Not able to connect CMC or Infoview using Administrator

Hi, I have a unique problem. We have a sand box (in other department) where we had either administrator as userid or userid of previous contractor. We do have two other userid which we were told that has access to CMC.  I am suppose to support that system to give access to new developer. I can login into Universe and Deski using Administrator userid and blank password or using those two other userids but I can not login into Administrator LaunchPad or infoview page by either. I am getting error message Unauthorized for all userids. 
This is BO XI rel 2.0 with MySQL and Java Installation. I could login into MySQL directly.
On the other servers the admin launchpad is havinglink for Infoview and CMC on same page and there are other links at the left hand side but in this whenever I click on link
http://localhost:8080/businessobjects/enterprise115/adminlaunch/launchpad.html
then a pop-up window appears. I am not sure if I am doing something wrong or if other person did something.
Thinking that I am using wrong links I tried various links butin vain.
Please help..
Thanks

It sounds like someone may have inadvertantly set a permission denying all users or the everyone group to login to infoview/CMC.
I thought this was impossible with the built in administrator account based on testing some time ago. That looks like the right link, can you open a message with support? We may have to test your system DB to find out what's wrong.
Regards,
Tim

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    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>Dynamic address is already listened on (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=J1009615W7LT.jda.corp.local)(PORT=1521)))
    </txt>
    </msg>
    <msg time='2012-04-26T14:35:55.953-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>26-APR-2012 14:35:55 * service_register * O11GR2 * 0
    </txt>
    </msg>
    <msg time='2012-04-26T14:37:08.732-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>26-APR-2012 14:37:08 * ping * 0
    </txt>
    </msg>
    <msg time='2012-04-26T14:38:34.943-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>26-APR-2012 14:38:34 * (CONNECT_DATA=(SERVICE_NAME=O11GR2)(CID=(PROGRAM=C:\oracle\product\11.2.0.2\dbhome_3\bin\sqlplus.exe)(HOST=J1009615W7LT)(USER=j1009615))) * (ADDRESS=(PROTOCOL=tcp)(HOST=fe80::20c9:b748:311a:95e4%14)(PORT=51907)) * establish * O11GR2 * 0
    </txt>
    </msg>
    <msg time='2012-04-26T14:39:23.627-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>WARNING: Subscription for node down event still pending
    </txt>
    </msg>
    <msg time='2012-04-26T14:39:23.628-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>26-APR-2012 14:39:23 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=)(USER=j1009615))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=186647040)) * status * 0
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:25.550-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>System parameter file is C:\Oracle\product\11.2.0.2\dbhome_3\network\admin\listener.ora
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:25.551-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>Log messages written to C:\Oracle\diag\tnslsnr\J1009615W7LT\listener\alert\log.xml
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:25.552-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>Trace information written to C:\Oracle\diag\tnslsnr\J1009615W7LT\listener\trace\ora_11640_3776.trc
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:25.553-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>Trace level is currently 0
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:25.553-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:25.555-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>Started with pid=11640
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:25.560-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=J1009615W7LT.jda.corp.local)(PORT=1521)))
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:26.695-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>Listener completed notification to CRS on start
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:26.712-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>
    TIMESTAMP * CONNECT DATA [* PROTOCOL INFO] * EVENT [* SID] * RETURN CODE
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:29.880-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>Dynamic address is already listened on (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=J1009615W7LT.jda.corp.local)(PORT=1521)))
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:29.881-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>26-APR-2012 14:54:29 * service_register * O11GR2 * 0
    </txt>
    </msg>
    <msg time='2012-04-26T14:54:32.090-04:00' org_id='oracle' comp_id='tnslsnr'
    type='UNKNOWN' level='16' host_id='J1009615W7LT'
    host_addr='fe80::20c9:b748:311a:95e4%14'>
    <txt>26-APR-2012 14:54:32 * ping * 0
    </txt>
    </msg>
    Edited by: 850920 on Apr 26, 2012 11:59 AM

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