Never again, your product is terrible.

I have had my z10 for 1 year and three months. In that time I have had to take two back to verizon because they stopped working (just went black) Now I get up today, check my phone and black, dead. I have hit my limit with your terribly constructed product. 3 times in a little over a year is unacceptable. I can't wait to here what verizon has to say, but your company should be ashamed at the suspect product you are selling. I will tell everyone I know how poor Blackberry is. Just awful.

seti wrote:
Since your google Blackberry support that this page comes up, I assumed the company must have some presence here or at the very least the are aware of it on some level.
Yet, when you read the Ts and Cs to which you agreed when you signed up here, you would have noticed the actual purpose and intent of this site. And also the banner at the top of each page "This is your resource to discuss support topics with your peers, and learn from each other."
seti wrote:
So why reply?
So that others could receive a rebuttal to your situation, and hopefully be able to learn even more.
seti wrote:
I posted to share with other Blackberry users my horror story. Maybe seeing it will convince others to move away from the company.
Possibly. We shall never know.
seti wrote:
Or maybe someone had some advice....
Except your post was a statement, not a request for assistance. Hence, my rebuttal to your statement in my reply.
seti wrote:
Funny, I found several other threads of people with the same problem.
Not at all surprising. After all, perfection cannot be attained. But, it is difficult (impossible?) to do any statistical analysis from that data. How many out of how many have this problem? Is it 50%? 1%? Less than 1%? Some infinitesimally small value? We here have no way of knowing.
And, yet, it all remains moot. Your service and support, on a formal basis, are exactly as you agreed upon making your purchase...through your service provider. It is they who should be "making good" on your situation. Consider...it is via their channel that you have been through so many defective devices...but they control their distribution channels, and hence only they can dig deeper into those channels to see if you are just terribly unlucky or if perhaps they indeed have a bad batch somewhere. Further, if you can convince them that there is indeed a systemic issue, then their "voice" will be much "louder" to BB than yours.
Hence, I strongly encourage you, if you indeed have any desire to do so, to pursue the matter via your formal support channel. Otherwise, if you have elected (as you started with) to move on, then we wish you well on that journey and will turn our attentions back to those who seek support and assistance for the BB device that they elect to retain.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Similar Messages

When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product."

When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Why cant i re-add gmail button on google toolbar? 4.01 is not good, I have never had a problem with your products..Whats going on??

Question
Why cant i re-add gmail button on google toolbar? 4.01 is not good, I have never had a problem with your products..Whats going on??

http://support.mozilla.com/en-US/kb/how-do-i-use-bookmarks

Does the apple warrenty start again when apple replace your products

Hi All
When apple replace your products like my iphone 5 does the 12 month warrenty start again? as the replacement I have is giving me an electric shock in my ear when on the phone and my phone is on charge

An item replaced under warranty will have the balance of the original warranty or 90 days, whichever is longer.

Freezing up problem - help or I never buy Toshiba products AGAIN!

My Satellite Toshiba computer is constantly freezing now. This started last Nov. 2008, I had my geek guy uninstall & reinstall my entire operating system. It worked fine for a few months, then started freezing up again (I had a virus at that time)
He did what he did & it started working fine again. Now it's not.
I have ESET NOD32 Antivirus which runs complete scans: I have no virus
I have REG CURE & that cleans my registry & what not
I have Firewall & I update Windows stuff all the time.
I am doing everything any normal laptop user would do to avoid problems.
Reading through all these posts on this Toshiba site tells me that MANY people are having Freezing problems.
Freezing happens when I am doing ANYTHING operating no particular website or program & it freezes, it freezes when I'm not typin anything, sometimes I'll leave my computer to go to another room & when I come back it's frozen. I'm in the middle of typing a word doc or in adobe or on yahoo or anywhere it's constantly freezing.
I have owned this Toshiba Laptop for 3yrs now (Yahoo answer ppl said Toshiba laptops just stop working right after 3yrs) Looks like they're right.
Will I EVER got this problem solved or do I need to go out and buy a new laptop & NEVER BUY TOSHIBA PRODUCTS AGAIN!!!!!!!!!!!?????????????????????? Help

My new toshiba laptop is frozen. I can't go any where. I can't even go to control panel. Please advise me.

HT1212 I do the same that is instructed in "If you have never synced your device with iTunes ".Everything works fine and itunes start restoring it and updating my ipad.But after 5 mints , same error again appears on itune screen.What should i do ? Somebod

I do the same that is instructed in "If you have never synced your device with iTunes ".Everything works fine and itunes start restoring it and updating my ipad.But after 5 mints , same error again appears on itune screen.And also ipad goes into same disabled postion.What should i do ? Somebody help please.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Some users have reported as many as 8 or 9 attempts were necessary before success.
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.

Cannot place order ERROR: "There was a problem adding your product to cart"

Hey guys,
Well, once again Best Buy's online system is preventing me from making an order. It seems like nearly every time I log in I experience some new problem. This time, I'm unable to add anything to my cart. It doesn't matter what item I try to add to my cart or what browser I use or if I clear cookies...it happens every time, on every browser, with every product in the store. The error shows a red & white triangle with a message "There was a problem adding your product to cart".
Just to clarify ahead of time: 1) I have already tried signing in using 4 different browsers (explorer, firefox, chrome, opera) & they all give the same error; 2) Prior to posting here I researched this problem & found out it is somewhat common & has been occurring since at least 2012 on BestBuy.com; 3) Every time someone posts in here about this problem, customer service offers the same "fix" every time - to sign out, clear their browser cache of cookies, shut down the browser, restart the browser, sign back in, etc.... The only problem is, this "solution" has not worked ONE time our of the many times this problem has cropped up in here over the past 3+ years. Why this "solution" keeps getting told to people even though it never works is beyond me. But, there you have it.
Just to clarify: I have already tried this solution, And just like with everyone else before me, it didn't work for me either. So, what's the next step? There must be something else that can be done other than waiting a couple more days for it to magically fix itself (it seems that is the only thing that ever "works"...is to let several days go by and the problem ends up getting fixed in some back-end server-side patch up).
What I'm hoping for from you is a solution that can fix this immediately. This problem has already prevented me from making a couple purchases for items that were temporarily on sale over the past couple days. So, those are lost sales for Best Buy. What I'm hoping to do now is pre-order the Elder Scrolls Online (PS4) in order to take advantage of the $10 pre-order reward. The game releases on Tuesday the 9th. So, in order to get this done in time I need to place the order sometime today (on the 8th).
With all these repeated technical problems making purchasing a chore & wasting my time every single time I want to buy a product it's almost as if Best Buy is telling customers "We don't care if our online system works reliably...go spend your money at Amazon instead". lol
Thank you in advance for your timely help on this matter.
-Marc (removed per forum guidelines)

Hello mjswooosh,
I'm very disheartened to hear that you've had ongoing problems when attempting to order from BestBuy.com. Our goal is ever to provide a fun and efficient shopping environment! Certainly creating aggravation serves neither you nor us and I apologize sincerely for this having been your experience.
We recommend the troubleshooting steps you mentioned (i.e., clearing the browser cache, deleting temporary internet files and cookies) because this is the most common cause of this type of problem. I too have encountered this issue from time to time and these steps have almost always resolved the problem. I say almost always because there's one further step you can try: ensure that you have signed out of BestBuy.com, then perform the browser maintenance steps we've recommended. Afterward, before signing in to BestBuy.com, add your desired items to your cart and sign in as part of the checkout process. When the standard steps have not netted a resolution for me, this has solved the problem each time.
I hope this helps. I'm very grateful that you took the time to write to us with your concerns and for sharing your very valuable feedback about your online experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Why i will never again buy a creative prod

Hi,
scince there is no company email-adress or subforum for criticism i post my issue here to see what other users think about that:
Below is an email i wrote to the company:
Dear Ladies and Gentleman,
please let me explain to you why i will never again by a product of your company.
It is not because of the product itself, it is the way you distribute your product.
I recently bought a Zen Creative mp3-player, which really is a fine product.
When i bought it online, the product description said "software only available for windows"
which is ok with me, i dont use windows anymore, and i am used to reading this sentence.
Ususally this only means "of course you can access the product with whatever operating system you prefer,
but the software we ship out with the product works only on xyz" (xyz meaning windows in 99%)
Then i tried to copy my music:
It is not possible to read or write to the player using Linux as operating system.
Please dont tell me that this would be difficult to write your software for linux,
i am a software engineer developing for windows and linux and i know that this is trivial.
2.
Even worse, you designed the player in a way, that it is impossible to copy data to it WITHOUT
your software. And no, this didnt show up in the product description. Scince your player is more or
less just a usb-stick, there is - from a technical point of view - not a single reason why anybody would
need a special software just to simply copy data to an usb-device.
3.
Now the worst of all: I still had a windows 2000 system on one of my computers, so i tried to install
your software on the system. which of course failed scince your software can only be installed on windows xp.
Again, for no technical reasons.
This leads us to 2 questions:
a) How much money did Microsoft pay you, that even people owning a legimitate windows 2000 licence are forced to buy windows xp?
b) Let me guess: As soon as windows Vista is released your software only runs on windows vista, right?
Please be also informed that i also sent letters describing the case to several german popular computer magazines, and hopefully
they will publish my concern as an example of how impertinent a company can get.
Regards,
Timo RoessnerMessage Edited by tr on 2-26-200604:07 AM

Tr,
I am not a Creative employee but I do know a bit about Plays for Sure so I can reply a bit about that.
). Creative did not choose to limit the players to Windows XP. Creative chose to make the ZEN line Plays for Sure devices. Microsoft was the company that chose to limit Plays for Sure to Windows XP (and at one point they were saying there would be a 2000 and ME/98SE update but it never came out). By choosing Plays for Sure I am sure Creative was aware that they would be restricting to a Windows platform but Plays for Sure was the only standard being offered that has built in database and metadata support which the ZEN line all depended on. UMS (Uni'versal Mass Storage) does not have the features that allow for the internal system database to be updated during transfer (rather you have to update it following the transfer which is usually done at boot up which leads to very long boot times following uploads). Creative had been using a proprietary system (called the PDE driver) however that also was being critisised for not being uni'versal enough and requiring the disk to install the drivers (the ZEN Micro fixed that by adding a UMS data dri've feature which many used to store the CD on). The PDE system also did not support subscription tracks like PFS does.
2) The system is in fact not at all like a USB stick. There is a database in the background that stores all of the metadata for the tracks to allow for the sorting and subscription/DRM support. There is a USB storage mode where you can make a portion of the dri've act like a data stick using UMS but it can't support music transfer due to the limitations of the UMS system. On Windows XP machines (with SP ) the player is plug and play with no need for special software (it works with Windows Media Player). It is only when you move outside of the specified system requirements that you lose the plug and play ability.
3) Windows 2000 isn't supported by Plays for Sure. There are workarounds, but really this is a case of Microsoft not providing a driver. You may be a
a) I suspect Creative paid a licensing fee to participate in PFS. I would take your complaints about PFS not supporting Windows 2000 to Microsoft as they are the company that runs that program.
b) I doubt that Microsoft would remove PFS support from Windows XP. Such a move would be horrible but once again would not be the fault of Creative.
One might fault Creative for supporting PFS, but even today it is the only standard available that offers the features it does. It also offers support to what accounts for a vast majority of Creative's targeted user base. I am sure Creative would love for it to be offered for 2000/ME/98SE but they don't develop the license.
Jeremy

SAMSUNG - never again

16 months ago I purchased from best buy a combination of a Samsung 51" plasma tv, a Samsung wireless blue ray player, and a Yamaha surround sound system.
In 8 months the blue ray player died. i worked for a couple of weeks with tech support and finally was told I had to ship it to california for repair services which would take up to 3 months. I threw the player in the trash and purchased a Sony wireless blue ray player.
In 16 months the tv died. I again contacted Samsung and after an hour or so was told the TV would have to be shipped to a repair facility on the west coast. I am on the east coast.
I checked around locally and found that Sears will repair these tvs. I paid them to come to the house to get an estimate, which was almost the same price as a new tv. The repair man said if it was his, he would just buy a new one.
I used my credit card to buy this and am trying to get the double warrantee on this item but I have my doubts.
Both of these units were on conditioned power in a very stable and vibration free environment.
While I did feel Best Buy was a congenial place to shop, I will never purchase Samsung anything from anyone again. I am also not sure I will purchase from Best Buy again. It has only been 16 months since I spent almost $2000 with them and I have nothing left but the sound system.

Ten_Most_Wanted wrote:
I am new to these boards. (I see that you are, too.) I appreciate your sharing your experiences with your products, esp. the Samsung ones. I am considering buying a new television now. I was on this site for something else, and decided to look up TVs. I found the link to these boards and decided to check them out.
Samsung must definitely be a "hit or miss" experience, as Jimmienomam said. If I can remember correctly, both the microwave and the television set that my parents have bought in the last couple of years were Samsung, and so far, they have worked without problems.
The DVD player that I bought several years ago still works well. (I actually had a lemon at first, but with my service plan was able to have it replaced by BB.)
So, I was thinking about looking at Samsung for this purchase. Also, when I looked up TVs, and clicked on "Top Rated," the first ones listed were Samsung. (I didn't look to see when those top ratings were given, though.)
But now, I see the negative feedback here. I'm sure glad that I did. It seems that even BB itself if questionable. Where else am I going to get a new TV?
Maybe if I ask for opinions (about different brands) at the store, I will get feedback. Or, would they just "recommend" Insignia, their "store brand"?
Any recommendations (positive feedback for other brands) can go here, I could check back here in a while. That would be appreciated. I'll check the rest of the boards to see if I can find anything. In the meantime, thanks for posting - up there, and below.
Top 5 TV's for picture quality according to CNET:
http://reviews.cnet.com/best-hdtvs/
BB sells all of them.
Results of the Value Electronics Flat Screen Shootout.
http://reviews.cnet.com/8301-33199_7-57439424-221/panasonic-vt50-wins-value-electronics-2012-tv-pict...

Successfully installed Lync 2013 via Click-to-Run, but getting "Choose your product" prompt

After installing Lync 2013 client using method
Click-to-Run "Deploy Office 365 ProPlus from an on-premises location",downloaded Office source is on local hard drive with the
"config.xml" shown below.
I'm getting "Choose your Product" prompt after signing-in. We have Office 365 Enterprise E3 plan and we just wanted to upgrade Lync 2010 to Lync 2013 (not the Basic).
<Configuration>
<Add SourcePath="E:\Temp" OfficeClientEdition="32" >
    <Product ID="LyncRetail">
      <Language ID="en-us" />
    </Product>

</Add>
<Display Level="NONE" AcceptEULA="TRUE" />
<Logging Name="OfficeSetup.txt" Path="E:\Temp" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
Though Lync will continue to work when you close the window. I need to deploy the full 2013 client to several
machines locally.
Thanks.

Hello,
Looks like you‘ve tried a hybrid deployment with Lync 2010 and 2013, right? This might be the reason why Lync 2013 keep prompting to choose your product. Lync 2013 will automatically identify the products that it found for your account which you used to
login Lync 2013.
So, please try to remove any earlier version (Better to remove all Office 2010 suite) on your computer and try a fresh installation again. Let’s see the "Choose your product" prompt would appear again.

Tecra S11: Toshiba Detection Tool: Your product could not be found error

Hi,
I use Toshiba Detection Tool to find drivers quickly for my tecra, but for a month now the page gives this error
Your product could not be found
It is no problem to select my laptop from the drop down list again and again, but it was comfortable, when it worked.
Is there a solution for this problem?

No, there is a Detection tool an exe file. "TOSHIBA-detector,exe" You run it and it opens a browser with your exact product's driver psge. (My Toshiba laptop is a european one.)
The error message:
Auto Detect Error
Sorry!
Your product could not be found
Please click here to return to the support homepage where you can manually select your product

HT1212 I have followed the instructions for "if you have never synced your decice with itunes" and my computer is telling me the device has been restored, however I still don't know how to unlock my phone??

Having followed the instructions for "if you have never synced your device to itunes" and my computer displayed the message that the device has been restored, my phone is still saying its disabled and I should connect to itunes. What do I do now??

Put the iPhone into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
If that still doesn't work, as a last resort try DFU mode:
http://www.iclarified.com/entry/index.php?enid=1034
If that still fails, you'll probably need to go to an Apple Store or call Apple Support for further assistance.
Regards.

Be Careful - HP may not stand behind your product purchase!

I bought a DV 9500t laptop a few years ago for nearly $2700. The video card fried recently and upon looking into it, there are thousands of reports of a defective Nvidea card used in this unit. Nvidia has even acknowledged this. (There evidently is also a class-action pending.) Upon contacting HP, I was told it would cost me $423 to fix and get this, When I asked the rep if he felt HP should stand behind the card especially when they were aware of it being defective, I was told "... if I would have purchased the extended warranty, I wouldnt have to deal with this problem..." Worse yet, the repair replaces the defective card with, guess what, the SAME defective card!! With respect to my computer, their concern was an absolute zero - I have purchased several thousand dollars worth of HP products personally and have influence on well over 5M of purchasing power. This $423 I had to spend will put a great deal of revenue into the coffers of another company down the line regarding future sales.
Never Again!! Do some checks yourself and see just how HP rates regarding repair frequency. Chances are you wont buy HP again!

I purchased an HP Mini. The SSD and motherboard have failed. Hours of run around on the Chat support. Hours of run around on the phone support. Manager Ralph of no use.
They are not taking responsibility of a defective product.
My advice do not buy anything else from HP. I currently own four HP printers, a desktop and four laptops. As soon as I can I will be replacing all.
If HP cannot stand behind a product and take responsibility for repair...then I do not want their products.

Re: Moved: Never Again

I won't preorder again either. I also won't suggest anyone else pre-order because of this run around I'm getting. I pre-ordered hoping to get my s4 in a timely convenient manner. It's unfair to see many others have their phone in hand while I still wait. I ordered prior to the in-store release date so I should have mine in the same amount of time as anyone off the street. It's unfair to make me wait. I ordered on the 22nd and it's the 30th.. I still wait.
Also, it's ridiculous that no one can answer when pre-orders will be shipped. Answers are vague and scripted and forum moderators don't help.
Never again, agreed.

Hello Durantulafan35,
Purchasing any digitally-delivered content should be a quick and easy process, so it's disheartening to learn of situations where this might not have been the case. I'd be frustrated too if I found myself in a similar situation, especially if I received multiple marketing messages while waiting for the item I purchased to arrive.
In most situations, orders for digital content can be fulfilled in as little as 15 minutes. From time to time, however, additional processing may be required that can delay delivery up to four (4) hours. E-mail filters can also prevent timely delivery, even if customers are still receiving other communication from Best Buy. To help avoid these issues, customers are encouraged to add the @BestBuy.com domain to their safe senders list. Gmail users should also check their Promotions folder as these types of messages are often directed there instead of the primary inbox.
That said, I've had the chance to review your account and believe I was able to pinpoint the reason why you haven't received your Destiny expansion pass code yet. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

HT201401 I am writing to bring to your attention a serious issue I had with your product. My brother bought one iPhone 4, 16 gb mobile phone from US last year and gifted me in India. but it couldnt be serviced in India why ?

Hi,
I am writing to bring to your attention a serious issue I had with your product. My brother bought one iPhone 4, 16 gb mobile phone from US last year and gifted me in India. In few months it had a problem with its home key. I took the phone to service service center and they told me that your phone is having hardware problem and as the phone is under warranty cannot be replace in India. You can come back when this is out of warranty. Now few days back when i walk again to the service center they stated that this phone we cannot repair here in India because of this phone purchased from US.
This a total disgraceful service from such a big brand like apple.
I hope to hear back from you about this incident.
Sincerely,
Niranjan
<Personal Information Edited by Host>

No iPhone has a international warranty. Warranty is valid only in
country of original purchase. Since iPhone was bought in the US,
you must return the iPhone to the US. That means you must personally bring
the iPhone to Apple in the US or send it to a friend/relative in the US for them
to take to Apple. After replacement, your friend can ship it back to you. Shipping
and insurance costs are your responsibility.
Apple does not accept international shipments for evaluation/repair
and will not ship replacements out of the country.

Never again, your product is terrible.

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