Native installation package creation failed: Error: EndUpdateResource: Windows Error #5

Question

We've got a customer who gets this error when attempting to install our software. My Google-fu makes me think this is a rare error. Chris, would you have any ideas as to the cause of this?
Many thanks,
Taylor
[2011-09-18:14:36:24] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:36:24] Commandline is:
[2011-09-18:14:36:24] No installed runtime detected
[2011-09-18:14:36:44] Relaunching with elevation
[2011-09-18:14:36:44] Launching subprocess with commandline c:\users\sawhit~1\appdata\local\temp\air9728.tmp\adobe air installer.exe -ei
[2011-09-18:14:36:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:36:52] Commandline is: -stdio \\.\pipe\AIR_6756_0 -ei
[2011-09-18:14:36:52] No installed runtime detected
[2011-09-18:14:36:54] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-18:14:36:54] Installing msi at c:\users\sawhit~1\appdata\local\temp\air9728.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-18:14:37:29] Runtime Installer end with exit code 0
[2011-09-18:14:37:30] Elevated install completed
[2011-09-18:14:37:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-09-18:14:37:37] Runtime Installer end with exit code 0
[2011-09-18:14:37:43] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:37:43] Commandline is: -installupdatecheck
[2011-09-18:14:37:43] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-18:14:37:48] Performing pingback request
[2011-09-18:14:37:49] Pingback request completed with HTTP status 200
[2011-09-18:14:37:49] Starting runtime background update check
[2011-09-18:14:37:49] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update
[2011-09-18:14:37:49] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update to C:\Users\sawhitman\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-09-18:14:37:50] Runtime update not available
[2011-09-18:14:37:50] Unpackaging cancelled
[2011-09-18:14:37:50] Runtime Installer end with exit code 0
[2011-09-18:14:42:13] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:42:13] Commandline is: C:\Users\SAWHIT~1\AppData\Local\Temp\YNAB3_Live_3.5.3.4-2.air
[2011-09-18:14:42:13] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-18:14:42:16] Unpackaging file:///C:/Users/SAWHIT~1/AppData/Local/Temp/YNAB3_Live_3.5.3.4-2.air to C:\Users\sawhitman\AppData\Local\Temp\flaB571.tmp
[2011-09-18:14:42:39] Application signature verified
[2011-09-18:14:42:39] Unpackaging/validation complete
[2011-09-18:14:42:39] No app located for appID 'com.youneedabudget.YNAB3.Live' and pubID '9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1'
[2011-09-18:14:42:50] Converting unpackaged application to a native installation package in C:\Users\sawhitman\AppData\Local\Temp\fla3A1C.tmp
[2011-09-18:14:43:03] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2011-09-18:14:43:13] Application Installer end with exit code 7
[2011-09-18:14:43:20] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:43:20] Commandline is: C:\Users\SAWHIT~1\AppData\Local\Temp\YNAB3_Live_3.5.3.4-2.air
[2011-09-18:14:43:20] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-18:14:43:24] Unpackaging file:///C:/Users/SAWHIT~1/AppData/Local/Temp/YNAB3_Live_3.5.3.4-2.air to C:\Users\sawhitman\AppData\Local\Temp\flaC01C.tmp
[2011-09-18:14:43:37] Application signature verified
[2011-09-18:14:43:37] Unpackaging/validation complete
[2011-09-18:14:43:37] No app located for appID 'com.youneedabudget.YNAB3.Live' and pubID '9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1'
[2011-09-18:14:43:59] Converting unpackaged application to a native installation package in C:\Users\sawhitman\AppData\Local\Temp\fla47B3.tmp
[2011-09-18:14:44:16] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2011-09-18:14:44:28] Application Installer end with exit code 7

Answer 1

On Windows 7, make sure you are running as Administrator:
Download and install Adobe AIR from this page
Download YNAB3_Live_3.5.3.4.air to a folder on your computer.
Navigate to the folder on your computer where you saved the YNAB3_Live_3.5.3.4.air. If you are on Windows Vista or Windows 7, right-click on the file and choose “Run as Administrator.” For Mac, Linux, and all other versions of Windows, simply double-click on it to install YNAB 3.
Thanks,
Lisa Chao
Adobe Flash Runtime Team