New Airport Extreme Issues... Please Help

I just got my Air Port Extreme 802.11n base station. Whenever I update settings on it, it doesn't automatically restart, i have to manually power cycle it to get it to function again. Also I connect to the internet via an ethernet LAN (think dorm setup) when i get the station configured properly and the light to show green I cannot connect to the wireless network, when I try airport says that an error has occurred thats it, although I do get internet when I connect to the base station via an ethernet cable. Any ideas or suggestions to help these oddities?

use Airport Utility and check the information you are getting from the router. Does it show orange light or not; if yes then double click it and find out what it is telling you. From your information you need to examine your wireless settings.
You can go to Apple/support and type in Airport Extreme and review the pdf file for creating airport Extreme networks.

Similar Messages

New Infinity connect issues - please help

We are having ongoing issues with getting BT infinity installed to our new house. I really need someone that can actually help us find out what is wrong and how we can resolve the issues we are having.
It all started a few months ago when we ordered BT infinity and a new phone line to our new Chapel conversion house.
Initially there were some issues with the engineer being unable to get the phone line to the house. After numerous phone calls and several engineers visits, we these have now been resolved and we do have a working telephone.
The problem seems to be with the Infinity. Nobody can give me an answer as to why we have not yet got a connection.
When the phone engineer visited he said that he would try and connect the Infinity in the green box. – When he went to do this he tried to obtain our patching information and was informed that there was no live order for infinity on our number… As there was nothing more he could do he left.
We then checked with BT and they confirmed that we do have an order for infinity and that there was a problem that needed and engineer to look at. (We have a box and are paying for the service already…
We were told last week that an engineer was going to attend on Monday 13th Jan and that we definitely would have a connection by last Monday at the latest… - no engineer attended despite my wife spending her 3rd day in the house waiting for an engineer!
She phone BT on Tuesday and was told that there was a problem and she would be contacted by Thursday Morning at the latest. – Needless to say , No phone call!!
We really need to sort this connection out. Is there anyone who can take this and run with it until it’s sorted? – We are getting nowhere talking to random individuals who have no real history of our connection history.
Please Help!
Doug

Hi dougchapel,
Thanks for posting and welcome!
I'm sorry for the problems you're having getting set up on BT Infinity. I can help get you sorted from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Error message when trying to setup Airport Extreme Unit - Please Help

I have never tried to set an Airport Extreme, but expected it to be relatively simple.....
I have been given an Airport Extreme unit (model A1143 - 802.11n) to use to set up a wireless network in my home. I am using the airport utility app to try and set this up but recieve the following error message:
This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Use AirPort Utility 5.6 to update this base station. AirPort Utility 5.6 is available at AirPort Service and Support.
I have downloaded the latest version of airport utility 6.3.1 as the old version would not install, but still i cannot get past the error message.
I am running a Macbook with OS X Lion 10.7.5 on it.
Could anyone help me with this issue and assist in getting me setup.
Thanks
Stuart

Unfortunately, things like this can happen when you try to use current software on a 6 year old product.
The solution is exactly as the message states:
You will need to use AirPort Utility 5.6 to update the firmware on the AirPort Extreme.
AirPort Utility 5.6 can be installed on a Mac running Leopard (10.5.x) or Snow Leopard (10.6.x) or a PC. If you do not have access to one of these devices, you might be able to take the AirPort Extreme to an Apple Store to have them update the firmware for you.
Once the firmware on the AirPort Extreme has been updated......then..... it will be possible to administer the AirPort Extreme using AirPort Utility 6.3.1.

How to properly install airport extreme?please help

please help me install this airport extreme
i think im doing everything right but i dont know
please help
thanx

When changing ISPs (or networking equipment) it's always a good idea to start from "scratch" in configuring your equipment.
I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Power-up the modem; wait at least 10-15 minutes.
Power-up the base station; wait at least 5-10 minutes.
Power-up your computer(s).
In this basic configuration, computers connected to the base station, either by wire or wireless (as appropriate for the base station type), should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options.

My PC won't find my airport extreme. Please help so I can access external hard drive and printers and internet.

airport extreme (newest version) has external HD connected and two printers. everything works fine from my MBP. My PC on the other hand wont even access the internet while connected to airport via ethernet. Please help me.

Sorry I don't really understand.... there are no partitions on the drive. How do I repartition it?
And should I use "erasing free space" or "erase" for wiping clean my drive of everything? Erase seems to be faster last tiem I tried.
Thanks!

Dropped Frame WARNING! RT Extreme Issue PLEASE HELP!

I've recently switched from PC to Mac and bought a MBP 2.5 and upgraded from 2gb RAM to 4gb.
For the last week I've been trying to learn the program with the FCE book from Apple and have been uploading footage from the enclosed CD and adding transitions and filters without a glitch.
But last night as I tried to open a new lesson and play it back I got this pop-up message.
One or more frames were dropped during playback
-Turning off "Unlimited RT"
-Lowering your compression data rate.
-Closing open sequences.
-Lowering the preference for real-time audio tracks.
-increasing the speed of your system and/or disk drives and/or network connection.
(in red) RT Extreme has determined these dropped frames were caused by slow disks. Please try:
-Increasing the speed of your disks.
-Decreasing the number of RT layers.
-Limiting your RT bandwidth in User Preferences.
Again I am very new to Mac, and I have no idea how to adjust all these setting or find any folder that I can erase or adjust the speed. I've searched all over the discussion board and can't find a clear answer for this. The Mac I bought is brand new from the Apple store and I thought it would be suffice for running FCE especially with the RAM upgrade so I think there's just something I need to tweak either in the System menu or the HD settings. Any suggestions or advice will be greatly appreciated, also if any of you know any good book you can recommend for FCE I am all ears.
Thank you in advance.
Daniel

This is all about the preview and playback experience whilst editing and does not limit the quality of anything on a final render.
Final Cut takes rendered video segments and applies certain things dynamically and does stuff like overlaying audio tracks (and adjusting all of their volumes) on the fly whilst you are previewing.
Give Final Cut more work to do and you will eventually hit some resource constraint on your system. You can either ignore this message or set some limitations on the quality that you expect during preview of this kind so that you get a smooth experience or you can turn off the warning and get noticable performance degradation.
You need to decide if you can afford stutter etc. whilst performing an edit session or if you can sacrifice some video or audio quality (that will return on export) or if you need beefier hardware. Its just a matter of choice but I agree the warning looks nasty.
-Andy

MacBook Pro and new AirPort Extreme issue

Hi All:
I just bought a new MacBook Pro and Airport. other computers and a wii in my house seem to keep the the connection, but with the MacBook Pro i need to set up the connection every time, as I have the SSID broadcast0 turned off. Has anyone seen this before?
I have attempted to reset my keychain and the MacBook Pro remembers the wireless router at work? what could I be doing wrong?

Yes, just do the downgrade to 7.4.1. The support article is the typical nondescript article that neither indicates if it is a bug or not. This is quite irritating since I've been using an Airdisk for TM since Leopard was released (almost 2 years now). Originally you had to do hacks with "defaults" and touching files to get it to work. Then last year one of the firmware updates no longer required any hacks. Now they bust it.
It's busted because otherwise they wouldn't let TM pick the drive. They'd either present an error dialog stating it's not supported, or the Airdisk wouldn't even show up. Instead, the drive keeps falling off the network. That's something crashing inside the router. I wouldn't be surprised if the drive falls off the network when placed under any load. Apple's QA sure let us down.

After we installed a new airport extreme, the imac running snow leopard displays black box msgs saying to hold down the power button and or the reset button and then restart your computer. Can anyone provide info that can help resolve this issue?

Experiencing similar issues on both imac and power book: after replacing an original airport extreme with a new airport extreme both computers display a black box msgs that reads: "...turn off your computer by holding down the power button and or the reset button for a few seconds and then restart your computer."...
one of the printers are usb'd to the imac. The printer is not "seeing" the imac nor will it print wireless from the powerbook which was the norm prior to the upgrade on the airport extreme.
Upon restart, the imac does not "see" the wireless keyboard or the mouse until it is "found" again.
At this time the imac or the powerbook can get on line.

It sounds like your computer is getting Kernel Panics. Please look at About "You need to restart your computer" (kernel panic) messages and if the message seen on your display is like the one in the link then you have confirmed you had a KP. KP's can be tough to track down because they can be caused by software or hardware. The first place to start is to post the complete crash log so we can look at it, often there are clues in the log. You can find it at:
/Library/Logs/DiagnosticReports

Just bought new AirPort Extreme did everything on manual and light still flashing amber , it is connected to an Arris TM822 from optimum cable company , help please

Just bought new AirPort Extreme did everything on manual and light still flashing amber , it is connected to an Arris TM822 from optimum cable company , help please

Any luck with the suggestions mentioned by Bob Timmons?
I am having pretty much the same issue.
Got a new modem Arris SB6141 and a new Airport Extreme ME918LL/A. Activated with my ISP (Comcast). Worked with a savy tech who knew the modem and Airport Extreme. Ensured all items were correct from the ISP side.
I follow the instructions as indicated for Airport Extreme by it fails to detect the internet and dns servers. Comcast suggested I call apple. Reading posts above I will:
-Reset the airport extreme
-Unplug the modem for 30min
Airport Utility 6.3.4 (634.17)
Airport Extreme ME918LL/A Firmware Version 7.7.3
MBP - Yosemite Mid 2012
Appreciate the assistance folks.

Seagate Backup Plus 3 HFS formatted drive when plugged in to new Airport Extreme causes it to shut off and shows constant amber light. Please help.

I just purchased a new 3tb Seagate Backup Plus 3 to attach to my new Airport Extreme. When I plug the Seagate's USB in to the AE, the drive starts spinning, clicks and then the AE light turns amber and the wifi connection is lost. After I unplug the HDD the signal comes back and the AE light turns green. I have even tried using 3 partitions on the drive to see if that would work. I have a 1tb portable drive that has worked on the AE but this new drive doesn't. I have formatted both drives with Macdrive 9 pro and only the portable drive has worked. I've tried everything I could find on the internet to resolve this. I hope someone out there can help.

When it blinks amber, use the airport utility to peek at the status to see what error it's telling you. I'm guessing you MAY need to use a powered hub...

Help!?! Can't read configuration of new Airport Extreme, Help!?! Can't read configuration of new Airport Extreme

Trying to set up to print with MacBook Pro, OSX 10.5.8, Canon MX870 series printer, and NEW AirPort Extreme. I get the message that "an error occurred while reading the confirguration (-6753)" At wit's end... tried using ethernet cable connection- MacBook Pro to Airport Extreme... same message. That was the suggestion from the Express Lane tech. That perhaps our WiFi at our physical location was interferring. Have tried ethernet cable to Airport... same. Also tried USB cable... same message. Used same MacBook Pro and Canon printer a year ago, but with an older Airport Extreme, and it worked perfectly... wirelessly. HELP please, please

Also am having problems with my roomates HP Laptop... It connects for only a few seconds/minutes then has an issue... Really shady??? Any Ideas? He is Running Windows XP
G5 1.8 (2003) Mac OS X (10.4.8)

Help setting up Open DNS with new airport extreme

I cant seem to get Open DNS to work with a new airport extreme. The status says I am not using Open DNS and its not filtering anything. I have followed the exact steps for set up listed on their website, checked the dns settings, cleared both caches and restarted the computer, modem and router with no success. I set the airport up in bridged mode, although I tried the other option under setup, but not sure what I was doing? I picked up this router because I wanted easy set up and the apple store assured me it would work with Open DNS. Oh, and I also downloaded the latest firmware update on the router. Can anyone help me with the settings or what else I need to check?

Sorry, I am not familiar with this product, so I checked online to pick up some information. Here I am referring to the information found here:
http://www.dslreports.com/faq/6096
I found that your device is mentioned as follows in the intro under Section 1 of this document:
The BellSouth supplied Westell 2100, 2200 and 6100 models (Models A90-210030-04, B90-220030-04, and B90-610030-06/C90-610030-06, respectively) share many features and functions.
Next, I am referring to the information under Section 2, under the heading of Standard Default Mode Connection (separate hub or switch present). Unless you have changed the configuration on the Westell, this is how your device is operating. In this mode, the Westell device is acting both as a modem and router in one unit.
So, an attached router (AirPort Extreme) must be configured as a switch to work correctly. That is what Bridge Mode is....the AirPort Extreme is operating as a switch when it is in Bridge Mode (which would be the correct setting to use when the Westell is set to its Standard Default Mode).
Any changes that you want to make regarding DNS settings would need to be made on the Westell device, since it is acting as the main router on your network.
In Bridge Mode, the AirPort Extreme simply passes that information through to its connected devices. You will not be able to make any DNS related changes on the AirPort Extreme since it receives that info from the Westel device. Some service providers force you to use their DNS servers, so you might want to check with Bell South or AT&T for more information in this regard.
If you want to be able to configure the AirPort Extreme as the main router on your network, and instruct it to use the DNS information that you want, you will need to refer to the section under the heading of Bridged Ethernet Mode ( separate router present).
Please note that the first item under this heading specifies that "This is the preferred configuration when using a separate external router..." (which would be the AirPort Extreme in your case)
So, it appears to me that this would be the way that you must reconfigure the Westell device to allow the AirPort Extreme to function as the "main" router on your network. In this type of setup, you will be able to enter the DNS information that you want to use under the setup for the AirPort Extreme and it will act as you instruct.
The AirPort Extreme would not be configured in Bridge Mode for this....it would be configured to "Share a public IP address".
The next item in the article specifies that you "Must use a PPPoE client on the Router." This means that the AirPort Extreme would be configured to Connect Using = PPPoE as follows:
AirPort Utility - Manual Setup
Click the Internet icon
Click the Internet Connection tab
Connect Using = PPPoE
You would enter your user name (probably your email address), password, etc in this area. Leave the Service Area box completely blank. Set Connection to Always On, and Disconnect if Idle to Never
Click Update to save the new settings. Power off the Westell device after this and then restart it so that it will pick up the new information that you have programmed into the AirPort Extreme.
I want to stress that this is how I would try to configure the Westell and AirPort Extreme. But, as I said, have not used a Westell device, so I cannot say that this will work correctly for you.
It might be an excellent idea to contact Bell South or AT&T Support to ask for their opinion on this before you decide to change the configuration of the Westel device and the AirPort Extreme.
This type of thing can be intimidating for users, so you might elect to use the services of someone like the Geek Squad at Best Buy, or a similar service from a local computer firm. Perhaps the Apple store could help as well.
If it is not critical that you use Open DNS, you might want to simply leave things "as is", with the AirPort Extreme in Bridge Mode.

New Airport Extreme Set Up Issues

I purchased a new Airport Extreme 802.11n Wi-Fi Wireless Base Station today. I followed the instruction and set it up. My problem is I can not get the networking capability across my family members machines.
My set up is that I have Two Compaq PCs running Windows XP connected via ethernet to the AEBS and I have a Third Compaq PC connected wirelessly. They all can see the network and are getting an IP addreess assigned by DHCP (10.0.1.199, 10.0.1.200 and 10.0.1.197). The problem is they can't see each other when I try to visit workgroup (All have same workgroup name 'MSHOME') computers or the USB printer I have plugged into the AEBS. I have been at this for 4 hours reading posts / rebooting PCs & AEBS and changing setting with no luck. Any help wouldbe greatly appreciated.

I have gotten the Printer on the USB connection work thru the Bonjour connection. Still have not been able to view my PCs on the Network or in the Workgroup still.

New Airport Extreme isn't working... hardware issue?

Hey,
I recently bought a new 802.11n airport extreme, after having some troubles with a four year old wireless router. My old router would stop working, forcing me to unplug and plug the unit back in to get it to restart. This would happen about once or twice a week. Two days ago I bought the new airport extreme, and successfully set it up (or so I thought). It displays impressive speeds and seemed to work completely fine from the moment I set it up.
Around two hours later however, the unit stopped transmitting. The wireless network disappeared, and even using airport utility I could not see the unit. I took a look at the unit and noticed that it still displayed a green light (I thought this only occurred when everything was in proper working order). I found a solution to be to unplug and plug back in the router. However, a few hours later, the exact same thing occurred. This has been happening every few hours ever since I plugged it in.
I've talked to apple support once, and they took me through the process of hard resetting the router. This didn't fix anything.
Anyway, if anyone has a solution to this problem, I would be VERY appreciative. Also, I can return the unit for a new one within the next 14 days, so if you guys think it's a hardware problem, I would definitely replace it with another unit.
-Thanks

I have the same problem with my new AEBS. The AEBS n Giga is connected via ethernet to my G5. About 2 or 3 times a day my entire network will go down. The AEBS light goes off completely and the Airport Utility cannot find it. The only way to get it back is to power cycle it. I called Apple and was told this is a "known issue" and that I would just have to wait for a firmware update to correct the problem. I'm not happy.... I plan on calling and insisting on a replacement as this problem doesn't seem to happen with EVERY unit. My friend bought one the same day and store that I did and he has no problems. Anyone else experiencing this problem?
Update:
Apple exchanged it and I got a new one today. I plugged it in only to have the exact same problems!!!! The "geniius' at the bar said he had the same problem and it was his modem. Whatever.... Mine's going on ebay today. Too bad, cause when it worked it was great!

Help with new Airport Extreme

Hello,
I purchased a new Airport Extreme at the Apple store today and have it connected with a new Zoom 5341J. ISP is Comcast. I hooked everything up and I do have a solid connection....however my 2008 MB pro and iPhone 6 are maxing out at 30mbps on wireless. I had over 100 mbps hardwired. Its weird because it stops right at 30mbps during OOKLA speedtest. Something isn't right. I am hooked up to 5 ghz at channel 161.
Any suggestions?

thanks for all of the help!!
Nevermind I figured it out myself. The zoom modem I was using is not compatible to VOIP, so I just went back to my technicolor and put it in bridge mode with the airport extreme and I am now getting 130mbps+ both wired and wireless.
Thanks!

New Airport Extreme Issues... Please Help

Similar Messages

Maybe you are looking for