No ringbacktone for inbound calls with cucm 8.6

Question

Hi,
we have this problem from many days...
we have two branches with cucm cluster(Publisher and Subscriber) at Head office and cisco untiy.The branches are connected to Head office through MPLS vpn and all the ip phones are registred to publisher located at headoffice.
our setup is like below
HO and BR2 having SIP lines and BR1 has PSTN Lines.
we implement greetings for head office and 2 branches at Headoffice Unity.
when any call comes to headoffice gateway the greetings will be played and call will be diverted to the appropriate extension.everything is fine.
But the problem is when the call comes to Branch gateway and the greetings will be played and the call gets diverted to the IP phone to which the caller dialed the extension. but the caller is not hearing the ringback tone while the extension is ringing. and the caller cannot know whether the extension is ringing or the call got disconnected.
i tried to change the " Send h225 User Information Message"  in service parameters from "Use ANN for Ring Back" to H225 Info for call Progress Tone"
whenever i am changing to  "H225 Info for call Progress Tone" then the branches problem getting solved but Headoffice getting the same problem.
please can anyone help............................

Answer 1

Hi Carlo,
Thankyou for the Response...
here is the Runn config for BR1 Connected to PSTN lines....
voice-card 0
dspfarm
dsp services dspfarm
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
codec preference 4 g729br8
voice class h323 1
h225 timeout tcp establish 3
interface Tunnel100
description " Tunnel JED-RYD "
bandwidth 2048
ip address 10.10.0.1 255.255.255.252
tunnel source 172.31.217.202
tunnel destination 172.31.3.18
interface FastEthernet0/0
description DAMMAM Local LAN
no ip address
duplex auto
speed auto
interface FastEthernet0/0.20
description JEDDAH Local LAN
encapsulation dot1Q 20
ip address 192.168.20.5 255.255.255.0
interface FastEthernet0/0.21
description JEDDAH VOICE VLAN
encapsulation dot1Q 21
ip address 192.168.21.5 255.255.255.0
h323-gateway voip interface
h323-gateway voip bind srcaddr 192.168.21.5
interface FastEthernet0/1
ip address 172.31.217.202 255.255.255.252
duplex auto
speed auto
router eigrp 200
network 10.10.0.0 0.0.0.3
network 192.168.20.0
network 192.168.21.0
no auto-summary
router bgp 65412
no synchronization
bgp log-neighbor-changes
neighbor 172.31.217.201 remote-as 65000
no auto-summary
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.20.1
ip route 192.168.20.50 255.255.255.255 192.168.20.1
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
access-list 23 permit 10.10.10.0 0.0.0.7
control-plane
voice-port 0/0/0
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/0/1
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/0/2
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/0/3
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/2/0
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
connection plar 2022
shutdown
impedance complex2
description STC
voice-port 0/2/1
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
shutdown
impedance complex2
description STC
voice-port 0/3/0
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/1
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/2
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/3
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
sccp local FastEthernet0/0.21
sccp ccm 192.168.12.190 identifier 1 priority 1 version 5.0.1
sccp ccm 192.168.12.189 identifier 2 priority 2 version 5.0.1
sccp
sccp ccm group 1
associate ccm 1 priority 1
associate ccm 2 priority 2
associate profile 1 register CONFJEDRAW
associate profile 2 register TRNJED
associate profile 3 register MTPJED
switchover method immediate
switchback method immediate
switchback interval 15
dspfarm profile 2 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
maximum sessions 2
associate application SCCP
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
shutdown
dspfarm profile 3 mtp
codec g729r8
maximum sessions software 250
associate application SCCP
shutdown
dial-peer voice 1 pots
dial-peer voice 1000 voip
description To CallManager - SBWPMPUB
destination-pattern [1-5]...
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.190
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 9001 pots
description ** 02-6140294(outgoing) **
destination-pattern [^2].T
port 0/0/1
dial-peer voice 9002 pots
description ** 02-6140295(outgoing) **
destination-pattern [^2].T
port 0/0/2
dial-peer voice 9003 pots
description ** 02-6140296(outgoing) **
destination-pattern [^2].T
port 0/0/3
dial-peer voice 9004 pots
description ** 02-6140293(outgoing) **
destination-pattern [^2].T
port 0/0/0
dial-peer voice 290 pots
incoming called-number .
direct-inward-dial
dial-peer voice 9006 pots
description ** 02-6529323(local) **
destination-pattern [^0].T
port 0/3/0
dial-peer voice 9010 pots
description ** 02-6578249(local) **
destination-pattern [^0].T
port 0/3/1
dial-peer voice 9011 pots
description "to pstn service"
shutdown
destination-pattern 0.T
port 0/3/3
dial-peer voice 9009 pots
description "to pstn service"
shutdown
destination-pattern [^0].T
port 0/3/2
dial-peer voice 9005 pots
destination-pattern .T
dial-peer voice 1001 voip
description To CallManager - Subscriber
destination-pattern [1-5]...
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.189
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 1002 voip
description " TO Unity Greetings"
destination-pattern 2050
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.190
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 1003 voip
description " TO Unity Greetings"
destination-pattern 2050
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.189
dtmf-relay h245-alphanumeric
no vad