New customer (well been away from bt for ten years...
Hi everyone
this is my first post so be gentle! this morning I had a text message telling me my brand New phone service was ready to use,great thinks I. So I tried to phone the mrs from work but I went through to some body else's phone,not good BT.
I tried the helpline and was told they had to test the line,so I had to go home from work and unscrew the box plug the phone into a master socket and retry,obviously still dead. Phoned the helpline again and they told me that I would have to have an engineer out to check and poss pay 99pounds,so they cant get out until Saturday,so another day off work and poss 99 pounds poorer.
I feel like I am banging my head against a brick wall,has anybody else had similar problems?
oh.. And the poor people who my New number goes to are getting my calls!
the charge is only made if the fault is found to be with your equipment or internal wiring after the master socket it sounds more like an extrnal /exchange problem which will be no charge they just need to check the line from your end to re check the routing
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