New-MailboxExportRequest questions

I'm hoping someone might be able to clarify a couple of questions on New-MailboxExportRequest:
1. How many export request can be in progress at the same time, by default? For example, if an administrator creates export requests for 1000 mailboxes, how many will be queued versus in progress?
2. A 10 GB mailbox is exported. One week later, another export request is generated for the same mailbox, which has gained an additional 50 MB of data. The export is pointed to the same PST used for the original 10 GB. Will the second export complete in
a more timely fashion since most of the content will not have changed from the original 10 GB export?

Hi,
Please find below answers of your questions.
1. In Exchange 2013, the maximum concurrent move request are 20 and i believe it's the same as of Export Request.
2. No, it will take the same time as it took before for exporting the mailbox.
Kindly mark this as answer if found helpful. thanks.
Regards, Riaz Javed Butt Consultant Microsoft Professional Services MCITP, MCITP (Exchange), MCSE: Messaging, MCITP Office 365
Many thanks!

Similar Messages

Removing mailbox (Remove-Mailbox) right after mail export to PST request (New-MailboxExportRequest)

Hi all,
I have a PowerShell script for archiving employee mailboxes after they leave the company. The script uses WinRM to connect to Exchange CAS where it:
exports user mailbox to PST files (New-MailboxExportRequest -Mailbox $user -FilePath $USER_ARCH\mail\MAIL_$user.pst)
export user archive mailbox to PST file (New-MailboxExportRequest -Mailbox $user -isarchive -FilePath $USER_ARCH\mail\Archive_$user.ps)
delete user mailbox (Remove-Mailbox $user
These 3 steps are executed one after another. Since New-MailboxExportRequest is asynchronous (only creates requests and exists), the
Remove-Mailbox is triggered right after the request is submitted. Since PST file is not created or is truncated, I believe
Remove-Mailbox actually removes mailbox even though there is active request for that mailbox. Logically the mailbox with bound active requests should not be removed and there should be warning.
I know there are many possible workarounds. Just want to know if this is by design or am I missing an option to above commands?
Best regards,
Blaz

The same happens in Exchange 2010 making this seem like it is by design. I can find no reference as to how to avoid this other than by changing your script.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

New-mailboxExportRequest exports the entire folder in spite of filter conditions

Hi there,
got an issue with exporting mailboxes,
script below exports entire inbox folder rather than just emails in the mentioned time frame
$export_date= [datetime]"10/29/2014 12:00:00 AM"
New-MailboxExportRequest -FilePath \\server\export\matthew.pst -IncludeFolders "#inbox#" Mailbox matthew_2014 -ContentFilter {( received -ge $export_date) }
already checked the value of $export_date it returns the right datetime value

Hi Mcmilad,
Try this and let me know if it works.
I removed the var with direct input, just to check if its working now for you.
The script shot above has missing hypen before -Mailbox parameter, And I have changed -gt instead of -ge
New-MailboxExportRequest -FilePath \\server\export\matthew.pst -IncludeFolders "#inbox#" -Mailbox matthew_2014 -ContentFilter {(Received -gt "10/29/2014") }
New-MailboxExportRequest -FilePath \\server\export\matthew.pst -IncludeFolders "#inbox#" -Mailbox matthew_2014 -ContentFilter {(Received -lt '11/29/2014') -and (Received -gt '10/29/2014')}
Filterable properties for the -ContentFilter parameter:
http://technet.microsoft.com/en-us/library/ff601762(v=exchg.150).aspx
Regards,
Satyajit
Please“Vote As Helpful”
if you find my contribution useful or “MarkAs Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

New-MailboxExportRequest Stuck in QUEUED and 0% no solutions work

Hello,
i have been trying for two weeks to export a user's mailbox with the following cmdlet:
New-MailboxExportRequest -Mailbox [email protected] -FilePath \\servername\c$\users\ADMINISTRATOR\desktop\exports\username.pst
It stays hung at Queued and 0% status. No matter what I do, it does not move past that.
I have tried the following after looking through the forums.
Get-MailboxExportRequest |Get-MailboxExportRequestStatistics
Name                                   Status
SourceAlias                           PercentComplete
MailboxExport                        Queued
USERNAME
0
Test-ReplicationHealth
Server          Check                      Result     Error
EXS01           ReplayService              Passed
EXS01           ActiveManager              Passed
EXS01           TasksRpcListener           Passed
I stopped and started the following services on my 2 CAS server and 2 Exchange Servers:
EX and EXS servers--Microsoft Exchange Replication
CAS Servers---Microsoft Exchange Mailbox Replication
No Change
I rebooted all of my mail servers....no change.
Tried a different user....same results...nochange
tried exporting to a different location...no change
tried the export request on different mail servers...no change
I am extremely tired of losing this battle for something that should be such a simple process. Any help or suggestions would be greatly appreciated.
Thanks
Cheston

Belinda,
I created a new MDB and attempted to do a MoveRequest for the mailbox. It also hung in QUEUED and 0%.
I didn't know the answer to your DAG question, but I did look and found no DatabaseAvailabilityGroups listed.
I ran it with a -BadItemLimit parameter...no change. below is the report.
[PS] C:\Windows\system32>Get-MailboxExportRequest | Get-MailboxExportRequestStatistics -IncludeReport |fl
RunspaceId                    : 534b8de7-4ac8-41fa-b1ae-47c52a3d30ba
Name                          : MailboxExport
Status                        : Queued
StatusDetail                  : Queued
SyncStage                     : None
Flags                         : IntraOrg, Push
RequestStyle                  : IntraOrg
Direction                     : Push
Protect                       : False
Suspend                       : False
FilePath                      : \\ex01\pstback$\USERNAME.pst
SourceAlias                   :
USERNAME
SourceIsArchive               : False
SourceExchangeGuid            : f4ada6c7-a574-4003-8fd8-c4e8d20e2821
SourceRootFolder              :
SourceVersion                 : Version 14.1 (Build 289.0)
SourceMailboxIdentity         : DOMAIN.COM/OU OF EMPLOYEE/USERNAME
SourceDatabase                : Employee
TargetRootFolder              :
TargetVersion                 : Version 0.0 (Build 0.0)
IncludeFolders                : {}
ExcludeFolders                : {}
ExcludeDumpster               : False
ConflictResolutionOption      : KeepSourceItem
AssociatedMessagesCopyOption : DoNotCopy
BatchName                     :
ContentFilter                 :
ContentFilterLanguage         :
BadItemLimit                  : 100
BadItemsEncountered           :
QueuedTimestamp               : 7/31/2014 9:32:43 AM
StartTimestamp                :
LastUpdateTimestamp           : 7/31/2014 9:32:43 AM
CompletionTimestamp           :
SuspendedTimestamp            :
OverallDuration               : 00:12:51
TotalSuspendedDuration        :
TotalFailedDuration           :
TotalQueuedDuration           : 00:12:51
TotalInProgressDuration       :
TotalStalledDueToHADuration   :
TotalTransientFailureDuration :
MRSServerName                 :
EstimatedTransferSize         : 0 B (0 bytes)
EstimatedTransferItemCount    : 0
BytesTransferred              :
BytesTransferredPerMinute     :
ItemsTransferred              :
PercentComplete               : 0
PositionInQueue               : 1/1 (Position/Queue Length)
FailureCode                   :
FailureType                   :
FailureSide                   :
Message                       :
FailureTimestamp              :
FailureContext                :
IsValid                       : True
ValidationMessage             :
OrganizationId                :
RequestGuid                   : d03f9afd-202d-4ce0-80b6-6352bf21669a
RequestQueue                  : Employee
Identity                      : RequestGuid (d03f9afd-202d-4ce0-80b6-6352bf21669a),
                                    RequestQueue: (f233259e-d404-4aff-b35e-a4137218f895)
Report                        : 7/31/2014 9:32:43 AM [EX01] 'DOMAIN.COM/Users/Administrator' created request.
                                7/31/2014 9:32:43 AM [EX01] 'DOMAIN.COM/Users/Administrator' allowed a
large amount of data loss when moving the mailbox (100 bad items).

The term "New-MailboxExportRequest" is not recognized.

Hi,
I'm trying to backup the mailboxes on my exchange server 2010 running on server 2008 R2 using the script from Steve Goodman (http://www.stevieg.org/2010/07/using-the-exchange-2010-sp1-mailbox-export-features-for-mass-exports-to-pst/)
I followed every step that is described in the tutorial. But if I run the script I get: The term "New-MailboxExportRequest" is not recognized as the name of a cmdlet, function, script file, or operable program.
The permissions for the folder are: exchange trusted subsystem, administrators Full control. I ran the command
"New-ManagementRoleAssignment -Role "Mailbox Import Export" -User Administrator" in the powershell of exchange. I tried exporting a single mailbox to PST but I got the same error. Nothing seems to work.
Does anyone know a solution? Help would be appreciated.
Cheers

Hi Sturme,
I suggest you follow this document use New-MailboxExportRequest to export the mailbox, then check whether this issue will occur or not.
New-MailboxExportRequest
http://technet.microsoft.com/en-us/library/ff607299.aspx
If you want to use the script from Steve Goodman, please paste the exact error you get (when you run it in Exchange Management Shell ).
Thanks,
Evan
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Am being prompted to enter security questions when making a purchase on my new IPad. I don't believe I have ever setup security questions on my apple id. How to I create new security questions?

I am being prompted to enter security questions when making a purchase on my new IPad. I don't believe I have ever setup security questions on my apple id. I have tried logging into my apple id and have chosen the security and priviacy settings to set up security questions. However I am prompted to enter answers to security questions and am told they don't match. How to I create new security questions or reset them?

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(104011)

What happend New-MailboxExportRequest cmdlet in exchange 2013 SP1 is missing?

Cmdlet New-MailboxExportRequest is not recognize cmdlet in Exchange 2013 SP1
How can i do export mailbox to pst file in exchange 2013 SP1?

You might be facing this issue because of not having the rights to execute the New-MailboxExportRequest CMDLET.
Follow the steps given below in order to export the mailboxes into PST file
1. Open the Exchange Console and run:
New-ManagementRoleAssignment -Name "Import Export PST" -SecurityGroup "Organization Management" -Role “Mailbox Import Export"
This will generate a new role group called Import Export PST to the Oranization Management group with the role Mailbox Import Export.
You should Close and Restart the Exchange Management System again so that the changes made will get reflected in the settings, otherwise you will still get the same erroriIf not
restarted. Now move to the next steps.
2. Assign “Mailbox Import Export” role to it.
3. Add Desired Users to Role Group
4. Create Network Share ( Exchange Trusted Subsystem group has read/write permission to NTFS Permissions)
5. Run PS New-MailboxExportRequest
6. Monitor New-MailboxExportRequest
Verify PST File has been created on the network Share and you are done.
If you get the same error again, then there will be some hardware or software issues due to which you are not able to export mailboxes into PST files. In that case, you can make
use of any third party tool like Stellar Phoenix EDB To PST converter, which will help you to export your exchange database files to PST files easily and quickly. You can try this software by downloading its demo directly from their site http://www.stellarinfo.com/email-repair/edb-pst-converter.php

What is the max number of New-MailboxExportRequest that can be InProgress at the same time?

I haven't been able to find an answer for this, so I'm hoping someone can clarify off the top of their head.
If you queue up a large number of New-MailboxExportRequests, how many of them can be "InProgress" at once? I'm assuming there is an upper limit on the number that will be processed, with the others remaining queued.
As a follow up, is that default number something you can modify?

Hi,
The default maximum simultaneous move requests is different for each parameter:
MaxActiveMovesPerSourceMDB
MaxActiveMovesPerTargetMDB
MaxActiveMovesPerSourceServer
MaxActiveMovesPerTargetServer
To override the default value, you can refer to the article provided by Josh above. Even though this article is for Exchange 2010, these values in Exchange 2013 are exactly the same ones set by default in Exchange 2010, Exchange 2013 follows them.
Thanks,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Belinda Ma
TechNet Community Support

New-MailboxExportRequest remains "queued" at 0%

Greetings, my mailbox exports are going into "queued" status, and remain at 0% complete even after many hours.
This is occurring on every mailbox which we've tried to export (about a dozen so far), and they are scattered across all 16 of our DBs.
It was working fine in December, and we've been trying for months to find out why it stopped working.
The environment is 2x CAS/HT front-ended by an F5 appliance, and a two-member DAG with a FSW. All servers are at Exchange 2010 SP3 RU5.
This is my command line:
New-MailboxExportRequest -verbose -Mailbox '<<mailboxname>>' -Name '<<exporttaskname>>' -BadItemLimit 999 -AcceptLargeDataLoss -ExcludeDumpster -FilePath '\\<<fqdn>>\Mailbox-Exports\<<filename>>.pst'
Which results in this ---
[PS] C:\>Get-MailboxExportRequest | Get-MailboxExportRequestStatistics
Name Status SourceAlias PercentComplete
<<mailboxname>> Queued <<exporttaskname>> 0
...and the value in the PercentComplete does not increment, even when hours have passed.
MAPI is enabled on the mailbox. All of the DBs are mounted or healthy. We've rebooted all of the servers. We've restarted the replication service on all the servers. We've made sure the "MRSConfiguration" settings in MSExchangeMailboxReplication.exe.config
are at their defaults. There's nothing odd in the system or application logs.
Here are the results of a status check ...
[PS] C:\>Get-MailboxExportRequest | Get-MailboxExportRequestStatistics |fl
RunspaceId : bef8d2d9-4c7c-4dad-85c0-b7d4a6f4b5c1
Name : <<mailboxname>>
Status : Queued
StatusDetail : Queued
SyncStage : None
Flags : IntraOrg, Push
RequestStyle : IntraOrg
Direction : Push
Protect : False
Priority : Normal
Suspend : False
FilePath : \\<<fqdn>>\Mailbox-Exports\<<filename>>.pst
SourceAlias : <<mailboxname>>
SourceIsArchive : False
SourceExchangeGuid : 87945c65-ea8a-4a5c-808b-c35bb598d163
SourceRootFolder :
SourceVersion : Version 14.3 (Build 181.0)
SourceMailboxIdentity : <<ou+username>>
SourceDatabase : DB008
TargetRootFolder :
TargetVersion : Version 0.0 (Build 0.0)
IncludeFolders : {}
ExcludeFolders : {}
ExcludeDumpster : True
ConflictResolutionOption : KeepSourceItem
AssociatedMessagesCopyOption : DoNotCopy
BatchName :
ContentFilter :
ContentFilterLanguage :
BadItemLimit : 999
BadItemsEncountered :
QueuedTimestamp : 4/1/2014 10:57:02 AM
StartTimestamp :
LastUpdateTimestamp : 4/1/2014 10:57:03 AM
CompletionTimestamp :
SuspendedTimestamp :
OverallDuration : 01:57:04
TotalSuspendedDuration :
TotalFailedDuration :
TotalQueuedDuration : 01:57:04
TotalInProgressDuration :
TotalStalledDueToHADuration :
TotalTransientFailureDuration :
MRSServerName :
EstimatedTransferSize : 0 B (0 bytes)
EstimatedTransferItemCount : 0
BytesTransferred :
BytesTransferredPerMinute :
ItemsTransferred :
PercentComplete : 0
PositionInQueue : 7/7 (Position/Queue Length)
FailureCode :
FailureType :
FailureSide :
Message :
FailureTimestamp :
FailureContext :
IsValid : True
ValidationMessage :
OrganizationId :
RequestGuid : e60a43ca-a6de-438c-84b7-25a65c3ad26d
RequestQueue : DB008
Identity : RequestGuid (e60a43ca-a6de-438c-84b7-25a65c3ad26d), RequestQueue: (e90cea03-d8da-4870-b
1f9-95afcf6d2038)
Report :
[PS] C:\>
Has anyone else run into this problem and been unable to resolve it?

[PS] C:\Windows\system32>New-MailboxExportRequest -Verbose -Mailbox '**mailbox**' -Name '**exportrequest**' -BadItemLimit 999 -AcceptLargeDataLoss -ExcludeDumpster -FilePath '\\**fqdn**\Mailbox-Exports\**mailbox**.pst'
VERBOSE: [15:20:59.458 GMT] New-MailboxExportRequest : Active Directory session settings for 'New-MailboxExportRequest'
are: View Entire Forest: 'True', Configuration Domain Controller: '**fqdn**', Preferred
Global Catalog: '**fqdn**', Preferred Domain Controllers: '{
**fqdn** }', User Preferred Global Catalog: '**fqdn**', Preferred
Domain Controllers: '{ **fqdn** }'
VERBOSE: [15:20:59.473 GMT] New-MailboxExportRequest : Runspace context: Executing user: **domain**/Admin
Accounts/Admin **ME!**, Executing user organization: , Current organization: , RBAC-enabled: Enabled.
VERBOSE: [15:20:59.473 GMT] New-MailboxExportRequest : Beginning processing &
VERBOSE: [15:20:59.473 GMT] New-MailboxExportRequest : Instantiating handler with index 0 for cmdlet extension agent
"Admin Audit Log Agent".
WARNING: When an item can't be read from the source location or can't be written to the target location, it will be
considered corrupted. By specifying a non-zero BadItemLimit, you're requesting that Exchange not copy such items to the
target location. When the request is complete, such corrupted items won't be available at the target. When the source
is deleted, these items will be completely lost.
VERBOSE: [15:20:59.567 GMT] New-MailboxExportRequest : Current ScopeSet is: { Recipient Read Scope: {{, }}, Recipient
Write Scopes: {{, }}, Configuration Read Scope: {{, }}, Configuration Write Scope(s): {{, }, }, Exclusive Recipient
Scope(s): {}, Exclusive Configuration Scope(s): {} }
VERBOSE: [15:20:59.614 GMT] New-MailboxExportRequest : Searching objects "**mailbox**" of type "ADUser" under the
root "$null".
VERBOSE: [15:20:59.614 GMT] New-MailboxExportRequest : Previous operation run on global catalog server
'**fqdn**'.
VERBOSE: [15:20:59.629 GMT] New-MailboxExportRequest : Rereading object "**domain**/**ou**/**ou**/**account**" of type "ADUser" under the root "CN=**account**,OU=**ou**,OU=**ou**,DC=**domain**,DC=COM".
VERBOSE: [15:20:59.629 GMT] New-MailboxExportRequest : Previous operation run on domain controller
'**fqdn**'.
VERBOSE: [15:20:59.645 GMT] New-MailboxExportRequest : Searching objects "DB008" of type "MailboxDatabase" under the
root "$null".
VERBOSE: [15:20:59.645 GMT] New-MailboxExportRequest : Previous operation run on domain controller
'**fqdn**'.
VERBOSE: [15:20:59.692 GMT] New-MailboxExportRequest : [DEBUG] MDB e90cea03-d8da-4870-b1f9-95afcf6d2038 found to belong
to Site: **domain**/Configuration/Sites/**site**
VERBOSE: [15:20:59.692 GMT] New-MailboxExportRequest : [DEBUG] MRSClient: attempting to connect to
'**cas**.**domain**'
VERBOSE: [15:20:59.739 GMT] New-MailboxExportRequest : [DEBUG] MRSClient: connected to '**cas**.**domain**',
version 14.3.178.0 caps:07
VERBOSE: [15:20:59.785 GMT] New-MailboxExportRequest : Processing object "RequestGuid
(492b4d0c-1982-4f94-b7c5-603c5383cdcf), RequestQueue: (e90cea03-d8da-4870-b1f9-95afcf6d2038)".
VERBOSE: [15:21:00.565 GMT] New-MailboxExportRequest : Admin Audit Log: Entered Handler:Validate.
VERBOSE: [15:21:00.565 GMT] New-MailboxExportRequest : Admin Audit Log: Exited Handler:Validate.
VERBOSE: Creating mailbox export request 'RequestGuid (492b4d0c-1982-4f94-b7c5-603c5383cdcf), RequestQueue:
(e90cea03-d8da-4870-b1f9-95afcf6d2038)'.
VERBOSE: [15:21:00.581 GMT] New-MailboxExportRequest : Resolved current organization: .
VERBOSE: [15:21:00.581 GMT] New-MailboxExportRequest : [DEBUG] 4/3/2014 10:20:59 AM [**cas**]
'**domain**/Admin Accounts/Admin **ME!**' created request.
VERBOSE: [15:21:00.597 GMT] New-MailboxExportRequest : [DEBUG] 4/3/2014 10:20:59 AM [**cas**]
'**domain**/Admin Accounts/Admin **ME!**' allowed a large amount of data loss when moving the mailbox (999 bad items).
VERBOSE: [15:21:00.612 GMT] New-MailboxExportRequest : Saving object "RequestGuid
(492b4d0c-1982-4f94-b7c5-603c5383cdcf), RequestQueue: (e90cea03-d8da-4870-b1f9-95afcf6d2038)" of type
"TransactionalRequestJob" and state "New".
VERBOSE: [15:21:00.643 GMT] New-MailboxExportRequest : [DEBUG] Updating Index/ADUser data for RequestJob 'RequestGuid
(492b4d0c-1982-4f94-b7c5-603c5383cdcf), RequestQueue: (e90cea03-d8da-4870-b1f9-95afcf6d2038)'.
VERBOSE: [15:21:00.815 GMT] New-MailboxExportRequest : Previous operation that ran on:
'**fqdn**'.
VERBOSE: [15:21:00.815 GMT] New-MailboxExportRequest : Reading new object "RequestGuid
(492b4d0c-1982-4f94-b7c5-603c5383cdcf), RequestQueue: (e90cea03-d8da-4870-b1f9-95afcf6d2038)" of type
"TransactionalRequestJob".
VERBOSE: [15:21:00.862 GMT] New-MailboxExportRequest : Previous operation that ran on:
'**fqdn**'.
Name Mailbox Status
**mailbox** **domain**/**ou**/**ou** Queued
VERBOSE: [15:21:00.971 GMT] New-MailboxExportRequest : Admin Audit Log: Entered Handler:OnComplete.
VERBOSE: [15:21:00.987 GMT] New-MailboxExportRequest : Admin Audit Log: Exited Handler:OnComplete.
VERBOSE: [15:21:01.002 GMT] New-MailboxExportRequest : Ending processing &
[PS] C:\Windows\system32>

New-MailboxExportRequest -ContentFilter {size -gt 10KB} Invalid filter syntax

I would like to export massages of a mailbox, where mail item or attachment or anything is larger then XXKB
New-MailboxExportRequest
-Mailbox "User1"
-FilePath "\\server1\pst\User1.pst"
-ContentFilter {size
-gt 10KB}
The provided ContentFilter value is invalid. ContentFilter is invalid. Invalid filter syntax. For a description of
the filter parameter syntax see the command help.
"size -gt 10KB" at position 12. --> Invalid filter syntax. For a description of the filter parameter
syntax see the command help.
"size -gt 10KB" at position 12.
+ CategoryInfo
: InvalidArgument: (size -gt 10KB:String) [], ContentFilterInvalidPermanentException

Build is CU5.
I did not try other parameters. I`m looking how to find and remove e-mail massages grater then 25MB, because users do not clan there mailboxes. They ignore warning, ect. And to cover my »arsh«, priory moving massages to O365, i will do
export to PST, then delete and delete dumpster. But simple task like mailbox search, eDiscovery does not
search by size.
That does not work eider :
-SearchQuery "Size -gt 2024KB"
"Size > 1024KB"
'Size:>1024KB'
"Size:>1024",

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Sorry for the "New Guy" question. I am trying to do this the way I wished it worked rather than the way it does.
Lets say I have an Entity named "Current Database" with an Attribute named "Current Database Name". All this is in plan english for the Logical Model. Now when I generate the Relational Model I would like the Table named "CDCD_CURRENT_DB" and the column named "CURRENT_DB_NAME".
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Hi Sky13,
it can be done with glossary but it looks to me what you want is not that native to glossary approach.
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Entity property "Short name" goes to table abbreviation during engineering. There is a transformation script which will prefix table columns with table abbreviation if you need it. And another one can remove the prefix.
You can define plural name in glossary and if entity name is a single word then plural will be used during name translation.
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The Best Alternatives for Security Questions and Rescue Mail
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    b. Call Apple Support in your country: Customer Service: Contact Apple support.
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How do I get new security questions to answer if I forgot my old questions?

How do I get new security questions to answer if I forgot my old questions?

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699

How do I get new security questions if I dont have a rescue email

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Hello marquart33,
Thank you for the details of the issue you are experiencing with your security questions. I found an article with some useful information if you cannot remember the answers to your security questions:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
You can find the full article here:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

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