NEW CUSTOMER WITH INTERMITTENT SERVICE - IN NEED OF ADVICE

Let me preface this post by stating that I am a new Verizon Customer, as of a few weeks ago. I've really enjoyed my Verizon FiOS services, which consist of the Verizon Triple Play with the upgraded 35/35 internet package. I have wanted the service for quite a while, but it was not available to me until I moved to VA.
With that said, I am asking for some help in diagnosing the following issues that have plagued me for the last two days going on a third.
11/23 (Wednesday): Data stops working. No "Internet" or "WAN Coax" lights on router. Chat with Verizon Support online who walks me through a reboot followed by a reset/restore of router, neither of which, work. He then schedules a technician for the following day.
11/24 (Thursday):
10:30 am - Technician arrives and gets cracking on the problem. After a short time, he determines the modem needs to be replaced. He swaps it out for another and data is restored.
1:30 pm - Data fails again. This time my "Internet" light is orange and the "WAN Coax" light is green as normal. I contact Verizon Support, via telephone, and he walks me through the entire reboot followed by reset/restore of router again. This does not work. He ends up remotely restarting my ONT, which gets my service working again.
3:30 pm - While on the phone with family, my call was disconnected abruptly. I go into my office to see the "Internet" light is orange again. I call Verizon Support and am once again run through the entire reboot/reset process. This does not work. Instead of the remote reboot, she walks me through manually rebooting the ONT by unplugging the power and battery. The service is restore and working correctly again. Regardless, she still scheduled a technician for the next day.
11/25 (Friday):
10:15 am - Technician arrives. I describe the intermittent issue occurring since his visit the day before and he proceeds to replacing the ONT. He even replaced the coax cable from splitter all the way to the modem. He cleaned up the slack in all the original wires and really took his time trying to make sure everything was good. I was really confident that this was a done deal.
8:00 pm - Really bad failure this time. FiOS internet, telephone, and TV all fail. I got on the phone with Verizon Support and after explaining the whole story, she was nice enough to not waste my time with a router reboot. She read through my log of support calls and service visits and automatically scheduled a technician for tomorrow. We'll see what happens next.
Since getting off the phone with support, I manually rebooted the ONT and all services are restored. Hopefully this will tie me over until morning.
I've read a number of threads on this forum and have noticed that there are some pretty sharp guys and gals here who seem to be able to successfully trouble shoot these types of problems without ever being there. I am hoping this post falls into that category. I really want this fixed and do not feel like losing FiOS in the pursuit of consistent service. Any help that any of you can provide will be greatly appreciated.
Thanks in advance!

Hello Dewarwd,
Sorry to hear you have had repeat trouble. You mentioned a field tech was coming back out that should of happened Sat. If you are still having an issue since that visit let us know. I have sent you a private message to assist further.
Thank you
Mike_VZ
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms of Service, or your Customer Agreement Terms and Conditions or Plan.

Similar Messages

New Customer with still no service

Hi all,
On tues morning at 8am I had a working phone line and Internet connection through Talk Talk.
I was scheduled to change to BT sometime on Tues.
My new router was delivered and I had two messages and emails telling me that first my phone was now up and running, and then my Internet was too and to plug in my equipment.
Well reading all the forums I'm sure you can all guess that actually it wasn't. Nothing worked at all.
I spent the best part of 2 hours getting through the automated service to be told the fault was very close to my house and an engineer would be out to fix it before 6pm today. And they would ring me if they needed access to the property. Well guess what again? Not a sight or sound of any engineer anywhere near. But of course on contacting BT I was told 'they were working on it right now'..... No they aren't.
Apart from all the usual extra expenses I've incurred, how the hell do I actually get something done?

Hi Chidules,
Once contacting the BT care Team (Mods) they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.
Please be aware that this timeframe does not include weekends and Bank Holidays. The timeframe will also vary during busy periods.
Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Cheers
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.

New Customer with Service Issue

I am very frustrated with Verizon & customer service. Our family is new to Verizon within the last month. We drop calls all the time and get choppy service by our house. I talked to local store and they advised for me to call Customer Service. The representative made me reset my new phone and everything, then they sent me to next level support. The next level support did a case and tried to sell me an extender which I refused to do. I am a new customer who spent alot of money to switch why should a spend another $250. The next level suppport stated they would call me back today after the case was resolved & did not. After a few dropped calls today, I called back, the first next level support person wanted to reset my phone again and told me the engineer said there not really an issue. He had me on hold several times and on the phone for over 25 minutes. The call then dropped and rep never called me back. Got on the click to chat and Hannah called me to try to resolve. She sent me to next level support who could only offer to sell me the network extender. I feel that I should have never switched from AT&T to Verizon because they just want me to spend more money and not resolve my issue. I am stuck in a contract and if there is an emergency that happens in my area then my children will never be able to get ahold of me. My childrens safety is the most important thing to me but not to Verizon. Very disappointed!!!

Why did you switch?
Why didn't you figure this out during the return period?
You don't have access to any landlines for children to contact you in an emergency?

New Customer with DVR Capacity questions

I just ordered FIOS and was promised by the sales person that came to my door that a dvr that would hold 300 standard recording hours and 88 HD recording hours. I called verizon to verify this and I can not get a straight answer. I see on the verizon website the 2 different type dvrs from Motorola. The 160 GB drive and the 500 GB drive. I read many threads and even the 500 GB disk will not meet the numbers quoted to me by the sales person. The only way I know to get the recording hours promised is to add an external SATA drive to the DVR.
I have called Verizon 2 times and can not get any answers to this question. They can not tell me the type dvr that will arrive on install day. They can only say that I will get a multi room dvr and a standard dvr. I need 2 of these dvrs since my wife sometimes records 4 shows at the same time. I also tried to contact the Verizon installer to get answers and no response.
Can anyone clarify any of this for me before I cancel my order ?
Thanks

rpitster wrote:
I just ordered FIOS and was promised by the sales person that ... that a dvr that would hold 300 standard recording hours and 88 HD recording hours ... the only way I know to get the recording hours promised is to add an external SATA drive to the DVR ... I need 2 of these dvrs since my wife sometimes records 4 shows at the same time ... Can anyone clarify any of this for me before I cancel my order ? ...
Probably not. At some point in the future when Verizon begins rolling out something called "Verizon Media Center" equipment, users will be able to get expanded capabilities. Unfortunately that time isn't here yet so you have fewer options.
Usually current initial installs cannot specify the exact model device, but only that the devices delivered will meet the order specifications. In other words, you will receive a DVR, but it may not be the latest or largest model. It depends on a number of factors such as what's available at the dispatch location, what's available on the truck, etc. Sounds pretty haphazard I guess, but it's really not all that bad. Besides, you just may end up getting the latest, largest whatever. It's a roll of the dice, but my personal view after about a year of FiOS is that the technology and performance are worth whatever "teething" issues one encounters. Others of course may disagree.
Things change once you actually have the equipment in your home. Then you have the ability to switch, trade up, etc., depending on your needs. Note that there often is some sort of fee associated with changing certain gear, especially if it's not defective.
It would be nice if each new order provided brand new gear with the latest and largest specifications, but that simply is not practical and is not standard industry practice. Sorry if you are not happy with this news, but it's the best I can offer based on the prevailing situation..

Can we build a new custom form using self service web applications in 11i?

I have been using Template.fmb to build new custom forms in Oracle Applications 11i. We wanted to know If we can build new forms using self service web applications to get the web form feel in 11i.
Please let me know the reason.
Thanks in advance
Nel

I have been using Template.fmb to build new custom forms in Oracle Applications 11i. We wanted to know If we can build new forms using self service web applications to get the web form feel in 11i.
Please let me know the reason.
Thanks in advance
Nel

I ahve a new computer with windows 8.1 and need to transfer data from lightroom 4 on my old computer

How do I do the transfer to a new computer with a new version of lightroom? I tried to use windows easy transfer to transfer all data and found that it did not work to transfer from vista to windows 8.1. It apparently worked in windows 8, but not 8.1. Any experience? I do have the catalog backup that I can put on an external hard drive and the two computers are on a network.

Try http://members.lightroomqueen.com/index.php?/Knowledgebase/Article/View/1165/187/how-do-i- move-my-catalog-photos-and-other-lightroom-files-to-a-new-computer

New customer with extremely slow boadband speeds

My BT Broadband was activated on Monday 12/08/13 and ever since my broadband has often been unusable due to such poor speeds. I know in the literature BT provide, it states that it may take 3 days for the speed to stabilize, but I am now around the end of that 3 day period and there is no improvement. I have done 20-30 speed tests over the last 3 days and the highest download speed I have seen in 0.9mb/s. Only on one occasion was it this high, usually, it ranges between 0.16mb/s and 0.3mb/s. Strangely, my upload speed tends to be higher at around 0/9mb/s.
I switched from Sky Broadband where I was getting at least 2.5mb/s even on a bad day, but usually my speed was over 4mb/s. When installing the BT broadband, all I have done is replace the 4 year old Sky router with the new BT Home Hub 4. Everything else is the same, so I see no reason why I shouldn't be able to achieve the same speeds as before.
I work from home and need a constant and stable internet connection. I haven't been able to work since BT broadband was installed. I need to fix this ASAP please, any advice would be greatly appreciated...

1. Best Effort Test: -provides background information.
Download Speed
1.84 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.84 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 4.69 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.93 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.93Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

I have just bought a new computer with Windows 7 and I need to transfer all my I tunes records from my Windows Xp computer. How do I do this without losing any of my songs?

I have just bought a Compaq Desktop Computer with Windows 7 but I do not want to set itup until I know how to transfer my 1800 songs from my ITUNES library on this old Windows XP Pro to a new set up on my Compaq. If anybody could please help me in simple language ( I am only a user with very little knowledge and nil jargon) I should be most grateful. Is there anybody out there to solve my dilemma?

Did you purchase all your music from iTunes, or import it from CDs?
If you've purchased all your music from iTunes, it now keeps track of your purchased items. All you would need to do is download iTunes on your new computer and log in with your Apple ID (the account you set up on iTunes). Then on the right hand side (in the bar) near the top there is a section that says "Purchased" *NEW*. There it will show you all your music and give you an option to re-download it on to your new computer. *You will need to authorize the new computer and deactivate the old one if you're not using it anymore*
If you imported your songs (or otherwise obtained), my best suggestion to you is to get a USB stick/thumb drive/external hard drive and copy all your music from your old computer on to the USB stick. (You can do it with a network, but that's assuming you have one set up already in your home).
To do that, you need to go to Music > iTunes > iTunes Library (folder) (this may not be exact as I use a Mac. I'm going from memory here). Right-click the folder and click "Copy". Go to My Computer and click on whatever drive is your external/USB stick (would be like E:\ or something). Double click on that, then right click in the next window and click Paste. This will copy your entire iTunes Library on to the separate hard drive.
Once it is finished (and with 1800 songs it will take a while, so go read a book or something), properly eject the external hard drive and plug it in to your new computer. Open Music > iTunes and do the same process to copy and paste the folder into there.
Once that is finished, open iTunes and all your music should be there. If not, go File > Import Folder and then find your iTunes Music folder and click it, then click Import and it will import them into iTunes for you.
Hope this helps and is clear enough for you. If you have any other questions, please ask and I'll do my best

HT5568 My computer stopped uploading the new software with a popup that Safari needed to close, now it won't resume

What are my next steps if my computer hangs up during the new OS software download process? A pop up appeared for me to close Safari, then it stopped and I cannot reboot with it mid-stream.

It's not common for there to be a hang related to Safari being active; that's more typical of a (failed) patch installation process, and something having gotten tangled.
To attempt to clear Safari, press and hold the option key ⌥ and click and hold (option-click) on the Safari icon in the dock, and (when the pop-up appears) select Force Quit. Alternatively, Command-Option-Escape ⌘⌥␛and select Safari from the pop-up, and kill it.
If that fails (and after you've closed everything else) and you can't get Safari to exit, then press and hold the power button for about 10 seconds to force a shutdown.

Buy new iphone with just 30 days warranty (need help pls)

Hi all, i've just bought an iphone 4s 32Gb with zp code (hongkong) for my friend on February 11 2013. and didn't activate it until now
i looked up in estimated expiration date ended on April 13 2013.
I have no ideas why it's happen. Can somebody please help me with this.
Thank you

Someone else purchased this phone. It has been re-packaged & sold to you as new. Again, that's what can happen when you don't purchase from an authorized source...you get scammed.
Sorry this has happened to you, but no one here can help you. You'll have to deal with the folks you purchased this phone from.

NEW PC With Windows 7 Pro. NEED TO RE-INSTALL ADOBE 3D

The company I work for changed my PC several times. I need to re-install ADOBE 3D.
It was purchased by my Company back in 2008. When I ask some one from IT, they sent ME Adobe 3D version 8 install. It keeps failing. I still have my license key. Need help.
see attached image of error. I have Office 2010

http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html

HELP! new mac user & iphone-a-holic in need of advice.

Hi All
My rubbish dell laptop blew-up last month, so treated myself to a new macbook.
Is there a way I can sync my old-iphone and all its content to my new mac?
Hope very welcome!
Best

Follow the instructions here:
http://lifehacker.com/242468/geek-to-live--how-to-move-an-itunes-library-from-a- pc-to-mac-and-back
and here:
http://www.myfirstmac.com/index.php/mac/articles/how-do-i-move-my-itunes-library -from-pc-to-mac-and-keep-my-settings-intact
Welcome to the Mac world!
When you're done with the above, do the following:
Disable auto sync under preferences(In the edit menu).
Connect your phone, do not sync.
Right-click the phone in the device pane & select backup.
Right-click the phone in the device pane again, select reset warnings.
Store>Authorize this computer.
Transfer the purchases on your phone: File>Transfer Purchases.
Put at least one contact & one event in your contact & calendar programs on your computer. They can be fake, doesn't matter. This will generate a merge or replace prompt when you do sync, select merge.(Do not sync at this point).
Then follow the instructions here for restoring from a backup, when prompted to create another backup before you restore, decline as we will use the backup created when we started:
http://support.apple.com/kb/HT1414
After you restore from your backup, this needs to be followed by a sync to restore your itunes content.
This is what's included in the backup you'll make & restore from:
http://support.apple.com/kb/HT1766

Importing data from Microsoft excel file to Oracle Database with Multiple Data Tables. Need expert advice and guidance

I posted a query on Importing data from Microsoft Excel to Oracle Database (Multiple Data Tables). I got some answer and reference from the forum.
I presented to my Oracle consultant and representative from Oracle Malaysia. They said impossible. I do not believe what they said. I do believe can be done.
Can someone help or direct me to an expert that can help me on this

e90f478a-c529-4c48-b189-51eebeaed477 wrote:
I posted a query on Importing data from Microsoft Excel to Oracle Database (Multiple Data Tables). I got some answer and reference from the forum.
I presented to my Oracle consultant and representative from Oracle Malaysia. They said impossible. I do not believe what they said. I do believe can be done.
Can someone help or direct me to an expert that can help me on this
We don't know the "query on Importing data from Microsoft Excel to Oracle Database (Multiple Data Tables). "
We don't know where you posted said query.
We don't know what "some answer and reference" you received "from the forum."
We don't know what it was that your "Oracle consultant and representative from Oracle Malaysia" said was "impossible".
So on what basis are we supposed to "help or direct" to "to an expert that can help "?

New email with selection Services problem

When I select text and choose "New email with selection" under Services, at least half the time, a new Mail message window opens, blank. Then, that blank Message window stays open, can't be closed, and the only way I can get out of it is to Force Quit Mail. I had (and often reported) this same problem under previous OS X versions, and have been hoping that it would be fixed in Yosemite, but not yet!

Standard Apple Mail. I'm running Yosemite 10.10.1, and I'm amazed to see that About Mail says it's Mail Version 8.1 (1993), copyright 1995-2014 Apple Inc.
Interesting thought, do you think that it doesn't like to work with itself? Actually, I'm fairly sure I've had the problem inside of other apps but I should document that. I'll keep notes to see where this happens.

Problem with new Customer

Hi,
I added a new Customer with DiApi.
1. Get a existing customer with the GetByKey Method
2. Create a new CardCode and change the customers CardCode to the new one
3. Call Add()-Method to add as a new customer
Success!
Next Step: I wrote some methods to search and show the BP-Dialog like a user will do this. The method fills the CardCode Inputfield with the new CardCode from Step 2, after this the Dialog will comitted by the Search Button. Now the dialog contains the customers data. The user is able to complete information like the customers name etc. now.
The Problem:
After changing the CardName in B1 and comitting the dialog, B1 changes the CardCode to a new one. The CardCode from Step 2 is no longer available.
E.G:
Created CardCode is 1000
After changing the CardName an commit its 1001
In OCRD for example CardCode 1000 is no longer available.
Whats up there?

I interviewed one of our B1 consultants... there is a buggy query behind the CardCode field...
Now it works!

NEW CUSTOMER WITH INTERMITTE​NT SERVICE - IN NEED OF ADVICE

Similar Messages

Maybe you are looking for

NEW CUSTOMER WITH INTERMITTENT SERVICE - IN NEED OF ADVICE