No Subscription Found - but order is in My Account

I have recently purchased a price-gouging subscription to Adobe Captivate 6. http://www.adobe.com/products/activation states "activation can be completed [...] at installation", but the error message received is "No Subscription Found."
I have an active subscription to Creative Cloud. Now a new order is in My Accounts, the amount of the order has been deducted from my bank account, and I am unable to activate the subscription to the relevant product.
How do I activate the subscription?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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    [4/28/11 10:47:35 PM] [96895:RT1427740] Completed post-processing actions for request 1427740.
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