No information on telephone fault

On 1st February we reported that our telephone line was dead. This occurred because of a thunderstorm which caused a lengthy power cut. We were informed that the fault should be rectified by midnight on 6th February. We live in an isolated village in mid-Wales and have a very poor or often non-existent mobile signal and the landline is essential. Openreach restored our neighbour's telephone service, which had been affected by the same storm, on 5th February. However, the engineer did not have any instructions to reinstate our phone and stated he could therefore do nothing for us.  I have emailed a complaint through twice today. The BT fault tracker still states that our phone should be reinstalled yesterday. It's now mid-afternoon on 7th February and our telephone is still dead. We have now been without a phone for over a week and the only information we have had is in the form of automated messages stating that they are still working on the line. I am now getting desperate as I cannot speak to anybody at BT because I do not have a phone. It is only a blessing that we have satellite broadband and are able to email. PLEASE BT CONTACT US AND LET US KNOW WHEN OUR PHONE WILL BE WORKING AGAIN. 

this is a customer help customer forum and your posts do not go to BT   only BT employees are the forum mods
you can contact the mods
contact mods
can take up to 3 working days for mods to contact you
check your exchnage  http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • How can I get reliable information on when faults ...

    How can I get reliable, helpful information on when the faults with my phone line and broad band will be fixed?
    My provider (talktalk) upgraded us to fibre on 17/11/13  but we only got 2MB (instead of 36MB).  Openreach were put onto it and things got progressively worse.  As from 17/12/13 we have had NO land line and NO broadband.  I have spent hours chasing talktalk on the phone (they promise to give me updates in 48hrs but never do) but am getting nowhere.  I am gven inaccurate conflicting infirmation on each call to talktalk.  I am told that openreach have dug a hole but there is no evidence of this between our house and the fibre cabinet in the village.  I am told thay are out again digging a hole but this appears to be completely ficticious.  I am continually promised an update in 48 hrs but nothing changes.
    It is not clear why we have lost ALL connection.  There are several lines in the cable coming to our property but it seems that they have cut us off ompletely.  This is VERY inconvenient and VERY frustrating.  We have to rely on poor mobile phone signals for emergency calls.  I am about the cancel the direct debit to talktalk in absence of any reliable information or prospects of the faults being fixed.
    I want to communicate directly with wheover is working on this to get accurate, reliable information on what the problem is and when (or if) it is likely to be fixed.

    Thank you for this information.  I had thought that this forum covered any issues that related to BT or one of their companies, ie Openreach.  Indeed, the reson for trying this forum was that I am getting nowhere with Talktalk and there is no other way for me to deal with Openreach.  A total catch 22 situation!
    If anyone has any otjher suggestions beside keep on banging away at Talktalk, please let me know.  Ihave used up my mobile allowance calling them.  They just blame Openreach (although also giving conflicting information/reassurances on the status of the fault/repair) so I am stuck in a never ending loop.
    I fear that the solution to the problem may be the replacement of a 1000m of cable leading to my property and Openreach do not wish to do this.  They even had the cheek a couple of week ago to send a text saying the fault had been fixed even though we were quite clearly still without any landline or internet connection!
    All I can do is stop paying but I am simply left with no service.

  • Detecting C Series Module Fault through I/O Variable Node

    Hello LabVIEW Users.
    My name is Eisuke Ono, An Application Engineer at NI Japan.
    One of our customer is requesting a function.
    The function is to retrieve information of module fault from C Series I/O variable Node (Scan Interface).
    I know that we can get the information of module fault through FPGA I/O node, but not through Scan Inteface mode.
    The customer's application is embedded condition monitoring system. It runs 24/7.
    So it is very convenient if he get information of module fault C Series I/O variable Node Error Output.
    I agree his opinion.
    What do you think?
    Bestr regards.
    Eisuke Ono
     

    RT
    FPGA
    The goal is to detect Module Fault (Other than Communication Error) through IOV or FPGA node.
    If it is already implemented, I would delete this thread.
    Best!
     

  • Reg Telephone and Fax Number updation in Purchase orders

    Hi Experts,
    I need small information about Telephone Number and Fax numbers updation in Purchase Orders.
    Actually my user requirement is they have been provided the Purchase Organizations XXXX,XXXX.
    From this Two Purchase Orgs the users who are all created the POs the Telephone Number,Fax Number need to pick from the relvant User Master(user profile SU01).
    For this how i can discuss with my Abaper.
    If you have any idea on this please suggest me.
    Brgds,
    RK

    Hi RK
    Where do you need to update this information in the PO or the PO output ( Print / Fax / email)
    If you want to update these in the PO  then you need to use the customer exit.
    Enhancement        MM06E005 - Customer fields in purchasing document
    If you need to determine the details in the PO output then the smartform / script  being used needs to be modified to determine the data of the user derived from table EKKO - ERNAM  created by
    The address number needs to determined from table USR21 using the user ID  - PO created by( EKKO - ERNAM_ and using the address number derive the telephone number and fax number from table ADRC.

  • JAXM - SOAP Faults

    Hi,
    I have an almost working JAXM standalone client. However i have one problem, i cant seem to get SOAP Faults back from the SOAP Server (MS SOAP), instead i get a java exception as shown below. All other calls work fine, i would like to be able to retrieve the error information from the fault.
    I am using the JAXM version that comes with the JWSDP.
    I am wondering if anyone has JAXM working with SOAP faults?.. i dont want to have to change my implementation.
    Kris
    java.io.FileNotFoundException: http://TAZ//MeridioSOAP//MeridioSOAP.asp
         at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:549)
         at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:230)
         at com.sun.xml.messaging.client.p2p.HttpSOAPConnection.post(HttpSOAPConnection.java:198)
         at com.sun.xml.messaging.client.p2p.HttpSOAPConnection$PriviledgedPost.run(HttpSOAPConnection.java:105)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sun.xml.messaging.client.p2p.HttpSOAPConnection.call(HttpSOAPConnection.java:84)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendSOAPMessage(DMSMeridioSOAPOperations.java:1597)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendInformationRequest(DMSMeridioSOAPOperations.java:283)
         at com.kainos.edms.meridio.DMSMeridioSOAPHelper.getDocumentVersionInfo(DMSMeridioSOAPHelper.java:1073)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.main(DMSMeridioSOAPOperations.java:735)
    javax.xml.soap.SOAPException: java.security.PrivilegedActionException <<javax.xml.messaging.JAXMException: Message send failed>>
         at com.sun.xml.messaging.client.p2p.HttpSOAPConnection.call(HttpSOAPConnection.java:88)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendSOAPMessage(DMSMeridioSOAPOperations.java:1597)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendInformationRequest(DMSMeridioSOAPOperations.java:283)
         at com.kainos.edms.meridio.DMSMeridioSOAPHelper.getDocumentVersionInfo(DMSMeridioSOAPHelper.java:1073)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.main(DMSMeridioSOAPOperations.java:735)
    java.lang.NullPointerException
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.debugSOAPMessage(DMSMeridioSOAPOperations.java:1548)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendInformationRequest(DMSMeridioSOAPOperations.java:288)
         at com.kainos.edms.meridio.DMSMeridioSOAPHelper.getDocumentVersionInfo(DMSMeridioSOAPHelper.java:1073)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.main(DMSMeridioSOAPOperations.java:735)

    It seems no one has ever had a SOAP fault and cant answer my question. Anyway more information. I have tracked the problem down to the following :
    As per the SOAP Specification, a normal SOAP response returns with the HTTP Post code 200 OK, and a fault returns with the HTTP Post code 500 Internal Server Error.
    The class sun.net.www.protocol.http.HttpURLConnection seems to throw an exception if the code returned isnt 200. Obvously this isnt any good for SOAP faults. Any ideas as to ways around this?
    btw, i changed the version of the JDK i was using from 1.3.0 to 1.3.1_02 and the exception message changes from what i stated in my first message to the following which makes a bit more sense.
    java.io.IOException: Server returned HTTP response code: 500 for URL: http://TAZ//MeridioSOAP//MeridioSOAP.asp
         at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:562)
         at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:230)
         at com.sun.xml.messaging.client.p2p.HttpSOAPConnection.post(HttpSOAPConnection.java:198)
         at com.sun.xml.messaging.client.p2p.HttpSOAPConnection$PriviledgedPost.run(HttpSOAPConnection.java:105)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sun.xml.messaging.client.p2p.HttpSOAPConnection.call(HttpSOAPConnection.java:84)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendSOAPMessage(DMSMeridioSOAPOperations.java:1597)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendAuthenticationRequest(DMSMeridioSOAPOperations.java:164)
         at com.kainos.edms.meridio.DMSMeridioSOAPHelper.login(DMSMeridioSOAPHelper.java:153)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.main(DMSMeridioSOAPOperations.java:655)
    javax.xml.soap.SOAPException: java.security.PrivilegedActionException <<javax.xml.messaging.JAXMException: Message send failed>>
         at com.sun.xml.messaging.client.p2p.HttpSOAPConnection.call(HttpSOAPConnection.java:88)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendSOAPMessage(DMSMeridioSOAPOperations.java:1597)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendAuthenticationRequest(DMSMeridioSOAPOperations.java:164)
         at com.kainos.edms.meridio.DMSMeridioSOAPHelper.login(DMSMeridioSOAPHelper.java:153)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.main(DMSMeridioSOAPOperations.java:655)
    java.lang.NullPointerException
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.debugSOAPMessage(DMSMeridioSOAPOperations.java:1548)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.sendAuthenticationRequest(DMSMeridioSOAPOperations.java:166)
         at com.kainos.edms.meridio.DMSMeridioSOAPHelper.login(DMSMeridioSOAPHelper.java:153)
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.main(DMSMeridioSOAPOperations.java:655)
    java.lang.NullPointerException
         at com.kainos.edms.meridio.DMSMeridioSOAPOperations.main(DMSMeridioSOAPOperations.java:657)

  • SOAP Capture  ((SOAP:FAULT))

    Hello
    Since SAP XI am consuming a web service NET. If this service has errors send a SOAP FAULT.
    How it catches on SAP XI this message?

    Solve problem.
    I still can not solve this problem.
    I have included the field to WSDL and SOAP FAULT yet so I can not get this information.
    <wsdl:fault name="SolicitarOrdenPagoFault"/>
    <s:schema elementFormDefault="qualified" targetNamespace="http://LarrainVial.WebServices.SAP2LV/Tesoreria">
    <s:complexType name="WSSAP2LVSOAPFaultType">
    <s:sequence>
    <s:element name="faultcode" type="s:string"/>
    <s:element name="faultstring" type="s:string"/>
    <s:element name="faultactor" type="s:string"/>
    <s:element name="detail">
    <s:complexType>
    <s:sequence>
    <s:element name="message" type="s:string"/>
    <s:element name="description" type="s:string"/>
    </s:sequence>
    </s:complexType>
    </s:element>
    </s:sequence>
    </s:complexType>
    </s:schema>
    Edited by: Claudio Enrique León Hernández on Jan 30, 2008 11:10 PM
    I still can not solve this problem.
    I have included the field to WSDL and SOAP FAULT yet so I can not get this information.
    Edited by: Claudio Enrique León Hernández on Sep 8, 2008 9:20 PM
    Edited by: Claudio Enrique León Hernández on Sep 8, 2008 9:20 PM

  • [SOLVED] Adobe Reader (acroread) Segmentation Fault (KDE)

    Hello everyone!
    I've been playing with arch quite a long time and I have a problem with the acroread package, which I installed from the AUR.
    Adobe Reader will never start and this is the output I get:
    $ acroread
    dirname: missing operand
    Try 'dirname --help' for more information.
    Segmentation fault (core dumped)
    I did run strace and the output I got (last few lines) is:
    access("/etc/gtk-2.0/gtkrc.en_US", F_OK) = -1 ENOENT (No such file or directory)
    access("/etc/gtk-2.0/gtkrc.en", F_OK) = -1 ENOENT (No such file or directory)
    lstat64("/home/errikos/.gtkrc-2.0", 0xfffffffffff5e7f4) = -1 ENOENT (No such file or directory)
    access("/home/errikos/.gtkrc-2.0.en_US", F_OK) = -1 ENOENT (No such file or directory)
    access("/home/errikos/.gtkrc-2.0.en", F_OK) = -1 ENOENT (No such file or directory)
    lstat64("/home/errikos/.gtkrc-2.0-kde4", {st_mode=S_IFREG|0644, st_size=328, ...}) = 0
    open("/home/errikos/.gtkrc-2.0-kde4", O_RDONLY|O_LARGEFILE) = 5
    read(5, "# This file was written by KDE\n#"..., 4000) = 328
    lstat64("/usr/share/themes/oxygen-gtk/gtk-2.0/gtkrc", {st_mode=S_IFREG|0644, st_size=6131, ...}) = 0
    open("/usr/share/themes/oxygen-gtk/gtk-2.0/gtkrc", O_RDONLY|O_LARGEFILE) = 6
    read(6, "# this file is part of the oxyge"..., 4000) = 4000
    access("/home/errikos/.gtk-2.0/2.10.0/x86_64-unknown-linux-gnu/engines/liboxygen-gtk.so", F_OK) = -1 ENOENT (No such file or directory)
    access("/home/errikos/.gtk-2.0/2.10.0/x86_64-unknown-linux-gnu/engines/liboxygen-gtk.la", F_OK) = -1 ENOENT (No such file or directory)
    access("/home/errikos/.gtk-2.0/2.10.0/engines/liboxygen-gtk.so", F_OK) = -1 ENOENT (No such file or directory)
    access("/home/errikos/.gtk-2.0/2.10.0/engines/liboxygen-gtk.la", F_OK) = -1 ENOENT (No such file or directory)
    access("/home/errikos/.gtk-2.0/x86_64-unknown-linux-gnu/engines/liboxygen-gtk.so", F_OK) = -1 ENOENT (No such file or directory)
    access("/home/errikos/.gtk-2.0/x86_64-unknown-linux-gnu/engines/liboxygen-gtk.la", F_OK) = -1 ENOENT (No such file or directory)
    access("/home/errikos/.gtk-2.0/engines/liboxygen-gtk.so", F_OK) = -1 ENOENT (No such file or directory)
    access("/home/errikos/.gtk-2.0/engines/liboxygen-gtk.la", F_OK) = -1 ENOENT (No such file or directory)
    access("/usr/lib32/gtk-2.0/2.10.0/x86_64-unknown-linux-gnu/engines/liboxygen-gtk.so", F_OK) = -1 ENOENT (No such file or directory)
    access("/usr/lib32/gtk-2.0/2.10.0/x86_64-unknown-linux-gnu/engines/liboxygen-gtk.la", F_OK) = -1 ENOENT (No such file or directory)
    access("/usr/lib32/gtk-2.0/2.10.0/engines/liboxygen-gtk.so", F_OK) = 0
    stat64("/usr/lib32/gtk-2.0/2.10.0/engines/liboxygen-gtk.so", {st_mode=S_IFREG|0755, st_size=1309120, ...}) = 0
    open("/usr/lib32/gtk-2.0/2.10.0/engines/liboxygen-gtk.so", O_RDONLY|O_CLOEXEC) = 7
    read(7, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\220-\4\0004\0\0\0"..., 512) = 512
    fstat64(7, {st_mode=S_IFREG|0755, st_size=1309120, ...}) = 0
    mmap2(NULL, 1314324, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 7, 0) = 0xf0f20000
    mprotect(0xfffffffff105b000, 4096, PROT_NONE) = 0
    mmap2(0xfffffffff105c000, 20480, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 7, 0x13b) = 0xf105c000
    close(7) = 0
    mprotect(0xfffffffff105c000, 12288, PROT_READ) = 0
    --- SIGSEGV {si_signo=SIGSEGV, si_code=SI_KERNEL, si_addr=0} ---
    +++ killed by SIGSEGV (core dumped) +++
    Segmentation fault (core dumped)
    I am running Arch with KDE.
    Should it find all those files it is not finding? Could they be part of the problem?
    I did a Google search, but got nowhere until now.
    Last edited by errikosd (2013-05-08 01:10:04)

    Well, I found a workaround, for those who really need acroread and want it well integrated into the KDE environment.
    The solution is to use another KDE look-alike theme, QtCurve, instead of the "problematic" oxygen-gtk for GTK2 applications.
    What you have to do is install the following packages from the AUR:
    gtk-engines
    qtcurve-gtk2
    qtcurve-kde
    lib32-qtcurve-gtk2
    and also lib32-gtk-engines if it isn't resolved as a dependency.
    You will also need to install the kde-gtk-config package from the AUR.
    Then go to: KDE System Settings > Application Appearance > GTK, select QtCurve as the GTK2 theme and enjoy acroread and other GTK2 applications (well not fully, but the QtCurve theme is OK) integrated into your KDE desktop!
    PS1: QtCurve is not (yet?) available for GTK3, so I left oxygen-gtk there.
    PS2: Status changed to solved.

  • Faults, lies and broken promises....

    hi
    not the first time you've all heard this sort of thing i'm sure, i'm going to tell you anyway...
    i have had an intermittent fault on my line (crackling, distortion and dropped broadband) at various times for several years. it got really bad last december, when i decided i'd had enough. every time the line crackes, i ring 151 and report it as a fault. the fault occurs when the weather is wet and windy, and usually by the time the engineer gets to us, weather has changed and we're back to square one. when the line crackles, it drops my bb and due to it being adaptive, i'm then stuck with poor speeds for the next week or so. since december '11 i have reported a fault six times. 
    it got to a point last saturday where i needed the internet, and didn't have any. i called 151, spoke to a supervisor after i had dealt with the useless minions that just check the line and say theres no problem. the person we spoke to arranged to send an engineer the following day. the engineer turned up, we explained the situation, he tesed the line and found nothing, we explained the nature of the fault and its weather dependance and it was agreed that the fault would be left open after his visit, someone would pick it up in the week and have another go.
    the following sunday, we had heard nothing, and the fault was back. i called 151, asked to speak to a supervisor, and was informed that the fault from the previous weekend had been closed. after being told that there was no way for the guy to contact openreach himself to sort our problem, he left me with two numbers for openreach. the following morning i found that these numbers were useless to me, could not help. all i could do was ask them to raise a complaint to which someone would respond in five days. i called 151 again, escalated to a supervisor and was informed he would contact priority care team. i asked to be called between 6 and 9 on my landline. at around 10.30, i had a call on my mobile at work during a meeting from the priority care team. the woman i spoke to acknowledged the difficulty of my situation and the need to get an engineer out quickly whilst the weather was poor and the fault was present. i was informed that if i called 151 again, i would be put throught to priority care directly, and they would arrange a visit asap. 
    this morning, i called 151 as it was windy and rainy and the fault was very noticeable. did i get through to priorty care team??? did i f|&^k. same indian dumb ass take your details people again. pretty frustrated i asked for someone to contact priority care and get them to call me. cant do that. cant do much at all can you BT?
    so, i still have a crappy line, i can't get through to anyone that may be able to help, i've wasted plenty of my time trying to get this sorted, and still have a bill to pay for disgusting customer care and a line that won't do what its supposed to. if i treated my clients in this manner i would be sacked, without question. but hey ho, BT got a monopoly, so screw me eh?
    if anyone has info on how to get to speak to someone that isn't retarded, stupid, ignorant or lying and that may be able to assist, please would you let me know?
    many thanks,
    nobby

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • SDK 1.3 segmentation fault on debian

    I have installed SDK 1.3.1 on linux/debian machine.
    Now I'm testing simplest hello.java program:
    class hello {
    public static void main(String argv[]) {
         System.out.println("Hello!");
    I have compiled it:
    $ javac hello.java
    and try to run:
    $ java hello
    It usualy works, printing:
    Hello!
    but sometimes crashes this way:
    Hello!
    Another exception has been detected while we were handling last error.
    Dumping information about last error:
    ERROR REPORT FILE = (N/A)
    PC = 0x0x4022261a
    SIGNAL = 11
    FUNCTION NAME = (N/A)
    LIBRARY NAME = (N/A)
    Please check ERROR REPORT FILE for further information, if there is any.
    Good bye.
    Segmentation fault
    So please help, what is wrong?!
         JW

    If you get a message like "Cannot obtain thread information" or "Segmentation fault" try running java with -Xrs parameter. See man java for further details on this parameter.

  • N82 Camera Fault Please Help...

    Dears:
    I recently bought N82 Middle East version, from I2 dealer in Jordan with 2 years guarantee.
    I noticed a severe victory fault in the camera.
    A huge amount of green and pink noise filled the LCD and appeared in the token films and photos too.
    Some times this noise disappear or decrease after a while of using camera.
    Now I’m in Syria and I asked I2 dealer to replace my mobile with a new one if it was a hardware fault, because I don’t appreciate the idea of repairing my new device. It wont be new any more.
    Is this a software or a hardware issue?
    Do you have an advance information about this fault?
    I would appreciate a quick replay.
    Thank you Very much.
    Regards,

    Not to sure mate, i thought it could have been app's running in the background.
    Grayburn @ www.nokiausers.net & www.dailymobile.se....come say Hello!!!
    If you appreciate ANY help from a member,then show it by clicking on the Blue Star button, cheers

  • Webservice invokation: Missing body information

    Hi,
    i created a webservice via jdeveloper. Building and deploying worked fine, but now when i invoke the webservice via the em-console i get:
    <env:Body>
    <env:Fault>
    <faultcode>env:Client</faultcode>
    <faultstring>Missing body information</faultstring>
    </env:Fault>
    </env:Body>
    Does anybody know, how to deal with this error message?

    Hello,
    1- Can you invoke the service using a Java client (a Web Service Proxy)?
    Without any more in information such as WSDL, SOAP request, it is hard to give you a path to look. You can capture that from the Test page and/or by turning on auditing on the service.
    Regards
    Tugdual Grall

  • Second Identical Fault in 4 weeks, but incompetent...

    So, 28th May my phone line goes dead, BTInfinity stops working and calls in get engaged tone.
    Fault reported, engineer comes to house under threat of £130 charge if it's my wiring at fault (Master socket was only fitted 3 weeks earlier during infinity install and i have no wiring attached, yet fault persists.
    So, engineer arrives, test line and detects the fault is 200m away from my house. heads off up the street, plays in a ground box and service comes back.
    24th June, identical symptoms... this time, engineer turns up on Friday with no prior notice, does same test and gets a fault 230m from my house. Wanders up the road, then back and informs me the fault is in a ground box, AS BEFORE, but he's not authorised to work in them!
    Next I get a text saying the repair is delayed for reasons beyond their control and now no fix date.
    Phone "customer service" to complain, only to have call cut off...
    Not clear how sending an unqualified engineer to a repeat fault counts as "circumstances beyond our control". Where I work, we call that incompetence.
    Ian

    Hi bigscouser,
    Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. 
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Please Print and Mail the photos informations

    To apple  iphoto developper, please!
    Please keep our precious photos informations : Name, telephone number, categorie
    Casting Director, I work with iphoto every day since a long time
    In iphoto 8 that was possible to export  and print the infos of the pictures
    Name, telephone number, categorie of the actors etc…
    Now in iphoto 9  it s impossible. Its the crisis!
    Impossible to work with the program
    That is the same in APERTURE : the infos are half cutted.
    Please create urgently a window with export and print options to add these informations sticked with each picture.
    Thank you
    I trust you
    Francis GROSJEAN

    iPhoto menu -> Provide iPhoto Feedback

  • Poor Customer Service - BT Call Centres

    I have been having problems with my phone line and broadband for over a month now.  The Call Centre in India (whilst staffed by very nice people) is completely inadequte.  There is no follow through, they do not appear to make notes when there is an ongoing issue (unless of course they are getting me to repeat myself for the fun of it!), conversations get lost in translation, they promise to call back and then don't, and then you have to start fresh with another member of staff.  They work to a scripted conversation, any deviation from this and they can't cope.  
    I am not a complainer, quite the opposite but I have been driven to distraction by the process of contacting a Call Centre in India when you have a technical problem however, when there is a sale to be made you can speak to someone in a Call Centre in the UK. The carving up of BT services has not been done for the benefit of the consumer.  The disjointedness has, in my view, led to a complete inability to provide good customer service.   As a result, I am considering putting in a formal complaint and sending a copy of a letter to OFCOM or the likes.
    Can anyone on the forum help in terms of a name to direct a letter to and whether OFCOM is the appropriate body?  I have tried emailing BT Complaints but no response and don't want to send a letter off without someone to contact to follow through.  Below is a not so brief timeline of events to date!  Many thanks in advance!
    w/c 25 June
    Started contacting BT as problem arose with quality of my land line (e.g. crackling) and broadband loosing connection.
    A number of calls ensued taking me through a scripted conversation and many line tests.  Each time I was told I do not have a problem.  Eventually insisted (after being patched through to a level 2 supervisor) that an engineer visited my property.
    4 July
    An appointment was made with an engineer between 8am – 1pm.  As no one had showed, I contacted the Call Centre and was informed that an engineer was working on a problem with the main junction box.  Engineer arrived at 4pm, did not examine my phone line but said problem is now resolved  It was not.
    5 July onwards
    Many calls to the Call Centre, all operatives assuring me that there is not a problem with a line and they can fix the problem I am having within 24 hours.  After many line tests, rebooting, resetting of broadband etc.  I eventually persuaded them to send another engineer.
    12 July
    Young apprentice visited (lovely young man and we wrote a very nice email to his line manager as we were impressed with his attitude).
    He did not however resolve the issue, he completely renewed all of my broadband equipment and left.
    W/c 16 July
    Started phone calls again to Call Centre.  They kept running line tests and telling me there is no problem.  Had to explain the term intermittent and there was indeed a problem. 
    Eventually got through to a level 2 Technician who ran a special test that only he could do and he could see that there was indeed a problem but that he could fix it within 24 hours.  He could not.
    A few more phone calls, and I eventually got them to agree to send out another engineer.
    31 July
    Wrote a complaint regarding service on BT website.  Incident number 120731-003877.  No reply received however did get an email about how to improve my broadband speed!  I live in a rural area, anything about 1mb would be a miracle.
    Early August
    Received a phone call from a nice young lady based in London working as part of the BT sales team offering me a discount on my broadband package if I agreed to sign a 12 month contract.  She did not know anything about the issues I have been having.  In the hope that the conversation was indeed being recorded I explained everything!
    No follow up.  As a gesture it would have been nice if someone from sales had phoned me back, offered sympathy and perhaps the discounted package with immediate effect (without a contract requirement) seeing as I have effectively had no internet for a month and possibly the lowest connection speed in the country.
    9 August
    Another engineer arrived with 35 years experience and excellent member of staff.  Conducted a full line test and low and behold, problem found with line 83 meters from my property (exact location where we had an issue the previous year and that I had been trying to tell the Call Centre staff about).
    On examination, the engineer confirmed it needed replacing.  Also that the space between the telegraph poles was 75 meters and should actually only be a maximum of 63 meters hence, tension on line which has caused the problem.
    He called for assistance and both he and a colleague were about to replace the line when he was called off the job by his line manager.  Something to do with Health and Safety. hmmmm..... he did have a colleague, a Hiab and all specialist equipment.  I did wonder whether cost was a factor as we are the last house on the line.
    10 August
    Further phone calls to Call Centre, told again that they needed to run a line test and that they could get my phone working in 24 hours.  Informed them that it was very improbable.  
    11 August
    Level 2 supervisor finally returned my call as promised and confirmed that a new line was needed. She gave me the telephone number of the telephone line faults department to phone to enquire when this would be done.
    13 August
    Phoned the telephone faults department to ask for a date when the line would be replaced.  Level 1 technician wanted to run line test and assured me that he will be able to solve my problem with a few simple steps and that it would be fixed within 24 hours.  I informed him that it would be impossible.  I asked to speak to a level 2 supervisor.  He put me on hold for 10 minutes and then informed me that a level 2 supervisor could not help me.  He agreed to book an engineer to come out and repair the fault (he had never done this for any other customer before but as I was a special case he agreed to do so!).  I had to provided him with exact details of the fault.  I requested that he refer to the report given by the last engineer that visited but no, he wanted the details from me, slowly, so he could type it out.
    I have an appointment for Thursday 16 August between 8am and 6pm.  Not hopeful.
    I requested the number of a telephone complaints department or any member of staff I could speak with in the UK.  He could not find a number for me.

    Hi,
    Your line and exchange is maintained by Openreach and not BT Retail (your communication provider). BT Retail do not get priority over other communication provider as Openreach treat all communication providers/ISP's equally.
    If you would like to contact the BT Care Team they will be able to look into your account notes and to help you get it resolved. BT Care Team are a UK Based BT Specialist Team.
    Click here to contact BT Care Team
    They wil contact you by email or phone within 3 working days. You will be given a automated reference number please make note of this.
    cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Try a Search
    See if someone in the community had the same problem and how they got it resolved.

  • Expert needed !!

    speed has been great for the last month or so - 74/19 with a ping of 17 
    a week ago, the usual gremlins crept back in - speed dropped to 62/18 with a ping of around 32
    spoke to india yesterday and they had me rebooting a couple of times and he insisted that I turn off my ECI Open Reach modem and use the HH5 as both modem and router.  He's promised me a call back today between 10 and 12 (we'll see, eh !!)
    Speed is now 50/18 with a ping of 33 this morning - NEVER been this bad !!!
    Can any of you experts interpret these stats from the HH5 for me please ??
    1. Product name: BT Home Hub
    2. Serial number: +068343+NQ34946725
    3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
    4. Board version: BT Hub 5A
    5. VDSL uptime: 0 days, 02:04:31
    6. Data rate: 19999 / 53504
    7. Maximum data rate: 22693 / 83473
    8. Noise margin: 6.0 / 8.5
    9. Line attenuation: 0.0 / 14.0
    10. Signal attenuation: 0.0 / 14.1
    11. Data sent/received: 661.1 MB / 1.1 GB
    12. Broadband username: [email protected]
    Is it possible that the 3 or four reboots yesterday triggered DLM overnight ??
    The VDSL uptime is shown as 02:04:31 - yet it's been on since 17:00 yesterday - I guess this is a reminder of why I got an Open Reach modem ??  The connection was solid for 2 months with the ECI - the only problem was the drop in profile.
    Any help, greatly appreciated.
    Geoff

    well - they rang me at 11:50 and were on the phone for 55mins
    several more reboots later, the IP profile is now 51 and I'm getting 49Mbps download and a ping of 38ms.  It seemed to me that he was just taking the pi$$, he seemed to be trying completely random things !!!  He then "gave up" and referred it to the next team up the greasy pole.
    I then had an email informing me that BT were investigating a phone fault and I rang the number in the email.  Another 40min phone call which culminated in me being told to reinstate the Open Reach Modem and use the HH5 as a router again.  They are going to send me another HH5 - argh!!  Paper weight/door stop anyone ??
    I was informed that the fault had been escalated to "tier two technical" and they would ring me back within 48 hours.
    Set up wise, I'm back to what I had yesterday afternoon and the speed has now dropped by 25Mbps in a week and the ping has more than doubled !!
    I'm sure the telephone people are instructed to try and wear the customer down so that they just give up ???  I'm off all week - I accept your challenge BT !!

Maybe you are looking for