New Customer - All my experiences so far have been...

My experience so far after joining BT from Sky on 12th Aug.
Joined on 12th August - nice lady on the phone tells me she has managed to secure me a Saturday (30/8) appointment for an broadband engineer, other services (phone, tv) will be available on 30/8
I get an email confirming the date the engineer will visit (30/8), and the date the vision box (28/8) will arrive
I get a mysterious empty bag in the post from BT asking me to return fault products, I call up BT on 22/8 to check what the bag is, they say it's a mistake and there is nothing wrong with the order
I take the day off work (28/8) to collect the vision box as it says you need to be there to sign for it
The box doesn't arrive, day off work wasted
I call BT on 28/8 to ask what's up and they say that my whole order has been stopped because the engineer would never go out on a saturday. Not that the order has been attempted to move, or I have had a call from BT to explain the problem, that my WHOLE order (tv, broadband, phone) has been stopped and it is only because I've just called them that I know the state of the order. As such, no services will be available as promised.
I explain that I have no TV, Phone or Broadband and that my wife works from home so this is a major problem. I get told than an expert will call me and take me through the process, however, for some reason this wont be for another four days (1/9) before I am contacted to find another date
I will now have to take another day off for the engineer (my wife doesn't want to be responsible for discussing the installation with the engineer), and my wife will have to buy a 3G dongle (we do not get bt free wifi reception) so that she can still work.
I've only been with BT for 3 weeks now, but I've been let down by silly mistakes, poor service and I'm still waiting in a house without any services.
This isn't the service I expected ... I think moving to BT was a mistake.
David

Hi Mellidav,
Welcome to the community forum. I can take a look at the details of your complaint. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

After a new Itunes update, itunes now treats me like a new customer, all of my podcasts playlists have gone??

After a new Itunes update Itunes no longer has my playlists, music or podcasts, It thinks i am a new customer. Also internet explorer will not work and goes to "front page" ? What has happened, have I got a bug?

Read this Apple Discussion Thread and possible solutions. The audio jack has been the main culprit, also certain sync and automation settings including connected remotes.

Newie-tried all of the advice I have been given!!! please help!

Hi
I got a shiffle for my daughter, initial problems then worked fine. Then it just wasn't recognised by the pc as an ipod - don't know what i did but it started working fine. Got my hubby a nano 4 crimbo and get wizard to install drivers/softwaree everytime w elog in. Removed programmes, like before, updated drivers - re-installed itunes and still get the *** wizard. According to what I have read drivers shouldn't need to be installed when you have latest itunes. I'm no techie (as u may gather) and have nothing exciting on my pc!!!! It is recognised as an ipod by windows then goes straight to the wizard. Like I say have had problems b4 but have had them sorted and one shuffle was for my dad whilst in intensive care so memory a bit hazy of that time. Any help (pls pls) much appreciated!!!!!

Hi
A bolloon pops up says ' New hardwre-ipod' then a found new hadware wizard pos up trying to get me to install software with a choice of automatically or from a specific location. It all goes pear shaped from there.................

All 4 of my computers have been deauthorise trying to add new one

all 4 of my computers have been deauthorise trying to add my new one what to do anyone thanks

Try downloading an older version of the Airport Utility for 10.4
http://support.apple.com/downloads/#airport%20utility%20for%2010.4.11
Or
Get a new Mac and let your iBook piggy back on the network.

Have copied my iTunes library back-up from my external hard drive (saved from my iTunes on my pc) onto my new Macbook and loads of the tracks have been duplicated, some four times some not at all?? any ideas guys?

Have copied my iTunes library back-up from my external hard drive (saved from my iTunes on my pc) onto my new Macbook and loads of the tracks have been duplicated, some four times some not at all?? any ideas guys?

Have copied my iTunes library back-up from my external hard drive (saved from my iTunes on my pc) onto my new Macbook and loads of the tracks have been duplicated, some four times some not at all?? any ideas guys?

After I edited my contact list on my iphone I set up the icloud account. Now all of my old contacts have been added to the edited ones. If I delete the icould will I lose all of my contacts or just the ones brought in by icloud?

After I edited my contact list on my iphone I set up the icloud account. Now all of my old contacts have been added to the edited ones. If I delete the icould will I lose all of my contacts or just the ones brought in by icloud?

You cannot delete an Apple ID, you can just stop using it. If your photos are still on your phone now, then I suggest you do back them up. Transfer them from the phone into your iPhoto Library. iCloud only backs up your Camera Roll automatically. But the Camera Roll only contains new photos that were taken but not yet transferred using iTunes.

I have recently updated my macs software then been onto Photo Booth and realised that all of my pictures/videos have been deleted and are not in iPhoto? Im not sure where they have all gone?

PLEASE HELP
I have recently updated my macs software then been onto Photo Booth and realised that all of my pictures/videos have been deleted and are not in iPhoto? Im not sure where they have all gone?

Photobooth and iPhoto are two quite different apps with no connection between them. I'd try the Using Mac OS X forum for whatever version of the OS you have.

HT2905 Most all of my 1700 songs have been duplicated in iTunes. I have downloaded the instructions how to delete the duplicates but it says "sort by the date you added" and i have no column that says that. I am running windows xp.

Most all of my 1700 songs have been duplicated in iTunes. I have downloaded the instructions how to delete the duplicates but it says "sort by the date you added" and i have no column that says that. I am running windows xp.

Apple's official advice is here... HT2905 - How to find and remove duplicate items in your iTunes library. It is a manual process and the article fails to explain some of the potential pitfalls.
Use Shift > View > Show Exact Duplicate Items to display duplicates as this is normally a more useful selection. You need to manually select all but one of each group to remove. Sorting the list by Date Added may make it easier to select the appropriate tracks, however this works best when performed immediately after the dupes have been created. If you have multiple entries in iTunes connected to the same file on the hard drive then don't send to the recycle bin.
Use my DeDuper script if you're not sure, don't want to do it by hand, or want to preserve ratings, play counts and playlist membership. See this thread for background and please take note of the warning to backup your library before deduping.
(If you don't see the menu bar press ALT to show it temporarily or CTRL+B to keep it displayed)
tt2

TS3999 all my non-recurring appointments have been deleted from my iphone. The are listed on my pc in outlook under icloud archives. How do I get these appointments back on my phone

All my non-recurring appointments have been deleted from my iphone. They are stored in outlook 2010 under the archiveicloud calander. How do I restore these appointments to my phone? Thanks

The pics are gone. This is what a restore is. You erased your iphone, reinstalled your software, then added back your settings from the date of the last backup.
You should have imported your photos to your computer as you would with any digital pictures, before any restore or update.
Sorry

How to view all the ejb's that have been deployed.

Is there any option to view all the ejb's that have been deployed.

In Oracle9iAS , you can use Enterprise Manager to view
all that is deployed and get lot more information about the ejbs, servlets, JSps etc...
more info available at
http://otn.oracle.com/docs/products/ias/doc_library/90200doc_otn/core.902/a92171/monitor.htm#1005616

HT1725 I can't downlaod my purchased music to my iPad.I tried using the computer and it said all purchases for this account have been downlaoded.The musics are on my music folder on the iPad but they are not playing.Help me out.

I can't downlaod my purchased music to my iPad.I tried using the computer and it said all purchases for this account have been downlaoded.The musics are on my music folder on the iPad but they are not playing.It's showing download error.Tap to retry on the download section of iTunes on the iPad.I just change from iPad2 to iPad 4G and I started having this problem..Help me out.

Try here > Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT2729 all download and file copies have been paused. the disk you are attempting to use is full

this is the message im having trouble with.
all download and file copies have been paused. the disk you are attempting to use is full
what do i do now?
thanks

Perhaps the destination you are trying to download to is full; that's what the message says, after all.
If you're trying to download directly to an iPod touch, then perhaps it is full up.
If you're trying to download to your computer, is there space on your hard drive? Alternatively, is the hard drive set to "read only" or are your account permissions set to deny you the option to save files?

Hello I am having problems viewing areas of a pdf...it's a form fillable pdf that someone else has completed and saved..I'm able to view all but the areas that have been filled in.. any info would help

Hello I am having problems viewing areas of a pdf...it's a form fillable pdf that someone else has completed and saved..I'm able to view all but the areas that have been filled in.. any info would help

Hi Bob, I just tried your suggestion, but the interactive PDF is in spreads by default, no way to change the setting. When I choose to view by single page in Acrobat, it displays a single spread.
When I choose to view by spreads, it displays 4 pages, two spreads. That's the topic of this whole discussion, I believe. I do own CS 6 at home, however my employer supplied me with CS 5.5. And I have very little, if any, influence on purchasing.
So, I have no good way to make an interactive PDF (with differing recto/verso headers and footers), that is accessible and shows the correct header/footer. It's either single pages (with one header/footer), or recto/verso headers/footers but PDF only as a spread, as well as I can tell.
Unless you know something else I can do...
Best, Marilyn

Please tell me how to get my icloud music on to a new pc. the only thing I have been able to download is purchased music

Please tell me how to get my music from the icloud to a new pc. The only thing i have been able to download is purchased music.

Was this music ripped from CD's or downloaded from somewhere other than iTunes?

New Customer - All my experiences so far have been...

Similar Messages

Maybe you are looking for