No ADSL link after moving home

Dear Moderators,
I moved home within E14 area. I had a working internet connection despite issues being posted around Poplar area and the 02075 issue.
After moving house, the same number issued, but I checked the hub and there is no ADSL link at all.
I double checked to make sure nothing else is connected, ensured only the BT home hub was connected, there is neither a blue or yellow light and finally changed filters. I logged inside the BT home hub and the hub says no ADSL connection
I called the help desk who did the line test and I explained what I did and they asked me to change filters again, reboot router, reboot my computer. It was promoted to 2nd line and I was told I would be contacted in 5 hours, I have waited the whole day at home.
Any chance someone could check on the exchange what the issue is and see if there is a ADSL link and whether it is ADSL 2+? If you can provide an email address, I can email you my BT number.
Thanks.
Solved!
Go to Solution.

Thanks for your help mods. Very professional help and the personal touch of calling me to keep me updated was very nice.
Lastly, I was told my line supported ADSL2, however when my ADSL came online it only shows 2MB/s (my estimated speed was 7MB/s), can someone please take a look?
Connection information
Line state
Connected
Connection time
0 days, 0:40:58
Downstream
2,563 Kbps
Upstream
967 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 6.5 dB
Line attenuation (Down/Up)
51.0 dB / 31.3 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
205 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
92

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    AMI BIOS detected: BIOS may corrupt low RAM, working around it.
    last_pfn = 0x2ffd0 max_arch_pfn = 0x100000
    x86 PAT enabled: cpu 0, old 0x7040600070406, new 0x7010600070106
    Scanning 0 areas for low memory corruption
    modified physical RAM map:
    modified: 0000000000000000 - 0000000000010000 (reserved)
    modified: 0000000000010000 - 000000000009fc00 (usable)
    modified: 000000000009fc00 - 00000000000a0000 (reserved)
    modified: 00000000000e0000 - 0000000000100000 (reserved)
    modified: 0000000000100000 - 000000002ffd0000 (usable)
    modified: 000000002ffd0000 - 000000002ffde000 (ACPI data)
    modified: 000000002ffde000 - 0000000030000000 (ACPI NVS)
    modified: 00000000fec00000 - 00000000fec01000 (reserved)
    modified: 00000000ff780000 - 0000000100000000 (reserved)
    init_memory_mapping: 0000000000000000-000000002ffd0000
    RAMDISK: 2ff21000 - 2ffbf7a5
    ACPI: RSDP 000f6ad0 00014 (v00 ACPIAM)
    ACPI: RSDT 2ffd0000 0002C (v01 A M I OEMRSDT 09000521 MSFT 00000097)
    ACPI: FACP 2ffd0200 00084 (v02 A M I OEMFACP 09000521 MSFT 00000097)
    ACPI: DSDT 2ffd0390 03270 (v01 MiniV MiniV080 00000080 INTL 02002026)
    ACPI: FACS 2ffde000 00040
    ACPI: OEMB 2ffde040 00046 (v01 A M I AMI_OEM 09000521 MSFT 00000097)
    0MB HIGHMEM available.
    767MB LOWMEM available.
    mapped low ram: 0 - 2ffd0000
    low ram: 0 - 2ffd0000
    node 0 low ram: 00000000 - 2ffd0000
    node 0 bootmap 00011000 - 00016ffc
    (9 early reservations) ==> bootmem [0000000000 - 002ffd0000]
    #0 [0000000000 - 0000001000] BIOS data page ==> [0000000000 - 0000001000]
    #1 [0000001000 - 0000002000] EX TRAMPOLINE ==> [0000001000 - 0000002000]
    #2 [0000006000 - 0000007000] TRAMPOLINE ==> [0000006000 - 0000007000]
    #3 [0000100000 - 0000626e44] TEXT DATA BSS ==> [0000100000 - 0000626e44]
    #4 [002ff21000 - 002ffbf7a5] RAMDISK ==> [002ff21000 - 002ffbf7a5]
    #5 [0000099c00 - 0000100000] BIOS reserved ==> [0000099c00 - 0000100000]
    #6 [0000627000 - 0000629230] BRK ==> [0000627000 - 0000629230]
    #7 [0000010000 - 0000011000] PGTABLE ==> [0000010000 - 0000011000]
    #8 [0000011000 - 0000017000] BOOTMAP ==> [0000011000 - 0000017000]
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    DMA 0x00000010 -> 0x00001000
    Normal 0x00001000 -> 0x0002ffd0
    HighMem 0x0002ffd0 -> 0x0002ffd0
    Movable zone start PFN for each node
    early_node_map[2] active PFN ranges
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    0: 0x00000100 -> 0x0002ffd0
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    PM: Registered nosave memory: 00000000000a0000 - 00000000000e0000
    PM: Registered nosave memory: 00000000000e0000 - 0000000000100000
    Allocating PCI resources starting at 40000000 (gap: 30000000:cec00000)
    NR_CPUS:8 nr_cpumask_bits:8 nr_cpu_ids:1 nr_node_ids:1
    PERCPU: Embedded 11 pages at c1606000, static data 24444 bytes
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    Kernel command line: root=/dev/disk/by-uuid/93df0562-c6e6-4583-9a79-51cd2091247b ro console=ttyS0,115200
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    Enabling unmasked SIMD FPU exception support... done.
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    PID hash table entries: 4096 (order: 12, 16384 bytes)
    Fast TSC calibration using PIT
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    Console: colour dummy device 80x25
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    Dentry cache hash table entries: 131072 (order: 7, 524288 bytes)
    Inode-cache hash table entries: 65536 (order: 6, 262144 bytes)
    Initializing HighMem for node 0 (00000000:00000000)
    Memory: 772708k/786240k available (2905k kernel code, 12976k reserved, 1052k data, 392k init, 0k highmem)
    virtual kernel memory layout:
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    pkmap : 0xff800000 - 0xffc00000 (4096 kB)
    vmalloc : 0xf07d0000 - 0xff7fe000 ( 240 MB)
    lowmem : 0xc0000000 - 0xeffd0000 ( 767 MB)
    .init : 0xc04e3000 - 0xc0545000 ( 392 kB)
    .data : 0xc03d647f - 0xc04dd6a8 (1052 kB)
    .text : 0xc0100000 - 0xc03d647f (2905 kB)
    Checking if this processor honours the WP bit even in supervisor mode...Ok.
    SLUB: Genslabs=13, HWalign=32, Order=0-3, MinObjects=0, CPUs=1, Nodes=1
    Calibrating delay loop (skipped), value calculated using timer frequency.. 2654.36 BogoMIPS (lpj=4422980)
    Security Framework initialized
    Mount-cache hash table entries: 512
    CPU: L1 I Cache: 64K (32 bytes/line), D cache 64K (32 bytes/line)
    CPU: L2 Cache: 64K (32 bytes/line)
    Checking 'hlt' instruction... OK.
    SMP alternatives: switching to UP code
    Freeing SMP alternatives: 10k freed
    ACPI: Core revision 20090320
    ACPI: setting ELCR to 0200 (from 8c20)
    weird, boot CPU (#0) not listed by the BIOS.
    SMP motherboard not detected.
    Local APIC not detected. Using dummy APIC emulation.
    SMP disabled
    Brought up 1 CPUs
    Total of 1 processors activated (2654.36 BogoMIPS).
    net_namespace: 1056 bytes
    Booting paravirtualized kernel on bare hardware
    NET: Registered protocol family 16
    ACPI: bus type pci registered
    PCI: PCI BIOS revision 2.10 entry at 0xf0031, last bus=1
    PCI: Using configuration type 1 for base access
    bio: create slab <bio-0> at 0
    ACPI: Interpreter enabled
    ACPI: (supports S0 S1 S3 S4 S5)
    ACPI: Using PIC for interrupt routing
    ACPI: Power Resource [URP1] (off)
    ACPI: Power Resource [URP2] (off)
    ACPI: Power Resource [FDDP] (off)
    ACPI: Power Resource [LPTP] (off)
    ACPI: No dock devices found.
    ACPI: PCI Root Bridge [PCI0] (0000:00)
    pci 0000:00:07.0: PME# supported from D0 D3hot D3cold
    pci 0000:00:07.0: PME# disabled
    pci 0000:00:10.0: PME# supported from D0 D1 D2 D3hot D3cold
    pci 0000:00:10.0: PME# disabled
    pci 0000:00:10.1: PME# supported from D0 D1 D2 D3hot D3cold
    pci 0000:00:10.1: PME# disabled
    pci 0000:00:10.2: PME# supported from D0 D1 D2 D3hot D3cold
    pci 0000:00:10.2: PME# disabled
    HPET not enabled in BIOS. You might try hpet=force boot option
    pci 0000:00:11.0: quirk: region 0800-087f claimed by vt8235 PM
    pci 0000:00:11.0: quirk: region 0400-040f claimed by vt8235 SMB
    ACPI: PCI Interrupt Link [LNKA] (IRQs 3 4 5 6 7 *10 11 12 14 15)
    ACPI: PCI Interrupt Link [LNKB] (IRQs 3 4 5 6 7 10 *11 12 14 15)
    ACPI: PCI Interrupt Link [LNKC] (IRQs 3 4 *5 6 7 10 11 12 14 15)
    ACPI: PCI Interrupt Link [LNKD] (IRQs 3 4 5 6 7 10 11 12 14 *15)
    PCI: Using ACPI for IRQ routing
    NetLabel: Initializing
    NetLabel: domain hash size = 128
    NetLabel: protocols = UNLABELED CIPSOv4
    NetLabel: unlabeled traffic allowed by default
    pnp: PnP ACPI init
    ACPI: bus type pnp registered
    pnp: PnP ACPI: found 10 devices
    ACPI: ACPI bus type pnp unregistered
    system 00:05: ioport range 0xe900-0xe90f has been reserved
    system 00:05: ioport range 0xea00-0xea0f has been reserved
    system 00:05: ioport range 0xeb00-0xeb2f has been reserved
    system 00:05: ioport range 0xec00-0xec7f has been reserved
    system 00:05: ioport range 0xe800-0xe83f has been reserved
    system 00:07: ioport range 0x3e0-0x3e7 has been reserved
    system 00:07: ioport range 0x4d0-0x4d1 has been reserved
    system 00:07: ioport range 0x800-0x87f has been reserved
    system 00:07: ioport range 0x400-0x41f could not be reserved
    system 00:09: iomem range 0x0-0x9ffff could not be reserved
    system 00:09: iomem range 0xe0000-0xfffff could not be reserved
    system 00:09: iomem range 0x100000-0x2fffffff could not be reserved
    pci 0000:00:01.0: PCI bridge, secondary bus 0000:01
    pci 0000:00:01.0: IO window: disabled
    pci 0000:00:01.0: MEM window: 0xddd00000-0xdfdfffff
    pci 0000:00:01.0: PREFETCH window: 0x000000d5c00000-0x000000ddbfffff
    NET: Registered protocol family 2
    IP route cache hash table entries: 32768 (order: 5, 131072 bytes)
    TCP established hash table entries: 131072 (order: 8, 1048576 bytes)
    TCP bind hash table entries: 65536 (order: 7, 524288 bytes)
    TCP: Hash tables configured (established 131072 bind 65536)
    TCP reno registered
    NET: Registered protocol family 1
    Unpacking initramfs...
    Freeing initrd memory: 633k freed
    apm: BIOS version 1.2 Flags 0x03 (Driver version 1.16ac)
    apm: overridden by ACPI.
    Scanning for low memory corruption every 60 seconds
    audit: initializing netlink socket (disabled)
    type=2000 audit(1248948860.509:1): initialized
    VFS: Disk quotas dquot_6.5.2
    Dquot-cache hash table entries: 1024 (order 0, 4096 bytes)
    msgmni has been set to 1510
    alg: No test for stdrng (krng)
    Block layer SCSI generic (bsg) driver version 0.4 loaded (major 254)
    io scheduler noop registered
    io scheduler anticipatory registered
    io scheduler deadline registered
    io scheduler cfq registered (default)
    pci 0000:00:01.0: disabling DAC on VIA PCI bridge
    isapnp: Scanning for PnP cards...
    isapnp: No Plug & Play device found
    Serial: 8250/16550 driver, 4 ports, IRQ sharing disabled
    serial8250: ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A
    00:06: ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A
    input: Macintosh mouse button emulation as /devices/virtual/input/input0
    PNP: No PS/2 controller found. Probing ports directly.
    serio: i8042 KBD port at 0x60,0x64 irq 1
    serio: i8042 AUX port at 0x60,0x64 irq 12
    mice: PS/2 mouse device common for all mice
    cpuidle: using governor ladder
    cpuidle: using governor menu
    TCP cubic registered
    NET: Registered protocol family 17
    Using IPI No-Shortcut mode
    registered taskstats version 1
    Initalizing network drop monitor service
    Freeing unused kernel memory: 392k freed
    :: Loading Initramfs
    :: Running Hook [udev]
    :: Loading udev...SCSI subsystem initialized
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    pata_acpi 0000:00:11.1: can't derive routing for PCI INT A
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