Noisy line and no service

dec 2012 reported prob with noisy phone,feb2013 fixed ??!! 2 weeks later no phone or bb 2 weeks later fixed !!??jut had 2 weeks-+of service,as of 0403 no phone or bb AGAIN!!
coincidently every time i lose mine a neighbours is fixed ! and vice versa . Any connection ?
Getting fed up now ,thinking of getting sat. tech.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Noisy line and internet disconnecting

Hi
Last year, I had a problem with the phone cable outside the house. When it rained, it caused noise on the line and the internet would disconnect often. It turned out that the outside line was really old and needed replaced, which eventually happened after a couple of engineer visits.
Everything has been going fine, but now I seem to have the same problem again. The noise on the line started last night and today the broadband light on the hub has been turning orange.
I've tried all the usual - I've changed the filters as I have three spare ones, I've tried plugging only the phone into the wall, even via the test socket. I thought maybe it could be an extension cable, so I tried plugging the phone and router directly into the wall.
The noise seems to come and go, just like last year, which makes it harder to pin point what's wrong. At one point I thought I'd sorted the problem and I thought it was the extension cable because the noise disappeared - but then it came back again!
We have had a lot of rain over the weekend, but I think it's strange that it's affected the new line like it did with the old one, unless it's been damaged?? I'm wondering if it's actually the hub itself? It's the black homehub 2 that I have.
I've been at this all morning and I really don't want to call BT because I hate speaking to someone who doesn't understand a word I say and vice versa!
Any suggestions?

ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:03:17
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.4 dB / 23.0 dB
Line attenuation (Down/Up)
15.0 dB / 8.5 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
229
Loss of Signal (Local)
171
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
373

Noisy line,Call Divert activated without request.E...

For some months I experienced severe crackling on line but BT advised "No fault on line".I thought my handset might be faulty so have used other (new)handsets,without success. Tried online diagnostic tests to no avail.I do have a phone/broadband "splitter" but phone faults are the same whether or not phone is connected to main socket via splitter.
In the last week,I have been unable to make or receive calls--line is dead(no dialling tone or ring-tone) and incoming callers receive the automated BT 1571 answerphone message. My investigations suggest that "call divert" option has been selected but *I* have had no reason to do this and ,in any event, I understand that a
PIN number is required to activate/deactivate this facility.So---who has activated the "divert"? Not me
In desperation,and fully aware of the risk of call-out charge,I have arranged an engineer's appointment on two separate occasions.On neither day did the engineer turn up within the agreed time-scale but on each occasion BT have then sent me an automated e-mail message saying that the engineer turned up at the agreed time but could not gain access.This is preposterous(!) as on both days I or my wife "kept watch" at our front window continuously for the 5 hour slot. We were grossly inconvenienced on both occasions.
I am now about to start a complaints procedure via BT, Ofcom,Watchdog etc but, before I do, I would welcome any advice from forum members and, hopefully,anyone at BT who is caring enough to suggest a prompt solution
before I have to cancel my account with them
Geoff,
Bolton
Solved!
Go to Solution.

I am currently experiencing very similar problems to GeordieGeoff.
For weeks we have had a very noisy line and rung BT only to be advised by the BT automated service that there is no fault on the line and to be warned that I would be charged £127 if I insisted on a visit and it was my equipment to blame.
We blamed our digital cordless phone and hunted for the receipt as it was less than a year old havng bought a new phone we plugged it in to find the same problem I attempted to contact BT via their e-mail contact however every time I tried to send the e-mail asking for assistance the e-mail would not send and kept saying I had entered an invalid e-mail address.
Being unable to get e-mail support on Mon 9th August I rang BT and took the risk and booked an engineer for the following day between 8-1pm. I then received a mobile phone message which said they had found a fault but it was outside the property and therefore they would not need to enter. On the afternoon of the day the engineer had been booked he turned up saying he had just been sent ut to check my line he knew nothing about me having been told there was no need to be in and said he definatly needed to check the line in the house. (good thing we were in eh)
Having checked the line he said there was a fault under the pavement and contractors would have to dig up the pavement before the line could be repaired but he had no idea of timescale. I rang BT as I currently have no phone and very intermittent broadband and asked them to divert my house calls to my mobile they agreed to do this and call me after 6pm to advise on timescale of repair. You guessed it no phone call!!
Yesterday morning I spotted a BT engineer in our road so went and asked him about the repair he said he was a tracking engineer and was only there to identify where needed digging up. He said I should be notified by BT of timescale and I told him I had little faith as they had not rung me the day before when they promised. However later I received a text which said "we need longer to repair your line" well I'm sorry but I could have told them that !
To date (friday ) we have not had the pavement dug up and therefore have no phone and very limited broadband I have also just been told by my daughter that my phone is not diverting to my mobile I have also received several very irritating text messages telling me it will tke longer to repair my phone !!
any thoughts ?
yours fed up Teresa

Noisy line AGAIN

Every few months, I have to keep reporting a recurring noisy line fault (sizzling noise, plus picking up some sort of radio programme - making it impossible to speak to my seriously ill mother and causing Internet connectivity problems). Each attending engineer has confirmed the fault is the same each time; that it lies between my property and the exchange; and that there is no fault in any of my equipment (although they have updated the filters etc to the latest models as part of their visits). Although the line improves for a time, it then deteriorates to the point where the fault recurs within a few months. I am seeking advice as to how to ensure this fault is fixed once and for all.
A related issue is that I am also pursuing a refund of the £130 I was charged in error for one of these engineers' visits last year. Work commitments away from home meant that I was not in a position to view my bill online, so I have only recently noticed this mistake - but an employee in BT's Customer Services department told me there is a 6 month time-limit for rectifying overpayments. However, as he also informed me that the information about this time limit is in BT's "internal terms & conditions", and is therefore not information freely available & transparent to customers, I do not accept this time restriction and am pursuing reimbursement via the Ombudsman Services. In addition, Customers Services promised that a manager would return my call, but they did not - and BT Customer Complaints still have not replied to either my written or emailed complaints regarding these issues.
That aside, my main aim is to have this noisy line fault dealt with permanently by BT, in whose equipment and on whose property the fault lies - any ideas, please? Every test that can be done here has already been done. As every engineer has confirmed that the fault is definitely NOT within my house, I am no longer willing to take time off work, only to be told that the problem lies outside. (By the way, apart from those of you at the Forum who have kindly helped in the past, the only other people who have impressed me in this company are the engineers. Anyone know why BT hires people full of experience, skill, commonsense and initiative - and then seems to force them to adhere to rigid and arthritic procedures which militate against an efficient and permanent solution to the problem? Sorry to rant, but why is this being made more difficult than it needs to be?)
Thanks in advance for any help or advice: your time and expertise is greatly appreciated!

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Questions on porting family plan lines and a prorated final bill?

Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
My number is the primary number on a family plan (3 lines, mine included) with Verizon, and I'm considering porting it along with the two other lines elsewhere. All three lines are no longer in a contract and are month-to-month (the 2-year agreements ended many months ago and none of the lines have been upgraded or anything since then). I'm planning to move them all to separate prepaid services through another carrier.
I'm doing my best to gather enough information about how to go about moving all three of these family plan lines with the least amount of hassle , so I've got some questions I hope I can get answered. Thanks for any assistance!
This is my understanding:
-I'll need to contact my new carrier to have a given number ported, correct? And that line will be subsequently cancelled on Verizon's end, with no ETFs since none of the lines are tied to a contract?
-Should I port the second and third lines first and not port the primary number (mine) first, so asto not cancel all the lines of service before they're ported? I'm okay porting one number at a time AKA separately instead of all at once if that simplifies the transfer process.
-When the porting process takes place and my Verizon service is cancelled, does Verizon prorate the remaining days on my billing period from the date it's cancelled, or do they still bill up to the end of the cycle? I hear it's better to wait until the end of my billing cycle (which for me is the 9th of every month) to initiate the transfer(s) so that I don't have any billing issues, but moving all three numbers on one day (even separately) sounds kinda daunting.
-Do the phones I currently have under Verizon simply "disconnect" or deactivate once service is cancelled? Will they no longer be associated with my family plan lines and therefore be free to be resold or handed off to other family members who are using Verizon? I notice many phones on eBay/Craigslist list a "cleared ESN" as a requirement for someone to activate a used phone on Verizon and wanted to know what that was about.
Thanks for any help on these concerns!

michae2414 wrote:
Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
My number is the primary number on a family plan (3 lines, mine included) with Verizon, and I'm considering porting it along with the two other lines elsewhere. All three lines are no longer in a contract and are month-to-month (the 2-year agreements ended many months ago and none of the lines have been upgraded or anything since then). I'm planning to move them all to separate prepaid services through another carrier.
I'm doing my best to gather enough information about how to go about moving all three of these family plan lines with the least amount of hassle , so I've got some questions I hope I can get answered. Thanks for any assistance!
This is my understanding:
-I'll need to contact my new carrier to have a given number ported, correct? And that line will be subsequently cancelled on Verizon's end, with no ETFs since none of the lines are tied to a contract? All correct - the port happens via the NEW carrier.
-Should I port the second and third lines first and not port the primary number (mine) first, so asto not cancel all the lines of service before they're ported? I'm okay porting one number at a time AKA separately instead of all at once if that simplifies the transfer process. You can do it this way - but based on your next question, you wouldn't want to do it this way. You can't do both!!
-When the porting process takes place and my Verizon service is cancelled, does Verizon prorate the remaining days on my billing period from the date it's cancelled, or do they still bill up to the end of the cycle? You have already paid for the current month's service - you are billed in advance for the coming month. What WILL be billed is any texting, roaming calls, data charges, etc, that have occurred during the month that were NOT billed in advance. I hear it's better to wait until the end of my billing cycle (which for me is the 9th of every month) to initiate the transfer(s) so that I don't have any billing issues, but moving all three numbers on one day (even separately) sounds kinda daunting. But YOU don't have to do anything - your new carrier will deal with it, and it seems to me it would be better to end the service on all three at one time, since it is one account. You can ask your new carrier what they recommend. There should be no issues with porting all three lines at once.
-Do the phones I currently have under Verizon simply "disconnect" or deactivate once service is cancelled?Yes - once the number is ported to the new carrier, the phones will no longer work until they are activated with another number. Will they no longer be associated with my family plan lines and therefore be free to be resold or handed off to other family members who are using Verizon? This is correct, and another reason for doing the port at the end of a billing cycle. Issues have come up with transfers done mid cycle - and because the account had been billed and paid for the full month's service, the phone's ESN was not released until the end of the billing cycle. I notice many phones on eBay/Craigslist list a "cleared ESN" as a requirement for someone to activate a used phone on Verizon and wanted to know what that was about.
Thanks for any help on these concerns!
It may take several days for the numbers to fully port over and have all services working correctly, and for the old phones to be fully "released" from your account to be used on another Verizon account. I would wait a week or so after the port, then call CS and check the ESN status of the old phones to see if they are "clear".
Hope this answers most of your questions. Post back if you need further clarification.

Disconnecting Line and Final Bill

I had been a loyal Verizon Wireless customer since 2008. I
was on a share plan with my wife and my brother, and I would pay the bill each
month which was about $160 for the three of us each month. I never missed one
single payment. Well the 3 of us decided to switch to
US Cellular. My brother’s wife had already been there, and they had these new
phones for a penny and it was time as we’ve had these same phones for 5 years
almost now, we were out of contract, and I had a work discount through US Cellular. So.......
February 22, 2014 the three of us went over to US cellular
and started a new plan with new phones. My phone number and my brother’s phone
number switched without a problem. However, my wife, who’s number was from a
different region could not be switched, we needed to get her a new number.
After we switched, US Cellular told me to call Verizon the very next day (which
was February 23rd) and disconnect/deactivate my wife’s line because
that one would not happen automatically as they didn’t transfer her old number.
So on February 23rd, I did
just that. I called Verizon and they said we were disconnecting it and I’d get
the next bill and would have to pay that and should be done.
Well sure enough around March 1st, the next bill
came, and on it is the full balance of $160 due March 10th. I question this and
call Verizon again admitting I thought it would be a lesser amount. They instructed
me to look at the billing date. The cycle was from January 15th to
February 15th on the bill that is due by March 10th. Well
we switched phones on February 22nd, so it made sense to me that
this bill didn’t reflect the few days of February 16- 22nd but
rather the previous full month from January 15th up until February 15th.
So far so good, I just misunderstood the bill cycle date.
So I asked if I could just pay off the remaining amount and
be done with it all. I mean we’re in the beginning of March now and haven’t used
the phones since February 22nd, and they’re all disconnected now,
why not? They told me unfortunately no, I had to pay this whole bill first and
then wait for the next bill cycle to come available which wouldn’t happen until after
March 10th for that last billing cycle which would reflect those few days of, Feb 16- Feb. 22nd.
The rep ensures me it will probably only be a few bucks per line for those 6-7
days or so. I said that’s too bad I can’t
just pay the whole thing now but oh well; we’ll do it your way. I guess I’ll just
go online in a few days and pay it and
then come the next bill cycle (which doesn’t go out until March 10th)
we’ll go online about that and pay the rest; just a few dollars per line.
The rep butts in, “yeah, about that sir, once you disconnect
the line, as you've done, you lose service to your online bill pay and accounts online so you
will have to call us to pay. I’m thinking aww man, another inconvenience, but
oh well, I’ll do what I have to do and call back twice to get these bills paid.
Well, a week later a couple days before March 10th
when the full $160 is due, I call and pay it (which took me forever on hold as
one of their centers was down). She apologized for the delay, took my payment,
and said when that last bill gets generated here in a few days (March 11th that shows usage from Feb 15th to March 15th, but will only reflect the few days I used the phones in that cycle which would be to the 22nd) I can just push pound
something something and pay the last bill through the automated phone system and be
done. I said okay
Come now to March 22nd I get that final bill in
the mail. I expect it to be a few bucks per line as is it would only reflect
from February 15th to Feb 22nd when we disconnected our
lines. But no, the bill is $120. That's almost
3/4 of the price of all three of our phones for an entire month. I was thinking something must be wrong, unless they didn't prorate the bill in which case the whole month (which would be a rip off) would be $160 like usual but why all this confusion? I was hoping to just use the automated bill
pay via phone to pay for those 6 days in the last cycle and be done with it forever but no, now I have to call the
company AGAIN to figure out all of this. What happened next was a nightmare!
I called and spoke with a rep asking why the outrageous
price for just a few days of service on those lines. She puts me on hold and
looks into it. She comes back and says my wife’s line was never disconnected. I
said you have to be kidding me; I’ve called in to disconnect it initially and
then even called back w/ questions on how the last bill works and everything
after we disconnect the lines. You can even see that no data or minutes were ever used on
any of those 3 lines since Feb. 22nd. She answers, yes sir I see
that, let me place you back on hold. Okay I figure she’s going to check this
out. She comes back again, well sir I
see you called a couple times but I don’t see that you requested to disconnect your wife’s
line. WHAT?! I thought. Why else would I originally call? US Cellular was right and told me specifically told me to do this the very next day and I did! AND THEN I ALSO EVEN CALLED BACK LATER AFTER THE NEXT BILL CAME CONFIRMING ALL THE LINES WERE DISCONNECTED AND HAD QUESTIONS ON HOW I LEAVE VERIZON AND WHAT MY FINAL PAYMENT WOULD BE! And why was my
account access to pay my bill online turned off (I did try to go online to see
if I could pay the last bill and I was no longer to go online) if my wife's line was never disconnected? This is getting
nuts. She placed me on hold again and returns, okay sir, this is what I’m going
to do. I’m going to suspend her line today and then you can call back tomorrow
to disconnect it. Then you can pay off the last payment on the next bill cycle.
At this point my blood is boiling, was this a joke. I should
not have to call back again, this should have been disconnected weeks ago! and
you can see nothing has been used on those phones. I told her this is the last bill cycle and I’m not calling
back and we need to get this disconnected today and that bill lowered to its
fair amount. She places me on hold again
and comes back and tells me she had overridden something and got the line disconnected
today and she was going to take $40 off my phone bill.
At this point I’m like finally, but an hour later and now my
phone bill is $70 for the three phones that we used for 6 days!! I said 6 days is about 1/5th of the
month. If our final bill is reflecting only the days of the month we used it
should be more like 1/5 the price of our original monthly bill which was $160. which would be more like $32, not $70. I had to explain some of the simple math to her and she
goes on to push about how the line was active and such, and I said but that
wasn’t my fault you didn’t disconnect it and this is not a fair final bill for
6 days of usage!! She put me on hold yet
again and finally came back and said I’m going to take off another $40 from the
bill but it will need approval from my supervisor which will take 2 business
days. If and when she approves it, you will get the final bill in the mail for
the $120 minus an $85 credit. FINALLY!!!
I wasn’t even looking for something free, I just wanted a
fair final bill after I’ve taken the time to call to disconnect my wife’s line
and understand how the final bill works and everything. No one should have to
go through this and spend hours on the phone trying to understand how the
process works so you don’t get duped and then end up getting duped anyway and
having to spend more time to fix that. It was a big rip-off and extremely frustrating.
Telling me the line’s not disconnected but taking away online bill pay, and the
final bill itself was not only wrong, but it outright lied in certain spots.
Almost as though they were making up dollar amounts and dates. The bill cycle on the last bill said Feb 15th to March 15th but then under then under my wife's name there was the charge of $120 and the dates next to that said March 15th - April 15th!?!?! The phones haven't been used since Feb 22nd! Not simple at all and very confusing. Make sure you’re carefully monitoring your
bills when leaving Verizon Wireless. Needless to say, I’m never going back to
them so I won’t have to worry about this again. I just hope this new paper bill that shows the credit gets to my mail box before it's due date of 04/10 so I don't get a late charge. I was assured it would. I hope the CSR is telling the truth this time for once. I have faith in the last one I spoke with. I'm hoping she doesn't let me down too like everyone before her so far has.

Leaving is quite simple via porting out. As you noted when two of the lines ported successfully. However I can see no valid reason why the wifes number could not be ported out. There are porting laws in place. But on to the rest.
If your monthly service runs as you are saying "The cycle was from January 15th to February 15th on the bill that is due by March 10th".
That would be incorrect. If your monthly bill is from lets say January 15 through February 14 then your payment on the account is always that last day. (February 14th.) The next new billing cycle is now February 15th through March 14 again the bill closing date is the day the invoice must be paid. All three lines since they were ported on February 22nd. still must be paid in full (2 ported & 1 not ported). There is no prorating in this case. Now in regards to the bill closing date again would next be March 15, 2014 through April 14, 2014. Since the wife's phone was not closed the only device should be just that line and no other. The other lines are paid up through March 14, 2014 so there should be no further charges.
Some where along the line folks must remember to terminate service (port) a few days BEFORE the next bill comes due. remember we pay in advance.
Good Luck

Contacts and Calendar Services Broken

I have a new build of Mountain Lion Server 10.8.2 and am having problems with the Contacts and Calendar services.
The server is an Open Directory Master.
I did this build by installing Mountain Lion 10.8 on a new hard drive. I had no interest in migrating any data except for the Open Directory, so I created an Open Directory archive to restore from with the new build. I then removed the old Lion Server boot drive and installed the Mountain Lion Server drive, then installed Server app. I moved the data stores to the RAID before starting any services.
DNS, DHCP, File Sharing, FTP, Mail, Messages, NetInstall, Profile Manager, Software Update, Time Machine, VPN, Websites and Wiki all work normally. I also use Portable Home Directories. I've only dabbled a bit with Mail, Profile Manager and Wiki, but I have not encountered any problems with them. I use the other services rather heavily. Everything is working great except Contacts and Calendar.
sudo changeip -checkhostname returns:
Primary address     = 10.0.0.2
Current HostName    = myserver.mydomain.private
DNS HostName        = myserver.mydomain.private
The names match. There is nothing to change.
dirserv:success = "success"
In the Server app both Contacs and Calendars turn on and appear to be working. I have the self-signed certificate created by the sever app assigned to the services. I am unable to log in clients to either Contacts or Calendar service via browser or through iCal or Contacs apps. The apps first notify that a secure connection is not possible. Then when I proceed I get authentication failures, even though the credentials are correct. Removing the certificate from the services has no improvement.
When I run "sudo serveradmin fullstatus calendar" I get the following output:
calendar:setStateVersion = 1
calendar:logPaths:LogFile = "/var/log/caldavd/access.log"
calendar:logPaths:ErrorLog = "/var/log/caldavd/error.log"
calendar:state = "RUNNING"
calendar:servicePortsAreRestricted = "NO"
calendar:servicePortsRestrictionInfo = _empty_array
calendar:readWriteSettingsVersion = 1
Examining /var/log/caldavd/error.log I find this interesting message:
2012-11-24 22:59:28-0700 [-] Unhandled Error
          Traceback (most recent call last):
            File "/System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python/twi sted/internet/defer.py", line 1187, in unwindGenerator
              return _inlineCallbacks(None, gen, Deferred())
            File "/System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python/twi sted/internet/defer.py", line 1045, in _inlineCallbacks
              result = g.send(result)
            File "/Applications/Server.app/Contents/ServerRoot/usr/share/caldavd/lib/python/twis tedcaldav/upgrade.py", line 985, in doUpgrade
              yield upgradeData(self.config, self.spawner, self.parallel)
            File "/System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python/twi sted/internet/defer.py", line 1187, in unwindGenerator
              return _inlineCallbacks(None, gen, Deferred())
          --- <exception caught here> ---
            File "/System/Library/Frameworks/Python.framework/Versions/2.7/Extras/lib/python/twi sted/internet/defer.py", line 1045, in _inlineCallbacks
              result = g.send(result)
            File "/Applications/Server.app/Contents/ServerRoot/usr/share/caldavd/lib/python/twis tedcaldav/upgrade.py", line 771, in upgradeData
              with open(versionFilePath, "w") as verFile:
          exceptions.IOError: [Errno 2] No such file or directory: '/Volumes/RAID-50/Library/Server/Calendar and Contacts/Data/Documents/.calendarserver_version'
It seems as though upon setting the data store to the RAID that not all the necessary directories and files were created for the Contacts and Calendar services. Is there a way to create them new? Remember, there is no Contact or Calendar data to save. I am starting with a clean slate.
Assuming the problem lies with the missing directories in my data store location, is there a way to either create the missing directories & files, or just rebuild the two servieces from scratch?

Back up all files.
Quit the Server application and drag it to the Trash, but don't empty. You'll be prompted to confirm that you want to stop all services. You won't lose any server data.
Put the app back where it was and launch it. Test.

No Phone Line and Broadband Speed at 0.2 - Not hap...

Afternoon,
I ordered the phone, TV, and Broadband with an activation date of the 5th December. I then received a text message to advise that a phone line engineer will visit between 1pm-6pm, I booked half a day off work but no one got in touch.
At about 7pm I checked my phone line and the line was dead.
I then phoned through to see what was happening and the customer service kept putting me through to the wrong teams and from my mobile I was on the phone for just over an hour.
I am not happy that I had to make this phone call from my mobile when the line was meant to be sorted. After speaking to the delivery team, he advised me that an engineer did come but didn't need to come into the property and the phone line should be working.
NO communication about this on the day and after checking this with the engineer he advise he would raise a fault after we went through some tests.
we are now Tuesday the 11th and I have not heard back.
I assume from the fault on the line I am only getting 0.2 download speed on my Internet and the broadband line keep disconnecting and reconnecting again.
As mentioned before being a new BT customer my experience has not been very good at the moment and I hope you can put this right.

The link on my signature, is just a collection of my own help pages, the links below come directly from BT, so you should be able to use them.
You should be able to run a test on your line from this link from the BT website.
Reporting Phone Faults
It does sound like there is one wire disconnected somewhere, as broadband will just about work under those conditions.
It would be best to do a couple of checks yourself, using this BT link, to make sure the problem is not within your own wiring.
Fixing phone faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Phone Line and Broadband Cancelled by BT by their ...

Hi,
Just a bit of a sound off and if anyone can advise of anything I can do to speed this up at all.
At 10am this morning, I got an email saying that someone had cancelled my Line and Broadband, the charge for this was to be £142.50, as I was still within contract… and to contact them if it wasn’t me. So I did.
1hour and 4 minutes later, and through 5 different departments, it turns out that someone in BT has cancelled my services, by mistake, in doing so, it now means that I am a ‘new’ customer, with a new customer account number, and have to wait for another week for them to turn my services back on again. They will also be changing my phone number, which I have stated that I want to keep my own number!
They haven’t confirmed that they won’t be charging me the £142.50 ‘cancel’ charge, which I have told them I won’t be paying, as this was nothing to do with me.
What the he1l!!
So, I wondered if anyone knew, how quickly they can actually re-activate services that they have cancelled today.
Am I within my rights to just cancel this ‘new’ contract and go elsewhere? And not be charged for this new or old account?
I am just a bit annoyed that this has happened and that I had to waste my morning (at work) calling these fools, just to be passed from one person to another.
thanks

Hi suzi2013,
Welcome to the community and thanks for posting!
I'm sorry that your services were cancelled. I've had a look at your post and it doesn't make great reading to be perfectly honest!
I can help iron out everything from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
When we've received your details we'll get back to you.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Phone line and infinity

Hi all
Please excuse this question as to some it may be glaringly obvious, but I have been interested about Infinity and VDSL on a phone line.
Scenario: Customer lives 2km from the exchange. New FTTC cabinet is installed 100m from the customer.
This means that the VDSL signal only has to travel the last 100m (or thereabouts) to the customer.
It would not be good to "energise" the whole 2km of cable with the VDSL signal so is there some kind of filter to stop the VDSL signal going back up the 1900m "pair" to the exchange?
Thanks
ptan
Solved!
Go to Solution.

The way I understand it, and the most efficient way too, is:
From the exchange, an optical fibre bundle runs to the cabinet. This transports both broadband and voice service - it's got enough bandwidth for everything and then some.
From the cabinet, copper twisted pair wires run to every house serve by that cabinet. There is a DSLAM in the cabinet which interfaces between the optical fiber to the exchange and the copper to the house, for the VDSL2 service.
So the VDSL2 is from each house to the cabinet, and from the cabinet an optical fibre bundle runs to the exchange. Meaning there is no more a live copper wire connection from exchange to cabinet - this would be redundant.

Phone line and Internet cut off overnight

Please can this be looked into immediately.
Our phone line and internet have both been cut off at 03:00am this morning,
I obviously cannot phone you guys to sort this so posting on here is my only resort.
The hub is still showing a blue light and the phone says 'check phone line'
But neither are actually working,
I need ASAP with this.

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
You can ring 0800 800 150 to report faults.
Also visit https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Noise on phone line and broadband cutting out when...

Hi, I have been experiencing a problem with my broadband dropping out when the phone is in use. I have also had a very crackly/noisy line whilst using the phone.
After reading various problems on these forums (some sound similar) I wanted to see if anyone else could help as I’m still unsure what to do next. I haven’t really had much help out of BT except for them sending out a new Hub (V3) saying that it should fix the problem. It did not fix it and I have since had a few more conversations, which have resulted each time in BT saying that there is no fault on the line, and it will be £130 minimum call out for any further action.
I have done everything I can think of in the house to see if the problem was to do with my household wiring including replacing the wiring for my extension. The filters have all been replaced and I have also used the quiet line facility and there is still noise on the line and the broadband still drops out when the phone is used.
At the moment I really have no clue what to do next so thought if I post up my ADSL line status results that maybe someone would see a problem or maybe have a thought on what to try next as I don't really want to be paying £130.
My set up is BT HomeHub 3 (option 3) with a BT Vison Box. The problem with the broadband dropping out seems to have started around the time I was notified by email that there was an upgrade on the network completion that was on the 24th June.
Any help would be very much appreciated as this is understandably getting a very tiresome. Cheers in advance.
My ADSL line status:
Connection Information
Line state:
Connected
Data Transmitted/Received (GB):
4.3 / 4.3
Downstream:
4.438 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.2 dB / 5.9 dB
Line attenuation (Down/Up):
25.3 dB / 14.5 dB
Output power (Down/Up):
18.3 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 229
CRC Events (Down/Up):
0 / 85
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
60 / 25

One thing to add, are you sure on how they phrased the info regarding to the £130 charge. That should only really be applied if it is YOUR equipment that is at fault (and on some occassions if you have damaged the external line).
I have what sounds to be a much more intermittent issue than yours, the vast bulk of my visits have resulting in the engineer not finding an issue (occassionally they do but then seem to lose that info before the next one) and I have never been charged since there is no issue with my equipment and the effect on the broadband can be seen via BT's own logging (ie speed reductions etc).
There has been some reports that sound like inappropriate charging but really you have an obvious line issue and even if intermittent should not be chaged providing you have confirmed it is an external cause.
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

New phone line and broadband

Hi,
I hope someone can help me.
I am due to move into a flat on the 4th of June, at the moment the flat does not have a phoneline though i checked on the BT website and at least one of the others do have one.
I would like to order a BT line installation with BT option 3 broadband, someone told me that it will cost £50 if i order both of these at the same time, however i can't find on the website link where to do it, the site just assumes i already have a phone line installed, Can someone point me in the right direction?
Daz

Hi Daz,
Thanks for posting. You can place an order for line and broadband here . Check it out and let me know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Noisy line and no service

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