No connection between computer and Ipod.. Very strange

Hi,
(i'm typing this message for a friend of mine)
A couple of days ago I bought a new Ipod video 30 Gb.
I installed Itunes on my laptop and sync. it with my Ipod.
I also uploaded some songs.
Now I installed Itunes on my computer and tried to sync it with my Ipod. but for some kind of strange reason my Itunes cannot find my Ipod.
when I looked in Explorer I can see that my Ipod is connected but it will not appaer in Itunes.
I connected an other Ipod (Ipod Video 60GB) and that one appaers in Itunes.
We contacted the local Apple store where I bought it, but they told us to format and reinstall the computer.
is there maby some other way to solve this.
Roberto
Windows XP Ipod Video 60 Gb
Windows XP Ipod Video 60 Gb

Try the steps listed here...
iPod shows up in Windows but not in iTunes
btabz

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