Need help with hosted credit card setup?

I am trying to setup Sagepay to connect to the BC website to take hosted credit card payments and have done the following steps, but what am I missing? I've done everything I can see to add/change from BC support site, but surely there must be something else to connect the online shop purchase form to the Sage checkout process to take payments?
I did an online chat with BC support on Friday and they kept going through the checkout using 'COD' and said it worked fine, which of course it did as no payment is taken using COD.
However, when you choose credit card, it just fails, so there must be something missing. It has been open as a support call since Friday with no response from BC, can anyone help me please, there is obviously something I am missing or not doing?
I have set up the IP address and subnet mask as required direct with Sage pay online.
I have set the payment gateway page in BC to Sage Pay and entered the vendor name as requested.
I have customised the checkout 'online shop purchase form' to include choose credit card.
Thanks
lizre

Hi Sidney,
Just an update for you.
I have heard back from Sage Pay support and it was an issue server side with them as you had initially thought. They said my customer had not made their account live and that they had corrected a few other settings their side, but didn't specify what exactly??
However, Sage support have sorted that out now and I tried a transaction BC end and Sage support have confirmed it has all gone through at their end too.
Just as a suggestion, the information is not that straight forward to find if you haven't set one up before. Most of what I found was through many different support articles and watching your online videos. I think that there should be one article that takes you through every stage of gateway setup and the payment form. It would have been a big help for me as it was my first BC Shop.
Thanks for all your help on the processing error and the form issue, it's much appreciated! I wouldn't have got to this stage without your help. So, I am glad it's up and running ok.
Thanks again!
lizre

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