No Internet Connectivity- MiFI 4510L

I am unable to connect to the internet using my MIFI 4510L. I live in a rural area, but have 4G
I have been reading most of the posts with similar problems and tried all of the solutions. (reset 1,2,3) restarting computer. I have full bars on my device, but it is only getting a 3G signal and it says the computer is connected to  the device but won't connect to internet. My phone is receiving 4G. I have taken my MIFI to other locations and tried other computers and am still unable to get internet on any.
I also took it into a store and they couldn't get it to connect to anything, then they thought they had gotten it working, and told me it was yet it wasn't. The individuals at the store didn't seem to have tons of knowledge about getting it to work.
I originally bought this in January and haven't had problems before this. It has been a few weeks since I have been able to use my MIFI to get any internet.
Any other ideas would be appreciated.

Hello KB,
It sounds like there may be an issue with the 4G LTE antenna or SIM card on your MiFi. 
The resets would have cleared out any temporary issues associated with your device so we can rule that out.
You mention the MiFi has the same issue in different areas, presumebly under different wireless towers.  You also mention that your iPhone is connecting via 4G LTE to the same towers.  That rules out a local connection problem with your normal towers, lets assume they are working correctly.
Perhaps something fried on your MiFi which is causing the glitch behavior.  For example leaving the device in the sun can overheat and even melt components when the device is on.  This scenario seems to fit your symptoms the best.
What I suggest is talking with VZW again and requesting that they send you new hardware.  Either a new SIM card or a brand new device will most likely be needed to resolve the problem.  If you stop by a VZW store again they should be able to swap your SIM with a test SIM to confirm an issue in that area.  Likewise they could pop your SIM into another broadband device to see if it behaves normally too.

Similar Messages

  • Connecting MiFi 4510L mobile hotspot to a PC

    I recently upgraded my mobile hotspot to the 4510L 4G LTE. My previous MiFi device allowed me to connect my PC to the internet by USB cable. My new device came with a USB cable however it says its only used for updates/upgrades. I tried to use it anyways to connect my PC to the internet and it did not work. Of course the new device works well wirelessly with my laptop. Can I use my new device to connect my PC to the internet?

    You cannot tether / connect to the MiFi 4510L via USB cable. 
    The MiFi is wireless connection only device.  USB and Ethernet cable connections will not work with the MiFi.  If you need to use a cable then you must add a different device such as the one suggested by evdotech. 
    ex. MiFi ))))wireless)))) MBR95 ---cable--- Computer.
    The USB cable is only used for charging and firmware updates.  The 2.23 firmware update will enable you to take future updates over the air further reducing the use of the USB cable.

  • Connect MiFi 4510L to Ethernet Router/Network

    What is the simplest way to connect the MiFi 4510L to my home ethernet router/network?
    I have a PC (Windows XP) and printer (HP 7310c) that are both connected by ethernet to my current wireless router (NetGear WGR614). I also have a laptop that has WiFi built into it. So, connecting the laptop to the MiFi 4510L is not a problem. But, I would like to connect my other ethernet-based devices to the MiFi 4510L.
    I know that I can plug a USB WiFi adapter into my computer (running Windows XP) and then I could attach the network printer to the computer and share it. So, that would be one option. But, I would like other options because I would like to receive WiFi signals from the MiFi 4510L in my basement. I can get WiFi in the basement with my current NetGear wireless router, but not with the MiFi 4510L.
    I was wondering if a wireless repeater with LAN ports would do the trick of allowing me to use ethernet for my PC and printer, and get the extended WiFi range that I currently have with my NetGear wireless router.

    @willzz999,
    I really appreciate the answer. I did find a Wireless Extender (NetGear Universal WiFi Range Extender WN2000RPT) at my local Best Buy and thought I would try it.
    Just as you indicated in your reply, my existing router and the MiFi 4510L router are both configured to assign IP addresses, which results in conflicts. I know that it would be possible to configure both devices so that DHCP conflicts wouldn't occur, but it would take me a lot of time to learn how to do this.
    Here is what I finally did:
    1. Configure the WN2000RPT as a wireless bridge. The device has four ethernet ports, just like my current router.
    2. Disconnect the wired devices from the router and connect them to the WN2000RPT.
    3. Turn off the router.
    4. When I initially installed the printer, I assigned it a static IP address that was beyond the range of the DHCP for the wireless router IP address assignments. I had to make sure that the static IP address was being referenced by the machines that were trying to print.
    The MiFi 4510L supports 5 wireless connections. It also assigns 9 IP addresses. So, this means that it can support the four ethernet connections on the WN2000RPT, in addition to the 5 wireless connections it already supports. One wireless connection (and IP address) will be used by the WN2000RPT. However, the WN2000RPT also sends out a WiFi broadcast, so the wireless devices can connect to it, also. This means that the MiFi 4510L - WN2000RPT combination will support 8 devices on my home internet, without configuring subnets.
    BTW, I intend to replace my current wireless broadband service with the Verizon 4G service using the MiFi 4510L. The limits, speed, and price for my current wireless broadband service are nearly identical to those for the Verizon 4G service. This means that I can have essentially the same home Internet service with the addition of being able to take the MiFi 4510L on the road. I am not depending upon the home internet service for business usage, so it's ok if there a few glitches while Verizon is rolling the 4G out.

  • MIFI 4510L Unable to connect to the Internet

    MIFI 4510L says I am connected but I am unable to access the internet.  Is there still an outage going on?  I have had no internet connection for a few days now.  The tower near me here in Michigan appears to be out yet VZ says the outage has been fixed..  Is anyone else having this issue?

    Hello,
    Try to reseat your SIM card with a level 2 reset.  This reset is normally effective at forcing your MiFi to re-negotiate with the local towers which should help you.
    Level 2 Reset:
    1. Power down the MiFi
    2. Remove the back cover
    3. Remove the battery
    4. Remove the SIM card
    5. Allow the MiFi to sit for 30 seconds
    6. Reassemble the MiFi
    7. Test the Connection

  • Very slow connection with Mifi 4510L??

    I'm hoping someone here can give some guidance. I am having very slow connection with the 4510L we just got. Via test on speedtest.net I'm seeing download speed of .17 MBPS at times it was so slow the test was not completing. I normally have 1 or 2 bars on the mifi unit and have seen up to 3 at times. I drove into town and see the same range (1 to 3 bars). I have yet to see the 4G light come on except for prior to activation (would light solid green at times) since activating I have only seen the violet light for 3G.
    Verizon advertises full service both around our city (Richmond, VA) and at my more remote location in Hanover. I have been through the recommended resets and nothing seems to improve the connection speed. Could the unit itself be defective? Also, I've noticed when I go to a location website it thinks I am in Pennsylvania when I am in Virginia. Could the Mifi be trying to connect to a signal in that location for some reason (was refurbished device)
    Thanks for any help you can offer,
    Brian

    I was having problems but upgrading to 2.28 seems to have helped me in addition to a few other changes I made based on this review of the 4510L
    http://www.anandtech.com/show/4500/novatel-wireless-mifi-4510l-review-the-best-4g-lte-wifi-hotspot/4
    1) "selecting WPA2 Personal/PSK (AES)"
    2) "manually selecting a channel (instead of Auto) fixes almost all the instability problems"
    (I'm not sure if it actually worked as the diagnostics always shows channel 0 no matter what I picked.  I did try a couple before one - or the myriad of other things I tried - seemed to make a difference - at least for now - fingers crossed)
    3) "allowing for one to select between each network mode manually, so you can force 4G LTE, EVDO, 1xRTT, or all of the above. This is incredibly useful if you’re right at the cutoff for 4G LTE SINR"  (that's WWAN Preferred Mode LTE only for me)
    4) I also changed my 802.11 Mode to just one mode that works on both computers at my house
    5) I am also careful to turn it off when I am done with it and take it off the charger for the night as well.
    It is my only internet service due to my semiremote location (no cable etc) and when I first got it as a replacement for my dependable 2200 I was about to pull all my hair out.  I was "forced" into it because due to antenna issues on a local tower that supplies my 3G signal my 2200 wasn't even able to load my gmail account.  Verizon very helpful on that - call us if its still an issue in a "few weeks"!  However, when I inquired about the antenna's effect on a 4G signal, an intelligent tech was able to tell me that it was not the tower I would be getting a 4G signal off of - odd but I didn't question that possibility.
    It runs very very warm but I suspect having it on the charger and using it almost all day is part of that.  At first I was wondering if heat was part of the problem - going so far as to have it sitting on an ice pack to test that theory.  Of course then I had to wonder if maybe I was freezing it -lol.  I am careful to turn it off when I am done with it and take it off the charger for the night as well.
    I've been on it most of the day and it seems to be behaving well - so fingers crossed

  • MiFi 4510L Doesn't allow connections while charging

    I had been successful in keeping my 4510L plugged into the charger and using it as a hot spot.
    It had been a month since I used it and now, when ever I plug it in to charge and turn it on, i cannot connect to it.
    All indicators show it is powered up and ready, but cannot connect.
    When I shut it down and power it up without the charger, works like a champ.
    Is this a firmware issue?
    Anyone else seen this behavior?
    Thanks

    Mike,
    There is a large thread which drills down into the details of this issue if you are interested in learning more:
    http://community.vzw.com/t5/Broadband-Netbook-Devices/4G-LTE-Mobile-Hotspot-MiFi-4510L-Can-t-Charge-and-Use/m-p/522120#M6163
    To summarize:
    1. If your MiFi detects a data connection from the cable while it is charging then it will disable the broadcast. 
      - Charging through a USB cable is how most people encounter this situation.  The wall charger will not give you this problem.
    2. Press and hold the power button long enough for the device to start
     - A Solid yellow LED means the device is in its charge only mode
    3. Turn on the MiFi and then connect the charge cable to have the most consistent results
    4. If you must charge with a USB cable then the work arounds are as follows:
      a. Splice your USB cable to remove the data connection
      b. Purchase a dongle/adapter for 10.00 from boxwave.com
    If you are seeing the same behavior with the wall charger then your MiFi is most likely defective.

  • Using Mifi 4GLTE as primary internet connection?

    I am contemplating using the device as my primary connection and losing the cable. Is this practical? I get good, fast signal from my desktop computer. Also, can I keep the device plugged into ac adapter while using  the device, or will this shorten the battery life?

    My 2 Cents:
    You cant beat a cable connection when it comes to home Internet  (Lets not talk about FIOS).  They are rusty and trusty and would always be my first choice when given a decision.  People are comfortable with a uncapped and fast connection that a cable ISP can provide.
    That being said a MiFi is practical if you can exercise discipline with your internet connection.  You need to make a habit out of monitoring your data plan to make sure you arent going over every month.  Verizon makes it easy for you to make a mistake and one bad month might wipe out any savings you would have made by making the switch.
    Charging a battery will always degrade the life.  This is a mechanic of all batterys and they naturally degrade over time with more use.  Better and bigger batterys will last longer, but ultimately you will have to replace them.  If you had to leave your MiFi turned on and plugged in 24x7 then I would suggest removing the battery until you need to move the MiFi.  That or you could purchase a 2nd battery for the road and swap them out accordingly.

  • MiFi 4510L does not appear in available netwroks.  Can't connect device.

    I can't seem to get my MiFi 4510L to show up in the available networks on seveal devices and it is driving me nuts. 
    Here is what's happening..I turn the thing on and it goes through its Green-Purple dance and then settles on a solid green - that means I have 4G from what I have read.  I have 5 bars and a full battery yet it will not show as an available Network on any of my devices. 
    I pulled the battery, resat the SIM card, did a reset but still nothing.  Call Tech and they shipped me a new one...
    Put the old battery and SIM in and turned it on...it should up for a minute on my iPad (RIP SJ) & laptop but then disappeared.  Now no matter what I do it won't appear as an available network. 
    Now the minute I take it outside, there it is..no problems and lightening fast.  I take it inside (I can see where I was outside from my window), not a peep...**bleep**?  It this thing so sketchy that a window is gonna make or break it?  Does the 5 bars & solid green mean something other than "all is good"?   Before you ask, I have already checked with the dog and he is not running a signal jammer..if only it were that easy..
    Anyone have any ideas??
    Thanks

    I just had the same issue.  It was working for 1 week and I was using the connection yesterday.  Today I tried to get on tonight and the laptop couldn't see the SSID.  I rebooted the device a few times, removed the battery and still no go.  I was about to give up and rebooted it once more and then the SSID popped up.  I had a nice green 4G light and 3-4 bars for Verizon signal the whole time (when it wasn't rebooting), but no SSID showing up in a laptop right next to it.   I read in another post that if the wireless can't auto assign a channel that it may not bring up the wireless network.  I only have 3 other wireless networks visible in on the computer (ps I had other computers that could not see the SSID either), so I wouldn't think that is the issue.  I almost set the channel to a specific number, but figured I'd let it go and see what happens.  

  • MiFi 4510L and Macbook Pro Retina

    Hello,
    Anyone get a new Retina MBP working with the 4510 MiFI unit?
    This same MiFi works flawlessly with my other Macbook Pro (2009) but with the new Retina MBP I get a connection but no browing/internet access.
    The password has been confirmed via review in the Keychain and any other WiFi networks I connect to work without issue.
    Searched online and can not find others with a similar issue.
    Any ideas on how it can connect to other networks but this one MiFi fails while the same MiFi network can be accessed via a different model MacBook Pro laptop???
    Regards,
    Steve

    Steve,
    What you are describing here is either a password problem or a incompatibility issue between your device and the default settings of the MiFi 4510L.
    The first thing I would do is re-enter the WiFi password on your MacBook.  Since I'm not a Mac guy I wont be able to tell you the steps necessary to accomplish that goal, but I'd bet you can figure it out.
    If you can confirm that the WiFi password is getting entered correctly then the next step would be tweaking the MiFi.  I'd suggest changing either the WiFi password to WPA or change the 802.11 wireless mode to B+G.
    Remove/Change the WiFi password
    Navigate to http://mifi.admin
    Enter "admin" in the textbox in the upper right hand corner
    Click the WiFi tab
    Change the security of the device:
    Change Selected Profile to Open Access
    Change the Security from WPA2 to WPA or WEP
    Update your WiFi password if necessary
    Click Apply
    Test your connection
    Change the 802.11/Wireless Mode
    Sign into your MiFi
    Click the Wi-Fi tab
    Change the 802.11 mode from B+G+N to B+G
    Click Apply
    Test your connection

  • MiFi 4510L Uplink is slow

    I use "Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4510L".
    Before, I heard "Download/Uplink is 2-5Mbps, All the time, 24/7" from Verizon chat system.
    Therefore, I started use of "Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4510L".
    However, the Uplink speed is 0.5Mbps when I measure the speed.
    Would someone teach me the solution of this problem?
    I want to use Skype(video) to my mother smoothly.

    A typical good 3G connection is 1-2 mbps for download and 1mbps for upload.  For most people those speeds will allow them to do whatever they need on the internet. 
    A typical 4G LTE connection is much better with 10+ mbps for download and 5 mbps on upload.  Your MiFi 4510L is 4G LTE compatible but you must be within range of this network to take advantage of those speeds.
    Check the light on the side of your MiFi.  If it is green then you are 4G, if it is purple/pink then you are 3G.  The best way to get your MiFi to perform at the normal level is to run through the various levels of resets.
    Level 1 Reset:
    Power down the MiFi
    Let the MiFi sit for 30 seconds
    Power on the MiFi
    Test the connection
    Level 2 Reset:
    Power down the MiFi
    Remove the back cover
    Remove the battery
    Remove the SIM card
    Allow the MiFi to sit for 30 seconds
    Reassemble the MiFi
    Test the Connection
    Level 3 Reset
    Power on the MiFi
    Remove the back cover
    Press and hold the Reset button next to the battery for 10 seconds
    Watch the MiFi E-Ink display to see if all the icons are displayed
    Release the Reset button
    Reassemble the MiFi
    Test your connection

  • MiFi 4510L Problems - unable to browse web but can ping !

    Have had stationary 4510L for months since my local store rep convinced me to upgrade my perfectly good 2200. Wish I had never done so. First the 4G/3G connect issues kept me from working until the recent firmware patch was finally released. But mixed in with that issue is another one that has gotten progressively worse.  Three replacement devices and two new SIM cards later and I still have the issue.  After three (alleged) trips to the tower reporting no issue, I decided to take the MiFi on the road to see if I have same issues on another tower.  I do.  Anybody else seen these symptoms or have any suggestions?
    1) Browsing fine, usually in forced 3G (EVDO) mode due to earlier issue resolved by firmware upgrade.
    2) Suddenly web sites stop responding with timeouts, or server unavailable, or web site taking too long to respond messages (depending upon browser in use).
    3) WiFi connection is good and I can browse locally to access modem.
    4) Modem states to be connected and not dormant, with decent EVDO signal strength.
    5) Connection log shows some TCP and UDP traffic.
    But cannot browse anywhere.  The only fix is to disconnect and reconnect.  Then it all works fine.  The WiFi connection is never lost. Don't need to reset the modem, just drop the call and then reconnect.
    Logged 12 to 15 calls on this and have not gotten satisfactory response yet.  Spent hours and hours collecting data on dates, times, screenshots, etc.  Two very interesting things that I think would be indicative of issue:
    1) Even though I can't browse web sites, I can ping them !!
    It's as though internet layer protocols are working but transport layer are not.  When I can't browse, I also lose my VPN  connection (if a session was established). Cannot reconnect VPN, says the server does not respond, but I can ping it!
    And in the Connection Log, I can see the ICMP traffic from the ping, along with TCP and UDP.  Yet cannot browse to any website.
    2) Once this problem occurs, the clock starts to drift from real time.  The time stamps in the Connection Log and in the System Log are a few minutes off, then ten to fifteen minutes off, then withyin a few days they are an hour off.  They occasionally show 1980!!  A hard reset re-synchs the timestamps to the system clock.
    *ANYBODY* have these symptoms or any suggestions?  And if you have issue where browsing stops, but WiFi is still wokring, try pinging the website and see if you get a response.  I'd like to hear form you.

    I have the *exact* same problem.  Been happening for months and nobody at Verizon has a clue.  I am going insane!!!  My problem is especially worse when I have more than one WiFi client connected.  "Stop browsing" means unable to browse the internet.  I can still browse on the local MiFi private network fine.  Just can't browse thru the Verizon network!
    One laptop will stop browsing (but can still ping!!) while the others are working just fine.  Dropping the wireless and reconnecting doesn't fix it.  Rebooting the laptop doesn't fix it. 
    One client can browse but the other can't (but both can ping) and there is nooooo way to fix it but disconnect the call and then reconnect.  FRUS.STRAT.TING !!!!! 
    Happening now five or six times per day. We may have two to four laptops connected at any given time. Mostly we just do w/o internet on the clients when they stop browsing.  The other laptops will continue to browse for quite some time.  Eventually, when the working systems have an opportunity, we have to drop the MiFi call and reconnect to restore internet to everybody.
    THIS IS KILLING ME.
    I cancelled my voice service this week and transferred to ATT.  T-mobile has a $40/month 5GB plan that does not charge for overages.  I'm considering switching to that.  Verizon, how many customers will you lose before you get your act together?
    MiFi 4510L - replaced twice, latest one is three weeks old
    Modem Firmware - 2.16.07 (the latest),
    Using EvDO with better than -80 signal strength

  • Jetpack MIFI 4510L

    In November of 2011, I received a advertisement  from Verizon stating that I could upgrade my present Verizon
    Wireless Fivespot which is 3G for a Verizon Jetpack  4G LTE Mobile Hotspot MIFI 4510L free. I made the switch and
    used it in my home in Nebraska for about a month  and a half before going on the road in my motor home heading to
    California for the winter. From the start, I have  had problems with the MIFI disconnecting from the internet.
    Constantly. Access will go from "Local and  Internet" to "Local only" or "Connected with limited connectivity".After
    fiddling with connect/disconnect which sometimes  takes anywhere from a few seconds to a couple minutes, I may
    regain a connection. It is very frustrating when  trying to pay bills on line or fill out forms, etc. When I arrived
    in CA, I went to a Verizon store and eventually got  them to order me a replacement. Same problem. I am now on my
    third replacement (fourth MIFI) and another  replacement is on the way as I write this. I'm a 13 year veteran of
    Alltel/Verizon and have not used any other wireless  service. I asked the rep at Verizon if I could get the latest
    Jetpack 4620L since the 4510L wasn't working. I  thought I had an agreement to get one as a replacement with just an
    extension of the two year agreement, but then I was  told I would have to pay a reduced price for it. I didn't go
    for it, so now a 4510L replacement is on the way.  Another problem with this device is the constant switching
    between 4G and 3G. I've been parked in the Monterey  Elks Lodge parking lot since Dec 26th and the light blinks
    green when 4G and purple when 3G. It goes back and  forth continuously. At one time or the other, all devices that I
    have had have had the firmware upgraded at the  store and at least two sim cards replaced. Two trouble tickets were
    issued, the first lost and I've not been contacted  about the second one although it's been a couple weeks since the
    second ticket was issued. There seems to be some  serious design or manufacturing problems or both with the 4510L.
    It looks as if I'm going to be stuck with this  device unless I want to just dump it and take my penalty. Is there anything else that I can do?

    I
    After I sent the message below, I received my replacement MIFI and on the plastic sleeve that it was in there was a decal which
    among other info on it stated that the firmware was 2.28 so we'll now see if
    that solves my problem. I went to the 192 site and verified that the FW is indeed
    2.28. Will let you know how this new (reconditioned) device works.
    Charles
      I tried switching to 3G only and it work for quite awhile, but then started dropping the connection. It was obviously a lot slower with 3G. Went back to 4G and into the 192 site and checked for new updates. It says that there are no new updates available. I had the Verizon store update the Jetpack when I received it as my third replacement. The 192 site shows an AP FW version 2.10-3.0.0.5 and a modem FW version 2.23.01. I think the later is the one you're talking about. If it is, then I guess that I'll have to take it back and specifically ask them to upgrade to 2.28. Still waiting on the next device. Thanks for your help.
      Charles

  • Mifi 4510L Mifi Hotspot...is it the network? and what about the firmware update?

    I have spent several months trying to seek a solution on the repeated and frequent disconnects from the Verizon wireless network using my Mifi 4510 L.  No success.  I have conversed with Verizon Wireless "experts" on this matter and have basically been ignored, since they do not have a solution. It has cost me a pretty penny in wireless costs due to lost connections in downloads, etc...for which I do not get any credit from Verizon on my wireless bill...go figure.
    I have even been accused by Verizon that the problem is my computer and hardware, even though I have ran several hardware, software, and "real-life" connection checks on other wireless networks with no issues at all.  I even have been getting better connectivity when I use my Verizon USB UML290...but I hate having to switch moving my SIM card from the USB Modem to the MIfi4510L...one of these days the SIM card will fail. Verizon has checked the signal strength at my home and work locations (which I already knew as good), but never heard back from them.
    Anyway,  I have verified that my wireless network adapter works just fine on other wireless networks (no dropouts, etc).  I have even upgraded to another Windows Operating System - Windows 7...which is more superior than Vista in dealing with wireless communications.  I have implemented quite a number of the solutions provided by other great Verizon Wireless Community members, but the connectivity problems continue to occur.
    When I did a review of my wireless hardware logs, I noticed that when I was encountering problems, the dynamically assigned address given to me on the Verizon Wireless network changed quite a bit, even when I was using the same web site. When my wireless connection worked fine, the dynamically assigned address was consistent.  This seemed to change when I encounter peak network load times. 
    I would appreciate a straight answer from Verizon Wireless on what is going on with the network.  I live in a solid 3G coverage area...but just far away from 4G to benefit for the increased throughput.  The closest 4G location footprint is about 40 miles away from me.
    Finally, what about the Mifi 4510 L firmware update?  I have yet to see any notification about this firmware update, either through normal e-mail channels or even through my Mifi configuration site
    http://192.168.1.1/mifi.cgi
    What gives?
    I realize that I am sounding a little perturbed about this matter, but it has been almost 4 months now...and Verizon is not living up to their part of the bargain on providing good tech support on the Mifi 4510L.  When they do not have an answer...they ignore the customer.   Not good business!!!
    Kevin Smith
    Metropolis, IL

    kescom11 wrote:
    Finally, what about the Mifi 4510 L firmware update?  I have yet to see any notification about this firmware update, either through normal e-mail channels or even through my Mifi configuration site 
    The firmware update was released a few weeks ago and there were multiple threads in this forum for it:
    Software Update: Verizon Wireless 4G LTE Mobile Hotspot MiFi™ 4510L
    The firmware update primarily addresses a problem with the MiFi switching from 3G to 4G and back.  I would not expect it to resolve a connection issue for anyone in a 3G only area.  Work through the firmware update instructions included in the link above and see if it helps. 
    There were no email notifications but the MiFi should have been redirecting you to the MiFi homepage every time you tried to browse the internet.  The firmware update is mandatory so if you have not already completed the update then there might be something wrong with your device. 

  • Dreamhost blocking SMTP outgoing email sent via MiFi 4510L hotspot

    I've been using a MiFi 4510L as my only internet connection for about a year, and have been happy with it to date.  Dreamhost.com is my email host (and web domain host). 
    I haven't been using the MiFi for a few days.  Today I was  unable to send any messages via the MiFi  through Dreamhost's SMTP (outgoing email) server.  This happens both when sending from my laptop's email client (Apple Mail) and also from my iPhone when WiFi (i.e. the Verizon MiFi connection) is enabled.  It's not a mailserver authentication issue -- incoming email works, Dreamhost webmail send and receive  works, and I can send from the (AT&T) iPhone with WiFi turned off (i.e. through AT&T's cellular network).  I contacted Dreamhost support, who said:
    - - - - - (begin Dreamhost response) - - - - -
    DreamHost now performs spamhaus RBL look ups when using an smtp client such as Apple mail. This is to prevent spam from leaving our network. The issues you are describing is what happens when you attempt to send email from an internet service provider (ISP) that is on the spamhaus blocking list. Switching from wifi to 3g will change that IP address that we look up prior to sending the email. For the device that is blocked we can only recommend that you contact the ISP and ask them to either give you a different IP address or work to get their IP's delisted.
    - - - - - (end Dreamhost response) - - - - -
    I take this to mean that Verizon 4G LTE IP addresses have somehow been added to Spamhaus's database.  Has anyone experienced this issue with sending email through a Verizon  device using Dreamhost SMTP?  What are my options?
    Message was edited by: John Ciccarelli  (New information: Dreamhost suggested using WhatIsMyIP.com to determine my IP address.  It returned 166.250.33.162 and sure enough Spamhaus has that in its PBL and XBL lists.  However, I'm using Authenticated SMTP (port 587), not the unauthenticated port 25.  Are Verizon servers somehow listed on Spamhaus?)
    Message was edited by: John Ciccarelli
    More research: I repeatedly shut down and powered up the MiFi.  Each time up, WhatIsMyIP.com returns a slightly different IP: 166.250.33.162, 166.250.32.186, 166.250.34.151, etc.  Lookup shows these IPs are associated with vzwdomain.com or myvzw.com, not surprisingly.  So presumably the MiFi gets mapped to a different actual IP each time it connects.  The first of these 3 IPs showed up in Spamhaus's PBL and XBL lists; the other two just in the PBL list.  Perhaps if I keep powering off/on it'll eventually connect via an IP that isn't on Spamhaus's list. 

    Are you using Mail app? You need to make sure the Outgoing Mail Server settings are exactly how your ISP recommends. So give them a call.

  • Internet connection dropping this week

    Internet disconnecting on a daily basis since Tuesday 9 June: This week, my internet connection appears to have developed an intermittent disconnection issue. Below are the details and what I've done about it. So far at time of writing this, Sky have yet to resolve this, and it's frustrating because I spend over £150 per month (and have done so for over ten years) with them. These issues have impacted a wide range of online activities, from streaming VOD services, work VOIP/Skype conference calls, online gaming as well as any internet-based activity. Setup:- Service: Sky Fibre- Router: Skyhub 2 (SR102), received from Sky at the end of March 2015. Previously used the white SR101 with BT Openreach modem for almost two years.- We have less than 16 devices connected at any one time. 10 is usually the very most.- We've tried replacing the modem cables, micro-filter directly into socket (unscrewing face plate), line noise testing, etc etc. (Faceplate is on master socket). Symptoms & diagnoses history:Tuesday 9th JuneSUMMARY: Intermittent internet dropouts begin and noticably. Call Sky support who dispatch OR engineer.Noticed throughout the day regular drop-outs of connection, spaced about an hour or so between eachother. The internet light on our SR102 box would totally go out. After about 20 seconds, the light would flash orange and then eventually turn solid orange, before turning white again. Sometimes after flashing orange, it would go off completely again and then eventually, after seconds (no more than a minute) it would start flashing and then become solid again. Most times it does reconnect first time but sometimes it gets into these loops as per below:- An example of an extract of the router log-file when it randomly disconnects but then finds it difficult to just re-connect and the light goes off again: syslog: Line 0: VDSL2 link down
    syslog: Line 0: xDSL G.994 training
    syslog: Line 0: VDSL G.993 started
     (This "down, training, started, down, training, started" loop routine would repeat itself almost like it can't find the connection? I could be wrong as I have limited understanding of what the log-files mean) Response: I called Sky support who, after a 20 minute line test their end called me back and confirmed it was an external fault and they would dispatch an Open Reach engineer to the cabinet within 72 hours.
    Wednesday 10th JuneSUMMARY: OpenReach engineer arrived. Didn't really find an external fault. Left and Sky closed the case.Open Reach technician van outside around 13:00hrs. By this point a couple of disconnects. In fact, I had noticed the van because I was going downstairs to have a look at the router as it just then disconnected again! The engineer said that he was at the cabinet and couldn't find an issue. I invited him in to have a look at our setup which is straight forward. We have a faceplate socket which Sky installed in 2013 and it is in the master socket. Until this issue this week, we've had no issues like this to-date. However the engineer suggested it could be an issue with our router?? Despite Sky already confirming issues externally.Response: Anyway he went away and then I called Sky support after a couple of hours. They confirmed the engineer's report suggested he did replace something at the cabinet, and the case was now closed. The woman on the phone also proceeded to suggest that it was a problem 'our' end. *Note* it's in the master socket, it's a microfiler installed by them, it's a 2 month-old router one of their latest models (I know it's not the best around) and we've not had issues like this really. Not recurring intermittent ones anyway. She suggested if it continued again, to take the faceplate off the socket and put a Microfilter directly into it and plug the router into that to test if it's the faceplate. Also replacing the modem cable which I did to no avail. Thursday 11th June:I was out for most of the day so was unable to probably monitor the line or use my usual services on this to see if any changes were made. Friday 12th June:SUMMARY: Still disconnecting...!Five times today, the internet connection has died. It happened during an important work call over Skype, it happened three times during online gaming on the Xbox and a couple of other times. There never appeared to be any regular event or theme which caused any of the disconnects (e.g. use of an appliance (interference), use of a specific internet service or a specific device suddenly being re/introduced/connected to the network. I thought it could be a load issue... i.e. too much stuff happening but it would do this when online-gaming on an xbox and pretty much nothing else happening on the network other than 2-3 devices connected doing nothing strenuous at all other than being on the wifi network!). I unscrewed the faceplate and plugged the SR102 directly into the wall with a traditional micro-filter. This didn't seem to work and still disconnected.Response: Called Sky support AGAIN. They did another 25 minute line test and, yet again, determined an EXTERNAL fault, relating to the "configuration" of the line this time.. Any thoughts on this? They have reopened the case and dispatched an OR engineer again... Fingers crossed, but not too happy. In summary:I'm no stranger to coincidences in combinations of faults in equipment like this....Can this be a degredation of both the original faceplate and the router itself?? But then two separate Sky support technicians (including a 2nd tier staff worker) have declared it an EXTERNAL fault?? I'm stumped, and frustrated.. I'm a bit miffed about this and if there are Sky support staff on these forums it'd be good to get a firm response as we spend in the region of £2,000 with you per year for your services and they are not impinging on my efficiency to carry out my business and social activities.  

    Right so, the problem is all sorted now. Below will explain what it was in the end, as I appreciate so many people have issues but then don't update the forum so it's less help to others trying to diagnose their own issues). Since my previous message (above), the following happened:- - That BT Openreach engineer must have fixed a coincidental error at the exchange in related to the Configuration / CI / Line card. After he fixed the issue, he made a note to say he reset the DLM on the line. The line was relatively stable for a few days but did drop a couple of times during the night (checked the log files).- After Thursday of the same week the line deteriorated to a near unusual point and the crackling on the phone line itself was getting worse. We even have dropped calls due to this.- Another call was put into Sky at the beginning of the third week of problems. A third external error , this time they called it "copper line impairment", obviously relating to the copper phone cabling. Apparently the very first call out cited this too. A BTO engineer arrived literally a few hours later at the green cabinet (three houses down from me), identified a clear fault from that end and then called Sky to arrange to attend our premises on Thursday.*At the same time, a brand new router was sent to me. However as you'll read below, this wasn't the issue so it made no affect*** All the while many drops on internet, almost unusable in all arenas - VOIP, online gaming , phone conferences, normal phone calls, downloading, uploading, etc. Because of the immense number of drop outs and because BTO number 2 did NOT fix the issue but decided to reset DLM anyway, our DL and UL speeds were decreasing by the hour! After a bit of research and having checked everything myself, I can only come to the conclusion it was our copper cabling (!!) from the pole to the house... as it is almost 50 years olf (if not older!). So far it's cost Sky (or however they work it out) about £800 for the BTO call-outs. I insisted on them putting a note on this fourth BTO engineer to say the copper line should be replaced otherwise we're talking about a false economy now.- Thursday of week 3 arrives. Fourth BTO guy attends. Absolutely fantastic guy. Knew his stuff but also just got on with it... Did all the tests, failed all of them. Determined it was indeed the copper cabling. Luckily we have a second line installed (unused, only installed about 10-15 years ago so current, clean cabling) so instead of reeling a whole new cable from the pole, we just swapped round the connections on the wall. He even put a whole new drop cable in and wired right up to our master socket with a brand new MK3 face place... All within 2 hours. By this point the DL and UL were still rubbish and decreasing still but the internet and phone line has never been more clear and stable! Unfortunately he wasn't a Broadband specialist so he couldn't reset the DLM.- One last call to Sky that evening and a fifth BTO attended the next day, did some quick checks which the connected passed first time, reset the DLM and it's not dropped once. DLM has since completed and we have a rock steady connection for the past two weeks. In summary:-- Replaced copper cabling from pole > house.- Replaced copper cabling (drop cable) from house > master socket- Replaced master socket faceplate (as a precaution) ... Replacing a copper cable which is 50 years old does not take a long time nor does it cost much in comparison to the amount of times I had to call them out at Sky's expense. Apparently a lot of BTO engineers like to avoid replacing cabling as it's the most frustrating part of the job. The guy who worked with us said he just gets on with it if it needs to be done. In short: If you've tried everything, consider the cabling. The reason why it was intermittent and then got worse was because this occurred during the hottest days of the year where the cable finally gave up the ghost. As it dried out from the rain, there were lots of gaps and chinks which weren't passable as it was when it was wet. Note re Sky service:-- We had some good tech support people. Though a lot of times I went straight to Tier 2 tech officials as I was a bit fed up repeating the synopsis of the issue every time I called as it got longer and longer each time! I did feel like a few of the times I was leading the investigation but then I am the customer and wanted it fixed the most. Just make sure you try all the basic potential solutions before contacting them (new cables, master socket, turn router on/off, line checks, if Wifi change channels etc etc) to save you going through those hoops. If anything, the weak link was BTO as it's real hit and miss who attends your house, how busy they've been that week and how much they really want to do the major tasks of their job description!! Luckily we had a great Line expert attend who was happy to do the major work required in the end. Sky then later partially refunded for loss of service for over three weeks.... All in all a good outcome. Hope this helps some.

Maybe you are looking for