New to bt - vision replay help needed

Hello to you all i'm new to bt.
I recently purchased the £17.99 phone, tv, & broadband package. This package was meant to include free & unliimited access to vision replay. Problem is i'm unable to get bbc iplayer programs at all, & it wants to charge me for itv & 4od content!!!. Can anyone here please help me out?, have tried calling the helplines & have got nowhere fast with them. There's only so many times i can cope with pulling out & reconnecting cables (at their request in a day.
Thanks.
Solved!
Go to Solution.

Hi & thanks for the reply,
I understand that replay is not available with this package now, but during the month of October bt's website was definitely offering replay as part of this package!. Clearly it must've been a one time deal, but this is the package i ordered - but not the one i've received. As i said before, i still have the transcript in my email from the online advisor confirming this. Purchasing this package all hinged on the free replay offer (to save from using the pc for catch up services), & i'm feeling rather conned if bt aren't going to honour this fact.
Is there a helpline number where i'll be able to speak with an English customer operator?, as i'm just going round & round in circles with the Indian operators.

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