Need help plss

ever since i upgraded my i tunes it stopped working it always says it has encoutered a problem and needs to close.. so then i treid reinstalling it it does the same thing. ALso whenever i try to open quick time nothin happens and so i tried to remove it and reinstall it again but it always says failed...could someone help me plsss

If it has not already been done the simplest thing to try first is to uninstall, reboot, and re-install iTunes. The other common sujjestion for this problem is to uninstall QuickTime, and then re-install the stand alone version of Quicktime.
If those do not work the next option gets a bit radical. You would need to uninstall iTunes, delete the iTunes config files. And then reinstall iTunes. Doing this is likely to resolve the issue, but you will lose song data like play counts, play lists, etc.
To remove the config files you will need to go to My Documents\My Music\iTunes\ and delete or rename any files ending in .xml or .tld. Then go to C:\Documents and Settings\<<Your log in id>>\Application Data\Apple and delete or rename the iTunes and Quicktime folders. Then go to C:\Documents and Settings\<<Your log in id>>\Local Data]Application Data\Apple and delete or rename the iTunes and Quicktime folders.
By the way if you are new to forums. Posts like this are not likely to get much of a response. The subject line should have a brief concise explication of your issue. Like "Fails with message encountered a problem and needs to close"

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