Non parte il download

ho un macbook air con i requisiti del sistema in regola con quelli richiesti per l'installazione ma, dopo aver pagato l'applicazione, quando clicclo su scarica, non succede nulla! Invece, sull'altro mio imac, l'ho installata senza problemi!

rough Bing translation:
From that time are no longer visible on the right side of the dock links that I had dragged for a faster aperture. 
For example first trailed alongside the downloads folder in the dock and Italiamac links showed me in the form of a coiled spring icon with/at the base.
Now passing over it with the mouse only appears the name of the link, but visually it is as if there were.
How do you (cause) the icon reappear?
I hope that I explained.

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