New to Crystal, seeing duplicate records in my report of the same field

Post Author: trillium
CA Forum: General
I am new to Crystal Reports 10. I am having to use it with Rational ClearQuest and I am seeing the same problem over and over again and I am hoping someone can help!
Some reports I have created the records in clearquest are displaying only once. I have started a new report in crystal and for some reason when I perform the report query in rational one record is displaying 2 to three and sometimes four times even though in the database there is only one record. I have seen this in other reports I have created but I attributed it to multiple values in one field.
Any help on fixing this would be greatly appreciated, I have tried the Suppress Duplicates but it doesn't seem to help except hiding something I need.

Post Author: GraemeG
CA Forum: General
I agree with SKodidine - check your joins and selections to make sure that all variations are taken care of. Here's a simplified version of one that I messed around with for ages when I started on CR:
Table 1 - TRANSACTIONS, Item, date, warehouse, qtyITEMA   AUCKLAND          01/01/07    15ITEMA   AUCKLAND          20/01/07    10ITEMA   CHRISTCHURCH 31/01/07    25ITEMA   OTAGO                15/01/07     5
Table 2 - ITEM MASTER, Item, descriptionITEMA   WINDOW FRAME
Table 3 - ITEM/WAREHOUSE MASTER, Item, warehouse, ABC Class, unit costITEMA   AUCKLAND         MEDIUM USAGE $5.00ITEMA   CHRISTCHURCH HIGH USAGE       $5.05ITEMA   OTAGO LOW      USAGE                $5.00
The report was to show:Item, description, date, qty, movement cost
My joins were:Table 1 - Table 2 on itemTable 1 - Table 3 on item
What I got out was:ITEMA   WINDOW FRAME   01/01/07   15   $75.00ITEMA   WINDOW FRAME   01/01/07   15   $75.75ITEMA   WINDOW FRAME   01/01/07   15   $75.00ITEMA   WINDOW FRAME   20/01/07   10   $50.00ITEMA   WINDOW FRAME   20/01/07   10   $50.50ITEMA   WINDOW FRAME   20/01/07   10   $50.00ITEMA   WINDOW FRAME   31/01/07   25   $125.00ITEMA   WINDOW FRAME   31/01/07   25   $126.50ITEMA   WINDOW FRAME   31/01/07   25   $125.00ITEMA   WINDOW FRAME   15/01/07    5    $25.00ITEMA   WINDOW FRAME   15/01/07    5    $25.25ITEMA   WINDOW FRAME   15/01/07    5    $25.00
Because I didn't make the warehouse part of my Table 1 - Table 3 join, I got a report line for every warehouse in the Table 3 file.
So I changed my joins to:Table 1 - Table 2 on itemTable 1 - Table 3 on item and warehouse
What I got out was:ITEMA   WINDOW FRAME   01/01/07   AUCKLAND          15    $75.00ITEMA   WINDOW FRAME   20/01/07   AUCKLAND          10    $50.00ITEMA   WINDOW FRAME   31/01/07   CHRISTCHURCH   25   $126.50ITEMA   WINDOW FRAME   15/01/07   OTAGO                  5   $25.00
Hope the example helps.

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