New VMS/IPC boxes - speed and pricing

For the most part, I've been a very happy FiOS customer. The internet side has gone out exactly once in the year I've had the service, and it was restored within an hour. TV has dropped out twice, both times very late at night (I assume for head-end maintenance). Reliability is better than every other ISP I've ever had, combined.
That said..
I wanted to snag another STB for the house - found out the local stores had all been closed (I can understand why from the financial aspect, but it was still a shock pulling up to my old store to pick up another STB.. and finding a "for lease" sign, when I'd been by there 2 months prior), so I looked at options online. The new VMS + IPC boxes looked promising, especially since they added the ability for the entire house to pause, rewind, schedule recordings, etc, from any TV - instead of only the DVR being able to do that (though the old boxes could stream recordings from the DVR).
My chief complaint so far - while the VMS box itself is responsive, the IPC boxes are painfully slow to respond to anything. Picture quality is fantastic, but using them feels, to put it in nerd terms, like using a Pentium 90 with Windows XP and 128MB RAM. They take 5+ to respond to anything more than a channel change (and even that takes up to 3 seconds), and frequently "lose" remote key presses if you try to, say, hit guide, hit page down, then try to arrow down to the channel that you know is on the next page. It literally feels like a throwback to the earliest digital set top boxes from Comcast/Time Warner - the first ones with built-in TV listings in the mid 1990s. The speed is right on par with them; the only thing faster right now is they don't shut down for 30 minutes a day to update the TV listings.
I've gone through the built-in diagnostics on the boxes to verify signal levels - they're decent (not perfect, but this is a 20 year old house with mostly original coax), but we have no pixelation or picture drop-out, so I would think they could carry the basic stuff between the IPC boxes and VMS pretty easily. The router certainly has no problem handling the 75/35 on the same coax (speedtest shows 85-90 down, 35-40 up, with a ~5ms ping, no matter which cable outlet it's plugged into)..
My other complaint - why did Verizon move to "rooms" for pricing? I thought I was getting a DVR plus 3 STBs (since I ordered 3 STBs and asked for a DVR), instead of a VMS + 2 STBs - and I'm paying much more than I did for the old DVR + 2 STBs.
With the griping out of the way - is there a reasonable chance that firmware updates will help with the speed of the IPC boxes? Or is there a chance it's a cabling issue? (I have no problem pulling new coax or cat5e, and I can provide signal levels if that'll help) If not, is there any chance of getting the old QIP7232 DVR + QIP7100 box back (and adding another 7100), and switching back to what I was paying before? I know they're a bit antiquated (especially the 7100s), but they were much more responsive, and didn't make me want to throw the STBs through the window. It just seems really rediculous that I'm paying such a large premium (plus the "upgrade fee") for equipment that, in terms of the user experience, is much worse.
Again.. been a happy customer for a long time, but the new terminals are super painful to use.
Thanks.

If this is the case. I think I will wait till the bugs are worked out
Question what were you paying before and after for the boxes. So what was the old DVR + 2 STB's and the new DVR plus 2 stb's
Trying to get an idea of what you meant by way more. Most people said same pricing and a small $20 or so upgrade fee

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As Requested New Thread DSL low speeds and drop outs ref: Anthorny Verizon.

Please see post by Jerrold concerning the form for information requested, I have never been able to fill this out. Note also I had to sign in three times just to access your private letter to me today.
Here is a summary of problem:
When my line was first installed line speed was always between 9 to 12 Mps, which is fine for a 15 Mps line, sometimes would even go higher, so line was ok.
In October 2012 my line speed dropped to about 5 to 7 Mps, I contacted support and repairs were attemped, but did not correct the problem in fact problem became worst. My line speed dropped to about 2 to 3 Mps.
Now from October to end of November, all repairs did not correct problem. I was told by chat tech support that the problem was being worked on and there was an open ticket.
In December my line speed returned to normal speed was between 9 to about 13 Mps. No one had contacted me about this so I again contacted chat tech support who said my line had been fixed and there were no open tickets so have a nice day. I accepted this at face value and accepted that my line was now ok.
In January 2013, My line speed dropped again to 2 to 3 Mps. I contacted chat tech support who tested line and put in a repair request. No one had responded back to me and a week later my line started to drop in and out losing the connection completely. I again contacted tech support who told me they had no open tickets on my account, they tested line and while we were talking on voice connection my phone started to have heavy static, both my DSL and Phone dropped out at that point. Tech support called me back and said he was putting a repair request and that my line had problems. That night Tuesday January 29 my Phone and DSL both died, no dial tone on phone and DSL showed only power light on. Contacted tech support by a friends cell phone and informed them of this, was told ok it would be fixed by open ticket for next day.
Repair was to be made on Wednesday January 30, no one showed up, called tech support and told repair would be made on Thursday. Thursday late repair person showed up around 4:30 or 5:00pm, landlord gave access to building. I did not know they were here at all, when he told me( my landlord) I tested my DSL and found it running at 1.7 Mps or below that. When I attempted to call tech support found my phone was still dead, no dial tone at all. Contacted chat tech support who told me ticket was still open and would be fixed by Friday, or Monday.
On Monday, phone still dead, DSL running at 1.7 Mps contacted chat support who had me take a phone to the junction box outside of building, plugged in two phones to this no dial tone at junction box (both phones work ok checked using a neighbors phone jack) should note that on the outside of building there are two junction boxes, but one has lock on it so could not use that one. Anyway told that DSL could not be fixed until phone is repaired. Tried contacting phone repair and all I get is auto wait then line drops using a neighbors phone and pay phone my is dead.
Tuesday again contacted chat support now told to bad, until phone is fixed cannot help me ( was'nt that suppose to be done in first repair, fix phone and DSL given both were reported dead).
So why am I upset well look at history I now sit with No Phone service, DSL running way below what I pay for and a tech support who has said to bad not our problem. I also do not want to hear that my line does not and cannot support the speed I pay for ( it has shown to support that speed at beginning of install up to October and again in December).
Well anyway your letter did not say where to start new thread should I do that here, or in open forum?
Oh, auto phone repair has given me a date for phone service as this Friday, I hope that at least gets done I cannot contact them any other way it seems.
You may also ref: my thread on ping rates over 600 on long distants calls for any other history, but as per your request here is new thread. Please note as of today I have No Phone so can only be contacted by email or here. Untill phone is repaired that's all there is.

Please go to your profile page for the forum by clicking on your name, and look in the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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Regards,
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New TV with no scart and Sky+ box with no HDMI

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Do a factory reset of the TC.. and then see if you are getting the public IP onto the WAN port.
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if i replace my iphone5. will i get a new iphone5 with box and all new accessories?

Vague.
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Why does the new BT vision box not support the DVB-T2 standard required for HD freeview? If BT is serious about competing with Sky and Virgin it needs to have 'live' HD services and better sports content.
I understand that the content issue is being addressed with the ofcom ruling on Sky’s pricing of its sports channels, but the hardware needs to be able to compete too.
I have read elsewhere on the net that the next generation box will support T2, but how long will we have to wait for that? The DVB-T2 standards have been around for a number of years and I think it is quite short sighted of BT to bring a 'new' box to market so close to a freeview HD launch without that capability. They should have waited a few months and included it from the start.
I bet they release a new one with DVB-T2 HD capability 2 weeks before the BBC/BT canvas box comes out and I would wager it won’t support the canvas platform!
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As a BT shareholder and lover of all things tech, these little things worry me. Please sort it BT
Chris.
Solved!
Go to Solution.

That piece about the software upgrade is not correct... Bt have stated to me on many occasions that a new box is required as the hardware is incompatiable.. the HD you speak off (which confuses their call reps sometimes!) is for Streaming HD only via the internet. The Codec's are there I understand, but the physical chip is not the right one..
The Chipsets Must/are out there as Humax have them in their boxs!
My feelings are, you wont see a new box out of BT until Project Canvas comes to fruition at which point you will see a Freeview HD box from BT with Vision on Demand plus Content streaming over the Internet. At which point you will see a complete relaunch of BT Vision into a much more Internet Centred Product, prehaps offering a TV based Web Browser in addition to the BT Vision Library, Project Canvas Content/functionality etc.. You may start to see Linear Channels appearing via your ADSL service too at this point.. I would imagine this would happen "In time for Christmas 2010"..
You may see a "Projet Canvas capable *with sw upgrade*" HD or SD box appear before the world cup with heavy promotion , but nobody knows!
The only things you will probably see out of BT now will be more "Streamed/Downloadable" HD Content, and possibly Sky Sports as either a Linear or PPV Service.
Fingers crossed and a lot of patience required if you want Freeview HD via BT Vision.. I know Im waiting, Cant see the point of getting it now over Sky..
JC

IPC java user exit- pricing routines

Hi experts,
I am new to IPC java pricing routines and i have a requirement like this,
1. The user enters manually in Quote the new price. (say cond type ZNEW)
2. The cond record for ZTKE is available with the price as well as Max price and Min Price.
3. The Routine formula should validate with ZTKEcondition record with maximum and minimum price available.
4. If the new price is within the max/min range then pass it. System will do nothing and accept the manual price entered.
5. If the price is not within the range then issue error message u2018Price not within the rangeu2019. The system does not accept the manual entry of the new price.
Please let me know how to approach for the solution of the above.
I know how to raise the error messages ,my main concern is to check the new price of condition type with the other condition type min n max values.
Please provide me some pointers on it.
Thanks.

Hi Faiq,
I am facing the same problem as you.
I tried to solve it via the following code sample:
throw new PricingRuntimeException([MessageClass], [MessageNumber], [Attributes], [RootCauseException]);
throw new PricingRuntimeException("ZTEST", 0, new String[] {"test2"}, null);
But no error appeared.
Another possibility can be the following method!?
But I do not know how to use it:
pricingItem.getUserExitDocument().setStatusMessage(new StatusEvent());
Perhaps meanwhile you have found another solution.
If yes it will be nice if you post it.
Greets Ruben

New VMS/IPC boxes - speed and pricing

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