No reprin work in request FSG - Row Set Detail Listing

Oracle General Leadger.
Actuall we submit the above mentioned request on test server,it's wokring fine but on prodction server is not wokring re-print option in toll Menu.we print by output tool and copy in explore and manually printing.
so,please help me how can we do in production..

Hi guys coould you please help me out ??
BR
ANA

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