Noisy line,Call Divert activated without request.E...

For some months I experienced severe crackling on line but BT advised "No fault on line".I thought my handset might be faulty so have used other (new)handsets,without success. Tried online diagnostic tests to no avail.I do have a phone/broadband "splitter" but phone faults are the same whether or not phone is connected to main socket via splitter.
In the last week,I have been unable to make or receive calls--line is dead(no dialling tone or ring-tone) and incoming callers receive the automated BT 1571 answerphone message. My investigations suggest that "call divert" option has been selected but *I* have had no reason to do this and ,in any event, I understand that a
PIN number is required to activate/deactivate this facility.So---who has activated the "divert"? Not me
In desperation,and fully aware of the risk of call-out charge,I have arranged an engineer's appointment on two separate occasions.On neither day did the engineer turn up within the agreed time-scale but on each occasion BT have then sent me an automated e-mail message saying that the engineer turned up at the agreed time but could not gain access.This is preposterous(!) as on both days I or my wife "kept watch" at our front window continuously for the 5 hour slot. We were grossly inconvenienced on both occasions.
I am now about to start a complaints procedure via BT, Ofcom,Watchdog etc but, before I do, I would welcome any advice from forum members and, hopefully,anyone at BT who is caring enough to suggest a prompt solution
before I have to cancel my account with them
Geoff,
Bolton
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I am currently experiencing very similar problems to GeordieGeoff.
For weeks we have had a very noisy line and rung BT only to be advised by the BT automated service that there is no fault on the line and to be warned that I would be charged £127 if I insisted on a visit and it was my equipment to blame.
We blamed our digital cordless phone and hunted for the receipt as it was less than a year old havng bought a new phone we plugged it in to find the same problem I attempted to contact BT via their e-mail contact however every time I tried to send the e-mail asking for assistance the e-mail would not send and kept saying I had entered an invalid e-mail address.
Being unable to get e-mail support on Mon 9th August I rang BT and took the risk and booked an engineer for the following day between 8-1pm. I then received a mobile phone message which said they had found a fault but it was outside the property and therefore they would not need to enter. On the afternoon of the day the engineer had been booked he turned up saying he had just been sent ut to check my line he knew nothing about me having been told there was no need to be in and said he definatly needed to check the line in the house. (good thing we were in eh)
Having checked the line he said there was a fault under the pavement and contractors would have to dig up the pavement before the line could be repaired but he had no idea of timescale. I rang BT as I currently have no phone and very intermittent broadband and asked them to divert my house calls to my mobile they agreed to do this and call me after 6pm to advise on timescale of repair. You guessed it no phone call!!
Yesterday morning I spotted a BT engineer in our road so went and asked him about the repair he said he was a tracking engineer and was only there to identify where needed digging up. He said I should be notified by BT of timescale and I told him I had little faith as they had not rung me the day before when they promised. However later I received a text which said "we need longer to repair your line" well I'm sorry but I could have told them that !
To date (friday ) we have not had the pavement dug up and therefore have no phone and very limited broadband I have also just been told by my daughter that my phone is not diverting to my mobile I have also received several very irritating text messages telling me it will tke longer to repair my phone !!
any thoughts ?
yours fed up Teresa

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Once contacting the BT care Team (Mods) via the Contact the Mods form they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.
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Noisy line,Call Divert activated without request.E...

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