender77 on 29-Jan-2010 09:57 PM

  • Can't slideshow photos on mass memory N97

    Hi,
    I have copied many photos to the mass memory (N97) hoping I can view them whenever I need. I have been struggling but so far couldn't figure out how to slideshow photos stored on the Mass memory?
    Since the phone memory is pretty limited, I avoid copying or storing photos there and use the folder Images on mass memory instead.  I am not even able to use screen slide to flip through the photos and of course no thumbnail so I have to manually open and close each photo!!!
    Any suggestions will be most welcome and appreciated.
    Regards,
    Ahmed

    Are you viewing them through the gallery or the file manager? File manager will not allow you to swipe or play slideshow. You do that in the Picture Gallery or the Nokia PhotoBrowser application.
    If you find my post helpful please click the green star on the left under the avatar. Thanks.

  • N97 - copy messages from C to mass memory

    Yesterday I transferred all my texts to the mass memory, however while connected to the phone in mass storage mode on the computer today I got a text through which I read and as a result it stored it to the C drive. How can I put this text onto the mass memory with the rest of them?
    N97 11.0.021

    I finally found a way:
    Select the phone memory (c location were your messages are stored.
    Open Messages in pc suite and select all messages from your inbox
    Export them to a csv file on your pc
    Now change the location to mass storage on your phone
    Refresh pc suite and you'll see the messages in your mass storage
    Create a new folder in My Folders f.e. Inbox
    Select this folder and choose file - import and select the file where you saved your messages from your phone memory.
    Now transfer the messages from your my folder inbox to your inbox.
    Now change the location to phone memory on your phone
    Refresh pc suite and you'll see the messages in your phone memory again.
    You can now delete them..... 
    It's a bit time consuming, but it works!

  • N97 Firmware update - E: Mass memory 100% full -- ...

    Help!!!
    I just did an firmware update on my N97 to v11.2.021 and when the phone restarted I got a message that E:\ (mass memory) is completely FULL.
    And my F:\ (a 1GB memory card) shows corrupted. **bleep**!?? I'm glad I didn't store anythign important there.
    I looked up via the File manager and sure enough, the E:\ (mass memory) show 0 MB free. I opened it up.. but I can't quite tell what's takign up all the space.
    I see a few weirdly named/weirdo character filenames.
    Can somebody please help?!! Is there a way to roll off the update?!

    Okay.. here's what I've done. The phone was working alright after the update (maybe just a tad slower) and I didn't notice any other issues except for E:\ filling up.
    After a while.. when I'd use File Manager in the phone to browse to E:\.. I got a (memory corrupted) message. So my E:\ was pretty much done/gone.
    So I did the hard reset *#0730# and then from the File Manager.. did a 'Format Memory' on E:\ and this cleaned E:\ up. 
    BUT... all my pre-loaded US map data is now gone. The lady at the Nokia Flagship store had told me the N97 came with pre-loaded US maps. They're all gone now.. oh well. 
    But i'm still effin annoyed that the update didn't work though.. so Nokia still gets a thumbs-down in this department.

  • [N97] Can't see apps installed on Mass Memory(E:)

    Don't know how but suddenly all applications installed on Mass Memory (E have disappeared from 'Applications' . Can someone please guide what causes this and how it can be fixed ?
    -Thank

    You could try defragmenting and repairing on computer usin Tools first, connected in Mass storage, but unfortunately, as usual, The Peoples Champion is probably right !
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • N97 SMS Memory

    Hi!
    My Nokia N97 failed yesterday so I had to hard reset it and than reinstall the operating software.  I am now re-programming all the settings on my phone, but for some reason, in SMS, I can not set the memory to E: Mass Memory, it will only stay on C: Phone Memory or F: Card, however I had a bunch of important SMSs on my phone on the E: Memory, and now I cant access them.  Any idea on how to solve this??  Do I need to reinstall the phone software AGAIN??  I press the E: Mass Memory link and the phone just acts as if nothing happened.
    Can someone please help me?
    Thanks

    @hadimassa: Thanks very much for the tip. There are indeed a lot of active processes. Most of them seem to be there with nothing you can do about it. Some of them were due to applications I installed but did not think of being loaded (e.g. Truphone).
    But none of these could explain the out of memory problems I was having. I really had only a few applications running that I could influence
    I have fixed the problem, at least temporarily: I have removed the battery from the phone, reinserted the battery and the N97 feels as snappy as immediately after upgrading to the v20 firmware. And the memory issues have gone. I hope the memory issue does not come back. But it feels like some applications are not freeing memory and the N97 doesn't interfere.
    Regards, Jean-Marc

  • N97 Phone Memory full?

    I have had my phone since Saturday, so not long at all, and already Im getting constant errors to say the phone memory is full.  I have about 400k free.
    I have now changed my msg location to save to the Mass storage and deleted all previous messages from phone memory, and cleared the web cache.  I have installed around 5 apps i think, like a game, the photo browser updated ovi maps and a twitter app.  
    If you go into the File manager on the phone and goto Options--->Details---Memory while viewing the phone memory i get this break down:
    73MB Memory in use
    456kb Free Memory
    411B Calendar
    23KB Contacts
    10KB Message
    0B Images
    0B Sound Files
    1840KB Video Clips
    31KB Documents
    6650KB MIDP apps
    8923KB SIS applications
    56MB Other Files
    Can anyone explain what could be using all this extra memory and how to resolve this??
    Cheers

    no secrets i just try to avoid junk on my phone and all junk that i need i store on e memory unless i have no choice as in boingo, jaiku and qip apps that unfortunately came with this bloody phone. just like i am religious about rebooting my phone at least weekly, but with n97 is more like daily. i am religious with ram management and disable everything i don't need. 
     There are some things you can do to manage the C memory better/phone memory.
    1. Clear your browser cache often
    2. set different message allocation ( if you have not done so already)
    messaging- options- settings- other ( set it to 999, and e memory)
    3. Go to OVI store (app on your phone) and change that memory allocation for most apps.
    opitons- account- settings- installation preferences
    4. Remove Facebook, Accu Weather, Bloomberg, apps from the C drivve and reinstall them via OVI store and place them in the E memory/mass memory
    NOTE: If you are using Nokia Messaging application, it can only store data on the C drive so keep that in mind
    NOTE: RAM is another issue with N97. Don't keep too many apps running at the same time as it will run out of RAM and either close all applications on the spot or crash the phone and result in restart.
    BETTER RAM management : Here are some things to consider
    also consider investing in the best taskman 1.99$ in the ovi store or y browser (free) to manage your ram and all the apps that are runnig on the phone that you might want to close if you are not using them.
    http://www.drjukka.com/YBrowser.html
    now y browser is free, it has a great amount of stuff you can do with it, but it is not as easy to use as best taskman and it does not look so pretty- that is if you care about looks over function.
    i practice what i preach and manage to have my phone up and running rather well. i have no major issues and on v12 it is actually a fairly stable phone that is until you install some apps that make your phone go bunkers once again. 
    You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

  • N97 Phone Memory getting full

    Hi there,
    My Phone Memory is getting less and less everyday, and I don't know why! I have my messages being saved to my Mass Memory, all images, photos, videos, applications, and so on are also being saved there!
    I tried the file manager on the cellphone, to look at every single folder to see if there is anything to delete, but everything is empty!
    Where is the memory going to?!
    Thnks! 

    makisig wrote:
    With 32GB on-board..  Wow! That's a real problem..
    He is talking about the 73MB Phone Memory(C not the 32GB (29.8GB actually) Mass Memory (E. More free space on C: means snappier performance on the phone !
    I now have about 50.9MB free and an excellent response from my device in photo views, music library etc. v12 really spiced it up !
    Message Edited by ajitem on 27-Aug-2009 05:10 PM
    If this post was helpful, please 'click' the Kudos! button.
    My Phone History
    6030 -> N70 -> N95 8GB x2 -> N97 -> N8 | E7

  • N97 Phone Memory Filled Up

    Hi,
    I am using N97 rom 02-Aug-09. everything was working fine untill i notice tht my phone memory is getting filled up although i never installed any application & i hv set my default memory as mass memory from the very beginning. for nokia care in india the only solution is format/soft.update. moreover they couldn't even trace where the memory is occupying so that it could be set free.
    can anyone please guide me !

    Odd, thanks like TOO MUCH other files. I dont really know what these other files are myself. They sometimes clean themselves out..
    However, I do notice that when I uninstall apps, some other files go as well, and when I reinstall them they dont come back. I used to have this problem myselft, however I just formatted my phone and became more cautious in putting anything in it. So far the "other files" hasnt grown in months.
    If you find my post helpful please click the green star on the left under the avatar. Thanks.

  • N97 webbrowsing memory Help

    Hi
    I am using N97  when i use web it reduces the phone memory ,
    I tried to chane to mass memory but not getting that way to change the memory usage
    it reduces phone memory then mobile runs slower
    How to change web browsing memory from phone to mass

    Hi
    I'm sorry, I dont' have any good news.  I'm not experienced in this technical aspect but I gather there is little you can do if the mass memory is wiped.  The only thing I can suggest is that you back up regularly, so this doesn't happen again
    Sorry
    Nokia Accredited Car Kit Engineer
    e:[email protected]
    www.inekar.com Please Kudos me if you think I help!

  • N97i Mass Memory Format

    I cannot get into my Music Library. I am getting a message "File corrupted ! Operation Cancelled" I have deleted all music and want to format the Mass memory.
    But when I open File manager and look at the options I have No Option to Format
    I only have :
    Show open apps
    Open
    Find
    Help
    Exit
    How can I format my Mass Memory
    Thx

    Thanks again! I have a solution for my problem on 
    http://www.allaboutsymbian.com/forum/showthread.php?t=99691
    It worked for me 
    Hi there,
    This worked for me. Have used this on N95 and N97 mini. havnt had to do it for a while. The files may be in a different place on th N97 mini. You may have to search for them. It works for music and podcasts. If you cant do it, you could put the music back in and delete it again.
    * Firstly, connect your phone to a PC via USB.
    * Choose Data Transfer (a.k.a. Mass Storage). Do not select PC Suite because you won’t be able to browse protected folders in PC Suite mode.
    * Open Windows Explorer on your PC.
    * Go to \private\101FFC31 on the phone’s folder.
    * There, you should be able to find the mpxv1.mpd (for MP3) and pcv5.mpd (for AUDIO PODCAST)
    * Goto \private\101f8857\Cache
    * Goto \private\101ffca9
    * In all the 3 folders delete all the files Not the FOLDER
    * Now refresh ur music library

Maybe you are looking for