New Note: 990602 FAQ CCMS for MaxDB/liveCache

There is a new FAQ note which answers questions about CCMS for MaxDB and liveCache.
Don't hesitate to contact me when you are missing information in the note.
<a href="https://websmp104.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=DISPL_TXT&_NNUM=990602&_NLANG=DE>">Note: 990602 FAQ CCMS MaxDB/liveCache</a>
Message was edited by: Christiane Hienger

Correct link would be of course
<a href="https://websmp104.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=DISPL_TXT&_NNUM=990602&_NLANG=DE>">Note: 990602 FAQ CCMS MaxDB/liveCache</a>

Similar Messages

New Note: 846890 FAQ MaxDB/liveCache Administration

There is a new note which asnwers 27 questions about MaxDB/liveCache administration.
Don't hesitate to ask for missing information in this note.
<a href="https://websmp130.sap-ag.de/sap(bD1kZSZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=846890&nlang=E&smpsrv=https%3a%2f%2fwebsmp104%2esap-ag%2ede">Note: 846890 FAQ MaxDB Administration</a>

Hi Andreas,
just FYI, I've listed all the MaxDB FAQs (all created by Christiane!) in one of the stickies on top of the MaxDB/liveCache forum:
/thread/81856 [original link is broken]
Regards,
Roland

Why all my new notes doc are missing for some time after I added them.

This happens after I changed my iphone4 to iphone5.
All my old notes doc are still there, only those new ones that I've added will only stay for couple of days/wks in my iphone5 then will be gone.

Try a reset. Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo.

Index does not exist in database system MaxDB

Hi!
Could some one tell me what can I do with this error message.
This message is in Prod, it doesn't happen in Qas and Test environment. The Database and sap was down and up again.
The Index was active in prod. again.
I really need help.
Thanks in advance

Dear Mr. Rodriguez,
You wrote that the problem occurred on the PROD system.
Are you SAP customer?
If you are SAP customer plese see the SAP notes::
928037     FAQ: MaxDB Indexes
940420     FAQ: Database structure check (VERIFY)
990602     FAQ: CCMS for MaxDB/SAP liveCache technology
896023     Incorrect CREATE INDEX statement in DFACT.SQL
767598     Available documentation
If you are SAP customer, please create the ticket on queue BC-DB-SDB for
your issue.
Please review the Rules of Engagement at
Welcome and Rules of Engagement
Please provide more information to get clear on your problem:
-> What is the database version?
    < dbmcli -d <SID> -u control,<control> show version >
-> What were the errors in the knldiag* files?
-> If you restarted the database ones, it will be helpful to
    review the knldiag.old file for additional information.
-> Please run Database structure check & review the results.
Thanks you and best regards, Natalia Khlopina

Recovery in MaxDB-LiveCache Error

Hi experts,
Thank you very much in advance.
I'm making some restores (restore a complete database backup) and recoveries (restore a complete data backup and apply logs backups) tests make in a SCM 4.10 with LiveCache KERNEL    7.5.0    BUILD 042-123-145-415 MaxDB DBMServer 7.5.0    Build 042-123-145-415 and DBMGui 7.5.00.12.
I'm going to describe step by step the tests that I did and the result
Marks steps
1.- In SCM I did marks SAP Menu/Demand Planning/Planning/Interactive Demand PlanningInteractive Demand Planning
2.- MARK1
3.- Execute a complete data backup
4.- MARK2
5.- Execute a log backup
The result of the next steps is that i can NOT see MARK2, I can NOT do a Recovery
I have 4 mediums defines:
- Two for Complete Data Backup, Device Type File and Overwrite Option checked.
- One for Log backup, Device Type File and Autolog Option checked
- One for Incremental Data, Device Type File.
Recovery Steps
1.- Complete data backup recovery
    With Inizialization
     I recovery from a specified backup from history, with check botton on complete data backup that I execute after mak 1 --> Recovery is OK I can see MARK1
2.-
      a.- Without Inizialization
      Recovery from a Complete data backup and apply transaction log backup
     The only option that I have is to recovery from a medium i only can select one. --> I can NOT Recover
     b.- With Inizialization
           1.- Restore Last Backup (and mark Medium with Log Backup) -> I can't Recover
           2.- Restore Last Backup (and mark Medium with Complete data backup) --> Recovery OK but see MARK1
           3.- Restore a Specified backup from history --> I can NOT select a Log backup medium --> I can NOT recover
           4.- Restore a medium --> I can only choose Complete data backup medium --> I can NOT recover
(As it has come to read all mail up here PRIZE!).
(PS: Not if the prize is worth reading the line above you re-read the mail)
For any aclaration please contact me.
Thank you very much.
Regards.

Hello Alfonso,
A) What is the ticket number you created for SAP?
B) "The last tests I did I think I had checked all possible combinations( from last
backup, from a specified backup from history and from medium) without
restart until apply log backup and all these tests ended with error :
-24988 sql error db_activate RECOVER \"Fil113600\" DATA; -3004,
save/restore type mismatch. I selected to create a new medium when warning about medium definition appear."
1)Why you are not using the DBMGUI tool?
2) Review the recommended hints & notes above, see also note::
                                    767598 Available documentation
==> For SAP liveCache documentation in English:
   http://help.sap.com/saphelp_nw04/helpdata/en/f2/0271f49770f0498d32844fc0283645/frameset.htm
-> User Manual: SAP liveCache -> Database Administration -> recoveries
-> Database Manager CLI, Commands for Restoring <click>
-> Recovering a Database Instance with Initialization
    SAP MAXDB documentation ::
     http://help.sap.com/saphelp_nw04/helpdata/en/b1/78bb3ee5bf7173e10000000a114084/frameset.htm
     -> Background Knowledge -> Logging ->Using Log Entries at Restart or Recovery
    -> Background Knowledge -> High Availability
3) If you would like to use the dbmcli tool, try the following steps ::
    I assumed ::
<data-medium> - you created the complete databackup using this medium.
<medium_name_log> :: LOGBACKUP - your log backup medium
" Creating a backup medium in the standby instance for importing the log backups from the original instance:
medium_put LOGBACKUP <path_log>\save.log FILE LOG "
Run your test scenario 1: .. Mark1 ..., complete databackup; Mark 2...; create the log backup .
Aftet that run::
    dbmcli -d <SID> -u <dbm-user>,<pwd>
   <enter>
   dbmcli on <SID>>db_admin
   dbmcli on <SID>>util_connect
dbmcli on <SID>>db_activate recover <data-medium> data
dbmcli on <SID>>db_restartinfo
< run this command to find out which log backup has to be imported first.
   The Used Log Page line shows the next log page from which log entries have to be read.
   Reviewed the buckup history >
dbmcli on <SID>>recover_start LOGBACKUP LOG <number of logbackup>
< Run "recover_replace LOGBACKUP <path_log>\save.log <number of logbackup +1>"
    and so on, if you need to recover more as one log backups listed in backup history,
    and created successfully. >
dbmcli on <SID>>recover_ignore
< after this command the liveCache will be in the ONLINE state >
dbmcli on <SID>>exit
4) For example I run the following steps in my local database::
dbmcli -d MAXDB1 -u control,control
dbmcli on MAXDB1>db_offline
OK
dbmcli on MAXDB1>medium_getall
OK
LOGBACKUP       C:\sapdb\data\MAXDB1\backup\LOG FILE    LOG     0       8
NO      NO              20080226153620 20080226153620          NONE    0
INITIALBACKUP   C:\sapdb\data\MAXDB1\backup\DATA1       FILE    DATA    0
8       YES     NO              20080226154106 20080226154106          NONE
0
dbmcli on MAXDB1>db_admin
OK
dbmcli on MAXDB1>util_connect
OK
dbmcli on MAXDB1>db_activate recover INITIALBACKUP data
OK
dbmcli on MAXDB1>db_restartinfo
< checked the results of "Used LOG Page" & Backup history file.
   I had only one log backup created after I run the complete databackup =>>
dbmcli on MAXDB1>recover_start LOGBACKUP LOG 001
dbmcli on MAXDB1>recover_ignore
dbmcli on MAXDB1>db_state
OK
State
ONLINE
dbmcli on MAXDB1>exit
OK
Thank you and best regards, Natalia Khlopina

Backup using backint fails for maxdb

Hi All, I have configured backint for backup of maxdb for content server 640. I configured it as per the documents available, created the configuration fiale and the parameter file. Created the backup medium in dbmgui. Now when i try to run the backup using the pipe am getting the above mentioned error. Please find below the dbm.ebp log for the same...
more dbm.ebp 2009-10-22 02:06:08 Setting environment variable 'TEMP' for the directory for temporary files and pi pes to default ''. Setting environment variable 'TMP' for the directory for temporary files and pip es to default ''. Using connection to Backint for MaxDB Interface. 2009-10-22 02:06:08 Checking existence and configuration of Backint for MaxDB. Using configuration variable 'BSI_ENV' = '/sapdb/CFC/lcbackup/apoatlas.env' as path of the configuration file of Backint for MaxDB. Setting environment variable 'BSI_ENV' for the path of the configuration fil e of Backint for MaxDB to configuration value '/sapdb/CFC/lcbackup/apoatlas.env' . Reading the Backint for MaxDB configuration file '/sapdb/CFC/lcbackup/apoatl as.env'. Found keyword 'BACKINT' with value '/sapdb/CFC/db/bin/backint'. Found keyword 'INPUT' with value '/tmp/backint4sapdbCFC.in'. Found keyword 'OUTPUT' with value '/tmp/backint4sapdbCFC.out'. Found keyword 'ERROROUTPUT' with value '/tmp/backint4sapdbCFC.err'. Found keyword 'PARAMETERFILE' with value '/sapdb/CFC/lcbackup/param.cfg' . Found keyword 'TIMEOUT_SUCCESS' with value '1800'. Found keyword 'TIMEOUT_FAILURE' with value '1800'. Finished reading of the Backint for MaxDB configuration file. Using '/sapdb/CFC/db/bin/backint' as Backint for MaxDB program. Using '/tmp/backint4sapdbCFC.in' as input file for Backint for MaxDB. Using '/tmp/backint4sapdbCFC.out' as output file for Backint for MaxDB. Using '/tmp/backint4sapdbCFC.err' as error output file for Backint for MaxDB . Using '/sapdb/CFC/lcbackup/param.cfg' as parameter file for Backint for MaxD B. Using '1800' seconds as timeout for Backint for MaxDB in the case of success . Using '1800' seconds as timeout for Backint for MaxDB in the case of failure . Using '/sapdb/data/wrk/CFC/dbm.knl' as backup history of a database to migra te. Using '/sapdb/data/wrk/CFC/dbm.ebf' as external backup history of a database to migrate. Checking availability of backups using backint's inquire function. Check passed successful. 2009-10-22 02:06:08 Checking medium. Check passed successfully. 2009-10-22 02:06:08 Preparing backup. Setting environment variable 'BI_CALLER' to value 'DBMSRV'. Setting environment variable 'BI_REQUEST' to value 'NEW'. Setting environment variable 'BI_BACKUP' to value 'FULL'. Constructed Backint for MaxDB call '/sapdb/CFC/db/bin/backint -u CFC -f back up -t file -p /sapdb/CFC/lcbackup/param.cfg -i /tmp/backint4sapdbCFC.in -c'. Created temporary file '/tmp/backint4sapdbCFC.out' as output for Backint for MaxDB. Created temporary file '/tmp/backint4sapdbCFC.err' as error output for Backi nt for MaxDB. Writing '/sapdb/CFC/lcbackup/pipe1 #PIPE' to the input file. Writing '/sapdb/CFC/lcbackup/pipe2 #PIPE' to the input file. Prepare passed successfully. 2009-10-22 02:06:08 Creating pipes for data transfer. Creating pipe '/sapdb/CFC/lcbackup/pipe1' ... Done. Creating pipe '/sapdb/CFC/lcbackup/pipe2' ... Done. All data transfer pipes have been created. 2009-10-22 02:06:08 Starting database action for the backup. Requesting 'SAVE DATA QUICK TO '/sapdb/CFC/lcbackup/pipe1' PIPE,'/sapdb/CFC/ lcbackup/pipe2' PIPE BLOCKSIZE 8 NO CHECKPOINT MEDIANAME 'BACKINT_ONLINE1'' from db-kernel. The database is working on the request. 2009-10-22 02:06:09 Waiting until database has prepared the backup. Asking for state of database. 2009-10-22 02:06:09 Database is still preparing the backup. Waiting 1 second ... Done. Asking for state of database. 2009-10-22 02:06:10 Database is still preparing the backup. Waiting 2 seconds ... Done. Asking for state of database. 2009-10-22 02:06:12 Database has finished preparation of the backup. The database has prepared the backup successfully. 2009-10-22 02:06:12 Starting Backint for MaxDB. Starting Backint for MaxDB process '/sapdb/CFC/db/bin/backint -u CFC -f back up -t file -p /sapdb/CFC/lcbackup/param.cfg -i /tmp/backint4sapdbCFC.in -c >>/tm p/backint4sapdbCFC.out 2>>/tmp/backint4sapdbCFC.err'. Process was started successfully. Backint for MaxDB has been started successfully. 2009-10-22 02:06:12 Waiting for end of the backup operation. 2009-10-22 02:06:12 The backup tool is running. 2009-10-22 02:06:12 The database is working on the request. 2009-10-22 02:06:14 The backup tool process has finished work with return co de 2. 2009-10-22 02:06:17 The database is working on the request. 2009-10-22 02:06:27 The database is working on the request. 2009-10-22 02:06:42 The database is working on the request. 2009-10-22 02:07:02 The database is working on the request. 2009-10-22 02:07:15 Canceling Utility-task after a timeout of 60 seconds ela psed ... OK. 2009-10-22 02:07:17 The database has finished work on the request. Receiving a reply from the database kernel. Got the following reply from db-kernel: SQL-Code :-903 The backup operation has ended. 2009-10-22 02:07:17 Filling reply buffer. Have encountered error -24920: The backup tool failed with 2 as sum of exit codes. The database request was canceled and ended with error -903. Constructed the following reply: ERR -24920,ERR_BACKUPOP: backup operation was unsuccessful The backup tool failed with 2 as sum of exit codes. The database request was canceled and ended with error -903. Reply buffer filled. 2009-10-22 02:07:17 Cleaning up. Removing data transfer pipes. Removing data transfer pipe /sapdb/CFC/lcbackup/pipe2 ... Done. Removing data transfer pipe /sapdb/CFC/lcbackup/pipe1 ... Done. Removed data transfer pipes successfully. Copying output of Backint for MaxDB to this file. -
Begin of output of Backint for MaxDB (/tmp/backint4sapdbCFC.out)- -
Data Protection for mySAP(R) Interface between BR*Tools and Tivoli Storage Manager - Version 5, Release 4, Modification 0.0 for Linux x86_64 - Build: 303 compiled on Nov 16 2006 (c) Copyright IBM Corporation, 1996, 2006, All Rights Reserved. BKI0008E: The environment variable BI_CALLER is not set correctely. The current value is "DBMSRV" usage: backint -p [-u ] [-f ] [-t ] [-i ] [-o ] [-c] where: backint utility user backup | restore | inquire | password | delete file | file_online parameter file for backup utility name of a text file that defines the objects default: STDIN Pool for processing messages and the results of the executed function. default: STOUT BKI0020I: End of program at: Thu 22 Oct 2009 02:06:14 AM EDT . BKI0021I: Elapsed time: 01 sec . BKI0024I: Return code is: 2. -
End of output of Backint for MaxDB (/tmp/backint4sapdbCFC.out)- - Removed Backint for MaxDB's temporary output file '/tmp/backint4sapdbCFC.out '. Copying error output of Backint for MaxDB to this file. - Begin of error output of Backint for MaxDB (/tmp/backint4sapdbCFC .err) - End of error output of Backint for MaxDB (/tmp/backint4sapdbCFC.e rr)--
Removed Backint for MaxDB's temporary error output file '/tmp/backint4sapdbC FC.err'. Removed the Backint for MaxDB input file '/tmp/backint4sapdbCFC.in'. Have finished clean up successfully.
Also, is there any specification about the user permissions and about how the backup should be run?

Hi Lars,
I understand that its a clumpsy over here, but i already have raised an OSS message and SAP said, that they cannot support this issue with backint. If you can provide me with an email id, i can send you the log files which would be easy to read.
My issue is that am not able run backup for maxdb of content server 640 using the backint tool.
I have created the configuration file and the parameter file as per the specifications from http://maxdb.sap.com/doc/7_7/a9/8a1ef21e4b402bb76ff75bb559a98a/content.htm and http://maxdb.sap.com/doc/7_7/50/075205962843f69b9ec41f34427be7/content.htm.
THe server is registered to the TSM server. Now when i run the wizard to take the backup using the backint tool, it gives the error "Begin of output of Backint for MaxDB (/tmp/backint4sapdbCFC.out)- -
Data Protection for mySAP(R) Interface between BR*Tools and Tivoli Storage Manager - Version 5, Release 4, Modification 0.0 for Linux x86_64 - Build: 303 compiled on Nov 16 2006 (c) Copyright IBM Corporation, 1996, 2006, All Rights Reserved. BKI0008E: The environment variable BI_CALLER is not set correctely. The current value is "DBMSRV" usage: backint -p [-u ] [-f ] [-t ] [-i ] [-o ] [-c] where: backint utility user backup | restore | inquire | password | delete file | file_online parameter file for backup utility name of a text file that defines the objects default: STDIN Pool for processing messages and the results of the executed function. default: STOUT BKI0020I: End of program at: Thu 22 Oct 2009 02:06:14 AM EDT . BKI0021I: Elapsed time: 01 sec . BKI0024I: Return code is: 2. -
End of output of Backint for MaxDB (/tmp/backint4sapdbCFC.out)- - Removed Backint for MaxDB's temporary output file '/tmp/backint4sapdbCFC.out '. Copying error output of Backint for MaxDB to this file. - Begin of error output of Backint for MaxDB (/tmp/backint4sapdbCFC .err) - End of error output of Backint for MaxDB (/tmp/backint4sapdbCFC.e rr)--
Removed Backint for MaxDB's temporary error output file '/tmp/backint4sapdbC FC.err'. Removed the Backint for MaxDB input file '/tmp/backint4sapdbCFC.in'. Have finished clean up successfully."
I think this should be fine to read...
Krishna KK

Installation of MaxDB/LiveCache

Hi experts,
I need to install on our Solution Manager Host (HP-UX ia64) the MaxDB/LiveCache host, as I want to connect the DB of a SAP-System to DBACOCKPIT/Technical Monitoring.
Does somebody know, where I can find this software?
Thank you

Hi Christian,
For downloading MaxDB you may refer below link
MaxDB Software Download Area now via SAP Store
Once the MaxDB is installed refer below SAP note for dbacockpit configuration
Note 1371928 - DBA Cockpit: SAP MaxDB/liveCache as remote database
Hope this helps.
Regards,
Deepak Kori

New Note appears duplicate in Note listing.

Symptom: When creating a new Note, the note will be listed multiple times and therefore appear as duplicate note items in the Note listing.
For example, you create a new note and progressively add information to the note then press 'Done' some minutes later, what happens is the Note you created, appears in the Notes Subject and Time listing a number of times. As you click on the each of the duplicate notes, you get preview of the same note, but at different times as you progressively add information to it.
Say I start a new note at 11:30, then finish it by pressing the 'Done' button at 11:40, i actually get 18 notes appear in the Notes summary each at a different stage of writing my note. e.g.:
(in reverse time stamp order)
Test Note 11:40am
Test Note 11:39am
Test Note 11:39am
Test Note 11:36am
Test Note 11:35am
Test Note 11:34am
Test Note 11:31am
Test Note 11:31am
New Note 11:30am
All the above notes now listed appear as a result of creating a new note that is open for say 10 minutes as I add text to it, until the time I press 'Done' to save the note.
Applies to: Mail Version 4.2 (1077)

Are you working with exchange?? I have a similar issue.... I´m working with exchange and I get to many duplicated notes....

TS1424 I need a new Battery for my I POD. I POD will not hold a charge for more than 10 songs. Model # = M9800LL - Version = 1.4.1

I need a new Battery for my I POD Touch. I POD will not hold a charge for more than 10 songs.
Model = M9800LL
Version = 1.4.1

The battery in the iPod is not user-replaceable. Take your iPod to an Apple Store or contact Apple Support and they can arrange replacement.
http://www.apple.com/support/ipod/service/faq/
Regards.

HT201240 This process does not appear to work for me. I'm running 10.8.3. I created a new user for a guest staying with me. They have gone now and I am attempting to either change the password or delete the user. It won't allow me to choose the user I

This process does not appear to work for me. I'm running 10.8.3. I created a new user for a guest staying with me. They have gone now and I am attempting to either change the password or delete the user. It won't allow me to choose the user I created. I am logged in as myself and it states that I am an "Admin". The user I'm attempting to change is listed as a "standard" user and there is a white checkmark inside an orange circular background on the user pic in the list of users.
Can someone help me? I am having a hard time believing that OSx will allow me to create users and allow them use of my computer and it's drives, yet it will not allow me to change the password so I can monitor what they might have been doing while logged on? What if this were my child? This guest left under sketchy circumstances, and I'd really like to be able to ensure they were not using my computer to do illegal things or to have illegal communications.
Any help would be appreciated. (It's odd that it was so simple to "create" a user and set a password for them.......but it's complicated or a little known process to reverse.
Thanks.

Here are two screen shots to show you what I am seeing. The first screen shot shows it allowing me to select (highlighted in blue) my admin user (which is what I am locced in as). The second screen shot shows it allowing me to select the "Guest" user (highlighted in blue). However when I click on the user "Orion" nothing happens. It will not change to highlight that user.

HT4527 I am trying to move my library and playlists to a new computer by burning to CD's. However, I followed the directions by going to File and then Library - then they said to go to burn CD(s) - I DO NOT have that option for some reason. How do I do th

I am trying to move my library and playlists to a new computer by burning to CD's. However, I followed the directions by going to File and then Library - then they said to go to burn CD(s) - I DO NOT have that option for some reason. How do I do this? I have done the library sharing thing but I am getting rid of my primary computer and am afraid I will lose the library.

To move an iPhoto Library to a new machine:
Link the two Macs together: there are several ways to do this: Wireless Network,Firewire Target Disk Mode, Ethernet, or even just copy the Library to an external HD and then on to the new machine...
But however you do choose to link the two machines...
Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine.
Then hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Choose Library'
and select the Library that you moved. That's it.
This moves photos, events, albums, books, keywords, slideshows and everything else.
Your first option didn't work because you imported one Library to another. Every version and thumbnail is imported like a distinct photo, you lose all your Albums, Keywords etc., the link between Original and Previews is destroyed, the non-destructive editing feature is ruined and so on. In summary: it's mess.
Your second option didn't work because you simply referenced her library on the old machine.
Regards
TD

I clicked on iMessage on my Macbook Pro today for the first time, and now NOTES keeps opening up every 5 seconds, with a new note. I cannot stop it from opening. If I close it or force close, it opens again in 5 seconds. I can't get rid of it. I have

I clicked on iMessage on my Macbook Pro today for the first time, and now NOTES keeps opening up every 5 seconds, with a new note. I cannot stop it from opening. If I close it or force close, it opens again in 5 seconds. I can't get rid of it. I have tried to clear out the iMessage settings I had put in, and I've tried to adjust the Accounts to not include notes to synch. But, Notes will not stop. It opens a new note, and even if you ignore it, it assumes preference every 5 seconds, and the Mac is impossible to use.

Do you have any Boot Camp or other secondary partitions set up on your system? If so then try running a disk verification routine (chkdsk, etc.) in Windows to repair the disk. While I've not heard of it happening recently, in the past errors in these partitions have resulted in stubborn ghost files appearing in OS X.

I damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

i damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

Not photos, just data synced with iCloud shown in Settings>iCloud. If you don't have sufficient storage to back up to iCloud, back up to your computer instead using iTunes (connect you phone to your computer, open iTunes, click on the name of your phone in iTunes, go to ths Summary tab of your iTunes sync settings and click Back Up Now). Also transfer your purchases to your iTunes library (connect your phone to your computer, open iTunes and go to File>Devices>Transfer Purchases). If you have photo stream photos older than 30 days tha you wan to save, save these to your camera roll before backing up (tap Select, tap the photos, tap the share icon -- box with upward facing arrow, then tap Save to Camera Roll).
When setting up your new phone, when given the option choose Restore from iTunes Backup and restore the backup you made earlier.

Was not informed of new policy when signing up for service and charged for services I did not knowingly agree to.

I’m writing to contest a $29.99 monthly charge, which is contracted for 24 months amounting to $720 in total. The charge is for a data plan which I did not knowingly agree to, and verizon is unwilling to remove from the account even though the phone on the line does NOT use data.
The backstory of the issue:
On September 19, 2014 I waited in line at an Apple store to purchase a new iPhone on launch day. I opened a new basic line of service for $9.99 a month on my account so I could purchase a discounted phone from Verizon. When purchasing the phone, the representative explained that he was going to have to put a basic data package on the line for $15 a month, but that it would be removed once I transferred the phone to an existing line on the account. After the purchase was complete, we transferred the phone to an exisitng line, and the represented confirmed that the data package would not be charged to my account and therefore I would only have to pay $9.99 a month for the basic line of service for two years. A couple weeks pass and I receive my bill, I notice that the data plan is still listed on my account and has also increased to $29.99 a month! I call Verizon to see what is going on, they tell me that they have just implemented a new policy that states if I purchased a smart phone on a basic account and then transfer the phone to a differnt line that I will have to pay $29.99 a month for data even if the new phone that is currently on the line does not use data! I told them I was not informed of this, and was actually told the complete opposite when signing up for service. They refuse to remove the data package, and will not let me cancel the account without charging me $350. The representative on the phone said that the representative in the store was a sales person and most likely did not have the training to inform them of the new policy change, and that they could not honor what he told me.
I should be able to rely on and trust what a Verizon wireless representative is telling me, I was not aware of the new policy and did not knowingly agree to this policy. And in that case, I would like to point out that I have been a loyal Verizon customer for over 15 years humbly request that you clear this $29.99 monthly charge from my account as a gesture of good faith.
I have spent over 7 hours on the phone with verizon trying to get this resolved to no avail. I have also filed a complaint with the attorney generals office, and plan to persue this until it is fully resolved.

Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.
They gotcha! And that policy change was listed here and other places on the net.
Its either pay that or the early termination fees.
Verizon will not grant you a mistake forgiveness clause.
If they do it for you they would have to do it for everyone.
Good Luck

I have a new iPhone 5C, have the sounds alerts set up. But I'm not getting sound alerts for new voicemail, only the red circle on the screen. How can I make the sound alert work?

I have a new iPhone 5C, have the sounds alerts set up. But I'm not getting sound alerts for new voicemail, only the red circle on the screen. How can I make the sound alert work?

I have had this same problem for weeks now with my 4S. I just got a new 5S after being extremely frustrated and the same thing - no sounds. After searching posts all over, I couldn't find a solution. I just told my friend of the issue and he asked "Do you have the Do Not Distrub on?" I didn't even know such a function existed. Upon looking that was exactly the issue.
To resolve, go to Settings> Do Not Disturb> Manual. If it is green, turn it off. You will now get phone calls and text alerts.
This functionality is also on your quick access utility menu (slide up menu). I assume this is how it was enabled on my phone.
I will post on other sites since I searched for weeks for this solution and didn't see it anywhere. Good luck!

New Note: 990602 FAQ CCMS for MaxDB/liveCache

Similar Messages

Maybe you are looking for