Need help troubleshooting acrobat.exe application crash

Many of our agency Windows XP SP2 systems are having problems opening .pdf files in Acrobat 8.1.2 Pro. We can open Acrobat, by itself, but if we try to open a .pdf file it immediately crashes. We don't get a Dr. Watson log file or anything outside of a Microsoft Error Notificatioin that we had an Application Fault in acrobat.exe in module 'unknown'
I'm having trouble trying to figure out where to start troubleshooting!

Hi,
The following link may give some clue about your error.
https://community.informatica.com/thread/31331
http://support.microsoft.com/kb/942861
Please mark solved if I've answered your question, vote for it as helpful to help other users find a solution quicker
Praveen Dsa | MCITP - Database Administrator 2008 |
My Blog | My Page

Similar Messages

Need help redownloading Acrobat X Pro after computer crash

My computer recently crashed and I need help redownloading Acrobat X Pro. Tried "Download" under My Orders to no avail. Suggestion?

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Acrobat X Pro, Reader, and Suite:
http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

My system is crashing and vies the following: Problem signature: Problem Event Name: APPCRASH Application Name: Acrobat.exe Application Version: 11.0.10.32 Application Timestamp: 547e97af Fault Module Name: Accessibility.api

My system is crashing
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.10.32
Application Timestamp: 547e97af
Fault Module Name: Accessibility.api
Fault Module Version: 11.0.10.32
Fault Module Timestamp: 547e9587
Exception Code: c0000005
Exception Offset: 00038776
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hi Sue,
Does this happen with any particular file or all files?
Since the crash report above mentions accessibility.api, so are you working on any related function like adding tags etc. when Acrobat crashes?
Disable all the 3rd party services working in the background and check.
Regards,
Rave

Need help reinstalling Acrobat X pro for MAC. Got one site but I-tunes didn't recognize so couldn't go further. I have serial

Need help reinstalling Acrobat X pro for MAC. Got one site but I-tunes didn't recognize so couldn't go further. I have serial

Actually, you can and have downloaded from there, because that message only happens when the download is finished.
The message is entirely normal, and is Apple's way of encouraging the world to use the Mac App Store. That doesn't help you because Acrobat isn't in the Mac App Store - it isn't allowed there.
So, what to do? Change your system settings
Please follow the steps given below to resolve this issue -
System Preferences > Security & Privacy > General > Allow applications downloaded from > Anywhere

I need help with a VB Application

I need help with building an application and I am on a tight deadline. Below I have included the specifics for what I need the application to do as well as the code that I have completed so far. I am having trouble getting the data input into
the text fields to save to a .txt file. Also, I need validation to ensure that the values entered into the text fields coincide with the field type. I am new to VB so please be gentle. Any help would be appreciated. Thanx
•I need to use the OpenFileDialog and SaveFileDialog in my application.
•Also, I need to use a structure.
1. The application needs to prompt the user to enter the file name on Form_Load.
2. Also, the app needs to use the AppendText method to write the Employee Data to the text file. My project should allow me to write multiple Employee Data to the same text file. The data should be written to the text file in the following format (comma
delimited)
FirstName, MiddleName, LastName, EmployeeNumber, Department, Telephone, Extension, Email
3. The Department dropdown menu DropDownStyle property should be set so that the user cannot enter inputs that are not in the menu.
Public Class Form1
Dim filename As String
Dim oFile As System.IO.File
Dim oWrite As System.IO.StreamWriter
Dim openFileDialog1 As New OpenFileDialog()
Dim fileLocation As String
Private Sub Form1_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load
openFileDialog1.InitialDirectory = "c:\"
openFileDialog1.Filter = "Text files (*.txt)|*.txt|All files (*.*)|*.*"
openFileDialog1.FilterIndex = 1
openFileDialog1.RestoreDirectory = True
If openFileDialog1.ShowDialog() = System.Windows.Forms.DialogResult.OK Then
fileLocation = openFileDialog1.FileName
End If
'filename = InputBox("Enter output file name")
'oWrite = oFile.CreateText(filename)
cobDepartment.Items.Add("Accounting")
cobDepartment.Items.Add("Administration")
cobDepartment.Items.Add("Marketing")
cobDepartment.Items.Add("MIS")
cobDepartment.Items.Add("Sales")
End Sub
Private Sub btnSave_Click(ByValsender As System.Object, ByVal e As System.EventArgs) Handles btnSave.Click
'oWrite.WriteLine("Write e file")
oWrite.WriteLine("{0,10}{1,10}{2,10}{3,10}{4,10}{5,10}{6,10}{7,10}", txtFirstname.Text, txtMiddlename.Text, txtLastname.Text, txtEmployee.Text, cobDepartment.SelectedText, txtTelephone.Text, txtExtension.Text, txtEmail.Text)
oWrite.WriteLine()
End Sub
Private Sub btnExit_Click(ByValsender As System.Object, ByVal e As System.EventArgs) Handles btnExit.Click
oWrite.Close()
End
End Sub
Private Sub btnClear_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles btnClear.Click
txtFirstname.Text = ""
txtMiddlename.Text = ""
txtLastname.Text = ""
txtEmployee.Text = ""
txtTelephone.Text = ""
txtExtension.Text = ""
txtEmail.Text = ""
cobDepartment.SelectedText = ""
End Sub
End Class

Hi Mikey81,
Your issue is about VB programming, so Visual Basic forum is a better forum for your case. I moved this thread there,
Thanks,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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Acrobat Error - need help! - Acrobat 9 Pro

When I try to open an acrobat files my it trys to Open EVERY acrobat file on my computer and does so until I get the following message
"There was an error opening this document. The maximum number of files are already open. No other files can be opened or printed until some are closed"
Then I have to force quit.
This just started happending a few months ago
I am on a Mac OSX
I need help! Any suggestions?
Debbie

I have a 10.5.8
I am not that technical so not sure what you mean about applejack etc.
Thanks for helping!
Debbie
Date: Sat, 10 Apr 2010 13:03:28 -0600
From: [email protected]
To: [email protected]
Subject: Acrobat Error - need help! - Acrobat 9 Pro
What version of OS X? Some people have luck by clearing their caches. This can be done with Applejack in 10.5. Onyx will work in SL.
>

Need help with a small application

Hi all, I please need help with a small application that I need to do for a homework assignment.
Here is what I need to do:
"Write an application that creates a frame with one button.
Every time the button is clicked, the button must be changed
to a random color."
I already coded a part of the application, but I don't know what to do further.
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
public class ColourButton extends JFrame {
     JButton button = new JButton("Change Colour");
     public ColourButton() {
          super ("Colour Button");
          setSize(250, 150);
          setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
          JPanel panel = new JPanel();
          panel.add(button);
          add(panel);
          setVisible(true);
     public static void main(String[] args) {
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}The thing is I'm not sure what Event Listener I have to implement and use as well as how to get the button to change to a random color everytime the button is clicked.
Can anyone please help me with this.
Thanks.

The listener:
Read this: [http://java.sun.com/docs/books/tutorial/uiswing/components/button.html]
The random color:
[Google this|http://www.google.com/search?q=color+random+java]

Need help opening new software application Adobe Elements 12 on my new MAC. HELP?

Need help opening new software application Adobe Elements 12 on my new MAC. HELP?

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I need help installing Acrobat Reader - messaged failed to connect to a DDE Server. Can't access documents

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I need help with the Web Application Certificate

Greets,
The title says it all really. I need help with the Web Application Certificate.
I've followed the instructions from here:
https://www.novell.com/documentation....html#b13qz9rn
I can get as far as item 3.c
3. Getting Your Certificate Officially Signed
C. Select the self-signed certificate, then click File > Certification Request > Import CA Reply.
I can get the certificate in to the Filr appliance but from there I'm stuck.
Any help much appreciated.

Originally Posted by bentinker
Greets,
The title says it all really. I need help with the Web Application Certificate.
I've followed the instructions from here:
https://www.novell.com/documentation....html#b13qz9rn
I can get as far as item 3.c
ok when you have you self signed certificate and you requested an official certificate with the corresponding CSR then you just need to go back to the digital certificates console. To import the official certificate, select the self signed certificate, then click File > Certification Request > Import CA Reply. Then a new windows pops out to select the certificate from your trusted authority from your local hard disk. Find the file (.cer worked for me) and click ok. As soon as you do this in the digital certificates console the self signed certificate will change the information that now it is officially signed. Look at the second column and you should see the name of your trusted authority under "issue from"
I personally had a lot of issues across all platforms. Especially Firefox and Chrome for android. Needed to pack all the root cert, intermediate cert and signed cert into one file and import as CA reply. Not even sure if this is correct now. But at least it works.

My acrobat plugin application crashes in Citrix server

Hi,
The old version of my plugin application was able to run on acrobat installed in citrix server.In the old version, resource file was present in the plugin project folder itself.
In the new version of my plugin application,I maintained separate project folder containing resource files and created the dll for that,which gets loaded in my plugin project.This is the only difference between my old and new version.
In Citrix server, I am able to install the application in the acrobat,after installation if I click on acrobat.I get run time error saying-
Run time error!!
Program: <acrobat installation path>
abnormal program termination!!
I developed the plugin using acrobat sdk7.
What has might the problem or went wrong so that application crashes on server?
please help,as i have no idea on citrix servers.newto this environment.
Thanks in advance,
Sind

Hi,
Can you check if you are experiencing the same crash on other machine as well ? What does your plugin application do ?

Need help with Acrobat Xi installation error

Here is the error I am getting...
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s) ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} ----------- ERROR: Error 1311.Source file not found: C:\Windows\Installer\Data1.cab. Verify that the file exists and that you can access it. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1311.Source file not found: C:\Windows\Installer\Data1.cab. Verify that the file exists and that you can access it. ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603 ------------------------------------------------------------------------------------- "Windows 7. Have tried installation several times. Need help now, considering I am paying for this service!

Thank you for the replies.
Jeff, I will check that link and try what is suggests.
Bill, to answer your questions...
1. This is a CC installation.
2. Yes, I am logged in as the admin and I have no anti-virus other than Microsoft Essentials enabled.
3. This is a download installation.
To give even more info that might help, I am using a Windows 7 machine with more than enough capability to run CC. I had installed Photoshop, Illustrator, among other apps successfully. I then tried the Acrobat XI installation. Acrobat XI downloaded and extracted, but when it started installing it froze around 50% and then I received the installation failed error from Windows. Once that was confirmed the CC install progress finishes but shows failure. The More Info reveals the error I pasted in above. Afterward, none of the CC apps worked properly and had to be uninstalled. So, next I installed the CC downloader and tried to start installing Acrobat XI first but the same error occurred. That's when I got frustrated and posted my original message. My limited knowledge leads me to think the error issue lies in the AcroPro.msi file but I have no idea what that is or how to find, correct, or install it.
Thanks again for any help you can provide. I'm really frustrated that I'm paying for something that I can't use.

Need help in developing mobile application?

Hi all,
I am learning how to develop mobile applications in Jdeveloper environment. I have been searching a lot in google but unable to come to a conclusion on the way in which I could get this.
Kindly post some links where I can get some documents on this and I need to develop a mobile application which should be able to render in almost all the mobile platfoms so far I have gone through
the links where the applications can be rendered only in some selected mobiles like blackberry. so Kindly help me in searching for the best possible options.
Thanks,
Phanindra.

Hi,
Check following will useful
http://www.oracle.com/technetwork/developer-tools/adf/overview/adf-mobile-096323.html
http://st-curriculum.oracle.com/obe/jdev/obe11jdev/ps1/mobile/mobile.htm

Need help in installing Oracle Application Server 10g Rel Wireless Portion

I am trying to install the OAP and need to enable or configure the wireless portion of it. I got this cpio file from Oracle site (as_linux_x86_101300_disk1.cpio & as_linux_x86_101300_disk2.cpio) and installed the OAP. I don't see any option to enable the wireless portion. runInstaller is showing only the basic installer option ( IntegratedWebserver,J2EE Server,Process Management). I have my OAP server running now and this on RedHat AS3.
Oracle Application Server 10g Release 3 (10.1.3.0.0)
Need help!!
- G -

You might find better assistance in the APplication Server forum - Oracle Application Server - General

Need help troubleshooting Kernel panics

Hi,
I have had two Kernel Panics in two days just now, and another one a few weeks ago. The logs don't help me as I am not familiar with the wording on the Mac side, and I cannot submit the error reports to Apple as it fails, probably because I run 10.5.8 and Apple discontinued suppoort for Leopard or something like that. I would need help trying to figure out from the error message whether it is likely hardware, software, network, etc.
Here are the tope lines of the recent Kernel panic logs:
Thu May 3 10:23:12 2012
panic(cpu 1 caller 0x001AB0FE): Kernel trap at 0x00000000, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x010a8000, CR4: 0x00000660
EAX: 0x06b21480, EBX: 0x00001000, ECX: 0x00000000, EDX: 0x06c63b80
CR2: 0x00000000, EBP: 0x21d5bdb8, ESI: 0x00000000, EDI: 0x03112d80
EFL: 0x00010202, EIP: 0x00000000, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x21d5bb68 : 0x12b4c6 (0x45f91c 0x21d5bb9c 0x13355c 0x0)
0x21d5bbb8 : 0x1ab0fe (0x469a98 0x0 0xe 0x469248)
0x21d5bc98 : 0x1a1713 (0x21d5bcb0 0x1cda6e60 0x21d5bdb8 0x0)
0x21d5bca8 : 0x0 (0xe 0x48 0x707a0010 0x1cda0010)
0x21d5bdb8 : 0x7f78c6 (0x2c7d300 0x3112d80 0x0 0x1000)
0x21d5bde8 : 0xc9df27 (0x21d5be34 0x0 0x1000 0x0)
0x21d5be58 : 0xca37e1 (0x2b8c800 0x2a54d00 0x2b95500 0x0)
0x21d5be98 : 0xca28ba (0x2b62500 0x2a54d00 0x33606d1f 0x2b91a14)
0x21d5beb8 : 0xbf5c6a (0x2c06d00 0x2b95500 0x0 0x0)
0x21d5bef8 : 0xbf7332 (0x2b91a00 0x20 0x2b1c000 0x2b1c0dc)
0x21d5bf48 : 0xbf44d2 (0x2b91a00 0x2cc5500 0x1b2d6000 0x1)
0x21d5bf68 : 0x425d58 (0x2b97780 0x2b1cf20 0x21d5bf98 0x136efd)
0x21d5bf98 : 0x425a3a (0x2b97980 0x3184f00 0x46d46b0 0xa129b2)
0x21d5bfc8 : 0x1a14fc (0x2b97980 0x0 0x1a40b5 0x3d18208)
Backtrace terminated-invalid frame pointer 0
      Kernel loadable modules in backtrace (with dependencies):
         com.apple.iokit.IOAHCIBlockStorage(1.2.2)@0xc9b000->0xcacfff
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbeb000
            dependency: com.apple.iokit.IOStorageFamily(1.5.6)@0x7e6000
         com.apple.driver.AppleAHCIPort(1.7.0)@0xbf1000->0xbfcfff
            dependency: com.apple.iokit.IOPCIFamily(2.6)@0x5db000
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbeb000
         com.apple.iokit.IOStorageFamily(1.5.6)@0x7e6000->0x7fdfff
BSD process name corresponding to current thread: kernel_task
Wed May 2 13:25:06 2012
panic(cpu 0 caller 0x004312D7): "IOGMD: not wired for the IODMACommand"@/SourceCache/xnu/xnu-1228.15.4/iokit/Kernel/IOMemoryDescriptor.cp p:1311
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2318b9b8 : 0x12b4c6 (0x45f91c 0x2318b9ec 0x13355c 0x0)
0x2318ba08 : 0x4312d7 (0x4a5ab4 0x0 0xc00bb3 0x2)
0x2318ba88 : 0x42b7ba (0x3cdaf80 0x3 0x2b84800 0x80)
0x2318bb68 : 0x42bdee (0x2b81680 0x42b2aa 0x2a 0x2318bbb0)
0x2318bbd8 : 0x42c500 (0x2b81680 0x2a 0x2318bc88 0x142281)
0x2318bc18 : 0xbe9c6d (0x2b81680 0x0 0x0 0x1000)
0x2318bc88 : 0xbed5a3 (0x2b71200 0x2b81680 0x3cdaf80 0x1000)
0x2318bcf8 : 0xbe35ef (0x2b71200 0x2b81680 0x2318bd28 0x42963b)
0x2318bd38 : 0xbe3fea (0x2b71200 0x2b81680 0x0 0xc9d5b3)
0x2318bd68 : 0xc97e50 (0x2b86980 0x2c01880 0x0 0x1a9ad9)
0x2318bda8 : 0xc933cb (0x2b72800 0x2a4b790 0x2318bde8 0x7ed8c6)
0x2318bde8 : 0xc93f4e (0x2b72700 0x2a4b790 0x1000 0x0)
0x2318be58 : 0xc997e1 (0x2b72700 0x2a4a340 0x2b81680 0x0)
0x2318be98 : 0xc988ba (0x2b72800 0x2a4a340 0x2318beb8 0x2b7123c)
0x2318beb8 : 0xbebc6a (0x2bf5e00 0x2b81680 0x0 0x0)
0x2318bef8 : 0xbed332 (0x2b71200 0x8000 0x0 0x2b774f0)
    Backtrace continues...
      Kernel loadable modules in backtrace (with dependencies):
         com.apple.iokit.IOAHCIBlockStorage(1.2.2)@0xc91000->0xca2fff
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000
            dependency: com.apple.iokit.IOStorageFamily(1.5.6)@0x7dc000
         com.apple.driver.AppleAHCIPort(1.7.0)@0xbe7000->0xbf2fff
            dependency: com.apple.iokit.IOPCIFamily(2.6)@0x5db000
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000
         com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000->0xbe6fff
BSD process name corresponding to current thread: kernel_task
Fri Apr 13 14:35:28 2012
panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x00040000, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00040000, CR3: 0x0109f000, CR4: 0x00000660
EAX: 0x0532c280, EBX: 0x00001000, ECX: 0x00000000, EDX: 0x055ef580
CR2: 0x00040000, EBP: 0x21663db8, ESI: 0x00000000, EDI: 0x02deacc0
EFL: 0x00010202, EIP: 0x00040000, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x21663b68 : 0x12b4c6 (0x45f91c 0x21663b9c 0x13355c 0x0)
0x21663bb8 : 0x1ab0fe (0x469a98 0x40000 0xe 0x469248)
0x21663c98 : 0x1a1713 (0x21663cb0 0x1cda7760 0x21663db8 0x40000)
0x21663ca8 : 0x40000 (0xe 0x48 0x3db0010 0x1cda0010)
0x21663db8 : 0x7ed8c6 (0x2c5c400 0x2deacc0 0x0 0x1000)
0x21663de8 : 0xc93f27 (0x21663e34 0x0 0x1000 0x0)
0x21663e58 : 0xc997e1 (0x2bc2b00 0x2ba16e8 0x2ba8b00 0x0)
0x21663e98 : 0xc988ba (0x2b66700 0x2ba16e8 0x0 0x2baee2c)
0x21663eb8 : 0xbebc6a (0x2bddb80 0x2ba8b00 0x0 0x0)
0x21663ef8 : 0xbed332 (0x2baee00 0x800 0x21663fc8 0x198fa3)
0x21663f48 : 0xbea4d2 (0x2baee00 0x0 0x0 0x450)
0x21663f68 : 0x425d58 (0x2badc80 0x0 0x0 0x0)
0x21663f98 : 0x425a3a (0x2bade80 0x0 0x21663fc8 0x126204)
0x21663fc8 : 0x1a14fc (0x2bade80 0x0 0x1a40b5 0x2c8b880)
Backtrace terminated-invalid frame pointer 0
      Kernel loadable modules in backtrace (with dependencies):
         com.apple.iokit.IOAHCIBlockStorage(1.2.2)@0xc91000->0xca2fff
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000
            dependency: com.apple.iokit.IOStorageFamily(1.5.6)@0x7dc000
         com.apple.driver.AppleAHCIPort(1.7.0)@0xbe7000->0xbf2fff
            dependency: com.apple.iokit.IOPCIFamily(2.6)@0x5db000
            dependency: com.apple.iokit.IOAHCIFamily(1.5.0)@0xbe1000
         com.apple.iokit.IOStorageFamily(1.5.6)@0x7dc000->0x7f3fff
BSD process name corresponding to current thread: kernel_task
Thanks,
Vincent

Some additional information which might help:
MacBook, 2 GHz Intel Core 2 Duo, 1GB DDR2 SDRAM
The last two kernel panics happened just as I hit "send" in Thunderbird, so it may be related. I fail to understand how such a simple command would crash a computer though.

Need help troubleshooting acrobat.exe application crash

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