New Computer's 16gb mSATA caching drive not working

I bought a new custom HP ENVY 700xt Desktop pc with Windows 8.1 .  I got two, 1tb hdd's, and there was an option to addon a 16gb mSata ssd for caching, so I decided to get it.
 
I wanted to know for sure if it was working so i obviously googled the hell out of it and came to the conclusion...it's not working. 
 
I called HP's tech support only to be told that they don't troubleshoot 3rd party software (ExpressCache), which is needed for the 16g mSATA to work.
 
The disk is installed correctly and can be seen in disk managment.  
 
Basically there is a test your supposed to run as administrator in the cmd prompt, which is, " eccmd -info " .
That test should reveal how your mSATA cache drive is working. 
 
I get the message : "Product is not licensed to run on this system". 
 
I've searched all over for the error and how to resolve it, but can't find anything.
 
Please Help!  Thank you for your time.
 
Product name: 700-310xt
Product number: G5B62AV#ABA

Probably not a good idea to share case numbers here... I had the admin remove it, but I have it and will follow up.
Lets not get into RAID here - this has nothing to do with RAID.
ExpressCache is not an executable, but it runs as a service. The only way to see if it is running is to run the eccmd -info command and if you got Product is not licensed to run on this system... then we have a problem with the licensing and that needs to be fixed. This is a supported product both HW and SW.
I'll look up the details and get back with you as soon as I can.
bill
I'm a HP employee

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