No Landlines Service Since 8/30/2013 @ Pm est. and still no phone line

My landline has not worked since 8/30/2013 at 4 Pm est. and still is not working to this day! I live in Hopewell Va and because my phone line is down I have NO INTERNET and the Verizon Customer Service Is NO HELP, I have been a loyal costumer since 2007 and I can't believe that NO ONE IS AVAILABLE TO FIX MY LINE Until 9/4/2013 totally UNACCEPTABLE!!!!  I called to report the problem and that automated system was not helpfull, it took me 30 minutes to talk to a REAL Person and even they gave me the run around due to the problem no fault of my own it is VERIZON'S Issue and they won't fix it until 6 days from the day I reported the problem, 6 days with no landline phone and NO INTERNET there is some serious issues with this.  Verizon Has Dropped The Ball!!!!!

Hi Exingentcircumstance,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed.  I can help you from here.  To get in touch, click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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