'no trouble found' happened again

I just noticed using the link to check on my repair status for my ipod nano, that it is being returned to me for the second time unrepaired with the explanation 'no trouble found'. I returned my nano (2nd generation)(under warranty) because the right channel of the earphones goes in and out with movement of the cord in the jack. I've checked the earphones and they work perfectly on other devices and know that it is a jack problem. As I use the ipod mostly while working out and the cord moves quite a bit, this problem is real and very annoying. Since 2 tries at using the mail-in repair service have been unsuccessful, does anyone have any suggestions for using the repair service at Apple Stores successfully?
  Windows XP  

Thanks for the advice and support. I was able to get into the local Apple Store today and my ipod was replaced, no questions asked. For those who are unfamiliar with support at the Apple Store. Just go online and make an appointment at the Genius Bar, go in, sit back and enjoy until your name is called. As one who is unfamiliar with Apple products, it was quite fun seeing the products and people who were getting new computers or resolving issues. Thanks again!

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    My itunes is on an old computer.  So old that I can't update it and so Haven't used it in two years.  How can I move it to my new laptop and make sure this doesn't happen again?  Very frustrated that I've spend $$ but can't get my music.
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