Need help Crystal Reports running in BO 4.1 while using Universe as database connection.

Sorry, I may not know how to describe this in the correct technical manner, but I'll explain in as simple terms as I can.
I open up Crystal Reports 2013 click new document
and it begins to ask for Database Expert.
I select Universes and log in to my Business Objects Enterprise Explorer.   I then select the Universe that I want to write my report with,
then i save the rpt on my local machine.
then I log into my Business Objects 4.1 CMC or BI and upload this rpt file so that I can begin to schedule the report for example...
but the problem i have is whenever I try to run the report,
it asks for a prompt for my database connection...
it displays the Universe name, but User Name Password, I am not sure what to write,
do I write My login for Business Objects? do I write the user name password of the database that Universe uses?
in CMC I see a database configuration, I tried many combinations and still have been receiving the following error message
The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. []
---- Error code:0 [CRWEB00000119]
From all I read the point of using the Universe in Crystal reports is to be automatic in such a way that it doesnt need the database conneciton, because its technically using the Universe as the database connection....
so what am I doing wrong here?    maybe its my database configuration,    I keep reading that it doesnt need anything...   that you upload the Crystal Reports and it would just work...
any help with this issue would be greatly appreciated..
thanks
-Daniel

Hi Daniel,
What is the reporting DB used?
The trick with your configuration is the following:
- Universe Designer: 32bits application that may work fine on your desktop
- Crystal 2013: 32bits application as well
- When you export to the repository, Web Intelligence (64bits) has to process the Universe to extract the query.
Your server should have the drivers required for Crystal + Universe: 32bit and 64bit versions.
See more details on this KBA:
https://service.sap.com/sap/support/notes/1821625
Regards,
Julian

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Edited by: Fenoch on Mar 12, 2010 6:36 AM

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John Stegeman wrote:
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Need help troubleshooting Report Query/BI Publisher

Hi All --
I need some help with an odd issue I'm having with a report query and BI Publisher. The users run this report by inputting a date range, usually by week. Oddly enough, if we input a date range of 06/01/2008 through 06/07/2008, the report runs and BI Publisher renders the document correctly, but if we input a date range of 06/08/2008 through 06/14/2008, the report shows correctly on the screen, but BI Publisher returns an empty document. I thought perhaps it was an issue with the data, but inputting the date range of 06/01/2008 through 06/14/2008 works correctly and the document is rendered with all the data as shown in the report.
I'm really at a loss and don't know how to proceed in troubleshooting the issue. Does anyone know of any log files or anything else to look at to try and figure out why the report isn't being rendered correctly for that one week?
Thanks!
Leigh Johnson

Thanks Marc --
The OC4J logs don't show any errors at the time I tried running the report. I did change the output format to XML and saved it for the date range that doesn't work as well as a date range that does work. As foar as I can tell, the only differences is the data within the tags, but I'm no XML expert so I may have missed something. I opened my report template and loaded the xml data first from the date range that produces a rendered report properly and used preview...as expected it worked. When I did the same thing for the "bad" date range, I get the following set of errors, should I move my issue to the BI Publisher forum do you think?
ConfFile: C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop\Template Builder for Word\config\xdoconfig.xml
Font Dir: C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop\Template Builder for Word\fonts
Run XDO Start
Template: D:\BiPublisher\on_time_delivery.rtf
RTFProcessor setLocale: en-us
FOProcessor setData: D:\BiPublisher\ontimedelivery.xml
FOProcessor setLocale: en-us
Output type: MHTML
java.lang.reflect.InvocationTargetException
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
     at java.lang.reflect.Method.invoke(Unknown Source)
     at oracle.apps.xdo.common.xml.XSLT10gR1.invokeProcessXSL(XSLT10gR1.java:721)
     at oracle.apps.xdo.common.xml.XSLT10gR1.transform(XSLT10gR1.java:504)
     at oracle.apps.xdo.common.xml.XSLT10gR1.transform(XSLT10gR1.java:253)
     at oracle.apps.xdo.common.xml.XSLTWrapper.transform(XSLTWrapper.java:181)
     at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:1151)
     at oracle.apps.xdo.template.fo.util.FOUtility.generateFO(FOUtility.java:275)
     at oracle.apps.xdo.template.FOProcessor.createFO(FOProcessor.java:1809)
     at oracle.apps.xdo.template.FOProcessor.generate(FOProcessor.java:1027)
     at RTF2PDF.runRTFto(RTF2PDF.java:708)
     at RTF2PDF.runXDO(RTF2PDF.java:548)
     at RTF2PDF.main(RTF2PDF.java:305)
Caused by: oracle.xdo.parser.v2.XPathException: An internal error condition occurred.
     at oracle.xdo.parser.v2.XSLStylesheet.flushErrors(XSLStylesheet.java:1534)
     at oracle.xdo.parser.v2.XSLStylesheet.execute(XSLStylesheet.java:521)
     at oracle.xdo.parser.v2.XSLStylesheet.execute(XSLStylesheet.java:489)
     at oracle.xdo.parser.v2.XSLProcessor.processXSL(XSLProcessor.java:271)
     at oracle.xdo.parser.v2.XSLProcessor.processXSL(XSLProcessor.java:155)
     at oracle.xdo.parser.v2.XSLProcessor.processXSL(XSLProcessor.java:192)
     ... 15 more

Need help Crystal Reports running in BO 4.1 while using Universe as database connection.

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