New build of 6 properties but only 3 show infinity...

Just moved into a new property in Barton on Sea.
Its 1 of 6 houses built on an existing plot. We share the same BT Openreach manhole on the shared driveway. My house is 1 of 3 that show no infinity available.
I sent an email to nga.enquiries & got the following back:
Cabinet stnewmn13, to which your line is connected, is fibre to the cabinet enabled and showing broadband port availability/take up. Your Communications Provider (CP) is responsible for all aspects of your service including advising on the services they can supply at your address. Please contact your CP for them to check into and deal accordingly
When i look my number up it shows:
Telephone Number 01425xxxxxx on Exchange NEW MILTON is served by Cabinet 13
Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Featured Products
WBC ADSL 2+
Up to 9
6.5 to 18.5
Available
WBC ADSL 2+ Annex M
Up to 9
Up to 1
6.5 to 18.5
Available
ADSL Max
Up to 4.5
3.5 to 7.5
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
If i put my adjoining neighbours address in i get
Address xxxxxxxxxxxxxx, BARTON ON SEA, NEW MILTON, BH25 xxx on Exchange NEW MILTON is served by Cabinet 13
Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Featured Products
WBC FTTC
Up to 68.8
Up to 20
Available
WBC ADSL 2+
Up to 6
4 to 8
Available
WBC ADSL 2+ Annex M
Up to 6
Up to 1
4 to 8
Available
ADSL Max
Up to 5
3.5 to 7.5
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
The builder confirmed the 6 properties had new lines fitted at the same time.
When i called BT they would not do anything, i am even happy to pay for an engineer to look into it. I need the extra spped as i am a homeworker. Its making me want to move to 3G which i used shortterm in the 1st week & was getting upto 22Mb
What do i do now to get BT to investigate?
Solved!
Go to Solution.

As the advice from Openreach is to contact your ISP the best way here is to contact the mods via this form http://bt.custhelp.com/app/contact_email/c/4951
If you found this post helpful, please click on the star on the left
If not, I'll try again

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