No audio with MLS Direct Kick package

For some reason, there's is no audio with the MLS Direct Kick package tonight.  After spending a fruitless hour on the phone with Fios tech support, their only solution was to dispatch a technician to my house which didn't make any sense to me since they had me reset both of my boxes to see if that would fix the problem.
Anyone else experience this problem? 

For some reason, there's is no audio with the MLS Direct Kick package tonight.  After spending a fruitless hour on the phone with Fios tech support, their only solution was to dispatch a technician to my house which didn't make any sense to me since they had me reset both of my boxes to see if that would fix the problem.
Anyone else experience this problem? 

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