Neither of my ipods is recognized in iTunes

Neither of my ipods is recognized in iTunes 11. I'm using this troubleshooting checklist http://support.apple.com/kb/TS1363?viewlocale=en_US and can't delete all the files in Temp folder, msg says they are running but they aren't. How can I delete? This may not fix the problem but I am trying everything before I have to uninstall and reinstall iTunes11.

when I press on apple ipad ( with yellow exclaimation sigh ) under portable devices in device manger . I get two choices ( search automatically for updated software  and when i press it , I get a message telling me that my driver is up to date ) , the second choice is ( browse my computer  for a driver software ) and when I press it , I get another choice which is let me pick from a list and when I click on it  , I am having in the model only one choice which is MTP usb Device and I under the model I chose Have a disk and I browsed for usbaapl64 .
After that I got a message box telling me ' THE FOLDER YOU SPECIFIED DOESN'T CONTAIN A COMPATIBLE SOFTWARE DRIVER FOR YOUR DEVICE . IF THE FOLDER CONATAIN A DRIVER MAKE SURE IT IS DESGINED TO WORK WITH  WINDOWS FOR x64-BASED SYSTEM  '
when I press ok , I got returned to have disk browse .
when I press Next , ( it says windows found driver for your software but encountered an error while attempting to install it
Acess is denied
If you know the manfacture of your device , you can visite its website and check the support section for driver software )
Then I press CLose and I return to device manger with the same yellow sign on Apple Ipad .
PLease Help me

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