No Service (No Phone, TV or Internet) Since Dec 31st
All our Verizon services were lost after a brief (approximately 30 minute) power failure in our neighborhood (Fair Lawn, NJ). About an hour after the power was restored, the TV reception was slow and the internet would lose connectivity. Finally about 90 minutes after power was restored, we lost everything: TV, internet and phone. Contact Verizon but a tech would not be able to get to us until Saturday, January 4th. Very frustrating. The tech had me do some basic fix it yourself things but none worked.
In my attempt to try and get this resolved sooner, I'm wondering if the battery unit is the cause. The box that contains the battery has a light on it that says (I think) Replace Battery and it's now lit. Could this be the cause of everything failing or is it something else? Anyone have any experience with somethign like this?
they do work over weekends but on business lines and emergency lines you as a residential customer are on a 3 working day wait time for repairs unless you are prepared to pay more for same day service as business users do
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Similar Messages
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I have cable triple play service. Phone service ios internet based and depends on cable provider modem. I pay monthly charge for modem. I also want to use modem for ipad2. Is there any modem that can support both internet based phone as well as ipad2?
If I understand you correctly, I have the same configuration. My modem supports Internet and phone service and my television service bypasses the modem. It does not do any routing. It has a single Ethernet port and I plugged in an external router with a WiFi radio - Apple Airport Express. Works like a champ.
Configuration of the Express was difficult. I had to plug it in to AC power and to the modem. Then, I opened up Airport Utility and had to click "yes" for each recommendation. Then I had to really think hard to come up with a WiFi password. Took me a horrendous thirty seconds from start to finish! -
My phone won't connect to Internet since I updated to iOS 7.0.4 why??
My phone won't work since I updated to iOS 7.0.4 why??
Why not?
Any errors?
MMS or iMessage?
Do you have a data connection? -
My hotspot won't connect my PC to the internet since I upgraded the op sys on the 4s iphone. The PC sees that hotspot but won't connect. The op sys on the PC is windows 7 ultimate. Can anyone tell me what to do please?
Glad to hear it is all straightened out. You are right about the upgrade cost. That is one reason why Adobe switched to monthly licensing—no more upgrade cost <g, r, & d>. Of course we do have nearly monthly product upgrades. It is almost like playing whack a mole.
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Phone line and Internet cut off overnight
Please can this be looked into immediately.
Our phone line and internet have both been cut off at 03:00am this morning,
I obviously cannot phone you guys to sort this so posting on here is my only resort.
The hub is still showing a blue light and the phone says 'check phone line'
But neither are actually working,
I need ASAP with this.Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
You can ring 0800 800 150 to report faults.
Also visit https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
i got my iphone 5 as a gift from my friend when he went on a business tour to Dubai. i have a got problem with the native camera app and i contacted the customer care more then 3-5 times and they finally gave me a solution to check with the service centers avialble in my city. i went all the way there from my place and they said you cant service your phone over here since its has been bought outisde India ! then why do APPLE ship phones ? why do they have REGISTERED SERVICE CENTRES in India ? why do they sell apple products with the tag INTERNATIONAL WARRANTY ?
There is a problem insofar as you did not buy the phone. Any warranty would therefore apply to the buyer. What I would suggest is this ...
With the receipt in your hand, telephone the store where it was purchased. Explain the situation and ask them how you should proceed. You may find they'll only deal with your friend but if he/she is willing, it can still be pursued in your friend's name.
Once you have agreed a way of getting it serviced you will need to return the phone, and as I suggested, by a registered post system that requires proof of delivery. Most postal services do this.
Pack the phone, preferably in its original box and surround it with extra packing. You do not want anyone to have grounds to say it was further damaged in transit.
Include a dated letter stating what the fault is and affix to that a copy of the receipt.
I hope you are successful. Thank you for the star. -
with firefox 3 I cannot open a program that downlaoded from the internet since they are binary files
Is there a phone number for tecj suppoprt with firefox sio that I van talk to a live person about thewias problenm
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I cannot access my device. The screen is blank however it has power. The phone will ring but since the screen is blank I cannot answer. It seems to be dead but has power?
When restoring to factory defaults/new iPod fails to resolve a problem that indicates a hardware problem an an appointent at the Genus Bar of an Apple store is in order.
Check your warranty coverage here:
Apple - Support - Check Your Service and Support Coverage -
Istore refusing to service my phone
I bought an iphone legally from Canada. Now that I am have moved to India permanently the local iStore refuses to service my phone, since it has not been bought from India. It is not even jail broken. I am very distressed and have never expected something like this from Apple. Pls help?
rishin1980 wrote:
I bought an iphone legally from Canada. Now that I am have moved to India permanently the local iStore refuses to service my phone, since it has not been bought from India. It is not even jail broken. I am very distressed and have never expected something like this from Apple. Pls help?
Cool story bro. And since this is exactly what is supposed to happen, since the iPhone dosn't have an international warranty, and you had full access to the terms of the warranty before, during and after the purchase, what's the problem?
Get the device shipped back to Canada to a friend or family member (at your expense), then get Apple to service it in the country of origin, as required, then have that friend or family member ship it back to India (again, at your expense).
Problem solved.
Next time, purchase your iPhone in the country where you intend to use it. -
I just updated to 4.0.1 on my mac and now it says "Firefox is currently in offline mode and can't browse the web". It is not my internet since I am using Safari just fine. Any suggestions? I sure wish I wouldn't have updated!
Make sure that Work Offline is unchecked: File > [] Work Offline
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Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
I was leaving for California at the end of July and needed a battery for my Galaxy Note 2. There were none to be found. Verizon agreed to allow me early upgrade to the Galaxy Note 3. After daily phone conversations with customer service, I finally got my phone 4 days after it was to be shipped next day air. I had to pay $75 California tax and a $15 next day fee. I live in Massachusetts and although we are known as "Taxachusetts" - it would not have been that much if sent to my home. Needless to say, I get the phone and it is unable to hold a charge (not being used) for more than 8 hours. I called customer service at least 10 times for a matter of at least 8 hours and have no resolution. I cannot get a new phone because I am beyond the 2 week deadline - "Really?" at that point I had the phone for 3 1/2 weeks. I have a phone bill sitting on my table for $418.00 (to include equipment) - I will not pay for this phone until they send me a new one. I do not think that is unreasonable, yet, each of the 10 customer service and supervisors I spoke with told me that is not possible - no one could do that for me...Look, all I want is a phone that works and VERIZON WILL NOT ASSIST ME WITH THIS SITUATION!!! I have been a customer for a long time and am absolutely appalled by the lack of customer service!!! I am asking those on here for help. What carrier should I move to? Evidently Verizon does not need my service - and I am happy to share with my "Friends and Family" what a deceptive company this is. So what do you all suggest?
It's as my original messages states. After taking the iPhone5 to a verizon store and being told is was a known defect with the screen, we sent the phone back and received a refurbished phone. After weeks, we were sent an email with a picture imbedded that would not display. It stated the phone had internal damage. We certainly would not have returned the phone had we not been instructed to do so by Verizon or if it was damaged. We requested to send the refurbished IPhone back - we would have rather paid for a brand new phone than $300 for a refurbished one. We were told we could not. Beyond this - the support was unreal. The first person we spoke stated there was zero record of our original call to support to return the phone although our detailed calling bill showed a 35 min call. Three calls later and no one was able to show us the damange, prove it was our phone, etc. I'm not convinced this isnt some sham to get more money to be honest. We've been with you for 10 years. I do not want to pay for a refurbished phone especially when a verizon tech instructed us to send the original back due to a defect.
From: Verizon Wireless Customer Support <[email protected]>
To: flash sam <[email protected]>
Sent: Tuesday, October 28, 2014 4:16 PM
Subject: - Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
#yiv7047612359 img
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A message from the Verizon Wireless Community
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Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion There's no need to consider canceling service with us flashsam. This is certainly not the wireless experience we want you to have! Let's take a look and see what options are available and keep you as a happy wireless customer. If you can send us a private message then we can look into this.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Wireless Services by email or at Verizon Wireless Community
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I'm having problems with my internet since I have upgraded. I am afraid to upgrade on my Macbook pro now. I don't want the upgrade to slow down my laptops. Any suggestions?
Wifi issues are one of the common issues being reported by users. There is not much you can do at this point but wait and hope that th 10.8.1 update will address these issues.
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My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls urgent help/assistant needed as I can not access/use my phone for over 24hrs now.
Hi there,
Use the method described in the link below to get back up and running:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
I hope this info helps!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution! -
I have n iphone 4 with a talkmobile contract sim. I cannot send or receive msm. I have spoken to talkmobile customer service, my phone settings are correct,Aple say it 8is a network problem!! Help!!
talkmobile is not a supported carrier. It's very likely that you have the same problem suffered by people who attempt to use T-Mobile in the U.S. MMS simply will NOT work because the network is not compatible with the iPhone. If you want full functionality, you will have to switch to a supported carrier.
A list can be found here: http://support.apple.com/kb/ht1937 -
I have not been able to stay connected to Internet since upgrade to os 7. Other devices no issues just iPad 2. HELP, please and thank you.
Hey Elder25,
I would troubleshoot these Wi-Fi issues you're encountering while using your iPad by following the steps in this link:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Welcome to Apple Support Communities!
Regards,
Delgadoh
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