Non receipt of students redemption offer, returned cheque after 11 months.

I had purchased HP Envy M6 Notebook Sr.No. [Edited for Personal Information]With windows8 under student offer in July 2013 for my dughter & completed all the necessary farmalities and all documents alongwith cheque of difference for Rs.900/- were been sent to redemption cell at New Delhi.
In between I contacted & send the email to Mrs. Renuka Chaudhary & M/s Balgo P. Ltd. Nagpur, regarding non receipt of Inkjet Printer under student offer.
In first reply Mrs. Renuka Chaudhary asked me to send redemption no. In another communicaiton she reply that she has not got registration of the above product. Whenever the Redemption No. is generated after the registration of the product detailed online is made. After passing the 11 months I have received a letter without sign & date alongwith cheque of Rs.900/- mentioning the reason "Online Registration Not received" .
In this regard it shows the negligencies & deleberately created the problems with consumer while providing the redemption offer. Moreover the many complaints are lodged on complaint forum that many of students / consumers, are not receiving the product under redemption offer. That means the HP Company is cheating with consumers.
With due respect to hp redemption cell, I may please be granted a permission to lodge a complaint in Consumer Forum / Crime police (Financial).
... From... .. Deepak Dule
Dule_Deepak

No any solution has sent to me till now or nobody replied that they are enquirying why this is happening with consumers? It is a part & partial duty of HP & it is not of a part of customer to waste their time in chating with hp help forum. I think it is only a solution to go to "Consumer Forum"/Consumer Court for justice.
Dule_Deepak

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Message Edited by WendyM on 05-19-2009 03:54 PM

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Non receipt of students redemption offer, returned cheque after 11 months.

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