Need chat operator help, for Premiere elements

Hi, suddenly on adobe premiere, I have problems with the graphics card. I would like to have help on chat, I do not know how to do, I can not continue to use it

Hello,
you could open a ticke, please use: https://www.adobe.com/cfusion/support/
If you need more help >>> Get support >>> Need more support? Contact Us >>>
Italian: http://helpx.adobe.com/it/contact.html
România: http://helpx.adobe.com/ro/contact.html
Here a telephone list:
http://www.adobe.com/special/eeurope/index.html >>> change
Italia >>> http://www.adobe.com/it/# or
România >>> http://www.adobe.com/ro/#
BUT maybe this could help you already:
Italian: Adobe Premiere Elements 11 * Requisiti di sistema and Adobe Premiere Elements 11 * Requisiti di sistema
România: http://www.adobe.com/ro/products/premiere-elements/tech-specs.html
Good luck!
Hans-Günter

Similar Messages

How can i get live help for premiere elements 11

how can i get live help with premiere elements 11

Click I STILL NEED HELP at this next link for Premiere Elements chat
-http://helpx.adobe.com/contact.html?product=premiere-elements&topic=activating-my-product- or-serial-number-issues

Live help for Premiere Elements 9 (paid support)?

I posted a question last evening, and got a very friendly answer (thank you, again!) - but unfortunately, I am still trying to figure my problem out. I even subscribed to Lynda.com and watched the tutorials for the program - but it does not address my issue.
Does anyone know of a service/program professional that I can call/email and pay for answers to these types of questions? I've just used "JustAnswer.com", and after 2 hours, am still waiting for a "computer professional" that is versed in the program. Adobe support cannot help with "usage" questions - just problems with installation, errors, etc.
I REALLY, REALLY want to love this program, but I am starting to worry that it may just not suit my particular needs. But before I abandon it, I want to exhaust all possible avenues of help!
Thanks again for taking the time to read my post - and offer whatever suggestions you may have,
Kim

(Just about every thing is explained in help - just keep looking and searching help until you find it).
1. Adding a "shadow/highlight" over a particular person in a moving clip
This requires the creation of a white circle that you slightly superimpose over the picture simply by putting it on an above track and setting the level of it to very low - just enough to see the faint circle.
It can be a graphic (same pixels as movie) quickly made in Paint or Photoshop or a camera shot of a white card.
If the graphic has a fuzzy edge then highlight edge will also be fuzzy.
Zoom and move it about as for your point 4
Trying to follow movement is a bit trickier as you would have to shift it at least 2 frames at a time.
Alternately you can use the chroma key effect except you insert the same picture in the hole as the background then reduce the level of the background picture to make it darker.(see help)
2. Being able to "tag" or add keywords to clips that I've edited in the timeline for See answers to your other posts
Whats wrong with an old fashioned simple notebook and pencil and note the time, changing it if you change it's position. I use one all the time - much quicker.
3. Repeating a clip in slow motion. Requires making a copy and slowing it down.
Set a break point at the beginning or end of the section to be repeated
Select and Copy the section
Paste insert it into the point where you want the section be repeated.
Select the new copied bit
Change it's speed
If you want normal speed audience noise instead of strangly slowed down or hollow sound you can first unlink the audio & video and place enough of a third copy of the original audio again in the audio gap that would otherwise appear.
(Note Many function are found by right clicking on various areas of the screen)
4. Zooming in on a particular portion of a clip.
Click on the preview screen and drag the markers to zoom or reposition to suit

Need a download location for Premiere Elements 7

Hello,
I have been having issues with Pre8 and want to try Pre 7 instead. Can someone help me locate it? I tried softpedia but the download doesnt work after is has finished.
Thanks!

DougWeir wrote:
I have been having issues with Pre8 and want to try Pre 7 instead. Can someone help me locate it? I tried softpedia but the download doesnt work after is has finished.
You probably have a corrupted download. Would be worth your while to download it again (clear your browsers cache before doing so).
Cheers,
Neale
Insanity is hereditary, you get it from your children

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?
thanks

for windows you should have an exe and a 7z file. put both in the same directory and double click the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Can't find help files for Premiere Elements 4.0

I tried this procedure and it made no difference at all. I contacted tech support and they suggested re-installing the software. That didn't help so I tried this fix again and still had no access to help withing Premiere Elements 4.0.
Then I got an idea ...
What if I used a help client from some other adobe software such as acrobat reader 8 for example.
Low and behold, I now have hlep running in Premiere Elements 4.0.
Who'd a think it?
W.B. Carss
[email protected]

W.B. thunk it! :)

.3GP codec needed for Premiere Elements 13

How can I play back .3GP files in Premiere Elements 13? It says I need to install a codec first to play. Where can I download a compatible codec for Premiere Elements 13?

5
For the following 3gp file I am getting playback of video and audio in Premiere Elements 13 Editor and only video playback in the Elements Organizer 13.
http://support.apple.com/en-us/HT201549
See if you get the same results with it.
Note: This particular 3gp file uses MPEG-4 Video (mp4v) video compression and samr: AMR Narrowband audio compression.
Also, please look at the following scenarios and then let me know if it makes any difference in the results obtained....
1. This 3gp file is not in Elements Organizer to start.
2. Open Premiere Elements 13 Editor project to its Expert workspace and import the 3gp file using Add Media/Files and Folders.
Then drag the file from Project Assets to the Timeline (Video Track 1/Audio Track 1). Does the file play back with video and audio there?.
3. Open the Elements Organizer 13. When you imported the file into the Premiere Elements 13 Editor, a copy of the file was automatically
placed in the Elements Organizer 13.
a. If you right click the file's thumbnail in Elements Organizer 13, do you see a video image in the thumbnail?
b. If you double click the thumbnail do you get play back of video and audio?
4. If you repeat the same thing with a DVD video file (VTS_01_1.VOB),
a. video and sound in Premiere Elements 13 Editor?
b. video and sound in Elements Organizer 13?
In the case of the VOB, my results were
Premiere Elements 13 Editor...playback video and audio
Elements Organizer 13...playback of video but no audio
This file uses MPEG2 video compression and Dolby Digital audio.
Can you confirm the video and audio compression used by your 3gp files...please see GSpot codec utility.
http://www.headbands.com/gspot/
Thanks.
ATR

HELP! Premiere Elements 10 Video Exporting

Hi,
I'm a new PrElements 10 user, and I am on deadline and need some help, thanks! I'm new to video so talk any help getting me through this is appreciated.
Here's the description of the project:
++ I'm making a cartoon video and am using CS5 with Premiere Elements 5.
++ It is for internet use: website, social media, YouTube.
++ I'm by importing jpegs made from .ai files in CS5. I'm not NOT shooting video or importing video into the project.
++ I'm giving the jpegs the appearance of animation by treating them through the use of FX, transitions, etc. I'm not using AfterEffects, so I cannot create animations that way.
++ The .ai files are sized in widescreen 16:9 at pixel size 800 x 450.
++ The jpegs were exported from these files with the resolution settings: 5 and 425 ppi.
I mocked up a short video using some of the jpegs to make sure the settings were right before I did the whole project. Here are the problems I'm having:
1.) the exported video is not showing in Widescreen. The video is goes all the way to the top and bottom of the screen but the ends are squashed in so the content and characters are distorted to appear taller and thinner than they should.
2.) when i change the export settings, some of them correct the problem and some of them don't. This export preset works to get it into Widescreen but the file size is huge: "MP4-H264 1920*1080p 24".
3. Which brings me to compression. Does PrE have compression to resolve this issue- is it in one of the presets- what compression should I be using? Or do I have to buy a compression program? If so, what do you recommend?
4.) Project Set-up: Is this where I went wrong? Which preset should I be using for this jpeg-driven project? How does that Project Preset affect the input settings and output settings? And should I be using jpegs or tiffs or native .ai files???
5) My project preset is HD 1080i. Is this present affecting this exporting result?
Thanks!

You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Need to re- insall Adobe Premiere Elements 10

Need to re-insall Adobe Premiere Elements 10 and will not take my Serial Number
Linda Williams [email removed... Mod]
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
[NEVER post a serial number in an open forum !!!]

lladylsw
The following is the complete path link to Adobe Chat Panel, please allow it to open full until you see the Chat Panel
Contact Customer Care
The path is
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
Adobe is the only one who can deal with activation issues. However, I am not sure if it will offer you help since Premiere Elements 10 is
not the current version. You might end up with a reply like this is a technical issue and not an activation issue, Ask the Community. I hope that
I am wrong on that.
If any problems in that regard, the following is what I am suggesting:
1. Go to the Adobe web site http://www.adobe.com, sign in, use Search to get to "My Products", and in your products locate
Adobe Premiere Elements 10. Click on that to reveal the serial number. Does it match the one that you are entering?
2. Are you re-installing Premiere Elements 10 to the same computer from which you uninstalled it?
3. Try the reinstall (presumed on the same computer) with antivirus and firewall(s) disabled.
Please let us know the outcome.
ATR

I just downloaded and paid for Premiere elements but now want the combined Premiere and Photoshop elements. How do I do this?

My headline says it all. I would like to turn my Premiere Elements order into the combined Premiere and Photoshop Elements download offer. I have already paid for Premiere Elements but would like to take advantage of the combined offer for only another $40 or so. How do I do this?
I only downloaded and paid for the Premiere Elements package about two days ago.
Todd Sauve

Todd Sauve
Did you purchase Premiere Elements 13 from Adobe Direct? If so, are you within 30 days of that purchase? If the answer to both of those questions is Yes and it appears to be, then you should explore
Contact Adobe Chat clicking on the following link
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Under the conditions mentioned at the beginning of this reply, I am speculating that Adobe should be able to give you your money back for the Premiere Elements 13, allowing you to purchase Photoshop Elements and Premiere Elements which are sold together, but are still really standalone products. How Adobe opts to do that is at its discretion.
Best wishes
ATR

Where is the download link for premiere elements 10 and previous versions?

Where is the download link for premiere elements 10 and previous versions?
Also the search program doesn't find previous version downloads.
Chat is completely busy and won't let me in.
And I am not paying $39 for what is an Adobe issue.
FAIL!
Anyone know where I might find it?

A.T. Romano wrote:
ProDesignTools offers these downloads for the Adobe tryouts of older Photoshop Elements and Premiere Elements versions
What I've always found strange though is that the downloads themselves come from Adobe's servers. Just seems weird that Adobe themselves won't provide the links!
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

I need to reinstall Photoshop and Premiere Elements 10. Where can I find the download link?

I need to reinstall Photoshop and Premiere Elements 10 on my Windows Laptop. Where can I find the download link?

If you registered your copy with adobe, you may find download links by going to the main page of adobe.com and clicking on My Adobe and working through the links there. If they're still available there, save the downloads this time, don't just run them, since adobe only makes those available for about 3 years.

CPU requirement for Premiere Elements 10?

Hi there,
Unfortunately, I think I know the answer to this already, but thought I'd toss this out there to see if anyone has gotten it to work.
On a Windows XP sp3 PC with a 1.86ghz Core2 6300 CPU with 2gb RAM, I'm unable to install Adobe Premiere Elements 10. When I run setup.exe I get "This installation package is not supported by this processor type. Contact your product vendor."
The system requirements for Premiere Elements 10 do list a 2ghz CPU with SSe2 support. The Core2 6300 does support SSe2, but runs at 1.86ghz not 2ghz.
Just haven't seen a program actually refuse to install based on CPU speed before. Guess I've been lucky. But can anyone confirm that the installer actually won't install on a slower processor speed. Not sure what else the error could be than this.
Thanks in advance,
Sir_timbit

I know about the min specs. The reason I'm asking if it really checks the CPU speed is I have a school that *is* running Premiere Elements 10 on the exact same hardware. Same CPU. The only difference is the new version I'm trying to install is the volume license version, part of the Adobe Digital School collection. The school that already has it running is using Premiere Elements 10 with either separate licenses or some other license setup. So it doesn't make sense why it worked but doesn't now.
Testing today. On my test PC, a Core 2 6300 XPsp3, the setup would start up OK using the non-VL installer, but fail when I tried to use the setup.exe from the new installer. As far as I know the program is the same, but I don't think I can do the XML customizations needed to do a silent installer on the non volume licensed version of Premiere Elements 10. In short, why does one version of PE 10 install but not the other?
Sir_Timbit

Help with Premiere Elements 3.0, won't work with Win7 Home Prem 64bit

Does anybody knows if there's a patch or update for Premiere Elements 3.0 for Win7 Home Premium 64bit? This software is a little bit old, but works great with my WinXP pro. When I upgraded to Win7 Home, 64bit, Premiere Elements 3.0 would not work at all. At first, I thought it was my hardware, but the software just crashed even without any video capture devices connected to my computer. Any help is appreciated.
Thanks!

Well, there's no guarantee version 3 will work on Windows 7 at all -- let alone the 64-bit version.
Have you installed the 3.02 patch for the software? That makes it Vista compatible -- and if anything will make it work, that will.
Otherwise -- and assuming you've got the latest firmware for your video card and the latest version of Quicktime -- if it doesn't work for you, it simply may not. Sorry.

Where can I download the software for premiere elements 7

I lost the CD software for Adobe Premiere Elements 7. I searched on the Adobe site for the download and can't find it anywhere. I spoke to Customer service and they told me to come here and someone should be able to help me. Does anyone know where I can download it and install it to my computer. I still have the case with the serial number just don't have the software

scoobynewarknj
I do not see any opportunities for a free source of Premiere Elements 7 installation files.
There is a web site that offers tryout downloads which you can install and then insert your purchased serial number into the install.
However, they offer only the installation files for 9.0/9.0.1, 10, 11, 12, and 13.
There may be very limited chances to purchase Premiere Elements 7 (Amazon may have some listed). You could do a Google Search for
Premiere Elements 7 purchasing.
If you purchased the product direct from Adobe, you "should" be able to obtain new installation files. Have you gone to the Adobe
web site http://www. adobe.com, signed in, and, in the Search field, typed My Orders? Then you would follow My Orders to your orders where
you should be able to pick out the order involved and download new Premiere Elements 7 installation files from that order. Did you explore that?
Is it possible that the software can still be found at your location? Perhaps the bottom of a child's toy box?
Please update us on any break troughs.
Thank you.
ATR

Need chat operator help, for Premiere elements

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