Need help with Soundfont file issue

I purchased and downloiaded several soundfonts from Jayzen. One of them is an acoustic bass soundfont2 file. I installed them all in the sampler instrument folder. The EXS24 converted them all to the.exs format and all of them play properly EXCEPT the acoustic bass one.
I have tried to no avail to get that one to play correctly. It seems to only play the C1 note no matter what note on the keyboard is played. I tried all the other soundfont files on the same track and they all play fine so I have ruled out any inadvertant processing or midi filtering
The odd thing is that the acoustic bass soundfont plays correctly in GarageBand!!??
I have contacted Jayzen and they are as puzzled as I am and are trying their best to solve the issue. I have re-downloaded the file several times but the problem persists.
Can anyone offer some insight or suggestions...please??
Thanks.

Hi Clem,
The first thing that comes to mind is to open the EXS editor (from the converted Soundfont) and see how the samples are mapped, and how the parameters are set. Key Tracking appears to be off, for starters, and one sample seems to be allocated to multiple keys, from what you write.
I have only glanced at Garageband, so I don't know: does it convert .sf2 or does it directly play them? If GB plays them directly, it is obvious something has gone wrong during conversion in EXS, something must be wrong in the original parameters somewhere. ultimately for Jayzen to find and correct it (or refund you).
regards, Erik

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