Be Careful - HP may not stand behind your product purchase!

I bought a DV 9500t laptop a few years ago for nearly $2700. The video card fried recently and upon looking into it, there are thousands of reports of a defective Nvidea card used in this unit. Nvidia has even acknowledged this. (There evidently is also a class-action pending.) Upon contacting HP, I was told it would cost me $423 to fix and get this, When I asked the rep if he felt HP should stand behind the card especially when they were aware of it being defective, I was told "... if I would have purchased the extended warranty, I wouldnt have to deal with this problem..." Worse yet, the repair replaces the defective card with, guess what, the SAME defective card!! With respect to my computer, their concern was an absolute zero - I have purchased several thousand dollars worth of HP products personally and have influence on well over 5M of purchasing power. This $423 I had to spend will put a great deal of revenue into the coffers of another company down the line regarding future sales.
Never Again!! Do some checks yourself and see just how HP rates regarding repair frequency. Chances are you wont buy HP again!

I purchased an HP Mini. The SSD and motherboard have failed. Hours of run around on the Chat support. Hours of run around on the phone support. Manager Ralph of no use.
They are not taking responsibility of a defective product.
My advice do not buy anything else from HP. I currently own four HP printers, a desktop and four laptops. As soon as I can I will be replacing all.
If HP cannot stand behind a product and take responsibility for repair...then I do not want their products.

Similar Messages

What do you do when you can't stand behind your product?

You must work for AVG Cloudcare. I feel for you. Just imagine the people who sold it to their customers and are now taking the heat for how bad it has become. We're the ones having to give refunds to mad customers.
It's been one of those weeks so I'm just venting. Sounds like you have a conscience, a good car salesman you would not make. If you're in sales and having to meet customers then your only option is probably to find another job. They're not going to change the software based on your opinion. Good luck!
And I just realized you said you were in IT. I'm going to sit over here and be quiet now.

I work IT for a software company and I cannot in good conscience recommend our software to anyone.
Have any of you been in this position?
This topic first appeared in the Spiceworks Community

Sony won't stand behind their products

Recently I called Sony's Customer Service to shedule my PS4 for service. The unit keeps ejecting disc's as soon as you put them in. I was told that my unit was 2 month's out of warrenty and there was nothing that they could do for me. My only option is a $149.99 service charge to fix it. At that price I might as well save a couple pay checks and buy a new system. Any problem that I have ever had with a system ( Nintendo,Xbox,SEGA) the maufacturer would fix the system for me even if it was outside the manufacture warrenty. After dealing with Customer Specialist Quinn, its clear to me that Sony does not want to stand behind there product and doesn't care about a known problem PS4 users are plagued with.

I have been buying Sony products for years, and when I was finally able to purchase a new tv I went all out and got a brand new KDL55W900A. Sony originally charged $3,300 for this television, and it is because it is full of tons of advanced technology and top of the line features, and the picture really shows this. HOWEVER, the issue that I am having is that there are many dead pixels on the screen that are very noticable especially when I am watching animated movies and playing games. I have called Support various times, and always get the run around. The first person that I explain this to will tell me that it is not normal operation and that they will send me a replacement, but then tells me that I have to speak to customer relations. Customer relations then tells me that it is normal operation. How is this normal operation?! It is in no way normal for me to have to watch something on a $3,300 television that is not performing like a $3,300 television. I bought a Sony product because I believed that they are the best, but if they are unwilling to stand behind their products and tell me that dead pixels are normal, then I would be no worse off buying a Samsung or Vizio for that matter. This is unacceptable and from here on out I am going to tell everyone who asks to stay away from Sony products because they do not stand behind their products.

HP not standing behind product - pavilion p6320f PC

I just had a motherboard fail on a pavilion p6320f PC. Took it in for repair & tech agent was told that he couldn't order a replacement motherboard since that motherboard was defective. I've been researching this problem & found that there were numerous complaints about the motherboard during the time in which my computer was in warranty. Instead of posting a recall for the motherboard & standing behind their product, it appears that HP just hoped to get people out of warranty in hopes that they would buy a new HP product.

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Standing by your products

Hello,
I am wondering how reliable the warranty companies that are hired by HP Compaq are in fixing their products? I question the fact that if a computer has been sent in for repairs that were under warranty and the computer came back in worse condition, or should I say non-working condition, what will HP Compaq do for the consumer? Do you stand by the craftsmanship of your product and are you certain the companies fixing the computers are doing an accurate job?
Thank you for your response.

Hello pturner123,
I can imagine how frustrating it would be to have to go back to the store twice because your device wasn't working properly, then decide on another comparable item and find out it's not in stock. I'm always eager to start using my tech gadgets right away. I know I would be pretty disappointed also, and I apologize this has happened to you.
We work with our vendors to offer our customers the latest and greatest high quality products. Unfortunately, as much as we’d like to, we can never guarantee that a product will be problem-free. We can, however, offer our support through coverage of manufacturers’ warranties and Geek Squad Protection plans. If these options are not something you are interested in, then you would have to pay the difference for the next model up.
I apologize for any disappointment this may have caused, and thank you for posting here on the forum.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Verizon will not stand behind there warranties of accessories for 8X

On 07/10/2013 I purchased a HTC8X bundle package from Verizon that consisted of the phone and car charger screen protector and a otter box defender case. On 03/22/2014 the clip on the case fell apart I felt sure all I had to do was go to my local Verizon store and it would be taken care of I mean after all it is a Verizon sold accessory that they always promote a 1 year replacement warranty. At my local store in Spartanburg S.C. I have never been treated so badly in the 10 plus years I have been doing business with them. The sales associate made it a point to be little me in a store full of potential customers by telling me that Verizon no longer warranties accessories and he would be happy to give me the number to OTTER BOX THAT'S WHO YOU NEED TO SPEAK TO ABOUT YOUR PROBLEM. Now someone please help me here I thought I was speaking to the entity at which I purchased and entered in a contract of 2 years when I bought the phone .Only now for some unknown reason Verizon can make up new rules in the middle of the game or just change them to suit themselves or maybe it wasn't Verizon at all, maybe it was just a non caring sales associate who was there to make sales and not worry about us people who pay our outrageous phone bill every month for a level of service that Verizon has completely forgotten about the same thing that made Verizon successful is going to be the very thing that will bring then down to the point of graveling for customers . Now let me tell you about the real funny part after calling Verizon's corporate # and remaining on the phone for 20 minutes before speaking to a real person,I was then told to take the phone to my local store where they would help me! I ask the young lady if she or her supervisor had the neccesary bail money to get me out of jail if I ever walk back in that store at E.Blackstock road in Spartanburg S.C. it will be a cold day in wellllll. So the young lady finally found in my digital records where I purchased the phone and accessories thru them and it is there responsibility to replace it . Now here comes the real funny part they are going to send my some off the wall brand phone case and it ain't a otterbox you remember the otter box that I paid for and purchased because of it quality and protection that it provides I now get what ever it is they want to send me.You all do realize that they will continue to treat us this way until we have a large enough voice to say no more no more taking advantage of us just because you can . As for this ten year customer you have definitely helped me decide that it is time for a change I can accept the limits of a smaller carrier to be treated like a valued customer once again.

We want you to enjoy the very best performance from your devices and accessories stealhorse. You deserve to be treated with respect at all times. I'm sorry to hear of the difficulties you have experienced with your Otterbox case. Although we partner with many independent accessory manufacturers, our control over the production and performance is limited. If an exception was made for a different case, I'm pleased to hear that. We definitely value your business and we don't want to cause you any additional incovenience; however, warranty replacements will have to go through the manufacturer. If you have concerns with the Otterbox case and would prefer a replacement of the same make and model, please contact them directly. http://bit.ly/1jCEiuc
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

Adobe is standing behind their product

I purchased the teacher/student edition of adobe Creative Suite 5 Design Premium. The description said for one teacher & 3 students so there should be 4 applications. So far, I have installed two applications and there should be two applications left. When I tried to install a third application I received an error message stating that I had already installed two apps and that was all I was allowed. I contacted adobe twice and reached people that could only quote the EULA for standard software.
Why would I be asked to submit three student ID’s for the teacher/student edition if only one student can use this at a time. What do I need to do to be able to install the four apps as stated when I purchased the software. One cannot teach three students in a classroom setting if only one student and the teacher is allowed access to the software. They suggested I buy a license for multiple computers. I'm sorry but--I thought I did that with the three student edition. I am SO frustrated! Their customer service sucks!

Sorry you're running into difficulties. I've never heard of anything like that before - what teacher/student version are you referring to, can you post a link to the page you purchased it from?
Each Adobe education edition typically offer use for one person on up to two computers...
There may be four different applications within a given suite, but they cannot be spread over four different systems.
For example, CS6 Design Standard contains Photoshop, Illustrator, Acrobat, and InDesign - but they have to stay installed together.
If it's not what you wanted, then Adobe does have a 30-day Return Policy you could use to get a refund if you're truly unhappy with your purchase.

HT204380 FaceTime may not be available on devices purchased or used in certain countries

IPHONE 4S PURCHASED FROM MIDDLE EAST, BUT NOW USING AT INDIA.
GUIDE ME HOW TO GET FACETIME.
I AM USING IMESSAGE & ITS WORKING FINE.

FaceTime is not available on iPhones sold in the Middle East. The local governments prohibit FaceTime so these iPhones have FaceTime disabled and there is no way to enable it even if the iPhones are used in other countries.

Nokia stands by their product !

I am a new Nokia mobile phone owner. I have a three year contract with Rogers I began my contract with an LG slider. For unexplained reasons the screen broke although it was in a protective case and had a screen protector on it. I must say that I am truely not happy with the service I got from LG the cost of repair and having it sent back to me was the same cost that I would have paid for the phone if I was not on contract $200 canadian !!! Good greif !! Not a cost that I had at the time to pay so I told them to keep it or trash it do whatever with it-at this time they proceeded to tell me that I had to pay them $25 to trash the phone. I was not impressed.
So in search of another phone that would be compatible with the Rogers SIM card I went and came upon the Nokia 2680. I dont know what happened but the phone just shut off and would not turn back on. I called Nokia and they asked questions and done some troubleshooting methods. My problem unresolved, they are honoring thier product and have asked me to send it back for repairs.
I can say I am happy that a company, Nokia, stands by their product and is their to please their customer. I will be looking forward to updating my phone to a Nokia brand sometime in the future my 2680 will do me for now, i see a N86 or N97 in my future.
Way to go Nokia!!!!!

1. The LG phone you were reffering to probably would have cost you at least $400+ ro buy outright without a contract and since a broken screen is not a manufacturing or design defect there is no reason why is should have been covered by warranty.
2. I wouldn't really a company like Nokia fixing your phone under warranty outstanding customer service. The phone had a problem, it was NOT due to physical damage as your LG was so it is just proper everyday way of doing business and I would expect no less from any company.
3. I have been a HUGE fan of all Nokia products since my first Nokia 2128 in 1994 and have owned no other brands since then. You mentioned a N86 or N97 possible in your future. Go with the N86, the N97 is absolute garbage and Nokia WILL NOT stand behind this product. Search this forum if you want to see the endless list of complants that mostly have to do with the hugely underpowered processor, insufficient amount of available memory (RAM) and the terribly buggy firmware (operating system) I contacted Nokia about this phone, explained to them that i was a loyal customer who has owned 13 previous Nokia phones that I was completely happy with and then expressed my disappointment with the N97. The only answer they could give me was to send the phone in for repair and that N97 customers have "preffered service" which means they pay for shipping both ways instead of 1 way. I am sure the reason for the preffered treatment is because Npokia is aware of all of the issues this phone has and it is a tiny attempt to calm the masses about what a terrible phone this is. I bought my phone directly from Nokia USA but am currently working on a project in Canada which will have me here for 2 more years. I asked them about the shipping and they said I have to bay for shipping BOTH WAYS and there were no exceptions. I explained that I am not the only one haveing a lot of issues with this phone and they could look on this site if they want proof and the answer I got was "those are all users in Canada and this phone is not designed for use in Canada" ???? **bleep**??? It is a GSM phone with world wide coverage AND it is sold by Bell Mobility in Canada! I explained that sending it in for repair will not fix anything because the problem is inherent to the phone, not specific to my particular phone and requested that they at least pay for shipping back to me and I would pay the shipping to the service center. The answer was NO.
Nokia has no regard for a loyal customer. They sell phones world wide but do not have an international warranty. They wil sell you a phone that will work in almost any country in the world, but they will only service it in the country you bought it in. I was told that if I sent it in to the Canadian service depot they would not service it because "they would not even know how to fix it" Why? This phone is sold in Canada, they certainly should know how to service it. If you buy a laptop from most companies they have an international warranty because they know you are likely to travel with your laptop, surely Nokia must know that their customers will travel with their phones, why else would they put in international frequencies when they could get away with only the local ones and the phone would work where it is sold.
So trust me Nokia are no angels when it comes to customer service, they are just a huge company that will sell you their most expensive phone, and an extended warranty but not care much beyond standard warranty issues. They will not even provide a loaner even though they are aware that the product is a LEMON!. If the N97 were a car it would have been recalled months ago.
I WILL be sendin my N97 in for repair as soon as I purchase a suitable Android based phone or possibly the 4th generation iPhone, but NEVER another Nokia phone. I am probably even going to get rid of my collection of almost every Nokia i have ever purchased, i am that disappointed with their service.

How do I get Apple to stand behind their warranty and replace my defective computer? The hard drive has been replaced twice, the track pad once, and other hardware issues. Can anyone help me so I can get Apple to replace my defective

My computer has been a lemon. They refuse to properly diagnose, fix, and document my complaints regarding the multiple failures I have had with this computer. Also, I was told that upon my logic board being replaced back in April or May that the topic of replacing the computer altogether with one of equal equipment would be appropriate. Insofar, I have been to the store at least three times in the past month to discuss my issues with the computer that were not resolved when the hard drive was replaced in May. I was also told that the repairs on my system would be good for up to 90 days after the repair work was done and that I could buy AppleCare at the end of the 90 days in lieu of insuring a product that still had defects. I have been on the phone for what feels like hours with Apple trying to work this issue out but they are not wanting to stand behind their product nor are they willing to stand behind their warranty. The warranty expressly states that a computer can be replaced entirely if the defect is considered hardware malfunction and at the representative’s discretion. Every time I brought it in for repair it was due to hardware malfunction; however, they also said once that it was an accessory that I bought that was causing the problem which ended up not being the case after all. This is totally unacceptable. I also asked Mark from AppleCare to let me know what was repaired the second time the computer was put through a diagnostic at the Apple Store. Beachballs, Gears, excessive heat, not being taken seriously at the Apple Store, being insulted by a Mac Genius at the Apple Store, being misinformed by a Mac Genius, dealing with a misinformed Mac Genius. They replaced my iPod touch without much ado. I was also accused by an Apple Genius of being "hyperbolic." He said this in response to my complaint of the computer melting--literally--items on my computer desk. I am either wanting a refund of my money or a replacement of my laptop. Also, I have lost an incredible amount of data on my computer due to the hard drive being replaced x 2. Not acceptable. Also, the Apple store is 1 hour from where I live. I am currently looking for employment and additionally have a legal case pending where I am the plaintiff. I have lost VERY important documents in both matters which has caused an extreme amount of stress. I do not need the added stress of an unreliable and unsafe computer. I also have been waiting for a call back from Kelly (left two voice messages with Kelly) and Mark (wrote an e-mail for which he has not responded to insofar) at Apple but have heard nothing from either one of them regarding the status of my computer. The only thing I received which was automated by the Apple Store was a confirmation that my computer was ready. I have requested documentation of what was done (basically, I am asking for the receipt) before I drive an hour to pick it up. Haven't heard anything. I brought this computer in on July 24, 2011. We are now upon August 2nd. When do I get to know what was even done on my computer? Do they really think that I am going to take back a computer into my possession only to have to bring it back shortly thereafter to address one of the many issues causing it to malfunction in the first place? I have owned 5 computers since 1988. All of them PCs. This is my first Mac. Will it be my last?

The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ...

Why doesnt Palm stand behind their equipment?

I upgraded my phone through Sprint to a Palm Pixi. It was the first 'Smart Phone' I ever had. About two weeks after I got my Pixi the rubber that surrounds the back started to peel away starting where you plug it in to recharge it, about two inches up. I took my phone back to the Sprint store, and they told me I could not get a different phone, they had to change it out with a refurbished one. Two weeks later they finally called me back saying to come swap my phone out. When I got there the replacement phone was peeled all the way around the side and around the top! They told me they would re-order. I asked how long it would take, they said three days. I called back four days later and they told me the item was backordered but they would order another one and I would have it in just another couple of days. At this point I was mad and called Sprint customer service. They checked and said that store didnt have a replacement order in for my phone. They called the store and waited while the store put in the order. Four days later I got a call and went back up to have my phone replaced. While the phone looked to be in great condition, when I got it home and tried to call out on it, I found you cannot hear the person on the other end unless the phone is on SPEAKER. I called Palm at this point, and all they can do is the same thing Sprint has done...send me another REFURBISHED phone. I dont want another phone that someone else has broken and sent back to be fixed. I want a phone that is going to work right. Its like buying a used car, I dont want someone elses problem. Why doesnt anyone stand behind their products any more?

First of all if this device failed within 2 weeks you should have been provided with a new replacement device. As you have described the problem it sounds like all you needed was a replacement back cover. This could have been sent to you directly from Palm at no cost. Once you pass the 30 day mark then all replacement are refurbished devices.
I apologize that you received a such a run-around, this should have been handled better. At this point Palm would have to replace the device with a refurbished unit as an advanced exchange. Sprint would also have to replace the device with a refurbished unit. It is too bad you were not sent a back cover for your original Pixi device, as this would have been a quit fix.
If you want to get an advanced exchange for your faulty device please call 877-426-3777 and we will take care of this exchange for you.

This application is not compatible with your device and cannot be loaded

Hi,
I have been trying to load an application to my BB 9000 since a monday and getting this error "This application is not compatible with your device and cannot be loaded".
As evident, I am new to BlackBerry development and got to port an existing J2ME project on BB 9000.
To load application I am using
- BB Dektop software 5 (latest)
- BB Device Software 4.6 is installed (which is the version of BB 9000 as well)
I am able to load sample JDE 4.6 applications but I build my project through same JDE and through eclipse (JDE compoment 4.6.0.19) as well but couldn't load it,
I even signed my app since I am using net.rim.device.api.servicebook api which requries signing.
Can someone please explain me
1) why this error occurs in first place
2) how to setup right envioroment to load an application on a given BB handset (BB 9000 vodafon India to be specific)
3) How would manage this process on a single machine if I have 4-5 different BB handsets.
I shall be thanful for any logical pointer to solution to these problems.

Hi,
The main problem with your genrated ALX file. I think in your ALX file contains <fileset Java="1.49" _blackberryVersion="[5.0.0)"> TAG and remove the _blackberryVersion attribute. Then it will work.
So your final ALX file contains
<loader version="1.0">
   <application id="App">
       <name >
           App1
       </name>
       <description >
       </description>
       <version >
           1.0.0
       </version>
       <vendor >
            Vim
       </vendor>
       <copyright >
           Copyright (c) 2010
       </copyright>
       <fileset Java="1.49">
           <directory >
               5.0.0
           </directory>
           <files >
               App.cod
           </files>
       </fileset>
   </application>
</loader>
Even thought it is not installed then make sure that your application may not delete from your device. Select the application and click on delete button in Desktop manager.
Still u didnt slove the problem then insted of
<directory >
               5.0.0
    </directory>
replace as
<directory >
</directory>
Regards:
Jitendra.B
Vimukti technologies Pvt Ltd
Project Manager

HT201272 I pre ordered Avicii's album, it says purchased but not showing up in my purchased folder and not allowing me to download. Just says purchased

As I said I pre-ordered the album, however I had already bought the two songs (Wake Me Up and You Make Me).When the preorder went through in the first place, it was not showing up as a download, it showed up as an iCloud download. I thought it was weird however I still went forward and downloaded it. Wasn't a huge deal but the two singles werent showing up as part of the album, they were the singles. That bugged me so I thought deleting them all and re downloading them would work and I would have the whole album instead of a part album and two singles. However, now in iTunes it says that the album (True) is purchased and there is no way of re-downloading. It is not showing up as a purchase anywhere else though... I've gone to the iTunes front page, went to the purchased tabs and it says the last purchased song was "Skip to the Good Bit" by Rizzle Kicks (good song btw). On my iPod there it is not in recently listened to or added< almost no record that I've bought these songs. I would even re-purchase. I wouldn't entirely want to, but thats not even an option...

Hi there MeganElizabeth02061999,
You may want to check your past purchases and see if you can find the tracks there. Take a look at the article below for more information.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

I am trying to use a interactive form and it says "If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document." This is a IRS form and has worked before.

I am trying to use a interactive form and it says "see below" This is a IRS form and has worked before.
is there a tech support phone number?
Please wait...
If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting http://www.adobe.com/go/reader_download.
For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.
Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark
of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries

That means you are looking at the form online with a browser that uses its own (incompatible) PDF viewer, not the Adobe Reader plugin.
Either
download the form to your local disk and fill it from there
use a browser that employs the Adobe Reader plugin
configure your browser to use the Adobe Reader plugin: http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

'"Connection Failed" : The server "rrnas01" may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again' message

'"Connection Failed" : The server "rrnas01" may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again' message keeps displaying whenever I try to open any Adobe CS5 applications (except for Adobe Acrobat Pro). It displays until I click "OK" about 15-20 times or so and then will finally let my program open.
I have tried deleting files within my Library/Preferences folder and turning off/deleting login items within my system preferences as other forums suggested but nothing happened. Spending 3.5 hours on the phone with Adobe and completely uninstalling and then reinstalling the entire CS5 Master Collection didn't work either.
Also, it may be helpful to know that my programs worked fine for about three weeks then when we got internet and changed the password (the join, not the adminstrative password) with the wireless network "ScubaSteve" (which I've used with no problems at my old apartment) it started acting up. I have never seen "rrnas01" before so I don't know at all where it came from. I also installed the free 30 day trial of Suitcase Fusion 3 recently, but thinking that could also be the cause I have uninstalled it, and still no help.
Please help me! And please keep in mind I don't know all the computer lingo that a lot of the people in these forums seem to know. Thanks in advance for ny help you can give me.

It may not be possible .. there is a major bug between Mountain Lion and the TC where the TC disk goes off the radar of the computer.
Lion is also affected but not as badly.
7.6.4 seems worse than earlier firmware.. so back to 7.6.1 or 7.5.2 if that is possible.
Obviously that is not a solution for a later Gen5 TC.
Reset to factory after the firmware downgrade. .use all network names that are short, no spaces and pure alphanumeric.
If the TC is the main router set the dhcp to a very short lease time.. eg 30min.. and see how it goes, or try a longer lease like 99days.
I prefer the very short lease but response has been mixed.
Use ethernet not wireless.. ethernet is always more reliable and stable than wireless.
And last .. a nightly electric timer that powers off every night at midnight for 1min.. would not be the first device we have suggested a fix that amounts to beat the unit to the punch by forcing it to reboot since it is unstable.

Be Careful - HP may not stand behind your product purchase!

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