NclIVTBTSrv.exe Keeps Crashing
Hey everyone,
I installed yesterday PC Suite v7.1.26.1, and managed to work with my phone. In usability and functionality everything is ok.
The problem is that I keep getting NclIVTBTSrv.exe "Crashes". For example, yesterday when I tried to close the bluetooth icon in the system tray (I had exited PC Suite first), and today when I logged on (I have PC Suite running on start-up), I got NclIVTBTSrv.exe crash messages from my explorer.
Has anyone got any ideas? I would appreciate your input.
I'm running Vista Home Pr 32.
Thanks.
TrDo.
Thanks al_lea.
I don't think that switching back to an earlier version will solve the problem. I have been trying to run PC Suite on my pc since January 08. I remember back then, I had to install and unistall 13 times to make this lousy piece of software to work.
It's the only program that irrespective of its version it always creates problems on my pc. Imagine that I have 121 programs installed and none of them crashes twice a day..lol...
I wonder if this company will ever develop a decent software program without issues... At the moment I'm sure Nokia feels that they are doing us a favor by providing us this free piece of JUNK.
I would say...Get your act together guys...People are fed up with your lousy piece of software you call PC Suite amd with your NON-Existant Customer support ......"service".. You are a joke!
TrDo.
Similar Messages
-
Firstly, apologies if I am posting at a wrong thread or if a thread is already existing with this issue.
Issues:
Explorer.exe keeps crashing after I installed an addin on my outlook 2007. The same Outlook addin on another computer with same Windows 7 does not cause the explorer.exe to crash. I have captured crash dumps and I see the following:
FAULTING_IP:
ntdll!RtlFreeHeap+d0
00000000`77703290 4c8b6308 mov r12,qword ptr [rbx+8]
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000077703290 (ntdll!RtlFreeHeap+0x00000000000000d0)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000177e1f4dbf8
Attempt to read from address 00000177e1f4dbf8
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 00000177e1f4dbf8
READ_ADDRESS: 00000177e1f4dbf8
FOLLOWUP_IP:
ntdll!RtlFreeHeap+d0
00000000`77703290 4c8b6308 mov r12,qword ptr [rbx+8]
MOD_LIST: <ANALYSIS/>
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
ADDITIONAL_DEBUG_TEXT: Enable Pageheap/AutoVerifer
FAULTING_THREAD: 000000000000194c
DEFAULT_BUCKET_ID: HEAP_CORRUPTION
PRIMARY_PROBLEM_CLASS: HEAP_CORRUPTION
BUGCHECK_STR: APPLICATION_FAULT_HEAP_CORRUPTION_INVALID_POINTER_READ_FILL_PATTERN_ffffffff
LAST_CONTROL_TRANSFER: from 0000000077131a4a to 0000000077703290
STACK_TEXT:
00000000`0756ec60 00000000`77131a4a : 00000000`00000000 00000000`00000000 000007fe`ff085c28 00000000`087a9790 : ntdll!RtlFreeHeap+0xd0
00000000`0756ece0 000007fe`fc2c0b50 : 00000000`05e41d10 00000000`00000000 00000000`05e41d10 000007fe`fedb123c : kernel32!HeapFree+0xa
00000000`0756ed10 000007fe`fecd67f9 : 00000000`00000000 00000000`087a9790 00000000`05e41ef0 00000000`00000000 : comctl32!DSA_Destroy+0x34
00000000`0756ed40 000007fe`fedb134a : 00000000`00000000 00000000`05e41ef0 00000000`00000000 000007fe`fedb123c : shell32!DSA_DestroyCallback+0x4d
00000000`0756ed70 000007fe`fedb12bb : 00000000`00000000 00000000`00000000 000007fe`fedb123c 000007fe`fedaa733 : shell32!CDefEventSinkContainer::`scalar deleting destructor'+0xd6
00000000`0756edd0 000007fe`fedb12a7 : 00000000`08857b18 00000000`08857ad0 000007fe`fedb123c 00000000`00000000 : shell32!CDefEventSinkContainer::Release+0x20
00000000`0756ee00 000007fe`fc2c0c04 : 00000000`0884efd0 00000000`00000000 00000000`08652510 000007fe`fecac5bf : shell32!CItemStore::s_ClearEntry+0x34
00000000`0756ee30 000007fe`fecc74a9 : 00000000`00000000 00000000`80004005 00000000`087a9790 000007fe`fecac57d : comctl32!DSA_EnumCallback+0x48
00000000`0756ee60 000007fe`fedaf416 : 00000000`060d2810 00000000`00000000 00000000`00200001 00000000`06226400 : shell32!DSA_EnumCallback+0x4d
00000000`0756ee90 000007fe`fedaf5b5 : 00000000`08652510 00000000`00000000 00000000`00000000 00000000`08652510 : shell32!CItemStore::DeleteItem+0x87
00000000`0756eec0 000007fe`fedafafe : 00000000`08652510 00000000`08652510 00000000`00000000 00000000`08652510 : shell32!CDefCollection::_RemoveAllItems+0x1d5
00000000`0756ef30 000007fe`fedaf7b5 : 00000000`08652510 000007fe`fe5f44e7 00000000`060e4680 00000000`060e4680 : shell32!CDefCollection::_DestroyCollection+0x92
00000000`0756ef60 000007fe`fedaf6c8 : 00000000`00000001 00000000`00000000 00000000`80004005 00000000`00000000 : shell32!CDefCollection::~CDefCollection+0xc5
00000000`0756ef90 000007fe`fec7ae5f : 00000000`00000000 00000000`00000000 00000000`08652510 0000190a`36e509ba : shell32!CDefCollection::`vector deleting destructor'+0x14
00000000`0756efc0 000007fe`fedaa07b : 00000000`088bd700 00000000`00000000 00000000`088bd700 00000000`00000000 : shell32!CCDBurn::Release+0x25
00000000`0756eff0 000007fe`fedabcde : 00000000`088bd700 00000000`088bd700 00000000`088bd700 00000000`00000000 : shell32!CDefView::_ReleaseCurrentCollection+0xd9
00000000`0756f030 000007fe`fc9043f2 : 00000000`087a9f10 00000000`00000001 00000000`80004005 00000000`00000000 : shell32!CDefView::_DestroyView+0x22d
00000000`0756f060 000007fe`fc90438c : 00000000`05eab648 00000000`00000000 00000000`00000001 0000190a`36e5166a : EXPLORERFRAME!CShellViewProvider::Release+0x33
00000000`0756f090 000007fe`fc9033e5 : 00000000`05eab500 00000000`00000000 00000000`05eab500 00000000`00000001 : EXPLORERFRAME!CShellBrowser::_ClearNavigationState+0x49
00000000`0756f0c0 000007fe`fc90a81f : 00000000`05eab580 00000000`05eab500 00000000`00000000 00000000`beef0016 : EXPLORERFRAME!CShellBrowser::_ReleaseNavigationState+0x17c
00000000`0756f100 000007fe`fc90a122 : 00000000`00000000 00000000`0756f430 00000000`0756f430 00000000`00000000 : EXPLORERFRAME!CShellBrowser::_SwitchNavigationState+0xed
00000000`0756f390 000007fe`fc909fcb : 00000000`00000001 00000000`00000000 00000000`0877c350 00000000`05eab500 : EXPLORERFRAME!CShellBrowser::_ActivateNavigation+0xfd
00000000`0756f3d0 000007fe`fc909c18 : 00000000`05eab5e8 00000000`00000000 00000000`0877c350 00000000`05eab5e8 : EXPLORERFRAME!CShellBrowser::_OnConnectionCreated+0x2b5
00000000`0756f4f0 000007fe`fc909b71 : 00000000`087a9f10 00000000`00000000 00000000`000700c2 00000000`088a1348 : EXPLORERFRAME!CShellBrowser::OnNavigationResult+0x98
00000000`0756f560 000007fe`fc9093c9 : 00000000`0866a940 00000000`80004005 00000000`000700c2 00000000`088a1348 : EXPLORERFRAME!CPendingNavigation::OnConnectionCreated+0x4d
00000000`0756f5c0 000007fe`fc9099c2 : 00000000`00000000 00000000`0000001a 00000000`00000000 00000000`0877c350 : EXPLORERFRAME!CShellViewFactory::BeginCreateConnection+0x116
00000000`0756f630 000007fe`fc90961e : 00000000`038d9f00 00000000`038d9f00 00000000`038d9f00 00000000`038d9f00 : EXPLORERFRAME!CShellBrowser::_CreateConnectionForItem+0x36d
00000000`0756f7f0 000007fe`fc909522 : 00000000`00000000 00000000`05e575c0 00000000`00200001 00000000`00000000 : EXPLORERFRAME!CShellBrowser::_CreateNewConnection+0xd9
00000000`0756f840 000007fe`fc961e5d : 00000000`088a1348 00000000`00000000 00000000`05e575c0 000007fe`ff0787a8 : EXPLORERFRAME!CShellBrowser::_NavigateToPidl+0x167
00000000`0756f890 000007fe`fc961d89 : 00000000`05eab500 00000000`00000700 00000000`00000700 00000000`0756f990 : EXPLORERFRAME!CShellBrowser::_OnGoto+0xeb
00000000`0756f8d0 000007fe`fc9005dd : 0000190a`00000000 000007fe`fc1e03d2 00000000`00000000 00000000`00000000 : EXPLORERFRAME!CShellBrowser::WndProcBS+0xc26
00000000`0756f9a0 00000000`77469bd1 : 00000000`00000000 00000000`03983100 00000000`00000001 00000000`00000030 : EXPLORERFRAME!IEFrameWndProc+0xef
00000000`0756f9f0 00000000`774698da : 00000000`0756fb60 000007fe`fc900570 000007fe`fca3b550 00000000`008bcec0 : user32!UserCallWinProcCheckWow+0x1ad
00000000`0756fab0 000007fe`fc9004b0 : 00000000`03983104 00000000`03983104 000007fe`fc900570 00000000`00000000 : user32!DispatchMessageWorker+0x3b5
00000000`0756fb30 000007fe`fc904925 : 00000000`03983100 00000000`00000002 00000000`00000000 00000000`00000000 : EXPLORERFRAME!CExplorerFrame::FrameMessagePump+0x436
00000000`0756fbb0 000007fe`fc90509b : 00000000`03983100 00000000`0399e800 00000000`00000000 00000000`00000000 : EXPLORERFRAME!BrowserThreadProc+0x180
00000000`0756fc30 000007fe`fc905032 : 1047c67a`00000001 00000000`038d9900 00000000`7fffffff 000007fe`fdc02d40 : EXPLORERFRAME!BrowserNewThreadProc+0x53
00000000`0756fc60 000007fe`fc8fbe50 : 00000000`038d9b40 00000000`05e412c0 00000000`00000000 000007fe`feccf07c : EXPLORERFRAME!CExplorerTask::InternalResumeRT+0x12
00000000`0756fc90 000007fe`feccefcb : 80000000`01000000 00000000`0756fd20 00000000`038d9b40 00000000`00000009 : EXPLORERFRAME!CRunnableTask::Run+0xda
00000000`0756fcc0 000007fe`fecd2b56 : 00000000`038d9b40 00000000`00000000 00000000`038d9b40 00000000`00000002 : shell32!CShellTask::TT_Run+0x124
00000000`0756fcf0 000007fe`fecd2cb2 : 00000000`0391bc70 00000000`0391bc70 00000000`00000000 00000000`00000010 : shell32!CShellTaskThread::ThreadProc+0x1d2
00000000`0756fd90 000007fe`fe5ec71e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : shell32!CShellTaskThread::s_ThreadProc+0x22
00000000`0756fdc0 00000000`771259ed : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : shlwapi!WrapperThreadProc+0x19b
00000000`0756fec0 00000000`776dc541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`0756fef0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
SYMBOL_NAME: heap_corruption!heap_corruption
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: heap_corruption
IMAGE_NAME: heap_corruption
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: ~22s; .ecxr ; kb
FAILURE_BUCKET_ID: HEAP_CORRUPTION_c0000005_heap_corruption!heap_corruption
BUCKET_ID: X64_APPLICATION_FAULT_HEAP_CORRUPTION_INVALID_POINTER_READ_FILL_PATTERN_ffffffff_heap_corruption!heap_corruption
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/ntdll_dll/6_1_7601_18247/5...
Followup: MachineOwner
I have uploaded the dump file at the following link: https://onedrive.live.com/redir?resid=497DA1BB5BE3BBFF!145&authkey=!AGeZyXW_JB1NWUc&ithint=file%2cdmp
Any help on fixing this issue is appreciated.
ThanksHi,
Firstly, using !analyze -v command to generate a results of this crash events. We can see
Attempt to read from address 00000177e1f4dbf8, then using !address command to check this address information:
0:022> !address 00000177e1f4dbf8
Mapping file section regions...
Mapping module regions...
Mapping PEB regions...
Mapping TEB and stack regions...
Mapping heap regions...
Mapping page heap regions...
Mapping other regions...
Mapping stack trace database regions...
Mapping activation context regions...
Usage: Free
Base Address: 00000001`001d0000
End Address: 000007fe`ecd50000
Region Size: 000007fd`ecb80000
State: 00010000 MEM_FREE
Protect: 00000001 PAGE_NOACCESS
Type: <info not present at the target>
Here we should remember the end address and region address. Then using !address command to displays information about the whole address space. After that, check above address around process if there is any program that may caused the crash.
Roger Lu
TechNet Community Support -
Explorer.exe keeps crashing after update to 8.1 from 8
After updating to the 8.1 explorer.exe keeps crashing, no solution found online for the problem...only clue I get is very clear and obvious message in event log:
Faulting application name: explorer.exe, version: 6.3.9600.16441, time stamp: 0x5265dec8
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16496, time stamp: 0x52b3f283
Exception code: 0xe06d7363
Fault offset: 0x0000000000005a88
Faulting process id: 0x1664
Faulting application start time: 0x01cf52b7670e4534
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: a4c05eaf-beaa-11e3-be98-ca4f0724b24c
Faulting package full name:
Faulting package-relative application ID:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-04-07T23:16:27.000000000Z
EventRecordID
16783
Channel
Application
Computer
Dell
Security
EventData
explorer.exe
6.3.9600.16441
5265dec8
KERNELBASE.dll
6.3.9600.16496
52b3f283
e06d7363
0000000000005a88
1664
01cf52b7670e4534
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\KERNELBASE.dll
a4c05eaf-beaa-11e3-be98-ca4f0724b24c
really helpful. Cannot understand why Microsoft were pushing me to update from poorly performing windows 8 to complete nuisance windows 8.1. My hardly earned money were spent on a product that causes me massive headache.
Unfortunately Microsoft does not allow me to post the link to skydrive where I keep the dmp fo review. Another great gift from them.0:050> lmvm rse
start end module name
00007ffd`abc10000 00007ffd`abec6000 rse (export symbols) rse.dll
Loaded symbol image file: rse.dll
Image path: C:\Program Files\Autodesk\Inventor 2014\Bin\rse.dll
Image name: rse.dll
Timestamp: Fri Mar 01 06:00:41 2013 (512FD389)
CheckSum: 002B8E46
ImageSize: 002B6000
File version: 18.0.17000.0
Product version: 1.0.0.1
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Autodesk, Inc.
ProductName: Autodesk, Inc. rse
InternalName: rse
OriginalFilename: rse.dll
ProductVersion: Autodesk Inventor 2014
FileVersion: 18, 0, 17000, 0000
PrivateBuild: Build: 170, Release: 2014 RTM - Date: Thu 02/28/2013
SpecialBuild: Build: 170, Release: 2014 RTM - Date: Thu 02/28/2013
FileDescription: rse
LegalCopyright: Copyright © 1996-2013 Autodesk, Inc.
LegalTrademarks: Copyright © 1996-2013 Autodesk, Inc.
Comments: Copyright © 1996-2013 Autodesk, Inc.
Hi,
The dump file has been analyzed by auggy, and the problem is on the rse.dll.
Please refer to the suggestions auggy provided, If you need further assistance, feel free to let me know. I will be more than happy to be of assistance.
If the suggestion is helpful, please remember to mark it as answer which can benefit others who may encounter the similar issue as yours. Otherwise, please unpropose it and provide the latest dump file for further assistance.
Regards,
Kelvin Xu
TechNet Community Support -
Why is my photostream.exe keeps crashing on my windows 7?
My photostreams kept crashing, so I reinstalled the itunes, and it still keeps crashing.
any help?please?
thanks!I copied my photo stream folder to another location so I wouldn't lose any pics and completely uninstalled iCloud from my PC. Then I rebooted my PC and reinstalled iCloud. This fixed my problem.
-
Windows 8 explorer.exe keeps crashing and I can't use Windows update as a result!
I've got Windows 8 64-bit, and it's been running fine for about 2 months now. Just today, it's started to crash the desktop every 6 seconds. The screen goes purple (which I'm pretty sure is just my chosen background colour), the outline of the taskbar remains,
but all the icons disappear, and then everything returns, only to crash again in another 6 seconds. I've watched the task manager, and under "background processes", an icon called "Windows Problem Reporting" appears for about a second,
and then goes away.
I've looked up some other people's questions about this, and most people seem to recommend checking for updates, or installing new graphics drivers, but this is not an option for me. Whenever the desktop crashes, it shuts down control panel as well. This
means I can't start my computer in safe mode, I can't check for updates, I can't uninstall/update drivers, I basically can't make any changes to my computer! Even as I'm writing this message, the cursor keeps disappearing from the test box whenever the desktop
crashes, and I have to click on the screen every 6 seconds. ARGH!I crash is caused by the Intel driver:
Call Site
ntdll!NtWaitForSingleObject
ntdll!RtlReportExceptionEx
ntdll!RtlReportException
verifier!AVrfpVectoredExceptionHandler
ntdll!RtlpCallVectoredHandlers
ntdll!RtlDispatchException
ntdll!KiUserExceptionDispatch
verifier!VerifierStopMessage
verifier!AVrfpDphReportCorruptedBlock
verifier!AVrfpDphCheckNormalHeapBlock
verifier!VerifierCheckPageHeapAllocation
verifier!AVrfpHeapFree
hccutils!DllUnregisterServer
hccutils!GetCUICustomizationKey
hccutils!GetCUICustomizationKey
hccutils!GetCUICustomizationKey
hccutils!CreateThisKey
hccutils!FindResources
hccutils!LoadSTRING
hccutils!SaveString
hccutils!LoadICON
hccutils!LoadIMAGE
igfxcpl!CPlApplet
shell32!CPL_CallEntry
shell32!_InitializeControl
shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''
shell32!CPL_LoadCPLModule
shell32!_LoadCPLModuleAndAdd
shell32!CPLD_InitModule
shell32!CControlPanelEnum::_NextNonCachedCpl
shell32!CControlPanelEnum::Next
shell32!CRegFolderEnum::Next
shell32!CControlPanelAppletList::_AddAppletsToCategories
shell32!CControlPanelAppletList::LoadSlowApplets
shell32!CControlPanelDataWorkItem::_LoadSlowData
shell32!CControlPanelDataWorkItem::DoWork
shell32!CFrameTask::InternalResumeRT
shell32!CRunnableTask::Run
shell32!CShellTask::TT_Run
shell32!CShellTaskThread::ThreadProc
shell32!CShellTaskThread::s_ThreadProc
SHCore!ExecuteWorkItemThreadProc
ntdll!RtlpTpWorkCallback
ntdll!TppWorkerThread
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
0:031> lmvm igfxcpl
start end module name
00000001`80000000 00000001`80025000 igfxcpl (export symbols) igfxcpl.cpl
Loaded symbol image file: igfxcpl.cpl
Image path: C:\Windows\System32\igfxcpl.cpl
Image name: igfxcpl.cpl
Timestamp: Mon Sep 03 04:50:21 2012 (50441AED)
CheckSum: 00022721
ImageSize: 00025000
File version: 8.15.10.2849
Product version: 8.15.10.2849
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Intel Corporation
ProductName: Intel(R) Common User Interface
InternalName: IGFXCPL
OriginalFilename: IGFXCPL.DLL
ProductVersion: 8.15.10.2849
FileVersion: 8.15.10.2849
PrivateBuild: 8.15.10.2849
SpecialBuild: 8.15.10.2849
FileDescription: igfxcpl Module
LegalCopyright: Copyright 1999-2006, Intel Corporation
LegalTrademarks: Copyright 1999-2006, Intel Corporation
Comments: Copyright 1999-2006, Intel Corporation
0:031> lmvm hccutils
start end module name
00000000`09ee0000 00000000`09eff000 hccutils (export symbols) hccutils.dll
Loaded symbol image file: hccutils.dll
Image path: C:\Windows\System32\hccutils.dll
Image name: hccutils.dll
Timestamp: Mon Sep 03 04:49:28 2012 (50441AB8)
CheckSum: 00023677
ImageSize: 0001F000
File version: 8.15.10.2849
Product version: 8.15.10.2849
File flags: 0 (Mask 3F)
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Intel Corporation
ProductName: Intel(R) Common User Interface
InternalName: HCCUTILS
OriginalFilename: HCCUTILS.DLL
ProductVersion: 8.15.10.2849
FileVersion: 8.15.10.2849
PrivateBuild: 8.15.10.2849
SpecialBuild: 8.15.10.2849
FileDescription: hccutils Module
LegalCopyright: Copyright 1999-2006, Intel Corporation
LegalTrademarks: Copyright 1999-2006, Intel Corporation
Comments: Copyright 1999-2006, Intel Corporation
So update the driver or use ShellExView to disable the Intel shell extension.
The second crash looks like a corrupted shel32.dll on the HDD:
CHKIMG_EXTENSION: !chkimg -lo 50 -d !shell32
7fcac39c000-7fcac39c059 90 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43944
[ 4d d8 e8 09 77 b1 ff 48:16 00 00 00 02 00 00 00 ]
7fcac39c05b-7fcac39c07a 32 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+4399f (+0x5b)
[ 8b d8 7c 1d 48 8b 4d e0:00 00 00 00 00 00 00 00 ]
7fcac39c07c-7fcac39c0af 52 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+439c0 (+0x21)
[ 48 8d 4d e0 e8 8b 76 b1:00 00 00 00 00 00 00 00 ]
7fcac39c0b1-7fcac39c0bb 11 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+439f5 (+0x35)
[ a9 ff 48 8b 06 4c 8d 05:00 00 00 00 00 00 00 00 ]
7fcac39c0bd-7fcac39c0c4 8 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43a01 (+0x0c)
[ 8b d3 48 8b ce ff 90 98:00 00 00 00 00 00 00 00 ]
7fcac39c0c8-7fcac39c0ca 3 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43a0c (+0x0b)
[ 90 e9 16:00 00 00 ]
7fcac39c0cc-7fcac39c0e6 27 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43a10 (+0x04)
[ a9 ff cc 48 8b 07 48 8b:00 00 00 00 98 e0 53 ae ]
7fcac39c0e8-7fcac39c0ef 8 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43a2b (+0x1c)
[ 8b d3 48 8b cf ff 90 98:00 00 00 00 00 00 00 00 ]
7fcac39c0f3-7fcac39c0fa 8 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43a36 (+0x0b)
[ 90 e9 be 05 a9 ff bb 18:04 00 00 00 00 00 00 00 ]
7fcac39c0fd-7fcac39c118 28 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43a40 (+0x0a)
[ 80 e9 b4 05 a9 ff cc 48:00 00 00 d0 e0 53 ae fc ]
7fcac39c11c-7fcac39c13c 33 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43a5e (+0x1f)
[ ff 10 90 e9 7c 78 a8 ff:00 00 00 00 00 00 00 04 ]
7fcac39c13f-7fcac39c175 55 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43a80 (+0x23)
[ 80 e9 7d e4 a8 ff cc 48:00 00 f4 53 ae fc 07 00 ]
7fcac39c179-7fcac39c189 17 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43ab8 (+0x3a)
[ 85 c0 75 14 8d 50 01 44:00 00 00 00 00 00 00 ff ]
7fcac39c18b-7fcac39c1b5 43 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43aca (+0x12)
[ 90 e9 0b cf b5 ff 8b d3:ff 00 00 00 00 00 00 00 ]
7fcac39c1b7-7fcac39c1c9 19 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43af5 (+0x2c)
[ 07 80 e9 61 e9 a8 ff 4c:00 00 00 00 00 00 00 00 ]
7fcac39c1cb-7fcac39c1e9 31 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43b09 (+0x14)
[ 10 48 85 db 0f 84 4a e9:ff 00 00 00 00 00 00 00 ]
7fcac39c1eb-7fcac39c1f4 10 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43b27 (+0x20)
[ 07 80 e9 db b3 a8 ff cc:00 00 00 00 00 00 00 00 ]
7fcac39c1f6-7fcac39c208 19 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43b31 (+0x0b)
[ 07 80 e9 28 f4 a8 ff cc:00 00 00 00 00 00 00 00 ]
7fcac39c20a-7fcac39c237 46 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43b42 (+0x14)
[ 50 08 33 c0 e9 81 b4 a8:ff ff 00 00 00 00 00 00 ]
7fcac39c239-7fcac39c240 8 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43b65 (+0x2f)
[ 48 8d 4d e8 41 b9 ff 1c:00 00 00 00 00 00 00 00 ]
7fcac39c243-7fcac39c248 6 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43b6f (+0x0a)
[ 41 83 c8 ff ba 01:00 00 00 00 00 00 ]
7fcac39c24c-7fcac39c25e 19 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43b78 (+0x09)
[ e8 4f 70 b0 ff 83 f8 ff:00 00 00 00 10 00 00 00 ]
7fcac39c260-7fcac39c361 258 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43b8c (+0x14)
[ 80 e9 2d b2 a8 ff 48 8d:00 00 00 00 00 00 00 00 ]
7fcac39c363-7fcac39c36c 10 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43c8d (+0x103)
[ 07 80 e9 b5 bb a8 ff cc:00 00 00 00 00 00 00 00 ]
7fcac39c36e-7fcac39c39b 46 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43c97 (+0x0b)
[ 07 80 e9 c1 da a8 ff cc:00 00 00 00 00 00 00 00 ]
7fcac39c39d-7fcac39c3eb 79 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43cc5 (+0x2f)
[ 3a 90 ff 84 c0 0f 84 cd:00 00 00 00 00 00 00 00 ]
7fcac39c3ed-7fcac39c3f8 12 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43d14 (+0x50)
[ 90 e9 fb e3 b8 ff cc ff:00 00 00 00 00 00 00 00 ]
7fcac39c3fa-7fcac39c405 12 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43d20 (+0x0d)
[ 85 c0 0f 8e 42 8a a8 ff:00 00 00 00 00 00 00 00 ]
7fcac39c408-7fcac39c489 130 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43d2e (+0x0e)
[ 07 80 e9 35 8a a8 ff cc:00 00 00 00 00 00 00 00 ]
7fcac39c48b-7fcac39c4a5 27 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43daf (+0x83)
[ 48 85 db 74 09 48 8b 13:ff 00 00 00 00 00 00 00 ]
7fcac39c4a8-7fcac39c4b5 14 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43dc8 (+0x1d)
[ 00 ff 50 40 85 c0 0f 88:3f 00 00 00 2d 22 04 0b ]
7fcac39c4b9-7fcac39c4bd 5 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43dd9 (+0x11)
[ eb 12 ba 01 00:00 00 00 09 04 ]
7fcac39c4c0-7fcac39c4e7 40 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43de0 (+0x07)
[ ff 50 40 85 c0 0f 88 cb:10 00 00 00 01 00 00 00 ]
7fcac39c4ea-7fcac39c4ff 22 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43e06 (+0x2a)
[ c0 41 8d 51 01 ff 15 43:00 00 00 00 00 00 00 00 ]
7fcac39c501-7fcac39c508 8 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43e1d (+0x17)
[ 48 8d 4d e8 41 b9 ff 1c:00 00 00 00 00 00 00 3f ]
7fcac39c50b-7fcac39c510 6 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43e27 (+0x0a)
[ 41 83 c8 ff ba 01:00 e4 04 00 00 3f ]
7fcac39c514-7fcac39c526 19 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43e30 (+0x09)
[ e8 87 6d b0 ff 83 f8 ff:00 00 00 00 00 00 00 00 ]
7fcac39c528-7fcac39c5a8 129 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43e44 (+0x14)
[ 80 e9 c1 b8 a8 ff 48 8d:f0 d3 bc ab fc 07 00 00 ]
7fcac39c5aa-7fcac39c5ab 2 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43ec6 (+0x82)
[ cc 83:fe ff ]
7fcac39c5ad-7fcac39c5b9 13 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43ec8 (+0x03)
[ 01 0f 85 40 7d a8 ff 48:07 00 00 b0 ad 0d 7b 95 ]
7fcac39c5bb-7fcac39c5d6 28 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43ed6 (+0x0e)
[ 48 8b 11 ff 52 10 90 e9:00 00 00 00 00 02 00 00 ]
7fcac39c5d8-7fcac39c695 190 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43ef2 (+0x1d)
[ 48 8b 11 ff 52 08 90 e9:00 00 00 00 00 00 00 00 ]
7fcac39c699-7fcac39c6eb 83 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43faa (+0xc1)
[ 48 8b ce 41 ff 53 40 8b:00 00 00 00 00 00 00 00 ]
7fcac39c6ef-7fcac39c6f5 7 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+43ffd (+0x56)
[ ff 50 60 c7 07 02 00:00 4a 06 b7 af f7 07 ]
7fcac39c6f8-7fcac39c705 14 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+44006 (+0x09)
[ eb 18 48 8b 01 4c 8d 05:00 00 00 00 00 00 00 00 ]
7fcac39c708-7fcac39c70c 5 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+44016 (+0x10)
[ 00 ff 50 60 c7:22 02 b6 af f7 ]
7fcac39c70e - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+4401c (+0x06)
[ 03:00 ]
7fcac39c710-7fcac39c71e 15 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+4401e (+0x02)
[ 00 00 44 8b c8 e9 a9 a1:40 9d 26 69 e8 00 00 00 ]
7fcac39c720-7fcac39c75c 61 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+4402c (+0x10)
[ 00 00 e9 17 74 a8 ff c7:10 74 0d 7b 95 00 00 00 ]
7fcac39c75e-7fcac39c7c1 100 bytes - shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+44068 (+0x3e)
[ 80 e9 a5 d8 ae ff cc b8:00 00 60 87 53 ae fc 07 ]
WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view entire output.
8192 errors : !shell32 (7fcac39c000-7fcac3aeebb)
APP: explorer.exe
FAULTING_THREAD: 0000000000000f0c
ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]
LAST_CONTROL_TRANSFER: from 000007fcabcc02f5 to 000007fcac39cd00
BUGCHECK_STR: APPLICATION_FAULT_MEMORY_CORRUPTION_INVALID_POINTER_WRITE_LARGE_EXPLOITABLE
PRIMARY_PROBLEM_CLASS: MEMORY_CORRUPTION_LARGE_EXPLOITABLE
DEFAULT_BUCKET_ID: MEMORY_CORRUPTION_LARGE_EXPLOITABLE
STACK_TEXT:
00000000`00000000 00000000`00000000 memory_corruption!shell32+0x0
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: memory_corruption!shell32
Repair the DLL with DISM:
http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/5c651c1b-f800-47c4-801d-98996eaf99a4/#c280a27b-7bc9-43ac-9c1a-2ad97230a9ea
"A programmer is just a tool which converts caffeine into code" -
Mstsc.exe keeps crashing trying to connect
Everytime I try to connect to my server, My RDP connection crashes every time. Ive tried all I can and some days it works and some days it doesnt.
Problem signature:
Problem Event Name: APPCRASH
Application Name: mstsc.exe
Application Version: 6.3.9600.16415
Application Timestamp: 524b5b3d
Fault Module Name: StackHash_423a
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000374
Exception Offset: 00000000000c4102
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 423a
Additional Information 2: 423adab2099b2868015cb9460891eb88
Additional Information 3: 4f89
Additional Information 4: 4f898d4b07fd532255598c947d770589
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtHi,
Sometimes, a RDP crash on connect can be caused be local device such as printer (with a bad driver), so we can test to disable the "printers" check box on your Remote Desktop Connection by navigating to Options>Local Resources>Local
Devices and resources, connect again.
I also suggest you temporarily disable anti-virus software installed in your system.
Keep latest Windows Updates to get best perofrmance.
Here's a KB, please check if it fits the situation
http://support.microsoft.com/kb/2916266
Yolanda Zhu
TechNet Community Support -
What is C:\Program Files\Mozilla Firefox\plugin-container.exe keep crashing computer.grrr
last week pc worked fine...
this week downloaded 3.6.4 firefox and everything now crashing cant use u-tube or or listen again facility...
come on fire fox get your act together...The Malwarebytes web page is available. I just checked it, so the problem is somewhere on your end.
That '''''Error 105 (net::ERR_NAME_NOT_RESOLVED)''''' makes '''rjohnson19''''s suggestion valid. I did not see that in your initial post.
Did the problem start ''<u>'''immediately'''</u>'' following your un-install of McAfee and install of Norton?
Did you use the McAfee removal instructions (including the McAfee Consumer Products Removal tool (MCPR.exe))? See: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Note that Norton also has a removal tool: http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005033108162039
*Is Norton properly configured for Firefox? See: http://support.mozilla.com/en-US/kb/Firewalls
*Are you having problems accessing any web sites other than anti-malware sites?
*Have you tried updating Norton? Does it update?
*Try going to the McAfee site and see if you can get in.
*Did you try to download Malwarebytes from another non-infected computer at another location as I suggested?
*You may also need to access that Malwarebytes forum page from another non-infected computer.
*Call a friend, give them the addresses and see if they can access both of the Malwarebytes addresses.
*If they can, then that will confirm what I suspect; that you have a malware infection that will keep you from downloading, installing or updating anti-malware applications.
If this is being caused by malware, you may need help from one of these expert sites (all free, just read their requirements and follow the instructions they give you):
http://bleepingcomputer.com
http://www.spywarewarrior.com/index.php
http://www.spywareinfoforum.com/
http://forum.aumha.org/ -
IPodService.exe keeps crashing!! Pls Help
When I bring up ITunes, IPodService.exe process starts then immerdiately crashes so my Itunes won't talk to my IPod and I get the message "The software required for communicating with the ..." I have tried everytthing on the Apple suggestions: deleting the software and reinstalling, etc but it still doesn't work. Can anyone help??
Thanks for reply. I did try Updater with no success. Any other suggestions short of rebuild the entire computer would be appreciated...
-
Adobe QT32 Server.exe keeps crashing.
Hi I'm ediiting on a local disk on my windows PC. The PC has a 4930K i7 , 32gb of ram and a gtx 670 4gb. The issue has happened a couple of times in the passed but is now constant as I am trying to finish a multi-cam edit. I have copied the error log here:
Faulting application name: Adobe QT32 Server.exe, version: 8.2.0.65, time stamp: 0x5486d9b1
Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b3e0
Exception code: 0xc0000005
Fault offset: 0x00039e03
Faulting process id: 0x22d0
Faulting application start time: 0x01d078c4e31c5958
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\32\Adobe QT32 Server.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 9aedfbcb-e4b8-11e4-8662-902b3457d608Todd,
Thanks for the reply. I'm using After Effects CC 12.2.1.5
Here's the screenshot of my View Preview settings:
Also, after further troubleshooting, I can get the sequence to render IF I select resize and enter dimensions outside of the original dimensions. (I'm currently trying to render a 3840 x 2160 QHD comp but I get the same issue with 1920 x 1080 comps)
-Neil. -
FMLEcmd.exe keeps crashing when streaming to flash
Twice in the past 4 days FMLEcmd stopped with the following error logs. I don't know where to start trying to fix this.
Faulting application name: FMLECmd.exe, version: 3.2.0.9932, time stamp: 0x4d00aa89
Faulting module name: FMLECmd.exe, version: 3.2.0.9932, time stamp: 0x4d00aa89
Exception code: 0x40000015
Fault offset: 0x0013b198
Faulting process id: 0xba8
Faulting application start time: 0x01ce4a6a74b19f25
Faulting application path: C:\Program Files (x86)\Adobe\Flash Media Live Encoder 3.2\FMLECmd.exe
Faulting module path: C:\Program Files (x86)\Adobe\Flash Media Live Encoder 3.2\FMLECmd.exe
Report Id: caa310a6-b6b8-11e2-a298-b4b52faf9996
Faulting application name: FMLECmd.exe, version: 3.2.0.9932, time stamp: 0x4d00aa89
Faulting module name: FMLECmd.exe, version: 3.2.0.9932, time stamp: 0x4d00aa89
Exception code: 0x40000015
Fault offset: 0x0013b198
Faulting process id: 0x119c
Faulting application start time: 0x01ce4bfcc98397a0
Faulting application path: C:\Program Files (x86)\Adobe\Flash Media Live Encoder 3.2\FMLECmd.exe
Faulting module path: C:\Program Files (x86)\Adobe\Flash Media Live Encoder 3.2\FMLECmd.exe
Report Id: 3434c03e-b821-11e2-a298-b4b52faf9996I too have had similar problems but I'm running the latest Snow Leopard version. Random black outs while using Firefox and surfing the net, using expose' to swap windows, or having iTunes in the background. Screen is totally unresponsive to anything but a hard boot and external monitor shows "no signal". Based on the forums it seems like this is a larger systemic issue. Called support with not much help....but had to cut short due to time for work.
-
Why does my After Effects CS5.5 keep crashing on me when I switch to other apps?
I have Adobe After Effects CS5.5 (v.10.5.1) and it keeps crashing when switching between AE and other programs. Here's a video so you can see what's happening.
I don't have any special plug-ins loaded except for what came with the program. OpenGL rendering is turned on and have tried turning it off to see if it make the problem go away and it doesn't make a difference.
Greatly appreciate any assistance I can get on this.
Computer System
Dell Precision M6600 Laptop
Intel(R) Core(TM) i7-2920XM CPU @ 2.50GHz
16GB RAM
2GB NVIDIA Quadro 4000M
Driver Version 285.62
Optimus is turned off so it's just the Quadro 4000M Card - no Intel HD Graphics in the background
413GB Free (687GB Total) Primary HD
200GB Free (250GB Total) D Drive
Windows 7 64-bit SP1 Professional
Adobe Master Collection CS5.5 (Website Download)
After Effects v.10.5.1 Update (Website Download version)I opened the Event Viewer and it listed the problem as an Application Error. Here is the information that it gave me. Is the .dll file that it's listing causing my problem?
Log Name:
Application
Source:
Application Error
Date:
12/12/2011 9:25:48 PM
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
adsfa-PC
Description:
Faulting application name: AfterFX.exe, version: 10.5.1.2, time stamp: 0x4dc4fb01
Faulting module name: NtrigInterfacePressure.dll_unloaded, version: 0.0.0.0, time stamp: 0x4d2dae27
Exception code: 0xc0000005
Fault offset: 0x0000000037e16090
Faulting process id: 0x161c
Faulting application start time: 0x01ccb946c75ad65a
Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files\AfterFX.exe
Faulting module path: NtrigInterfacePressure.dll
Report Id: 25e2b81d-253a-11e1-9bd8-90004edb40d6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-13T03:25:48.000000000Z" />
<EventRecordID>11585</EventRecordID>
<Channel>Application</Channel>
<Computer>adfsa-PC</Computer>
<Security />
</System>
<EventData>
<Data>AfterFX.exe</Data>
<Data>10.5.1.2</Data>
<Data>4dc4fb01</Data>
<Data>NtrigInterfacePressure.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>4d2dae27</Data>
<Data>c0000005</Data>
<Data>0000000037e16090</Data>
<Data>161c</Data>
<Data>01ccb946c75ad65a</Data>
<Data>C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files\AfterFX.exe</Data>
<Data>NtrigInterfacePressure.dll</Data>
<Data>25e2b81d-253a-11e1-9bd8-90004edb40d6</Data>
</EventData>
</Event>
Any ideas?
Thanks - jjgleim -
I have a problem with my mozilla. It keeps crashing when i start it.
Now my mozilla is totally updated to V. 6.0, though it refuses to open except on the WINDOWS safe mode, not MOZILLA safemode, mozilla "-safe-mode" didnt work for me, i checked for the Ulr.bot.c but i wasn't that either, the only .dll without V. info was the mozjs.dll and as i checked it is nessecery for mozilla to run.
I have windows Xp on my pc, a 1GB procecor and i dont understand why it keeps crashing.It doesnt open at all, it just prompt the chrash report to me. The fact that it works at "Windows-safe mode" i got it right now that i trid it just to make sure..... Any ideas?
P.S. Google desktop didnt even work for me, i tried to instal the latest Vers. just to make sure the problem wasn't this, but it sayed that the .exe was corrupt, and i dont remember having it installed before, also i dont use the Spector Pro, i heared it for the first time at mozilla "crash-site".
Please contact me at: [email protected] as soon as possible, a life with Internet Explorer sucks!! :Siloverockandroll wrote:
I have been repeating those steps over and over and still nothing. ...
Some users have reported that 8 or 9 attempts were necessary before success...
Pay particular attention to steps 3 and 4.
iloverockandroll wrote:
... should i just go in...
If you prefer... -
Help! My Tx 2500 keeps crashing and i get an error message
please help!
my computer keeps crashing. i keep getting a message that says "WerFault.exe-Corrupt File. The file or directory c:\windows\minidump is corrupt and unreadable. Please run the Chkdsk utility." The error code is 0x80070091:The directory is not empty
i've tried to run chkdsk utility but its not working or i'm not doing it correctly. i tried system restore but it won't let me do that until i run chkdsk utility! Not sure what to do!!
any help would be very much appreciated!!This exact thing is happening to me as well. I've been troubleshooting the problem.. and finally have just narrowed it down to BIOS Failure.
I've tried the hard reset.
Even took the CMOS battery out, and let it sit..... NOTHING. perplexed. I'm going to let it run overnight and see if the BIOS will resolve (Act of God) itself. I'll keep you informed if I get anywhere with this. GLTU2. -
Can anybody help? My Safari browser keeps crashing. The whole window just turns grey.
Can anybody help? My Safari browser keeps crashing on iMac 10.7.5. The whole window just turns grey. It started happening around the time of the new bookmarks menu upgrade recently which changed the bookmarks to be only on the side and makes it so you can see all your bookmarks while browsing. I know I have a lot of bookmarks, so I tried hiding them, but it still happens. I ALREADY TRIED CLEARING MY HISTORY, AND THAT DID NOT HELP, AND I HAVE NO EXTENSIONS FOR THIS BROWSER.
Does the fact that I am in Brasil have anything to do with it?
Thank you to anyone who can help. In case no one can come up with an answer, is there an easy way to transfer my bookmarks from safari to either firefox or chrome?
Much appreciated.1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you always stay within a safe harbor of computing practices. How do you know what is safe?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is unsafe.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are outside the safe harbor, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe. For instance, if a web page warns you that Flash is out of date, do not follow an offered link to an update. Go to the Adobe website to download it, if you need it at all.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
"FREE WI-FI !!!" networks in public places are unsafe unless you can verify that the network is not a trap (which you probably can't.) Even then, do not download any software or transmit any private information while connected to such a network, regardless of where it seems to come from or go to.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real-world danger of malware attack comes from highly targeted "zero-day" exploits that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
My iMac keeps crashing and I have no idea why
My iMac keeps crashing, and I don't know why. It started yesterday and for some reason just fails. I get an message saying it has shut down due to an error, and this is then the details of the error report it produces.
Can anyone please help and tell me what is wrong?
Huge thanks.
Hardware Overview:
Model Name: iMac
Model Identifier: iMac9,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.93 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM91.008D.B08
SMC Version (system): 1.45f0
Serial Number (system): VM******0TM
Software OS X 10.9 (13A603)
Error report as follows:
Anonymous UUID: 954FEFB3-53EC-843A-0739-711F6D804866
Sun Nov 24 16:20:47 2013
panic(cpu 0 caller 0xffffff801dadc19e): Kernel trap at 0xffffff7f9fdceef1, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff7f9fdceef1, CR3: 0x00000000012fe000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0x0000000000000006, RCX: 0x0000000003000000, RDX: 0xffffff8034a5d960
RSP: 0xffffff810e0a3740, RBP: 0xffffff810e0a37a0, RSI: 0xffffff81004a1068, RDI: 0xffffff8034a5d960
R8: 0xffffff801e0d2b30, R9: 0xffffff81004a1068, R10: 0xffffff810e0a34b0, R11: 0x0000000000000206
R12: 0x0000000000000020, R13: 0xffffff810e0a3ab4, R14: 0xffffff8030a0ba08, R15: 0x0000000000000001
RFL: 0x0000000000010282, RIP: 0xffffff7f9fdceef1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff7f9fdceef1, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff810e0a33d0 : 0xffffff801da22f69
0xffffff810e0a3450 : 0xffffff801dadc19e
0xffffff810e0a3620 : 0xffffff801daf3606
0xffffff810e0a3640 : 0xffffff7f9fdceef1
0xffffff810e0a37a0 : 0xffffff7f9fdcfda2
0xffffff810e0a39b0 : 0xffffff7f9fde0077
0xffffff810e0a3a30 : 0xffffff801ddb3671
0xffffff810e0a3a90 : 0xffffff801dbdf80d
0xffffff810e0a3ae0 : 0xffffff801dbf4360
0xffffff810e0a3b80 : 0xffffff801dbe5f15
0xffffff810e0a3c30 : 0xffffff801dbe67d2
0xffffff810e0a3f50 : 0xffffff801de3de23
0xffffff810e0a3fb0 : 0xffffff801daf3e06
BSD process name corresponding to current thread: mds_stores
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000001d800000
Kernel text base: 0xffffff801da00000
System model name: iMac9,1 (Mac-F2218FA9)
System uptime in nanoseconds: 705898990026
last loaded kext at 511933163642: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f9e370000, size 335872)
last unloaded kext at 705842715414: com.trendmicro.kext.filehook 1.5.0 (addr 0xffffff7f9fdce000, size 98304)
loaded kexts:
com.trendmicro.kext.KERedirect 1.0.0
com.seagate.driver.PowSecLeafDriver_10_5 5.1.1
com.seagate.driver.PowSecDriverCore 5.1.1
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.msdosfs 1.9
com.apple.filesystems.cddafs 2.6.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.driver.iPodSBCDriver 1.7.0
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.nvenet 2.0.21
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBOHCI 650.4.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOFireWireSBP2 4.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.93 GHz, 8 GB, SMC 1.45f0
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000342ASQ, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5670S, 295 MB
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
<Edited by Host>And what is wrong with Trend Micro Titanium as a package?
1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack, and what you should and should not do to protect yourself from that threat. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real-world danger of malware attack comes from highly targeted "zero-day" exploits that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.
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