Was not informed of new policy when signing up for service and charged for services I did not knowingly agree to.

Question

I’m writing to contest a $29.99 monthly charge, which is contracted for 24 months amounting to $720 in total. The charge is for a data plan which I did not knowingly agree to, and verizon is unwilling to remove from the account even though the phone on the line does NOT use data.
The backstory of the issue:
On September 19, 2014 I waited in line at an Apple store to purchase a new iPhone on launch day.  I opened a new basic line of service for $9.99 a month on my account so I could purchase a discounted phone from Verizon. When purchasing the phone, the representative explained that he was going to have to put a basic data package on the line for $15 a month, but that it would be removed once I transferred the phone to an existing line on the account.  After the purchase was complete, we transferred the phone to an exisitng line, and the represented confirmed that the data package would not be charged to my account and therefore I would only have to pay $9.99 a month for the basic line of service for two years. A couple weeks pass and I receive my bill, I notice that the data plan is still listed on my account and has also increased to $29.99 a month!  I call Verizon to see what is going on, they tell me that they have just implemented a new policy that states if I purchased a smart phone on a basic account and then transfer the phone to a differnt line that I will have to pay $29.99 a month for data even if the new phone that is currently on the line does not use data! I told them I was not informed of this, and was actually told the complete opposite when signing up for service.  They refuse to remove the data package, and will not let me cancel the account without charging  me $350.  The representative on the phone said that the representative in the store was a sales person and most likely did not have the training to inform them of the new policy change, and that they could not honor what he told me.
I should be able to rely on and trust what a Verizon wireless representative is telling me, I was not aware of the new policy and did not knowingly agree to this policy. And in that case, I would like to point out that I have been a loyal Verizon customer for over 15 years humbly request that you clear this $29.99 monthly charge from my account as a gesture of good faith.
I have spent over 7 hours on the phone with verizon trying to get this resolved to no avail. I have also filed a complaint with the attorney generals office, and plan to persue this until it is fully resolved.

Answer 1

Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.
They gotcha! And that policy change was listed here and other places on the net.
Its either pay that or the early termination fees.
Verizon will not grant you a mistake forgiveness clause.
If they do it for you they would have to do it for everyone.
Good Luck