Nokia C6-01 application software downloads jammed ...

Hello
i wouls like some assistance fro your support group please. I was downloading a game from the nokia store and by mistake i moved to another application while dowloading the game. The problem is that i cannot download any more applications because evertthing is stuck.
is there any help please?
thanks
antongarden

Hi antongarden,
Thanks for your feedback.
If for whatever reason a download or install fails this may cause an incomplete change to the phone filesystem. It may be a good idea to perform a reset when this happens and you suspect something is not working right afterwards.
First create a backup in Nokia Suite (Tools/Backup) but when asked deselect inclusion of settings in the backup.
Reset the phone by dialing *#7370# and the security code 12345 (when asked).
After the reset check for and install any updates in Nokia Suite. Re-install the latest system software if offered.
Restore the backup from Nokia Suite (Tools/Restore).
Re-install Maps as required using Nokia Suite.
You can now reinstall your apps from Nokia Store. Paid apps can be found in your personal section.
Hope this helps,
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

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